Team members (team keys and seats)

No "Team" tab, no seats free, or a teammate shows "Can't sign in"

ID: team-seats

Seen as:

• "Team seats are not active on your account right now, so your teammates cannot sign in."
• "Team seats are not active on your account right now, so your team members cannot sign in. You can still review and remove them."
• "Can’t sign in"
• "All {…} team seat{…} are in use. Remove a team member first."
• "Team seats are not included with this ShopPilot plan."
• "Connect an active ShopPilot key to add team members."
• "Connect an active ShopPilot key before adding team members."
• "All seats are in use · Need more?"
• "N teammates over the limit · Get more seats"

People say: "I don't see Team", "add teammate is grey", "all seats are in use", "my helper can't sign in", "team seats are not active"

Why: Teammates need a team seat on your plan. The "Add teammate" button works only while a seat is free. If seats are not switched on for your account (or were reduced), your teammates cannot sign in, the newest ones first, and the page says so. You can still open the list, review and remove teammates. The Team tab needs an active ShopPilot key linked to your account.

Fix:

1. Check the seat line under "Team" ("N of M seats used"). If all seats are used, remove a teammate you no longer need ("Remove from team") or ask ShopPilot support for more seats.
2. If the tab says to connect an active ShopPilot key, link your key on the "Activation Key" tab first.
3. If seats are not active on your account, contact ShopPilot support and say how many teammates you want.
4. A teammate marked "Can't sign in" (red) is over the seat limit: after seats are added or someone is removed, they can sign in again with the same key.

If still stuck: contact ShopPilot support with your account email and the number of seats you need.

Notes: Pausing a teammate keeps their seat reserved. Only removing frees it.

Adding or editing a teammate fails

ID: team-add-edit

Seen as:

• "Your teammate could not be added."
• "Your changes could not be saved."
• "A team member with that name already exists."
• "Someone on your team already has this name."
• "That team member was not found."
• "That team member was removed."
• "Enter a whole number, or leave the box empty."
• "What you entered here will be lost."
• "They will be signed out of every browser and their ShopPilot Bridge, and need to sign in again with their key."
• "Give the team member a name."
• "Keep the name to {…} characters or fewer."
• "Choose at least one thing this team member can do."
• "Choose at least one shop, or allow all shops."
• "One of the chosen shops no longer exists."
• "Too many shops selected."
• "Daily limits are not valid."
• "Unknown daily limit."
• "Daily limits must be whole numbers."
• "Daily limits must be between {…} and {…}."

People say: "your teammate could not be added", "a team member with that name already exists", "daily limits must be whole numbers", "choose at least one shop"

Why: The form checks each field. The name is required, up to 60 characters, and must differ from every other teammate on your team (capital letters do not matter). At least one permission switch must be on. "Only these shops" needs at least one shop, and every chosen shop must still be connected. A daily limit must be a whole number inside the range shown (leave the box empty for no limit). "Browsers at the same time" must be 1 to 5. If the page was open for long, the teammate may already have been removed or changed in another window ("That team member was removed.", "That team member was not found.").

Fix:

1. Read the red line under the field and fix that field. Names: use a short plain name, different from the others.
2. Under "Permissions" switch on at least one thing, or choose a role.
3. Under "Shops" choose "All shops", or "Only these shops" and tick at least one. Untick shops that are no longer connected.
4. Under "Daily limits" type a whole number or clear the box.
5. Press "Add" (or "Save") again. If the window says everything you entered will be lost, press "Keep editing" to go back.
6. If it keeps failing, reload the Team tab and try again.
7. "Lower the browser limit ..." asks you to confirm: lowering signs the teammate out everywhere; they can sign in again with the same key.

If still stuck: contact ShopPilot support with your account email and the exact message.

Notes: Adding a teammate does nothing on Etsy. A failed "Add" does not use up a seat.

"Confirm it's you", too many team keys, or the team key will not copy or show

ID: team-key-password

Seen as:

• "That password isn’t right. Try again."
• "Too many attempts. Wait a few minutes, then try again."
• "Too many password attempts. Try again in a few minutes."
• "Too many team keys created recently. Try again later."
• "For your security, confirm your password to create or replace a team key."
• "That password is not correct."
• "Lost it later? Open their details and choose Replace key."
• "It can’t be shown again. If it gets lost, you can replace the key from their details."
• "Copying didn’t work. Select the text and copy it by hand."
• "Could not replace the key."
• "The new key could not be shown. Replace the key again to see it."

