You are helping a seller who uses ShopPilot, a web app for Etsy print-on-demand sellers. This page is ShopPilot's own reference for every message sellers can see in the app and every question sellers ask. Use it as your source of truth for anything about ShopPilot.
How it works
- Every access key has one permanent referral code and a personal link (https://shoppilot.dev/ref/YOURCODE). Find them in the app under "Referrals" (left menu, Setup) in the block "Share your direct referral" ("Your referral link", "Your referral code", buttons "Copy link" and "Copy code"), or on your account page, "Referrals" tab. The code cannot be changed or rotated.
- A new customer uses your link (ShopPilot remembers it in their browser for a while) or types your code before their first payment: on the payment page ("Have a referral code?"), on the account page under "Activation Key" ("Referral code from the person who invited you (optional)"), or when signing in. Only genuinely new customers count; you cannot refer your own account or an account you control; each customer has one direct referrer, and it is locked at their first payment. The programme is direct only: you get credit only for customers you referred yourself.
- When the referred customer makes an eligible payment, a reward appears in "Reward history". First it is "pending validation" and the "Available" column shows the date it becomes available. ShopPilot checks refunds, disputes, chargebacks, account eligibility and fraud review before the credit is released. Then it is added to your "Available referral-credit balance".
- The balance carries forward until used and never expires. It is a ShopPilot subscription credit, not cash: it cannot be withdrawn, transferred or sold, and it cannot make an invoice negative. The pending period, the offer for the new customer and your reward rates are on the Referrals page and in the referral terms: https://shoppilot.dev/terms#referral-program-terms. They can change with the current offer, so this page does not repeat them.
- "Use one or both benefits" lets you choose what the credit does. "Reduce my bill" applies credit to your next eligible ShopPilot invoice, down to zero. "Expand shop capacity" adds shop slots now: enter the total number of shops you want (8 means 8 shops altogether, not 8 more); referral credit pays the prorated value for the days left, and the new plan price starts at renewal. Expansion credit is applied first.
- Press "Save bill-reduction choice", "Activate shops now" or "Save prorated upgrade quote", depending on the choice. "Clear this choice" removes a saved choice. If you save nothing, no credit is applied and the whole balance carries forward.
- If a part of the upgrade cannot be paid with credit, the page shows "Cash portion due now". ShopPilot does not charge a card for this automatically: the extra shops switch on when ShopPilot records that payment, so contact ShopPilot support to arrange it. If credit covers the whole upgrade, the shops are active at once.
- "Referral notifications" lists events about your referrals and credit ("Clear" removes them from the view; new ones still appear). "Reward history" has the columns Customer (masked), Invoice #, Eligible payment, Rate, Benefit, Status and Available. The account page, "Referrals" tab, lists your direct referrals: each customer (masked) with Referral and Subscription status, Eligible plan, Rate, Next estimate, Pending, Validated, Paid invoices, Lifetime benefit and Next renewal ("No direct referrals yet." when there are none).
- If the customer cancels, benefits stop after the paid period; credit already validated stays. If a payment is refunded, disputed or reversed, its benefit is reversed; credit already spent becomes an adjustment against future benefits, and your card is not charged for it.
- Sharing needs an active account in good standing that has accepted the Terms of Service. Otherwise the page shows "Referral sharing is temporarily unavailable" and the copy buttons are disabled. Credit you already earned stays in your balance.
- When you share your link or code, say clearly that you may receive ShopPilot credit if the person becomes a paying customer. Help the person you refer with their first setup; they can also contact ShopPilot support directly.
Problems and errors
A referral code is refused
ID: referrals-cannot-use-code
Seen as:
- "You cannot refer your own Shop Pilot account."
- "That referral-link attribution expired. Enter a current referral code manually."
- "This customer already has a direct referrer."
- "Existing paid customers cannot receive a new-customer referral offer."
- "Referral attribution is already locked."
- "That referrer is not currently eligible for the program."
- "That referral code is not active."
- "That referral code is not currently eligible."
- "That referral link is not active."
- "That referral link is not currently eligible."
- "Referral attribution is locked after the first successful payment."
People say: "You cannot refer your own account", "That referral code is not active", "Existing paid customers cannot receive a new-customer referral offer", "That referral-link attribution expired"
Why: The code or link was refused. The message says which rule:
- "You cannot refer your own Shop Pilot account": the code belongs to your own key.
- "That referral code is not active" or "...not currently eligible" (also for a link): the code was typed wrongly, or its owner can no longer share it for now.
- "That referral-link attribution expired. Enter a current referral code manually": the link was opened too long ago; type the code instead.
- "This customer already has a direct referrer" and "Referral attribution is locked after the first successful payment" / "is already locked": a referrer is already recorded for this customer, and it cannot change after the first payment.
- "Existing paid customers cannot receive a new-customer referral offer": the offer is only for new customers, before their first payment.
Fix:
- Check the code (letters and digits) and ask the person who invited you for a current one.
