ShopPilot help for AI assistants › topic

Shops and Settings (shop profiles)

This is one topic of ShopPilot's help for AI assistants. The whole help, with every topic: https://shoppilot.dev/docs. Each message is shown in English, with the Latvian (LV) and Russian (RU) text the app shows.

Instructions for AI assistants

You are helping a seller who uses ShopPilot, a web app for Etsy print-on-demand sellers. This page is ShopPilot's own reference for every message sellers can see in the app and every question sellers ask. Use it as your source of truth for anything about ShopPilot.

  1. Find out what happened. Ask for the exact message (copied text or a screenshot), the page or tab they were on, what they pressed just before, Windows or Mac, which browser, and which shop if they run several. A trial or a paid plan matters for limits.
  2. Find the entry. Search this page for the exact message. Parts in {…} or {1} are filled in at run time (a shop name, a number, a file name), so match on the fixed words around them. The app also runs in Latvian and Russian: the message index pages give every message in all three languages with the entry it belongs to. If you cannot open them, translate the message and match it by meaning.
  3. Answer with the entry. Follow its "Fix" steps in order and use the on-screen names exactly. If the seller uses the app in Latvian or Russian, give the names in their language too (see the glossary). Answer in the seller's language.
  4. Safety. Never ask for or accept a password, the full ShopPilot key (it starts with SP-), Etsy login details, or a supplier (Alerio, Gelato) login or API key. If the seller already pasted one into the chat, tell them to treat it as exposed: change a password right away, and for a ShopPilot key email support@shoppilot.dev with the subject SECURITY. You cannot look into a seller's account. Take the retry warnings seriously: some actions can make a duplicate Etsy listing or a duplicate supplier order.
  5. Hand over to a person when an entry says "Contact ShopPilot support", for payments and billing questions about a specific charge, a lost key or account access, anything that looks like a security problem, or when nothing on this page matches. Tell the seller what to send (see "Contact ShopPilot support").
  6. Do not guess. If this page does not cover it, say so and point the seller to support. Do not invent buttons, settings, limits or prices. For prices and plans, link https://shoppilot.dev/pricing. Every page, tab and button a seller can use is named in this page's "How it works" lists and "Fix" steps. Only send the seller to places named there. Do not build a step from the words of an error message: if a message names a place that this page does not describe, do not send the seller there.
  7. Etsy decides Etsy things. ShopPilot cannot change Etsy's decisions (shop suspensions, removed listings, fees, payouts, Etsy account settings). Send those to Etsy's own help.

Contact ShopPilot support

How it works

Problems and errors

A new shop can't be created or saved

ID: shops-settings-create

Seen as:

  • "Name this shop, then press Create shop. New shops start on Direct. If you use proxies, choose Proxy and pick this shop’s proxy first."
    LV: "Nosauciet šo veikalu, tad nospiediet Izveidot veikalu. Jauni veikali sākas ar Tiešais. Ja izmantojat starpniekserverus, vispirms izvēlieties Starpniekserveris un šī veikala starpniekserveri."
    RU: "Назовите этот магазин и нажмите «Создать магазин». Новые магазины начинают в режиме «Напрямую». Если вы пользуетесь прокси, сначала выберите «Прокси» и прокси этого магазина."
  • "Name the new shop first"
    LV: "Vispirms nosauciet jauno veikalu"
    RU: "Сначала назовите новый магазин"
  • "This shop could not be saved. Try again."
    LV: "Šo veikalu neizdevās saglabāt. Mēģiniet vēlreiz."
    RU: "Не удалось сохранить этот магазин. Попробуйте ещё раз."
  • "Shop profile names cannot contain control characters."
  • "This shop is not saved yet, so it can't be made active. Press Create shop to save it first. If it was deleted in another window, reload the page."
    LV: "Šis veikals vēl nav saglabāts, tāpēc to nevar padarīt aktīvu. Vispirms nospiediet Izveidot veikalu, lai to saglabātu. Ja tas tika izdzēsts citā logā, pārlādējiet lapu."
    RU: "Этот магазин ещё не сохранён, поэтому его нельзя сделать активным. Сначала нажмите «Создать магазин», чтобы сохранить его. Если его удалили в другом окне, перезагрузите страницу."
  • "At least Shop 1 must remain saved."