People say: "it asks for my password", "that password isn't right", "I lost the team key", "the key was not shown", "too many team keys created recently"

Why: Creating or replacing a team key needs your ShopPilot account password if you have not typed it recently ("For your security, confirm your password to create or replace a team key."). A wrong password is refused ("That password isn't right. Try again."), and many wrong tries or many new keys in a short time are refused for a while. The full key is shown only once, in the window "Team key for {name}". Closing it without copying shows "Close without copying the key?".

Fix:

1. In the window "Confirm it's you" type your account password (the one you use at https://shoppilot.dev/login) and press "Confirm".
2. "Too many attempts. Wait a few minutes, then try again." or "Too many team keys created recently. Try again later.": wait, then try once.
3. In "Team key for {name}" press "Copy key" and "Copy link", then send them privately. If copying fails, select the text and copy it by hand.
4. If you closed the window without copying, open the teammate's details and press "Replace key": the old key stops at once and a new key is shown once. If the new key cannot be shown, press "Replace key" again.
5. If you forgot your account password, use "Forgot password?" on the login page first.

If still stuck: contact ShopPilot support with your account email.

Notes: "Replace key" signs the teammate out of every browser and unpairs their Bridge. Tell them first.

Pause, resume, sign out, or remove a teammate fails

ID: team-actions

Seen as:

• "Could not pause this teammate."
• "Could not resume this teammate."
• "Could not sign this teammate out."
• "Could not remove this teammate."
• "They are signed out right away and can’t sign in until you resume them."
• "This can’t be undone."

People say: "could not pause this teammate", "could not remove this teammate", "sign them out"

Why: The action did not reach ShopPilot (connection) or the teammate had already been changed in another window.

Fix:

1. Reload the Team tab and open the teammate again, then repeat the action once.
2. Pause: the teammate is signed out right away and cannot sign in until you press "Resume". Their seat, key and settings are kept.
3. "Sign out of all browsers": every browser signed in with their key is signed out and their Bridge is unpaired. Their key keeps working. If the key may have been shared, use "Replace key" instead.
4. "Remove from team": "This can't be undone." Their key stops working, the seat is freed, work they made stays in your shops and the log keeps their past activity. To bring them back, add them again (they get a new key).

If still stuck: contact ShopPilot support with your account email and the teammate's name.

The Team tab does not load or refresh

ID: team-page-load

Seen as:

• "Your team could not be refreshed."
• "The last refresh failed. Trying again shortly."
• "Your team’s work could not be loaded."
• "Your team’s work could not be refreshed."
• "The listing details could not be loaded."
• "These images could not be loaded."
• "Activity could not be loaded."
• "More activity could not be loaded."
• "Nothing from you in the last 30 days."

People say: "Team page says reconnecting", "your team could not be refreshed", "activity could not be loaded", "images could not be loaded"

Why: The Team tab asks ShopPilot for fresh data about every 20 seconds. If a request fails, "Live" turns into "Reconnecting…" ("The last refresh failed. Trying again shortly.") and the page keeps showing the last data. The message appears when the connection dropped, you were logged out, or ShopPilot was busy for a moment. "Nothing from you in the last 30 days." is not an error: it means your own account has made nothing in the last 30 days.

Fix:

1. Wait a few seconds: the page retries by itself.
2. If it stays, reload the page. If asked, log in again.
3. For "Work" and "Activity", change the filter and back, or press "Load more".
4. If listing details or images do not open, close the window and open the folder again. A folder that was deleted or moved has no details.

If still stuck: contact ShopPilot support with your account email, the browser and the exact message.

