Storage and uploads

Storage is full ("Your account's storage is full")

ID: storage-full

Seen as:

• "Your account's storage is full: {…} MB used of {…} MB. Delete folders or files you no longer need (see Account & Privacy), or contact ShopPilot support to raise your storage limit."
• "While storage is full you cannot start a curate run, upload Pinterest candidates or design files, or save new mockup and listing folders."
  LV: "Kamēr krātuve ir pilna, nevar sākt dizainu atlases palaišanu, augšupielādēt Pinterest kandidātus vai dizainu failus, kā arī saglabāt jaunas maketu un sludinājumu mapes."
  RU: "Пока хранилище заполнено, нельзя начать запуск отбора дизайнов, загрузить кандидатов из Pinterest или файлы дизайнов, а также сохранить новые папки мокапов и листингов."
• "To free space: save finished listing folders to your PC, then use “Delete from server” on the listings screen. A listing that is live on Etsy is removed only once it is saved on your PC, or when its shop is disconnected."
  LV: "Lai atbrīvotu vietu: saglabājiet gatavās sludinājumu mapes datorā, pēc tam sludinājumu ekrānā izmantojiet “Dzēst no servera”. Etsy publicēts sludinājums tiek noņemts tikai tad, kad tas ir saglabāts jūsu datorā, vai ja tā veikals ir atvienots."
  RU: "Чтобы освободить место: сохраните готовые папки листингов на ПК, затем на экране листингов нажмите «Удалить с сервера». Листинг, опубликованный на Etsy, удаляется только после сохранения на вашем ПК или если его магазин отключён."
• "Storage usage is unavailable right now."
  LV: "Krātuves lietojums pašlaik nav pieejams."
  RU: "Данные об использовании хранилища сейчас недоступны."

People say: "storage is full", "Your account's storage is full: N MB used of M MB", "I can't start Curate", "mockups won't save", "Only X of your storage is free. Curate always leaves some free"

Why: What ShopPilot keeps for you has reached your storage limit. The message shows how many MB are used of how many. Until space is freed, new Curate runs, uploads of Pinterest candidates or design files, and saving new mockup and listing folders are refused. "Storage usage is unavailable right now" means the bar could not be read at that moment.

Fix:

1. Open "Settings" (the "Shop" view) and look at the bar at the bottom; press "Expand details" to see which part is biggest.
2. Save finished listing folders to your PC (Bridge), then remove them from the server with "Delete from server" on the "Create Listings" screen. This frees the most. If "Delete from server" refuses a folder, see "Deleting folders from ShopPilot" in the Create Listings section.
3. Turn off the sidebar switch "Save listing folders to server" so future mockup folders are cleaned up after the Bridge has saved them.
4. Delete Curate candidates and sets you no longer need.
5. Start the action again. If you need more room, contact ShopPilot support to raise your storage limit.

Notes: Removing a folder from the server never touches your PC copy or anything on Etsy. A listing that is live on Etsy is kept on the server until it is saved on your PC or its shop is disconnected. The note under the bar says so. The message also names "Account & Privacy"; that page holds the data export and the account deletion, while single folders are cleared from the screens named in the steps above. The Curate-specific wording ("Only N of your storage is free. Curate always leaves ... free") is explained in the Curate section ("Storage is full: Curate won't start a new run").

"You have uploaded N MB in the last 24 hours" (daily upload limit)

ID: storage-daily-limit

Seen as:

• "You have uploaded {…} MB in the last 24 hours, and the most is {…} MB a day. Uploads count for 24 hours, so space comes back as older ones pass that, or contact ShopPilot support to raise your daily upload limit."

People say: "daily upload limit", "uploads count for 24 hours", "Curate upload failed and says I uploaded too much today"

Why: The uploads of your account in the last 24 hours reached the daily limit. Uploads count for 24 hours, so the room comes back as older uploads pass that mark. Heavy Curate or mockup work can reach it.