People say: "Create shop does nothing", "can't add a new shop", "shop not saved"

Why: A new shop needs a name of its own ("New Shop" is not accepted), a routing mode, and for Proxy a picked proxy. "This shop is not saved yet" means "Activate" or a switch was pressed before "Create shop", or the shop was deleted in another window. The last shop can never be deleted.

Fix:

  1. In "Settings", type a clear name in "Shop label" (plain letters and numbers, up to 80 characters).
  2. Leave "Routing mode" on "Direct" unless you use a proxy for this shop. For "Proxy", add the proxy on the "Proxies" page first, then pick it under "Bound proxy".
  3. Press "Create shop" and wait for "Shop setup saved and activated."
  4. If it says the shop was not saved, reload the page and try again.

If still stuck: contact ShopPilot support with the exact message.

Notes: Creating a shop does nothing on Etsy. Connect it to Etsy afterwards in "Connect Etsy".

"Shop saved, but it could not be activated" or "Could not switch to that profile"

ID: shops-settings-activate

Seen as:

  • "Shop saved, but it could not be activated."
    LV: "Veikals saglabāts, taču to neizdevās aktivizēt."
    RU: "Магазин сохранён, но активировать его не удалось."
  • "Shop saved, but it could not be activated"
    LV: "Veikals saglabāts, taču to neizdevās aktivizēt"
    RU: "Магазин сохранён, но активировать его не удалось"
  • "Shop saved, but it could not be activated. {1}"
    LV: "Veikals saglabāts, taču to neizdevās aktivizēt. {1}"
    RU: "Магазин сохранён, но активировать его не удалось. {1}"
  • "Could not switch to that profile."
    LV: "Neizdevās pārslēgties uz šo profilu."
    RU: "Не удалось переключиться на этот профиль."
  • "Could not switch to that profile. {1}"
    LV: "Neizdevās pārslēgties uz šo profilu. {1}"
    RU: "Не удалось переключиться на этот профиль. {1}"
  • "Profile switch failed:"
    LV: "Profila pārslēgšana neizdevās:"
    RU: "Не удалось переключить профиль:"
  • "Could not switch to that shop. Try again."
    LV: "Neizdevās pārslēgties uz šo veikalu. Mēģiniet vēlreiz."
    RU: "Не удалось переключиться на этот магазин. Попробуйте ещё раз."
  • "This profile has an invalid routing mode."
  • "This shop has an invalid routing mode. Choose Direct or Proxy in Settings."
  • "A shop route must be direct or proxy."
  • "The proxy bound to '{…}' is missing or has no URL."
  • "The selected proxy is unavailable."
    LV: "Izvēlētais starpniekserveris nav pieejams."
    RU: "Выбранный прокси недоступен."
  • "A Proxy shop needs its own proxy to reach Etsy. Add it on the Proxies page, then pick it under Bound proxy. If you don’t use a proxy, choose Direct."
    LV: "Veikalam, kuram iestatīts Starpniekserveris, ir vajadzīgs savs starpniekserveris, lai sasniegtu Etsy. Pievienojiet to sadaļā Starpniekserveris, tad izvēlieties to laukā Piesaistītais starpniekserveris. Ja neizmantojat starpniekserveri, izvēlieties Tiešais."
    RU: "Магазину в режиме «Прокси» нужен свой прокси, чтобы подключаться к Etsy. Добавьте его на странице «Прокси», затем выберите его в поле «Привязанный прокси». Если вы не пользуетесь прокси, выберите «Напрямую»."
  • "Proxy '{…}' is already bound to both '{…}' and '{…}'. Each shop profile must use a different proxy."
  • "This proxy's IP address was already used for a different Etsy shop. Etsy can link shops that share an IP address, so ShopPilot will not connect another shop through it. Open Proxies and use a proxy no other shop has used."