A teammate cannot sign in at the team sign-in page

ID: team-sign-in

Seen as:

• "That team key is not valid."
• "Your team access is paused. Ask the shop owner to resume it."
• "This team seat is not available on the owner's current plan. Ask the shop owner."
• "This team key is already signed in on the maximum number of browsers. Ask the shop owner to reset your devices."
• "Too many sign-in attempts. Wait a few minutes and try again."
• "This sign-in form expired. Please try again."
• "Team sign-in is temporarily unavailable. Please try again shortly."
• "That does not look like a team key. Team keys start with SPT-."
• "Your team access has ended. Ask the shop owner if this is a mistake."
• "This team's ShopPilot access is not active right now. Ask the shop owner."
• "This browser is not signed in for team access. Sign in again with your team key."
• "Your team session ended. Sign in again with your team key."
• "Please accept the Terms of Service and Privacy Policy to continue."
• "You are signed out."

People say: "team key not valid", "I can't log in as a team member", "my team access is paused", "team key already signed in on the maximum number of browsers", "team session ended"

Why: A team key works only while: the key is the current one (a replaced key stops at once); the teammate is not paused or removed; the owner's ShopPilot access is active; the teammate has a seat; the box for the Terms of Service is ticked; and the browser is within the teammate's "Browsers at the same time" allowance. A team sign-in also ends after about two weeks, or when the owner pauses, replaces, resets or removes the key.

Fix:

1. Teammate: open https://shoppilot.dev/team/login (not the normal login page) and paste the team key from the owner. It starts with SPT-. Copy and paste to avoid typos; capital letters and dashes do not matter.
2. Teammate: tick the Terms box and press "Sign in".
3. "That team key is not valid": ask the owner for the current key; it may have been replaced.
4. "Your team access has ended": the owner removed you. Ask the owner if it is a mistake.
5. "Your team access is paused": the owner paused you. Ask the owner to press "Resume".
6. "This team seat is not available on the owner's current plan": the owner has fewer seats than people. Ask the owner.
7. "This team key is already signed in on the maximum number of browsers": ask the owner to open your details in the Team tab and press "Sign out of all browsers", or to raise "Browsers at the same time" under "Edit".
8. "Too many sign-in attempts": wait a few minutes, then try once. "This sign-in form expired": reload the page.
9. "Your team session ended": sign in again with the key.
10. Owner: open the Team tab, open the teammate, check the status ("Paused", "Can't sign in"), then use "Resume", "Sign out of all browsers", "Edit" or "Replace key".

If still stuck: contact ShopPilot support (the owner writes, with the teammate's name and the exact message). Never send the full team key.

Notes: The team sign-in page is a different page from the normal login. A ShopPilot licence key (SP-...) typed on the team page is refused with "That does not look like a team key. Team keys start with SPT-.", and a team key (SPT-...) typed in the "Activation Key" box is refused with "That is a team member key, not a ShopPilot licence. Team members sign in at /team/login."

A teammate's Bridge will not pair, or says nothing is saved to the PC

ID: team-bridge

Seen as:

• "Team access is not available."
• "Your team key is already paired with another computer. Ask the shop owner to reset your devices."
• "Too many attempts. Try again in a few minutes."
• "Team access is temporarily unavailable."
• "Sign in once at shoppilot.dev/team/login with this key, then pair the Bridge."
• "Your team role does not use the ShopPilot Bridge."
• "Open the bridge and enter your SP-XXXX key."
  LV: "Atveriet Bridge un ievadiet savu SP-XXXX atslēgu."
  RU: "Откройте Bridge и введите ваш ключ SP-XXXX."
• ", and nothing is saved to your PC."
  LV: ", un datorā nekas netiek saglabāts."
  RU: ", и на ПК ничего не сохраняется."
• "Done, but the bridge could not save the output folder to your computer."
  LV: "Gatavs, taču Bridge nevarēja saglabāt rezultātu mapi jūsu datorā."
  RU: "Готово, но Bridge не удалось сохранить папку с результатами на ваш компьютер."
• "Nothing was saved to your PC."
  LV: "Datorā nekas netika saglabāts."
  RU: "На ПК ничего не сохранено."
• "— nothing is saved to your PC."
  LV: "— datorā nekas netiek saglabāts."
  RU: "— на ПК ничего не сохраняется."
• "Download and keep the Shop Pilot Bridge running whenever the app needs to read or write files on your computer."
  LV: "Lejupielādējiet ShopPilot Bridge un turiet to ieslēgtu vienmēr, kad lietotnei jālasa vai jāraksta faili jūsu datorā."
  RU: "Скачайте ShopPilot Bridge и держите его запущенным, когда приложению нужно читать или записывать файлы на вашем компьютере."
• "Uploads only. Nothing is saved to their computer."
• "That team key is not valid."