- A new customer should enter the code before the first payment: on the payment page ("Have a referral code?") or under "Activation Key" on the account page.
- If a referrer is already recorded, nothing more can be changed. Contact ShopPilot support if you think it is wrong.
Notes: A refused code never blocks signing in or connecting your key; you only see the reason. See the referral terms: https://shoppilot.dev/terms#referral-program-terms.
The Referrals page does not load, or says "Something went wrong"
ID: referrals-page-load
Seen as:
- "Could not load referrals."
LV: "Nevarēja ielādēt ieteiktos klientus."
RU: "Не удалось загрузить рефералов."
- "Could not load referral notifications."
LV: "Nevarēja ielādēt paziņojumus par ieteiktajiem klientiem."
RU: "Не удалось загрузить уведомления о рефералах."
- "Something went wrong. Please try again."
LV: "Kaut kas nogāja greizi. Lūdzu, mēģiniet vēlreiz."
RU: "Что-то пошло не так. Попробуйте ещё раз."
- "Too many referral changes. Try again shortly."
- "Too many referral-link requests. Try again shortly."
- "Could not clear referral notifications."
LV: "Nevarēja notīrīt ieteikumu programmas paziņojumus."
RU: "Не удалось очистить уведомления реферальной программы."
- "Referral details are still loading. Try again in a moment."
LV: "Ieteikumu programmas informācija vēl tiek ielādēta. Pēc brīža mēģiniet vēlreiz."
RU: "Данные реферальной программы ещё загружаются. Повторите попытку через минуту."
- "Bill preview failed."
LV: "Neizdevās sagatavot rēķina priekšskatījumu."
RU: "Не удалось показать предпросмотр счёта."
- "Shop preview failed."
LV: "Neizdevās sagatavot veikalu priekšskatījumu."
RU: "Не удалось показать предпросмотр магазинов."
People say: "Could not load referrals", "Something went wrong. Please try again.", "Bill preview failed", "Shop preview failed", "Too many referral changes", "referral notifications will not clear"
Why: The page could not reach ShopPilot, or ShopPilot was being updated for a moment, or you pressed buttons very fast ("Too many referral changes. Try again shortly."; "Too many referral-link requests"). "Referral details are still loading" means the page asked for the numbers a second ago.
Fix:
- Wait a minute and reload the page. If it keeps failing, log out and in again.
- For "Too many ...", wait a minute before pressing again.
If still stuck: contact ShopPilot support with the exact message and the time.
Notes: Nothing is changed by these messages.
"Referral sharing is temporarily unavailable"
ID: referrals-sharing-unavailable
Seen as:
- "Referral sharing is temporarily unavailable."
LV: "Ieteikumu kopīgošana īslaicīgi nav pieejama."
RU: "Реферальная программа временно недоступна."
- "Your account must be active, in good standing, and have accepted the Terms of Service before you can share your code. Preserved validated credit remains in your balance."
LV: "Lai varētu kopīgot savu kodu, jūsu kontam jābūt aktīvam, bez pārkāpumiem un ar pieņemtiem pakalpojuma noteikumiem. Saglabātais apstiprinātais kredīts paliek jūsu atlikumā."
RU: "Чтобы делиться кодом, ваш аккаунт должен быть активным, без нарушений и с принятыми Условиями обслуживания. Сохранённый подтверждённый кредит остаётся на вашем балансе."
- "Suspended referral accounts cannot apply subscription credits."
- "Accept the Shop Pilot Terms of Service before applying credits."
People say: "I cannot copy my referral link", "copy buttons are grey", "Suspended referral accounts cannot apply subscription credits", "Accept the Terms of Service before applying credits"
Why: To share your code the account must be active, in good standing, and have accepted the Terms of Service. If your referral access is paused, you also cannot apply credit. The credit you already earned stays in your balance.
Fix:
- Open the account page and check that your account is active and the Terms are accepted (accept them if the page asks).
- If it still shows the banner, contact ShopPilot support with your account email.
Notes: The banner and the disabled buttons do not remove any credit.
Saving or clearing a referral choice fails
ID: referrals-benefit-choice
Seen as:
- "Could not apply referral credit"
LV: "Nevarēja piemērot ieteikumu kredītu"
RU: "Не удалось применить реферальный кредит"
- "Could not apply referral credit."
LV: "Nevarēja piemērot ieteikumu kredītu."
RU: "Не удалось применить реферальный кредит."
- "Could not clear this referral choice"
LV: "Nevarēja notīrīt šo ieteikumu programmas izvēli"
RU: "Не удалось сбросить этот выбор по реферальной программе"
- "Could not clear this referral choice."
LV: "Nevarēja notīrīt šo ieteikumu programmas izvēli."
RU: "Не удалось сбросить этот выбор по реферальной программе."
- "This shop total cannot be scheduled automatically."
LV: "Šo veikalu kopskaitu nevar ieplānot automātiski."
RU: "Это общее количество магазинов нельзя запланировать автоматически."
- "No immediate shop-upgrade quote is saved."