People say: "the shop won't activate", "can't switch shop", "it says check its routing mode"

Why: The text after the first sentence says which of these it was:

  • The shop is set to "Proxy" but has no proxy picked, or its proxy was deleted ("The selected proxy is unavailable", "missing or has no URL").
  • The same proxy is picked for two shops. Each Proxy shop needs its own proxy.
  • The proxy's address was already used by a different Etsy shop. ShopPilot will not send another shop's Etsy connection through it: each proxy address belongs to one shop.
  • The shop is outside your paid shop slots (see "A shop is outside your paid shop slots").
  • The page lost its connection to ShopPilot for a moment.

Fix:

  1. Open "Settings" and choose the shop.
  2. If you don't use a proxy for it, set "Routing mode" to "Direct". It saves by itself.
  3. If you do use a proxy: open "Proxies", add a proxy that no other shop uses (and that no other Etsy shop has used), then pick it under "Bound proxy" in "Settings".
  4. Press "Activate" again (team members: pick the shop again with "Switch").
  5. If it says the connection failed, reload the page and try once more.

If still stuck: contact ShopPilot support with the exact message and the shop name.

Notes: The shop and its settings are saved even when activating fails. Nothing is sent to Etsy until the shop is active and its route works.

A shop is outside your paid shop slots

ID: shops-settings-capacity

Seen as:

  • "Shop capacity exceeded"
    LV: "Pārsniegts veikalu limits"
    RU: "Превышен лимит магазинов"
  • "This profile is outside your current subscription-backed shop slots. Its data is preserved, but it cannot be activated until capacity is restored."
    LV: "Šis profils pārsniedz jūsu abonementā iekļautās veikalu vietas. Tā dati ir saglabāti, bet to nevar aktivizēt, kamēr vietas nav atjaunotas."
    RU: "Этот профиль выходит за пределы слотов магазинов вашей подписки. Его данные сохранены, но активировать его нельзя, пока слоты не восстановлены."
  • "This shop cannot be edited until shop capacity is restored"
    LV: "Šo veikalu nevar rediģēt, kamēr nav atjaunots apmaksātais veikalu skaits"
    RU: "Этот магазин нельзя редактировать, пока не восстановлено оплаченное число магазинов"
  • "Each connected shop must have an active paid slot. Buying an upgrade adds its slots immediately."
    LV: "Katram pievienotajam veikalam jābūt aktīvai apmaksātai vietai. Iegādājoties jauninājumu, tā vietas tiek pievienotas uzreiz."
    RU: "У каждого подключённого магазина должно быть активное оплаченное место. При покупке расширения места добавляются сразу."
  • "There is nothing to choose: your shops already fit your plan."

People say: "my shop is greyed out", "shop capacity exceeded", "I can't edit my second shop"

Why: Your plan or trial allows fewer shops than you have set up. That happens after a plan change to fewer shops, when a payment did not go through, or when a trial ends. The extra shops keep all their data, but they cannot be activated or edited until there is a free paid slot.

Fix:

  1. Check your plan on your account page ("Subscription & Payments"). Plans are priced by the number of shops; see https://shoppilot.dev/pricing.
  2. To keep using more shops, change to a plan with enough shops. New slots work at once.
  3. Or delete a shop you no longer use in "Settings" ("Delete Shop") to free its slot.
  4. After a trial, when your plan has fewer shops than you set up, ShopPilot asks which shops to keep. "There is nothing to choose" means all your shops already fit.

If still stuck: contact ShopPilot support with your account email if the slots don't match what you paid for.