People say: "Bridge asks for my key but I am a team member", "your team key is already paired with another computer", "my Bridge doesn't save to my PC", "nothing was saved to your PC"

Why: A teammate pairs their own ShopPilot Bridge with the team key (SPT-...), not with the owner's key. Pairing works only when: the teammate has signed in once at https://shoppilot.dev/team/login with that key and accepted the Terms; the key is current and the teammate is not paused or removed; the role includes Curate designs, Create listings or Make mockups; and the Bridge is a recent version. Each teammate can pair one computer. For a teammate the Bridge only uploads Pinterest images and listing folders to the owner's workspace and saves nothing on the PC. The lines "Nothing was saved to your PC." and "Uploads only. Nothing is saved to their computer." are normal wording for that, not errors. Where an owner would read "Done, but the bridge could not save the output folder to your computer." or "Download and keep the Shop Pilot Bridge running whenever the app needs to read or write files on your computer.", a teammate is shown "Done. The output folders stay in the shop's workspace." and "Keep the ShopPilot Bridge running while you curate or upload folders" instead. In the same way "Open the bridge and enter your SP-XXXX key." is the owner's wording; a teammate is told to paste the team key (SPT-...) that the shop owner gave them.

Fix:

1. Teammate: sign in at https://shoppilot.dev/team/login first, then open the Bridge, paste the team key into "Access key" and press "Pair device".
2. "Your team key is already paired with another computer. Ask the shop owner to reset your devices.": ask the owner to open your details in the Team tab and press "Sign out of all browsers" (that also unpairs the Bridge), then pair again.
3. "Your team role does not use the ShopPilot Bridge.": your role has no Bridge permission. Ask the owner to switch on Curate designs, Create listings or Make mockups.
4. "This Bridge is too old to pair securely": download the newest Bridge from the "Guide" tab and install it.
5. "Too many attempts. Try again in a few minutes.": wait, then try once. "Team access is temporarily unavailable.": try again shortly.
6. "Team access is not available." or "That team key is not valid.": the key was paused, replaced or removed. Ask the owner for the current key.

If still stuck: contact ShopPilot support (the owner writes) with the teammate's name, Windows or Mac and the exact message.

A teammate sees "Your team role does not include this" or another refusal

ID: team-permissions

Seen as:

• "Team members cannot open the account area."
• "Team members cannot download files."
  LV: "Komandas dalībnieki nevar lejupielādēt failus."
  RU: "Участники команды не могут скачивать файлы."
• "Team members cannot download files. Your work stays in the shop's workspace."
  LV: "Komandas dalībnieki nevar lejupielādēt failus. Jūsu darbs paliek veikala darbvietā."
  RU: "Участники команды не могут скачивать файлы. Ваша работа остаётся в рабочем пространстве магазина."
• "Scheduled listing runs are not available with a daily listing limit. Ask the shop owner."
• "You have reached your daily limit ({…}). It resets 24 hours after your earliest run."
• "You can look at sections here. Changing them needs “Change or delete shared work” from the shop owner."
  LV: "Šeit varat apskatīt sadaļas. Lai tās mainītu, veikala īpašniekam jums jādod atļauja “Mainīt vai dzēst kopīgo darbu”."
  RU: "Здесь можно просматривать разделы. Чтобы их менять, нужно право «Изменять или удалять общую работу» от владельца магазина."
• "Bulk-edit listings that are already on Etsy."
• "Your team role does not include this."
  LV: "Jūsu komandas loma to neietver."
  RU: "Ваша роль в команде этого не позволяет."
• "This removes shared work. Ask the shop owner to allow you to delete shared work."
• "This is only available to team members with access to every shop."
• "This niche is shared with the whole team. Ask the shop owner to allow you to change shared work, or add a niche of your own."
• "That shop is not one you have access to."
• "None of the shops you may use are available right now. Ask the shop owner."
• "Adding or changing mockup templates is shared work. Ask the shop owner to allow you to change or delete shared work."
• "Sections and each shop's mockups are shared work. Ask the shop owner to allow you to change or delete shared work."
• "This shop's Etsy settings are shared work. Ask the shop owner to allow you to change or delete shared work."