LV: "Nav saglabāts neviens tūlītējas veikalu paplašināšanas aprēķins."
RU: "Расчёт немедленного расширения магазинов не сохранён."
- "Shop expansion is unavailable for this key."
LV: "Šai atslēgai veikalu paplašināšana nav pieejama."
RU: "Расширение магазинов недоступно для этого ключа."
- "Unavailable for this key"
LV: "Šai atslēgai nav pieejams"
RU: "Недоступно для этого ключа"
- "Shop-capacity expansion is not available for this plan."
LV: "Šim plānam veikalu skaita paplašināšana nav pieejama."
RU: "Увеличение числа магазинов недоступно для этого тарифа."
- "Automatic pricing stops at 1,000 shops. A configured enterprise agreement is required for a higher target."
LV: "Automātiskā cena darbojas līdz 1000 veikaliem. Lielākam skaitam nepieciešams iestatīts uzņēmuma līgums."
RU: "Автоматический расчёт цены работает до 1000 магазинов. Для большего числа нужен настроенный корпоративный договор."
- "This bill-reduction choice is already saved."
- "This immediate shop-upgrade quote is already saved."
- "Your key already includes the maximum self-service capacity of {…} shops."
- "No benefit is selected. Choose"
LV: "Nav izvēlēts neviens ieguvums. Izvēlieties"
RU: "Преимущество не выбрано. Выберите"
- "above, configure it, and save it. If you save nothing, no referral credit is applied and the full balance carries forward."
LV: "augstāk, iestatiet to un saglabājiet. Ja neko nesaglabāsiet, ieteikuma kredīts netiks izmantots un viss atlikums tiks pārnests uz priekšu."
RU: "выше, настройте его и сохраните. Если вы ничего не сохраните, реферальный кредит не будет применён, а весь баланс перейдёт дальше."
- "Expansion credit is applied first"
LV: "Vispirms tiek izmantots paplašināšanas kredīts"
RU: "Сначала применяется кредит на расширение"
- "Validated subscription credit carries forward until used and does not expire. It cannot be withdrawn as cash or transferred."
LV: "Apstiprinātais abonementa kredīts saglabājas līdz izmantošanai, un tam nav derīguma termiņa. To nevar izņemt skaidrā naudā vai nodot citam."
RU: "Подтверждённый кредит на подписку сохраняется до использования и не сгорает. Его нельзя вывести деньгами или передать."
- "Choose bill reduction or shop expansion."
- "Choose a total of no more than {…} shops. This shop selector uses the total you want, not a number to add to your current shops."
- "Allocate referral credit before applying bill reduction."
- "Choose a valid referral-credit amount and, for expansion, a payable shop total above your paid capacity."
- "Choose a shop total above your paid capacity."
LV: "Izvēlieties veikalu kopskaitu, kas pārsniedz jūsu apmaksāto skaitu."
RU: "Выберите количество магазинов больше оплаченного."
- "Select a benefit before saving."
LV: "Pirms saglabāšanas izvēlieties priekšrocību."
RU: "Перед сохранением выберите бонус."
- "Allocate referral credit before applying this choice."
LV: "Pirms šīs izvēles piemērošanas sadaliet ieteikumu kredītu."
RU: "Перед применением этого варианта распределите реферальный кредит."
- "Choose a referral-credit amount"
LV: "Izvēlieties ieteikumu kredīta summu"
RU: "Выберите сумму реферального кредита"
- "The shop-capacity preview is still loading. Try Apply again in a moment."
LV: "Veikalu skaita priekšskatījums vēl tiek ielādēts. Pēc brīža vēlreiz nospiediet «Piemērot»."
RU: "Предпросмотр количества магазинов ещё загружается. Через минуту снова нажмите «Применить»."
- "Choose a higher shop total to update this preview."
LV: "Izvēlieties lielāku kopējo veikalu skaitu, lai atjauninātu šo priekšskatījumu."
RU: "Выберите большее общее число магазинов, чтобы обновить предпросмотр."
- "Enter the final total you want. For example, 8 means 8 shops altogether, not 8 additional shops."
LV: "Ievadiet vajadzīgo galīgo kopskaitu. Piemēram, 8 nozīmē 8 veikalus kopā, nevis 8 papildu veikalus."
RU: "Введите нужное итоговое количество. Например, 8 означает всего 8 магазинов, а не 8 дополнительных."
- "Select a benefit above"
LV: "Izvēlieties priekšrocību augstāk"
RU: "Выберите бонус выше"
- "No bill reduction is scheduled."
LV: "Rēķina samazināšana nav ieplānota."
RU: "Уменьшение счёта не запланировано."
- "An immediate prorated shop-upgrade quote is ready."
LV: "Ir gatavs tūlītējas veikalu paplašināšanas piedāvājums ar proporcionālu cenu."
RU: "Готов расчёт немедленного расширения магазинов с пропорциональной оплатой."
