Write to us about anything: setting up, a listing that failed, billing or your Etsy connection.
Paste https://shoppilot.dev/docs into ChatGPT or any other AI assistant, then describe the problem or paste the exact message (or a screenshot). It reads Shop Pilot's help for AI assistants, with every message the app can show, and walks you through the fix in your language.
Or call / text +371 20307020.
Message either name on Discord.
Swap tips with other sellers in our WhatsApp group, ask quick questions and hear about new features first.
Tell us your account email and what you saw.
Never send a password, your full Shop Pilot key, or the login details for Etsy or your supplier.
Check Activity in your dashboard for the latest error.
Make sure the right shop is selected.
If Etsy says the connection expired, disconnect the shop and connect it again on Etsy's permission page.
Keep your own copies of your design files. We may not be able to bring back files that were deleted or overwritten.
Use the subject SECURITY. Tell us when it happened, which account, and what you saw. If a password or key got out, change it right away.
Email a security reportExport your data, disconnect Etsy or delete your account under Account & Privacy. For anything else about your data, email us.
Open Account & Privacy