People say: "team member cannot download", "I can't delete", "it says ask the shop owner", "I can't open the account", "my role does not include this"

Why: ShopPilot allows a teammate only what the owner switched on. Anything not allowed is refused with a short line, and the owner sees it in the Team tab as "Refused". Typical cases: no permission for that tool ("Your team role does not include this."); teammates cannot download files ("Team members cannot download files. Your work stays in the shop's workspace."); deleting or changing work other people made needs "Change or delete shared work"; some tools need access to every shop (the Listing Scheduler and adding or removing niches); and the account area is never open to teammates ("Team members cannot open the account area."). A daily limit stops a tool for the rest of the 24 hours ("You have reached your daily limit (N). It resets 24 hours after your earliest run."), and a teammate with a daily listing limit cannot use scheduled listing runs ("Scheduled listing runs are not available with a daily listing limit. Ask the shop owner.").

Fix:

1. Teammate: read which thing was refused, then ask the shop owner to allow it, or do it another way (for example make a niche of your own instead of changing a shared one).
2. Teammate, daily limit: wait. It resets 24 hours after your earliest run in the last 24 hours. The bar at the top shows the use so far.
3. Owner: Team tab > open the teammate > "Edit". Switch on the permission that is missing (for example "Create listings", "Master listings", "Change or delete shared work"). Changes apply right away; the key stays the same.
4. Owner: under "Shops" choose "All shops" if they must use the Listing Scheduler or add niches.
5. Owner: under "Daily limits" raise or clear the limit.
6. Owner: switch on "Orders & fulfilment" and "Change or delete shared work" only for people you trust: the first shows buyer names and addresses, the second lets them change and delete other people's work.

If still stuck: contact ShopPilot support (the owner writes) with the teammate's name and the exact message.

Notes: The refusal changes nothing; nothing was done.

Settings > Organization (sections) does not load or save

ID: team-sections

Seen as:

• "ShopPilot was updated. Reload the page, then try again."
• "That arrangement could not be read. Reload the page and try again."
• "That change could not be read. Reload the page and try again."
• "Your sections are still loading. Try again in a moment."
  LV: "Jūsu sadaļas vēl ielādējas. Mēģiniet vēlreiz pēc brīža."
  RU: "Ваши разделы ещё загружаются. Попробуйте через минуту."
• "Your sections could not be loaded."
  LV: "Jūsu sadaļas neizdevās ielādēt."
  RU: "Не удалось загрузить ваши разделы."
• "There is nothing to list yet."
  LV: "Vēl nav ko parādīt."
  RU: "Пока нечего показать."
• "You can have at most {…} sections."
• "Give every section a name."
• "This was changed in another window. Showing the latest."

People say: "my sections are not loading", "ShopPilot was updated reload", "that arrangement could not be read"

Why: Sections (Settings > Organization) group your shops and mockups under headings. The page failed to read or save the change: it was open from before an update of ShopPilot, the connection dropped, or the sections were still loading. A teammate can look at the sections but changing them needs "Change or delete shared work" and access to every shop.

Fix:

1. Reload the page (the line "ShopPilot was updated. Reload the page, then try again." means exactly that).
2. Wait for "Loading your sections…" to finish, then repeat the change once.
3. "This was changed in another window. Showing the latest.": your change was not applied; look at the list and repeat it.
4. A section needs a name ("Give every section a name."), and there is a limit on how many sections you can have.
5. "There is nothing to list yet." is not an error: add shops or mockups first.

If still stuck: contact ShopPilot support with the exact message.

Trademark check: the "Trademark list" and the "waiting for your trademark choice" window

ID: team-trademark

Seen as:

• "A listing is waiting for your trademark choice"
  LV: "Sludinājums gaida jūsu izvēli par preču zīmēm"
  RU: "Листинг ждёт вашего решения по товарным знакам"
• "The run is no longer waiting for the trademark choice."
  LV: "Palaišana vairs negaida izvēli par preču zīmēm."
  RU: "Запуск больше не ждёт решения по товарным знакам."
• "No longer waiting"
  LV: "Vairs negaida"
  RU: "Больше не ждёт"
• "Some cannot be taken out safely."
  LV: "Dažus nevar droši izņemt."
  RU: "Некоторые нельзя безопасно удалить."
• "✓ No listed names are left. Done makes the listing with your text."
  LV: "✓ Sarakstā esošu nosaukumu vairs nav. Poga „Gatavs” izveidos sludinājumu ar jūsu tekstu."
  RU: "✓ Названий из списка не осталось. Кнопка «Готово» создаст листинг с вашим текстом."
• "Type the brand name first:"
  LV: "Vispirms ierakstiet zīmola nosaukumu:"
  RU: "Сначала введите название бренда:"
• "” is already in the list"
  LV: "” jau ir sarakstā"
  RU: "” уже есть в списке"
• "” is already checked in “"
  LV: "” jau tiek pārbaudīts sadaļā “"
  RU: "” уже проверяется в разделе “"
• "” is already in this section."
  LV: "” jau ir šajā sadaļā."
  RU: "” уже есть в этом разделе."
• "Nothing matches “"
  LV: "Nekas neatbilst “"
  RU: "Ничего не найдено по “"
• "No names: this section finds nothing."
  LV: "Nav nosaukumu: šī sadaļa neko neatrod."
  RU: "Нет названий: этот раздел ничего не находит."
• "These settings are already filled in. An empty dot means this name is checked on its own. A filled dot means it is also an everyday word: it needs another name in this section, or a confirming word below, before it is flagged. Change a dot only to adjust false matches. Click a name to rename it."
  LV: "Šie iestatījumi jau ir aizpildīti. Tukšs punkts nozīmē, ka šis nosaukums tiek pārbaudīts atsevišķi. Aizpildīts punkts nozīmē, ka tas ir arī ikdienas vārds: lai to atzīmētu, vajag vēl kādu nosaukumu šajā sadaļā vai apstiprinošu vārdu zemāk. Mainiet punktu tikai, lai labotu kļūdainas atbilstības. Noklikšķiniet uz nosaukuma, lai to pārdēvētu."
  RU: "Эти настройки уже заполнены. Пустая точка значит, что название проверяется само по себе. Закрашенная точка значит, что это ещё и обычное слово: чтобы оно сработало, нужно другое название из этого раздела или подтверждающее слово ниже. Меняйте точку только для исправления ложных совпадений. Нажмите на название, чтобы переименовать его."
• "Confirming words give a common name its brand meaning: Queen + rock band. These words do not trigger a warning by themselves, and you do not need to add them to every section."
  LV: "Apstiprinoši vārdi piešķir parastam nosaukumam zīmola nozīmi: Queen + rock band. Paši par sevi šie vārdi brīdinājumu neizraisa, un tie nav jāpievieno katrai sadaļai."
  RU: "Подтверждающие слова придают общему названию смысл бренда: Queen + rock band. Сами по себе эти слова не вызывают предупреждения, и добавлять их в каждый раздел не нужно."
• "Could not reach ShopPilot. Please try again."
  LV: "Neizdevās sazināties ar ShopPilot. Lūdzu, mēģiniet vēlreiz."
  RU: "Не удалось связаться с ShopPilot. Попробуйте ещё раз."
• "That did not work. Please try again."
  LV: "Neizdevās. Lūdzu, mēģiniet vēlreiz."
  RU: "Не получилось. Попробуйте ещё раз."
• "Add a brand"
  LV: "Pievienot zīmolu"
  RU: "Добавить бренд"
• "Trademark list"
  LV: "Preču zīmju saraksts"
  RU: "Список товарных знаков"
• "Search brands and names"
  LV: "Meklēt zīmolus un nosaukumus"
  RU: "Поиск брендов и названий"
• "More brands (optional)"
  LV: "Vairāk zīmolu (nav obligāti)"
  RU: "Другие бренды (необязательно)"
• "This listing names protected brands or characters. It is"
  LV: "Šajā sludinājumā minēti aizsargāti zīmoli vai tēli. Tas"
  RU: "В этом листинге упомянуты защищённые бренды или персонажи. Он"
• "Takes the names out of the title, tags and description."
  LV: "Izņem nosaukumus no virsraksta, tagiem un apraksta."
  RU: "Удаляет названия из заголовка, тегов и описания."
• "Make the listing as it is. Etsy may take it down if the owner reports it."
  LV: "Izveidot sludinājumu kā ir. Etsy var to noņemt, ja īpašnieks par to ziņo."
  RU: "Создать листинг как есть. Etsy может удалить его, если правообладатель пожалуется."
• "Change the marked words yourself, then make the listing."
  LV: "Izmainiet atzīmētos vārdus paši, tad izveidojiet sludinājumu."
  RU: "Измените отмеченные слова сами, затем создайте листинг."
• "Do the same for the other listings in this run (Ignore or Remove)"
  LV: "Darīt to pašu ar pārējiem sludinājumiem šajā palaišanā (Ignorēt vai Noņemt)"
  RU: "Сделать так же для остальных листингов этого запуска («Игнорировать» или «Удалить»)"
• "Done, make the listing"
  LV: "Gatavs, izveidot sludinājumu"
  RU: "Готово, создать листинг"