- "Expansion choice cleared"
LV: "Paplašināšanas izvēle notīrīta"
RU: "Выбор расширения сброшен"
- "Bill reduction selection cleared"
LV: "Rēķina samazināšanas izvēle notīrīta"
RU: "Выбор уменьшения счёта сброшен"
- "Applying…"
LV: "Piemēro…"
RU: "Применение…"
- "More than 1,000 shops requires a sales agreement."
- "Automatic pricing stops at 1,000 shops."
- "Choose a target above the account's current paid shop count."
- "Finish selection below"
LV: "Pabeidziet izvēli zemāk"
RU: "Завершите выбор ниже"
- "Selected · Editing below"
LV: "Izvēlēts · Rediģēšana zemāk"
RU: "Выбрано · Редактирование ниже"
- "Selected"
LV: "Atlasīts"
RU: "Выбрано"
- "Select"
LV: "Izvēlēties"
RU: "Выбрать"
People say: "Could not apply referral credit", "Shop expansion is unavailable for this key", "Choose a shop total above your paid capacity", "Allocate referral credit before applying bill reduction", "This shop total cannot be scheduled automatically"
Why: The page checks the choice before it saves it:
- No benefit selected or no credit chosen: select "Reduce my bill" or "Expand shop capacity" and set an amount above zero.
- Shop total: it is the total number of shops you want, it must be above the shops you already pay for, and it must not be above the maximum shown ("Your key already includes the maximum self-service capacity", "Automatic pricing stops at 1,000 shops"). Above that, contact support.
- "Shop expansion is unavailable for this key" / "Unavailable for this key": your plan does not offer expansion; use "Reduce my bill".
- "This bill-reduction choice is already saved" or "This immediate shop-upgrade quote is already saved": nothing to do, it is already in place.
- "The shop-capacity preview is still loading": wait a moment and press the button again.
Fix:
- Select a benefit, set the credit amount or the total number of shops, and wait until the preview numbers appear.
- Press "Save this choice" (the button text changes with the benefit) once.
- To undo, press "Clear this choice".
- If it says "Could not apply referral credit" again, reload the page and retry; then contact ShopPilot support.
Notes: Saving a bill reduction does not charge you; the credit is applied to your next eligible invoice.
Expansion: a cash portion must be paid first
ID: referrals-expansion-cash
Seen as:
- "Shop upgrades activate in the current subscription period; future-period scheduling is not supported."
- "The prorated shop-upgrade payment must be recorded before capacity can be activated."
- "No shop-upgrade quote is awaiting confirmation."
- "Record the prorated shop-upgrade payment before activating the additional shops."
- "Shop capacity active now"
- "You now have {…} paid shop slots. The {…} upgrade value was prorated for the time remaining in this subscription period, and the full upgraded plan price ({…}) applies at the next renewal."
People say: "No shop-upgrade quote is awaiting confirmation", "Record the prorated shop-upgrade payment before activating", "shops did not activate after I saved the quote"
Why: When the referral credit does not cover the whole prorated upgrade, "Cash portion due now" shows what is left to pay. ShopPilot does not collect it automatically. The extra shops activate when ShopPilot records that payment. A shop upgrade always starts in the subscription period that is running now; it cannot be scheduled for a later period.
Fix:
- Contact ShopPilot support with your account email and the "Amount due now" shown on the page.
- After support records the payment, reload the page: the new total of shops is active.
- If credit covers the whole upgrade ("Activate shops now"), nothing more is needed.
Notes: The full upgraded plan price applies from the next renewal.
Reading the referral notifications
ID: referrals-notices
Seen as:
- "The referral benefit is pending verification and is not available yet."
- "The referral was rejected after programme review. No new benefit will be generated; unrelated validated credits are unchanged."
- "The payment was rejected during validation, so no new subscription credit was added. Existing validated credits are unchanged."
- "No subscription credit was added. Existing validated credits are unchanged."
- "Future benefits from this referral stop after the paid-through period. Validated credits already earned remain available."
- "Terms already qualified remain preserved. New direct referrals will use the next eligible campaign after this offer ends."
- "This earlier total-shop choice was replaced by your latest immediate upgrade quote. It is no longer active."
- "This earlier total-shop quote is no longer active. No referral credit was consumed by clearing it."
- "Your Shop Pilot invoice is fully covered"
- "A customer used your referral code. Benefits begin only after an eligible payment passes verification."
- "Referral benefit pending verification"
- "A Shop Pilot benefit of {…} is scheduled for verification."
- "No new referral benefit was created. Previously validated credits are unchanged."
- "A verified Shop Pilot subscription credit was added to your no-expiry balance."
- "The referral passed verification. Future successful eligible payments can continue generating benefits."
- "The source payment was refunded, disputed, or reversed. Any spent amount becomes an adjustment against future benefits; your card is not charged automatically."
- "Future estimates now use the lower eligible payment. Past validated benefits are unchanged."
- "Validated referral credit reduced this eligible subscription invoice to €0. Your payment method remains on file."