Fix:

1. Wait: the room comes back gradually over the next hours.
2. Upload less at a time, and leave out files you already uploaded.
3. Contact ShopPilot support to raise your daily upload limit.

Notes: Files already uploaded are kept.

An upload has too many files or is too big ("You picked N files, but one upload can hold at most ...")

ID: storage-too-many-files

Seen as:

• "You picked {…} files, but one upload can hold at most {…}. Upload them in smaller batches, or contact ShopPilot support to raise your limit."
• "This upload is {size} MB, but one upload can be at most {limit} MB. Send fewer or smaller files at a time (for example, save images as JPG), or contact ShopPilot support to raise it."
• "This upload is bigger than {limit} MB, the most one upload can be. Send fewer or smaller files at a time (for example, save images as JPG), or contact ShopPilot support to raise it."
• "This file is {size} MB, but files here can be at most {limit} MB. Make it smaller (for example, save it as a JPG), or contact ShopPilot support to raise it."
• "This file is {size} MB. Files can be at most {limit} MB."

People say: "too many files in one upload", "Upload them in smaller batches", "This upload is N MB, but one upload can be at most M MB", "file too big"

Why: One upload can carry a limited number of files and a limited total size, and a single file has its own size limit. The message gives the numbers that apply to your account.

Fix:

1. Split the files into smaller batches (for example by folder) and upload them one after another.
2. Make a big file smaller: save images as JPG, export a PDF at a lower size, or lower the picture's resolution.
3. If you often need more, contact ShopPilot support to raise your limit.

Notes: A limit message means the files were not accepted, so uploading again in smaller batches is safe.

A large file upload fails or stops ("A piece of the file did not arrive whole")

ID: storage-big-upload

Seen as:

• "A piece of the file did not arrive whole. Please try again."
• "A piece of the file was the wrong size. Please try again."
• "The server could not save this piece. Please try again."
• "This file has already arrived."
• "This piece is already arriving."
• "This upload has expired. Please try again."
• "This upload was already used. Please try again."
• "Not every piece of the file arrived. Please try again."
• "This upload cannot be sent like this."
• "This upload could not be finished. Please try again."
• "This upload was sent by someone else. Please try again."
• "This upload cannot be sent in pieces."
• "The file size is missing."
• "Too many big files are being sent at once. Wait for one to finish."
• "The server is busy with other big files. Try again in a few minutes."
• "The server cannot take big files right now. Try again later."
• "Big files are not switched on for this account."
• "A piece arrived out of order."
• "This upload was started for a different place."

People say: "upload failed halfway", "A piece of the file did not arrive whole. Please try again.", "This upload has expired", "The server is busy with other big files", "Too many big files are being sent at once"

Why: Large files are sent to ShopPilot in pieces and joined at the end. An upload fails when the connection drops or is slow, when the browser tab is closed or put to sleep halfway, when the same upload is started from two tabs ("This upload was sent by someone else", "This file has already arrived", "This upload was already used"), or when it waits too long (an unfinished upload expires). "Too many big files are being sent at once" means you have several large uploads open: let them finish. "The server is busy with other big files" and "The server cannot take big files right now" are temporary.

Fix:

1. Start the upload again once. The page sends it from the beginning.
2. Keep the tab open and the computer awake until it finishes; use a stable connection and pause a VPN if you use one.
3. Do not start the same upload in a second tab. Wait for running uploads to finish before starting more.
4. For the "busy" messages, try again in a few minutes.
5. If one file always fails, try a smaller or compressed file, then contact ShopPilot support with the file size and the exact message.

Notes: A failed upload never changes your original file. Retrying is safe: the half-sent upload is thrown away.

"Another save for your account is still being written" or "The quota reservation expired"

ID: storage-save-expired

Seen as:

• "Another save for your account is still being written. Please try again in a few seconds."
• "The quota reservation expired; retry the operation."
• "The quota reservation no longer exists."
• "The quota reservation expired; output was not committed."