People say: "a listing is waiting for your trademark choice", "the run stopped on a trademark", "Remove them or Ignore", "how do I add a brand to the trademark list"

Why: Each shop can run a trademark check on the listing text (title, tags, description) against a list of protected brands and characters. In "Settings", row "Trademark check", choose "Off", "Warn" or "Strict", and press "Edit list" to open the "Trademark list". "Warn": when a listing names a protected brand or character, the run stops before the listing is made and asks you to choose "Ignore", "Edit by hand" or "Remove them" (a scheduled run makes the listing and lists the names with "Remove them" and "Ignore"). "Strict": the AI is told to leave the listed brands out, anything left is taken out, and a listing that had one stays a draft until you press "Publish anyway". The check compares your text with its list; Etsy and the brand owners decide what is allowed.

Fix:

1. When the bar "A listing is waiting for your trademark choice" appears, press "Choose". The window "Trademark check" marks the words in the title, tags and description.
2. "Ignore": make the listing as it is (Etsy may take it down if the owner reports it). "Edit by hand": change the marked words yourself (Etsy takes titles up to 140 characters and 13 tags of up to 20 characters), then press "Done, make the listing". "Remove them": takes the names out of the title, tags and description; names that cannot be taken out safely are listed. If the run has several listings, tick "Do the same for the other listings in this run (Ignore or Remove)". "Stop run" cancels the run.
3. The run waits only for a limited time and the window counts it down ("The run waits M:SS more"). After that: "The run is no longer waiting for the trademark choice." Start the run again.
4. In the "Trademark list": use "Search brands and names"; switch a brand on or off with its switch; open it to add names and "confirming words" ("Confirming words give a common name its brand meaning: Queen + rock band."). An empty dot means the name is checked on its own; a filled dot means it is also an everyday word and needs another name or a confirming word to be flagged. "Add a brand" adds a brand of your own (a name needs 2 to 60 characters, at least 2 of them letters or digits). "More brands (optional)" holds extra brands that are off until you switch them on. "Reset to default" and "Delete section" are on each brand. The list saves by itself.
5. If a message says it could not reach ShopPilot or "That did not work. Please try again.", reload the page and try again.

If still stuck: contact ShopPilot support with the shop and the exact message.

Notes: A team member can see the trademark cards but cannot press their buttons.

Rare technical messages (team)

ID: team-rare

Seen as:

• "image too large to preview"
• "That folder is no longer available."
• "Shop settings are unavailable right now."
• "Workspace settings are unavailable right now."

Why: Internal checks on the Team pages and on a teammate's own copy of your settings. They mean the page sent something unexpected, a folder was removed meanwhile, or ShopPilot could not read the settings at this moment. Nothing was changed.

Fix:

1. Reload the page and try again once.
2. "That folder is no longer available.": the listing folder was deleted or moved; refresh the "Work" list.
3. "Shop settings are unavailable right now." / "Workspace settings are unavailable right now.": wait a minute and try again.

If still stuck: contact ShopPilot support with the exact message and the teammate's name.

Not errors: labels and notes (team)

ID: team-not-errors

Seen as:

• "Hit a daily limit"
• "Stopped a listing run"
• "Stopped an order run"
• "Access paused"
  LV: "Piekļuve apturēta"
  RU: "Доступ приостановлен"
• "Paused"
  LV: "Apturēts"
  RU: "На паузе"
• "Partly failed"