- "Your billing cutoff is approaching. Confirm bill reduction or shop expansion before the period ends; unused validated credit will carry forward and will not expire."
- "A direct referral cancelled"
- "A direct referral changed plans"
- "A direct referral did not pass review"
- "A new direct referral registered"
- "A referral benefit did not pass verification"
- "A referral benefit was reversed"
- "A referred payment did not complete"
- "A referred payment did not pass verification"
- "Referral benefit available"
- "Direct referral qualified"
- "Choose how to use your referral credit"
- "{…} ending soon"
People say: "what does this referral notification mean", "A referral benefit did not pass verification", "A referral benefit was reversed", "Referral benefit pending verification"
Why: Each notification has a title and a sentence:
- "A new direct referral registered": a customer used your code; benefits begin only after an eligible payment passes verification.
- "Referral benefit pending verification" / "The referral benefit is pending verification and is not available yet": the payment arrived; the credit is not spendable until the pending period ends (the date is in "Reward history").
- "Referral benefit available" / "Direct referral qualified": the credit was added to your balance and later payments can keep earning.
- "A referral benefit did not pass verification" / "A referred payment did not pass verification": no credit was added; existing credit is unchanged.
- "A referred payment did not complete": the payment failed; no new credit; previous credit unchanged.
- "A direct referral did not pass review": the referral was rejected after review; no new benefit, other credit is unchanged.
- "A direct referral cancelled": future benefits stop after the paid period; credit already earned stays.
- "A direct referral changed plans": future estimates use the lower eligible payment.
- "A referral benefit was reversed": the source payment was refunded, disputed or reversed; credit already spent becomes an adjustment against future benefits; your card is not charged.
- "Your Shop Pilot invoice is fully covered": validated credit reduced the invoice to zero and your payment method stays on file.
- "Choose how to use your referral credit": your billing cutoff is near; confirm bill reduction or shop expansion before the period ends, otherwise the credit carries forward.
- Notices that an offer is ending or its places are running out: terms already qualified are kept; new referrals use the next eligible offer.
- "This earlier ... quote is no longer active": an old shop-total choice was replaced by a newer one; no credit was used.
Fix:
- Open "Reward history" for the exact status and date of each reward.
- Press "Clear" to remove notifications from the view (new ones still appear).
- If a notice seems wrong, contact ShopPilot support with the customer's masked name, the date and the notice title.
Notes: Notifications are information. The account's own records decide the balance.
Shop slots: a shop is outside the paid limit, or a new shop cannot be connected
ID: referrals-shop-slots
Seen as:
- "This Etsy shop is outside the account's paid shop limit. Restore capacity before using Shop Pilot benefits for it."
- "This account has already replaced one connected Etsy shop during the current billing cycle. The next different shop can be activated after the next billing cycle starts."
- "Your account currently includes {…} active shop slot{…}. Choose a paid capacity upgrade or use eligible referral benefits to connect another shop."
- "Referral-funded capacity is changing from {…} to {…} additional slots. Your resulting limit is {…}. Pay the recurring excess-capacity amount before the grace period ends to keep every shop active. If payment is not recorded by the deadline, excess shops are restricted from automation; their data is preserved."
- "Referral-funded capacity needs renewal"
- "The paid referral-funded cycle ended. Your continuing paid limit is {…} shop slot{…}. You have {…} day{…} to apply eligible referral credit or have the required recurring excess-capacity payment recorded. If the shortfall is not paid by the deadline, excess shops are restricted from automation. Shop data will not be deleted."
- "Excess shops restricted after unpaid capacity shortfall"
- "The capacity shortfall was not paid by the grace deadline. Excess shops remain visible with their data preserved, but automations are restricted until paid capacity is restored."
- "This Etsy shop is not assigned to an active paid shop slot. Reconnect it through the authorized shop connection flow."
- "This Etsy shop is restricted or inactive. Restore paid shop capacity before using Shop Pilot benefits for it."
- "Referral-funded capacity will decrease"
People say: "outside the account's paid shop limit", "already replaced one connected Etsy shop during the current billing cycle", "Your account currently includes 2 active shop slots", "excess shops restricted"
Why: Each connected Etsy shop needs an active shop slot from your plan.
- "Your account currently includes N active shop slots. Choose a paid capacity upgrade or use eligible referral benefits to connect another shop": all slots are in use. Upgrade the plan ("Subscription & Payments") or use "Expand shop capacity".
- "This account has already replaced one connected Etsy shop during the current billing cycle. The next different shop can be activated after the next billing cycle starts": one shop can be swapped for a different one in each billing cycle.
- "This Etsy shop is outside the account's paid shop limit", "... is restricted or inactive", "... is not assigned to an active paid shop slot": the plan now covers fewer shops than are connected (a downgrade, an unpaid period, or a trial that ended). The shop and its data are kept, but its automation is blocked.
- "Referral-funded capacity needs renewal" and "... will decrease": shop slots paid with referral credit reach the end of their paid period. You get a grace period (the notice says how many days) to apply referral credit or pay the recurring amount; after the deadline the extra shops are restricted from automation and their data is kept.