People say: "The quota reservation expired; retry the operation", "Another save for your account is still being written. Please try again in a few seconds."

Why: Saving mockup or listing folders first reserves room, writes the files, then confirms. The save was cut short: another save of the same account was still running, or the reservation ran out of time because the save took too long.

Fix:

1. Wait a few seconds and run the same action again.
2. Do not run two saves at once; wait for the first to finish.
3. If it repeats, check that the storage bar is not full (see "Storage is full") and contact ShopPilot support with the exact message.

Notes: A save that was cut short did not write a half-finished folder you must clean up. Retrying is safe.

Background removal: "Too many background removals are open" or "The server is removing backgrounds for a lot of people"

ID: storage-bg-removal

Seen as:

• "Too many background removals are open for your account at once ({…} MB of images held; the most is {…} MB). Wait for the ones running to finish, or contact ShopPilot support to raise your limit."
• "The server is removing backgrounds for a lot of people right now. Please try again in a minute."
• "Background-removal buffer expired; upload again."

People say: "Too many background removals are open for your account at once", "Background-removal buffer expired; upload again", "removing backgrounds for a lot of people right now"

Why: Background removal keeps the images in memory while it works, and one account can hold only a limited amount at once. Another reason is that many people are removing backgrounds at the same moment. "Buffer expired" means the images waited too long before the run.

Fix:

1. Wait for the removals that are running to finish, then start again.
2. Send fewer or smaller images at a time.
3. For "a lot of people right now", try again in a minute.
4. Contact ShopPilot support to raise your limit if you work with very large images.

Not errors: labels and notes (storage)

ID: storage-not-errors

Seen as:

• "Nothing to show yet."
  LV: "Pagaidām nav ko rādīt."
  RU: "Пока нечего показать."
• "Error"
  LV: "Kļūda"
  RU: "Ошибка"
• "Checking storage…"
  LV: "Pārbauda krātuvi…"
  RU: "Проверка хранилища…"
• "Expand details"
  LV: "Izvērst detaļas"
  RU: "Показать подробности"
• "Hide details"
  LV: "Paslēpt detaļas"
  RU: "Скрыть подробности"
• "Working out where the space went…"
  LV: "Noskaidrojam, kur palikusi vieta…"
  RU: "Выясняем, куда ушло место…"
• "Also remove these {1} folders from the server to free up storage?"
  LV: "Vai noņemt šīs mapes ({1}) arī no servera, lai atbrīvotu krātuvi?"
  RU: "Удалить эти папки ({1}) и с сервера, чтобы освободить хранилище?"
• "Also remove this folder from the server to free up storage?"
  LV: "Vai noņemt šo mapi arī no servera, lai atbrīvotu krātuvi?"
  RU: "Удалить эту папку и с сервера, чтобы освободить хранилище?"
• "Remove {1} folder(s) from the server to free storage. Your PC copy is not touched."
  LV: "Noņemt mapes no servera, lai atbrīvotu vietu: {1}. Kopija jūsu datorā netiek mainīta."
  RU: "Удалить папки с сервера, чтобы освободить место: {1}. Копия на вашем ПК не затрагивается."
• "Storage {1}% full — {2} of {3} used."
  LV: "Krātuve aizpildīta par {1}% — izmantots {2} no {3}."
  RU: "Хранилище заполнено на {1}% — использовано {2} из {3}."
• "This frees up your storage. Any copy on your PC is not touched: this only removes the server copy, and you can upload it again later."
  LV: "Tas atbrīvo krātuvi. Kopija jūsu datorā netiek skarta: tiek noņemta tikai servera kopija, un vēlāk to varat augšupielādēt vēlreiz."
  RU: "Это освободит хранилище. Копия на вашем ПК не затрагивается: удаляется только копия на сервере, и позже её можно загрузить снова."
• "You are past {1}% of your storage."
  LV: "Jūs esat izmantojuši vairāk nekā {1}% krātuves."
  RU: "Вы использовали более {1}% хранилища."