A shop can't be deleted

ID: shops-settings-delete

Seen as:

  • "The active shop cannot be deleted. Activate another shop first."
  • "You cannot delete the active profile. Switch to another profile first."
    LV: "Aktīvo profilu nevar izdzēst. Vispirms pārslēdzieties uz citu profilu."
    RU: "Нельзя удалить активный профиль. Сначала переключитесь на другой профиль."
  • "Its saved setup will be removed. The active Shop 1 cannot be deleted."
    LV: "Tā saglabātie iestatījumi tiks dzēsti. Aktīvo veikalu 1 nevar izdzēst."
    RU: "Его сохранённые настройки будут удалены. Активный «Магазин 1» удалить нельзя."

People say: "can't delete the shop", "delete button missing"

Why: The active shop can't be deleted, and the last remaining shop can't be deleted either.

Fix:

  1. Make another shop active first: choose it in "Settings" and press "Activate".
  2. Open "Settings", choose the shop you want to remove and press "Delete Shop", then confirm.

Notes: Deleting removes the shop's saved setup in ShopPilot. It does not touch the Etsy shop or its listings. To also remove ShopPilot's access on Etsy, remove the app in your Etsy settings (Settings, then Apps).

Create Listings asks to choose a shop, or the shop no longer exists

ID: shops-settings-listing-profile

Seen as:

  • "No profile selected"
    LV: "Nav izvēlēts profils"
    RU: "Профиль не выбран"
  • "Nav izvēlēts neviens profils"
  • "No profiles found. Create a profile first."
    LV: "Profili nav atrasti. Vispirms izveidojiet profilu."
    RU: "Профили не найдены. Сначала создайте профиль."
  • "The selected shop profile no longer exists."
  • "The niche this run was planned for no longer exists."

People say: "Create Listings buttons are grey", "it keeps asking which profile", "Choose profile before running"

Why: "Create Listings" will not preview, draft or publish until you confirm which shop the listings are for. A run also stops when the shop or niche it was started for was deleted in the meantime.

Fix:

  1. Press "Change" on the "Listing profile" strip at the top of "Create Listings" (or wait for the "Choose Listing Profile" window).
  2. Click the shop. Shops that need a proxy or a paid slot are greyed out; fix them in "Settings" ("Manage Profiles").
  3. If "No profiles found", create a shop in "Settings" first.
  4. If the run said the shop or niche no longer exists, choose an existing shop and niche and start the run again.

Notes: Switching to another shop anywhere in the app asks for the confirmation again. This is a safety step.

A change in Settings is not saved

ID: shops-settings-autosave

Seen as:

  • "ShopPilot could not be reached, so this change is not saved yet. It is tried again in a moment."
    LV: "Neizdevās sazināties ar ShopPilot, tāpēc izmaiņa vēl nav saglabāta. Pēc brīža tiks mēģināts vēlreiz."
    RU: "Не удалось связаться с ShopPilot, поэтому изменение ещё не сохранено. Через минуту будет новая попытка."
  • "This change could not be saved."
    LV: "Šo izmaiņu neizdevās saglabāt."
    RU: "Не удалось сохранить это изменение."
  • "Settings could not be read. Nothing was changed."
  • "Shop settings are unavailable right now. Reload the page."
  • "That shop was not found. Reload the page."
  • "Could not load the settings in use. Please try again."
    LV: "Neizdevās ielādēt izmantotos iestatījumus. Lūdzu, mēģiniet vēlreiz."
    RU: "Не удалось загрузить используемые настройки. Попробуйте ещё раз."
  • "The background style could not be saved."
    LV: "Fona stilu neizdevās saglabāt."
    RU: "Не удалось сохранить стиль фона."
  • "{…} must be a valid email address."

People say: "my settings don't save", "it changed back", "Settings says not saved"

Why: Settings save by themselves, so a save fails when the page can't reach ShopPilot for a moment (often during a short update), when the page is old and the shop was changed or deleted in another tab, or when a field has a value ShopPilot can't use (for example an email address that is not valid).