Fix:
- Open your account page > "Subscription & Payments" and check how many shops the plan covers (the "Change your shops" card or the plan rows).
- Add shops to the plan, or free a slot by removing a shop you no longer use ("Delete Shop" in "Settings").
- For a shop that is restricted, restore capacity first, then reconnect it in "Connect Etsy" if asked.
- For the one-swap-per-cycle message wait for the next billing cycle, or contact ShopPilot support.
If still stuck: contact ShopPilot support with your account email and the shop name.
Notes: See also "A shop is outside your paid shop slots" in the Shops and Settings section.
An Etsy action is refused: no shop connected, key expired, shop not authorized
ID: referrals-shop-access
Seen as:
- "No Etsy shop is connected to this profile yet. Connect one through Etsy OAuth to continue."
LV: "Šim profilam vēl nav pievienots Etsy veikals. Lai turpinātu, pievienojiet to ar Etsy OAuth."
RU: "К этому профилю ещё не подключён магазин Etsy. Чтобы продолжить, подключите его через Etsy OAuth."
- "This limited access key has expired."
- "This Etsy shop was not authorized through the signed-in limited access key. Reconnect it through OAuth."
- "The signed-in access key is not valid for this account."
- "Your free trial has ended. Upgrade to keep working with your Etsy shops - your work is still here."
People say: "No Etsy shop is connected to this profile yet", "This limited access key has expired", "not authorized through the signed-in limited access key", "run clicked and nothing happened"
Why: Before ShopPilot does anything on an Etsy shop it checks who is signed in and which shop the profile is. It stops when: the active shop profile has no Etsy shop yet (never connected); the key you signed in with ended, was replaced or is not valid for this account; a limited key (for example a free trial) has not connected this exact shop; or the trial has ended.
Fix:
- "No Etsy shop is connected to this profile yet": make the right shop active ("Manage" at the top of the left menu, then "Activate" next to the shop; team members use "Switch"), then connect it in "Connect Etsy" ("Generate OAuth Link").
- "Your free trial has ended" or "key has expired": upgrade (https://shoppilot.dev/pricing) or ask ShopPilot support to renew a key you were given.
- "This Etsy shop was not authorized through the signed-in limited access key": reconnect the shop in "Connect Etsy" with the key you are signed in with.
- "The signed-in access key is not valid for this account": log out and in again; if it repeats, contact ShopPilot support.
If still stuck: contact ShopPilot support with the exact message.
Notes: Nothing was sent to Etsy when these stop an action, so trying again after the fix is safe.
Not errors: labels and notes (referrals)
ID: referrals-not-errors
Seen as:
- "Invite customers directly, track verified Shop Pilot benefits, reduce your bill, or unlock more Etsy shop capacity."
LV: "Aiciniet klientus tieši, sekojiet apstiprinātajiem ShopPilot ieguvumiem, samaziniet savu rēķinu vai atbloķējiet vairāk Etsy veikalu vietu."
RU: "Приглашайте клиентов напрямую, следите за подтверждёнными бонусами ShopPilot, уменьшайте счёт или открывайте больше мест для магазинов Etsy."
- "If you refer someone, help them with their first setup and teach them the basic workflow. They can also contact ShopPilot support directly whenever they need help."
LV: "Ja jūs kādu ieteicat, palīdziet viņam ar pirmo iestatīšanu un iemāciet pamata darba gaitu. Ja vajag palīdzību, viņš var arī tieši sazināties ar ShopPilot atbalstu."
RU: "Если вы кого-то пригласили, помогите ему с первой настройкой и объясните основной порядок работы. Он также может в любое время напрямую обратиться в поддержку ShopPilot."
- "Referrals"
LV: "Ieteikumi"
RU: "Рефералы"
- "Share your direct referral"
LV: "Kopīgojiet savu ieteikumu"
RU: "Поделитесь своей реферальной ссылкой"
- "Your referral link"
LV: "Jūsu ieteikuma saite"
RU: "Ваша реферальная ссылка"
- "Your referral code"
LV: "Jūsu ieteikuma kods"
RU: "Ваш реферальный код"
- "Available referral-credit balance"
LV: "Pieejamais ieteikumu kredīta atlikums"
RU: "Доступный баланс реферальных кредитов"
- "Referral offer"
LV: "Ieteikumu piedāvājums"
RU: "Реферальное предложение"
- "Reward history"
LV: "Atlīdzību vēsture"
RU: "История вознаграждений"
- "Referral notifications"
LV: "Ieteikumu paziņojumi"
RU: "Уведомления о рефералах"
- "Use one or both benefits"
LV: "Izmantojiet vienu vai abus ieguvumus"
RU: "Используйте один или оба бонуса"
- "Reduce my bill"
LV: "Samazināt manu rēķinu"
RU: "Уменьшить мой счёт"
- "Expand shop capacity"
LV: "Palielināt veikalu skaitu"
RU: "Увеличить число магазинов"
- "Give more, grow together"
LV: "Dodiet vairāk, augiet kopā"
RU: "Давайте больше, растите вместе"
- "How referral credit works"
LV: "Kā darbojas ieteikšanas kredīts"
RU: "Как работает реферальный бонус"
- "Referral link copied"
- "Referral code copied"
- "No direct referrals yet"
LV: "Tiešo ieteikumu vēl nav"
RU: "Прямых рефералов пока нет"
- "No reward history yet"
LV: "Atlīdzību vēstures vēl nav"
RU: "Истории вознаграждений пока нет"
- "No referral notifications"
LV: "Nav ieteikumu paziņojumu"
RU: "Нет уведомлений о рефералах"
- "No expiry"
LV: "Bez termiņa"
RU: "Бессрочно"
- "Used"
LV: "Izmantots"
RU: "Использовано"
- "Partly used"
LV: "Daļēji izmantots"
RU: "Частично использовано"
- "Reversed"
LV: "Atcelts"
RU: "Отменено"
- "Share directly"
LV: "Dalieties tieši"
RU: "Делитесь напрямую"
- "Your customer joins through your personal link or code."
LV: "Jūsu klients pievienojas ar jūsu personīgo saiti vai kodu."
RU: "Ваш клиент присоединяется по вашей личной ссылке или коду."
- "Credit appears only after an eligible payment passes validation."
LV: "Kredīts parādās tikai pēc tam, kad atbilstošs maksājums ir izgājis pārbaudi."
RU: "Кредит появляется только после того, как подходящий платёж пройдёт проверку."
- "Payment is verified"
LV: "Maksājums tiek pārbaudīts"
RU: "Платёж проверяется"
- "Choose the benefit"
LV: "Izvēlieties ieguvumu"
RU: "Выберите бонус"
- "Keep the balance, reduce a bill, or add shops when capacity is available."
LV: "Paturiet atlikumu, samaziniet rēķinu vai pievienojiet veikalus, kad ir brīvas vietas."
RU: "Сохраните баланс, уменьшите счёт или добавьте магазины, когда есть свободные места."
- "Referral credit"
LV: "Ieteikuma kredīts"
RU: "Реферальный кредит"
- "Referral credit amount"
LV: "Ieteikšanas kredīta summa"
RU: "Сумма реферального бонуса"
- "Referral credit amount in euros"
LV: "Ieteikšanas kredīta summa eiro"
RU: "Сумма реферального бонуса в евро"
- "Referral credit to allocate"
LV: "Sadalāmais ieteikuma kredīts"
RU: "Реферальный кредит для распределения"
- "Amount due next"
LV: "Nākamā maksājamā summa"
RU: "Сумма следующего платежа"
- "Amount due now"
LV: "Maksājamā summa tagad"
RU: "Сумма к оплате сейчас"
- "Cash portion due now"
LV: "Naudā maksājamā daļa tagad"
RU: "Оплачиваемая деньгами часть сейчас"
- "Next renewal plan price"
LV: "Plāna cena nākamajā atjaunošanā"
RU: "Цена плана при следующем продлении"
- "Prorated upgrade value"
LV: "Proporcionālā paplašināšanas vērtība"
RU: "Пропорциональная стоимость расширения"
- "Referral credit applied automatically"
LV: "Automātiski izmantotais ieteikuma kredīts"
RU: "Автоматически применённый реферальный кредит"
- "Referral balance after renewal"
LV: "Ieteikuma atlikums pēc atjaunošanas"
RU: "Реферальный баланс после продления"
- "Referral balance after purchase"
LV: "Ieteikuma atlikums pēc pirkuma"
RU: "Реферальный баланс после покупки"
- "Shops after purchase"
LV: "Veikali pēc pirkuma"
RU: "Магазинов после покупки"
- "Current shops"
LV: "Pašreizējie veikali"
RU: "Текущие магазины"
- "Total shops wanted immediately (including current shops)"
LV: "Kopējais veikalu skaits, kas vajadzīgs uzreiz (ieskaitot pašreizējos)"
RU: "Всего магазинов нужно сразу (включая текущие)"
- "Target total shop count"
LV: "Vēlamais kopējais veikalu skaits"
RU: "Желаемое общее количество магазинов"
- "Target total shops"
LV: "Vēlamais veikalu skaits kopā"
RU: "Желаемое число магазинов"
- "Shop count presets"
LV: "Veikalu skaita izvēles"
RU: "Готовые варианты количества магазинов"
- "Add one shop"
LV: "Pievienot vienu veikalu"
RU: "Добавить один магазин"
- "Remove one shop"
LV: "Noņemt vienu veikalu"
RU: "Убрать один магазин"
- "Save this choice"
LV: "Saglabāt šo izvēli"
RU: "Сохранить этот выбор"
- "Clear this choice"
LV: "Notīrīt šo izvēli"
RU: "Сбросить этот выбор"
- "Activate shops now"
LV: "Aktivizēt veikalus tūlīt"
RU: "Активировать магазины сейчас"
- "Save prorated upgrade quote"
LV: "Saglabāt proporcionālo jaunināšanas cenu"
RU: "Сохранить пропорциональную цену повышения тарифа"
- "Save bill-reduction choice"
LV: "Saglabāt rēķina samazināšanas izvēli"
RU: "Сохранить выбор уменьшения счёта"
- "Add shop slots now. Any cash portion is prorated; the new plan price starts at renewal."