Fix:

  1. Wait a few seconds: "could not be reached" saves are tried again by themselves.
  2. Reload the page and check the value. Type it again if it was lost.
  3. Fix any field that is marked (a valid email address, for example).

If still stuck: contact ShopPilot support with the exact message and which setting you changed.

The file name rule for variation photos is not valid

ID: shops-settings-filename-template

Seen as:

  • "Invalid variation filename template."
    LV: "Nederīga variāciju faila nosaukuma veidne."
    RU: "Неверный шаблон имени файла вариации."
  • "Invalid filename template."
    LV: "Nederīga faila nosaukuma veidne."
    RU: "Недопустимый шаблон имени файла."

People say: "Fix the filename template before saving", "variation file name error"

Why: The variation file name rule tells ShopPilot how your variation photos are named. It must have exactly one {n} where the number goes (1, 2, 3...), at most 200 characters, no characters that file names can't have (\ / < > : " | ? *), and it can't end with a dot or a space.

Fix:

  1. In "Settings", find the variation file name field (it says "Use {n} for 1, 2, 3...").
  2. Write it with one {n}, for example design_{n} for files named design_1.png, design_2.png.
  3. Leave it empty to use the default.

Save to PC or Upload to server on Create Listings fails

ID: shops-settings-save-to-pc

Seen as:

  • "Bridge not connected"
    LV: "Bridge nav savienots"
    RU: "Bridge не подключён"
  • "No parent folder is selected. Open ShopPilot Bridge and choose the parent folder where these folders should be saved."
    LV: "Nav izvēlēta galvenā mape. Atveriet ShopPilot Bridge un izvēlieties galveno mapi, kurā saglabāt šīs mapes."
    RU: "Родительская папка не выбрана. Откройте ShopPilot Bridge и выберите родительскую папку, куда сохранить эти папки."
  • "No parent folder selected"
    LV: "Nav izvēlēta galvenā mape"
    RU: "Родительская папка не выбрана"
  • "Save to PC failed"
    LV: "Saglabāšana datorā neizdevās"
    RU: "Не удалось сохранить на ПК"
  • "Save to PC failed:"
    LV: "Saglabāšana datorā neizdevās:"
    RU: "Не удалось сохранить на ПК:"
  • "Bridge save failed"
    LV: "Saglabāšana caur Bridge neizdevās"
    RU: "Не удалось сохранить через Bridge"
  • "Nothing saved."
    LV: "Nekas nav saglabāts."
    RU: "Ничего не сохранено."
  • "The folder could not be chosen. Try again."
    LV: "Mapi neizdevās izvēlēties. Mēģiniet vēlreiz."
    RU: "Не удалось выбрать папку. Попробуйте ещё раз."
  • "Upload to server failed"
    LV: "Augšupielāde serverī neizdevās"
    RU: "Не удалось загрузить на сервер"
  • "Upload to server failed:"
    LV: "Augšupielāde serverī neizdevās:"
    RU: "Не удалось загрузить на сервер:"
  • "Nothing uploaded"
    LV: "Nekas netika augšupielādēts"
    RU: "Ничего не загружено"

People say: "Save to PC doesn't work", "Bridge not connected", "no parent folder selected", "upload to server failed"

Why: "Save to PC" (folders that are only on ShopPilot) and "Upload to server" (folders that are only on your PC) both go through the ShopPilot Bridge. They fail when the Bridge is closed or not paired, when no parent folder (the shop's listings folder) is chosen in the Bridge, when the Bridge is an old version, or when the folder has no image files ShopPilot accepts.

Fix:

  1. Open the ShopPilot Bridge on this computer and make sure it is paired with your key (see the Bridge section).
  2. In the Bridge, choose the parent folder where listing folders should be saved (each shop's listings folder is set in "Niches").
  3. Use Google Chrome (Safari can't reach the Bridge). If Chrome asks to "Access other apps and services on this device", press "Allow".
  4. Press "Refresh folders" in "Create Listings", select the folders again and press "Save to PC" or "Upload to server".
  5. "Nothing uploaded": the folder has no .jpg, .png, .webp or other image files; add the images and try again.
  6. "Could not save ... Update the bridge": install the newest Bridge and try again.