LV: "Pievienojiet veikalu vietas jau tagad. Naudā maksājamā daļa tiek aprēķināta proporcionāli; jaunā plāna cena stājas spēkā ar atjaunošanu."
RU: "Добавьте места для магазинов прямо сейчас. Оплачиваемая деньгами часть рассчитывается пропорционально; цена нового плана действует с продления."
- "Available"
LV: "Pieejams"
RU: "Доступно"
- "Benefit"
LV: "Ieguvums"
RU: "Преимущество"
- "Eligible payment"
LV: "Atbilstošs maksājums"
RU: "Учитываемый платёж"
- "Invoice #"
LV: "Rēķina Nr."
RU: "№ счёта"
- "Customer"
LV: "Klients"
RU: "Клиент"
- "1 shop"
LV: "1 veikals"
RU: "1 магазин"
- "Clear all referral notifications from this view? New notifications will still appear."
LV: "Vai notīrīt visus ieteikumu programmas paziņojumus no šī skata? Jauni paziņojumi joprojām parādīsies."
RU: "Очистить все уведомления реферальной программы в этом окне? Новые уведомления всё равно будут появляться."
- "Contact sales"
LV: "Sazināties ar pārdošanas nodaļu"
RU: "Связаться с отделом продаж"
- "Edit a referral benefit"
LV: "Rediģēt ieteikšanas bonusu"
RU: "Изменить реферальный бонус"
Common questions
Q: Where do I find my referral link and code?
A: In the app: "Referrals" (left menu, Setup), block "Share your direct referral" ("Copy link", "Copy code"). Also on your account page, "Referrals" tab. The code belongs to your key and does not change.
Q: How does a referral reward work?
A: A new customer uses your link or code before their first payment. After their eligible payment the reward shows in "Reward history" as pending, with the date it becomes available. When it is released it goes into your "Available referral-credit balance". See the referral terms for the current rates and periods: https://shoppilot.dev/terms#referral-program-terms.
Q: Why is my reward still "pending validation"?
A: Credit is held for a pending period while ShopPilot checks the payment (refunds, disputes, chargebacks, account eligibility and fraud review). The "Available" column of "Reward history" shows the date. Pending credit cannot be spent yet.
Q: How do I use my referral credit?
A: In "Referrals", under "Use one or both benefits": "Reduce my bill" applies credit to your next ShopPilot invoice (down to zero), "Expand shop capacity" adds shop slots now. Choose one, set the amount or the total shops, and press the save button. If you save nothing, the credit carries forward.
Q: Can I withdraw the credit as cash, give it to someone, or does it expire?
A: No to all three. It is a ShopPilot subscription credit. It does not expire, it cannot be withdrawn, transferred or sold, and it cannot make an invoice negative.
Q: Can I refer myself, my other account or my other shop?
A: No. The code of your own key cannot be used by you or by accounts you control. Only genuinely new customers count, and each customer has one direct referrer.
Q: A customer I referred is not in my list. Why?
A: They may not have used your code before their first payment, may already have paid for ShopPilot before, or their link expired. Ask them to check; a customer can enter a code on the payment page before the first payment. Contact support if you think a referral is missing.
Q: What happens if the referred customer cancels or asks for a refund?
A: Future benefits stop after the period they paid for. A benefit from a payment that is refunded, disputed or reversed is reversed; credit already spent becomes an adjustment against later benefits, and your card is not charged.
Q: Why does a referral show "rejected" or is held for review?
A: ShopPilot reviews referrals before benefits are released. A rejected referral earns no new benefit; credit you already earned is unchanged. Contact ShopPilot support if you think it is a mistake.
Q: What do I have to say when I share my link?
A: Say clearly that you may receive ShopPilot credit if the person becomes a paying customer. Do not hide it or misrepresent the offer. See the referral terms.
Q: I am a new customer. Can I use a referral code?
A: Yes, before your first payment: press "Have a referral code?" on the payment page and enter the code. The price then shows the "Referral offer" for the first month. It works with card checkout only.
Q: I opened a friend's referral link but the payment page shows no code. Is it lost?
A: Not necessarily. ShopPilot remembers the link in that browser for a while and can still apply it at checkout if you are a new customer. To be sure, press "Have a referral code?" and type the code before you pay. A code cannot be added after the first payment.
Q: What does "Expand shop capacity" cost?
A: The page shows it before you save: "Next renewal plan price", "Prorated upgrade value", "Referral credit applied automatically", "Cash portion due now" and "Amount due now". See https://shoppilot.dev/pricing for plan prices.