If still stuck: contact ShopPilot support with the folder name, Windows or Mac, and the exact message.

Notes: Trying again is safe. Save to PC never deletes the copy on your PC; ShopPilot may ask whether to remove the server copy after a successful save.

The linked folder shows "Sync issue" or "Reconnect"

ID: shops-settings-linked-folder

Seen as:

  • "Sync failed"
    LV: "Sinhronizācija neizdevās"
    RU: "Синхронизация не удалась"
  • "Permission was lost — click to re-grant."
    LV: "Atļauja zaudēta — noklikšķiniet, lai piešķirtu vēlreiz."
    RU: "Разрешение потеряно — нажмите, чтобы выдать снова."

People say: "linked folder stopped syncing", "Sync issue", "Reconnect button"

Why: A folder linked in the browser on "Create Listings" sends new and changed images to ShopPilot. The browser forgets the permission after a restart or when the site data is cleared ("Reconnect"), and a sync fails when ShopPilot refuses a batch (for example too many or too large files at once) or the connection drops ("Sync issue"; hover over it for the reason).

Fix:

  1. Click the "Reconnect" pill and allow the browser to read the folder again.
  2. For "Sync issue": hover for the reason, fix it (remove very large or unsupported files), then reload the page; it syncs again.
  3. Or upload the folders with "Upload folders" instead.

Settings, Auto Orders: Gelato products don't load

ID: shops-settings-gelato-catalogue

Seen as:

  • "Add this shop’s Gelato API key first."
    LV: "Vispirms pievienojiet šī veikala Gelato API atslēgu."
    RU: "Сначала добавьте API-ключ Gelato для этого магазина."
  • "Could not load Gelato’s products"
    LV: "Neizdevās ielādēt Gelato produktus"
    RU: "Не удалось загрузить товары Gelato"
  • "The catalogue refresh did not finish. You can check it in Auto Orders or try again."
    LV: "Kataloga atjaunināšana netika pabeigta. Varat to pārbaudīt sadaļā Auto Orders vai mēģināt vēlreiz."
    RU: "Обновление каталога не завершилось. Проверьте его в Auto Orders или попробуйте снова."

People say: "Load Gelato's products is greyed out", "Gelato catalogue didn't finish"

Why: Gelato's sizes and papers are loaded from the shop's own Gelato account, so the shop needs its Gelato API key first. Loading takes several minutes, and it can stop if Gelato does not answer.

Fix:

  1. Add the shop's Gelato API key in Auto Orders "Settings", group "Gelato account".
  2. Press "Load Gelato’s products" and keep the page open; it updates when ready.
  3. If it says the refresh did not finish, press it again later, or use "Refresh Gelato catalogue" in the Auto Orders ⋯ menu.

If still stuck: check the key in your Gelato account, then contact ShopPilot support.

Copying settings to a new shop or copying Etsy settings from another shop

ID: shops-settings-copy

Seen as:

  • "That shop has nothing to copy for the settings you picked."
    LV: "Tajā veikalā nav ko kopēt izvēlētajiem iestatījumiem."
    RU: "В том магазине нечего копировать для выбранных настроек."
  • "{1} setting{2} would be created in this shop. Nothing has changed yet."
    LV: "Šajā veikalā tiktu izveidoti iestatījumi: {1}. Pagaidām nekas nav mainīts."
    RU: "В этом магазине будут созданы настройки: {1}. Пока ничего не изменено."
  • "This shop already has it."
  • "This shop's own country could not be read from Etsy."
  • "This master has no saved {…}."
  • "Each shop picks its own Etsy settings here: a master never brings them from another shop. Choose Refresh to read this shop’s own, then pick a shipping profile, a return policy and a processing profile — a run is refused without those three. Pick a production partner as well if the master says the item was made by someone else, because Etsy refuses those listings without one. The shop section is only a fallback, because each run picks a section by name for the listing it is building. Take as long as you like here; the guide waits for Next."
    LV: "Šeit katrs veikals izvēlas savus Etsy iestatījumus: galvenais sludinājums tos nekad neatnes no cita veikala. Nospiediet Atsvaidzināt, lai nolasītu šī veikala iestatījumus, tad izvēlieties piegādes profilu, atgriešanas politiku un apstrādes profilu — bez šiem trim palaišana tiek atteikta. Izvēlieties arī ražošanas partneri, ja galvenajā sludinājumā norādīts, ka preci izgatavojis kāds cits, jo bez tā Etsy šādus sludinājumus noraida. Veikala sadaļa ir tikai rezerves variants, jo katra palaišana izvēlas sadaļu pēc nosaukuma sludinājumam, ko tā veido. Nesteidzieties: ceļvedis gaida, līdz nospiedīsiet Tālāk."
    RU: "Здесь каждый магазин выбирает свои настройки Etsy: мастер-листинг никогда не переносит их из другого магазина. Нажмите «Обновить», чтобы прочитать настройки этого магазина, затем выберите профиль доставки, правила возврата и профиль обработки — без этих трёх запуск будет отклонён. Выберите также партнёра по производству, если в мастер-листинге указано, что товар сделан кем-то другим: без него Etsy отклоняет такие листинги. Раздел магазина — лишь запасной вариант, потому что каждый запуск выбирает раздел по названию для создаваемого листинга. Не торопитесь: мастер ждёт, пока вы нажмёте «Далее»."
  • "The new shop profile could not be found."
  • "Etsy creates a profile together with its first rate, and will not take an "Everywhere else" rate as that first one. This profile has nothing else in it, so it has to be started in Etsy."
  • "{…} of its rates could not be rebuilt: Etsy wants either a carrier or a delivery estimate on each, and these carry a carrier that is only sold from {…}. Add them in Etsy."

People say: "copy from another shop doesn't copy the shipping profile", "it says this shop already has it"

Why: "Copy Etsy settings from another shop" (in "Niches") reads both Etsy shops and lists what would be created; nothing is made until you press "Create these in this shop". "This shop already has it" means a matching setting is already there. Some things can't be copied (for example when a shop's own country can't be read from Etsy, or a production partner, which Etsy only lets you add on Etsy). A master listing never brings another shop's shipping, return or processing settings with it: each shop picks its own.

Fix:

  1. In "Niches", under "This shop's Etsy settings", press "Refresh" to read this shop's own settings from Etsy.
  2. If the shop has none yet, press "Copy from another shop…", pick the shop in "Copy from", tick what to copy, press "Show me what would change", then "Create these in this shop".
  3. Then pick the shipping profile, return policy and processing profile for this shop and save.
  4. Anything listed as "By hand" (for example a production partner, or a shipping rate Etsy will not rebuild with that carrier): add it in Etsy yourself.
  5. If it asks to reconnect a shop, connect that shop again in "Connect Etsy" first.

Rare technical messages (shops and settings)

ID: shops-settings-rare

Seen as:

  • "Local Bridge identity could not be verified."
    LV: "Neizdevās pārbaudīt lokālā Bridge identitāti."
    RU: "Не удалось проверить подлинность локального Bridge."
  • "Local listener returned an invalid Bridge proof."
    LV: "Lokālais klausītājs atgrieza nederīgu Bridge apliecinājumu."
    RU: "Локальный обработчик вернул недействительное подтверждение Bridge."
  • "Etsy returned an invalid receipts response."
  • "This shop's Etsy connection could not be opened."
  • "Nothing changed. At least one shop has to stay ticked."
    LV: "Nekas netika mainīts. Vismaz vienam veikalam jāpaliek atzīmētam."
    RU: "Ничего не изменилось. Хотя бы один магазин должен остаться отмеченным."

Why: Rare messages. When one appears, ShopPilot stopped safely and changed nothing.

Fix:

  1. Reload the page and try once more.
  2. "Local Bridge identity could not be verified" or "invalid Bridge proof": download and reopen the newest ShopPilot Bridge (on "Connect Etsy"); if it keeps happening, another program on the computer uses the Bridge's port: close it or restart the computer.
  3. "This shop's Etsy connection could not be opened" or "Etsy returned an invalid receipts response": check the shop in "Connect Etsy" and connect it again if it says so.
  4. "Nothing changed. At least one shop has to stay ticked": tick at least one shop in that list.

If still stuck: contact ShopPilot support with the exact message and the time.

Not errors: labels and notes (shops and settings)

ID: shops-settings-not-errors

Seen as:

  • "+ Empty shop 10"
    LV: "+ Tukšs veikals 10"
    RU: "+ Пустой магазин 10"
  • "+ Empty shop 3"
    LV: "+ Tukšs veikals 3"
    RU: "+ Пустой магазин 3"
  • "+ Empty shop 4"
    LV: "+ Tukšs veikals 4"
    RU: "+ Пустой магазин 4"
  • "+ Empty shop 5"
    LV: "+ Tukšs veikals 5"
    RU: "+ Пустой магазин 5"
  • "+ Empty shop 6"
    LV: "+ Tukšs veikals 6"
    RU: "+ Пустой магазин 6"
  • "+ Empty shop 7"
    LV: "+ Tukšs veikals 7"
    RU: "+ Пустой магазин 7"
  • "+ Empty shop 8"
    LV: "+ Tukšs veikals 8"
    RU: "+ Пустой магазин 8"
  • "+ Empty shop 9"
    LV: "+ Tukšs veikals 9"
    RU: "+ Пустой магазин 9"
  • "+ Empty shop {1}"
    LV: "+ Tukšs veikals {1}"
    RU: "+ Пустой магазин {1}"
  • "Check the photo limit and folder names in Settings."
    LV: "Pārbaudiet foto limitu un mapju nosaukumus sadaļā Iestatījumi."
    RU: "Проверьте лимит фото и названия папок в «Настройках»."
  • "Here is what was copied, and what you still need to set up."
    LV: "Šeit redzams, kas tika nokopēts un kas jums vēl jāiestata."
    RU: "Здесь показано, что было скопировано и что вам ещё нужно настроить."
  • "Nothing was copied; set it up here whenever you like."
  • "Nothing here yet."
    LV: "Šeit vēl nekā nav."
    RU: "Здесь пока ничего нет."

Common questions

Q: How do I add another Etsy shop?

A: In "Settings" press "+ New Shop", name it in "Shop label", keep "Direct" unless you use a proxy for it, press "Create shop", then connect it in "Connect Etsy" in a browser signed in to that Etsy shop.

Q: Is there a Save button in Settings?

A: Only for a new shop ("Create shop"). Changes to an existing shop save by themselves a moment after you make them.

Q: Why does Create Listings ask me to choose a profile every time?

A: It is a safety step so listings never go to the wrong Etsy shop. Confirm the shop once; it asks again after you switch shops.

Q: What happens to my shops if I move to a smaller plan?

A: The extra shops are kept with their data but can't be activated or edited until you have enough shop slots again. Delete shops you no longer need, or change the plan.

Q: Does deleting a shop in ShopPilot delete anything on Etsy?

A: No. It only removes the shop's setup in ShopPilot. Remove the app in your Etsy settings if you also want to end ShopPilot's access.

Q: Can two shops use the same proxy?

A: No. Each Proxy shop needs its own proxy. Use "Direct" for shops that don't need one.

Q: Where do I set a shop's shipping profile and return policy?

A: In "Niches", under "This shop's Etsy settings". Press "Refresh" to read them from Etsy, or "Copy from another shop…" to copy them from one of your other shops.