Plans and payments

Card checkout is unavailable or paused

ID: billing-checkout-unavailable

Seen as:

• "Checkout is paused right now."
• "We can’t take card payments at the moment. Nothing has been charged. Email us and we’ll help you finish your order."
• "Card checkout is temporarily unavailable."
• "The card checkout provider is temporarily unavailable."
• "Card checkout is unavailable right now" (heading on the payment page)

People say: "Card checkout is unavailable right now", "We can't take card payments at the moment", "Checkout is paused", "the payment page does not open Whop"

Why: ShopPilot could not open Whop's checkout: Whop did not answer or returned an error, or card checkout is switched off for a while. Nothing was charged.

Fix:

1. Wait a few minutes, reload the payment page and press "Continue to pay" again.
2. If the page keeps saying card payments are not available, press "Email support" on the page, or pay cash: "Pay in person" under "Prefer cash?".
3. Do not pay a second time until you know the first attempt failed: look for a receipt from Whop or ShopPilot in your email, and check "Invoices" on your account page.

If still stuck: contact ShopPilot support with the time, your email and the exact message.

Notes: Opening the payment page or pressing "Continue to pay" never charges you. Money is taken only on Whop's own page.

"Payment could not be started", "Check the payment details", "The server didn't answer"

ID: billing-checkout-try-again

Seen as:

• "Payment could not be started. Please try again."
• "Check the payment details and try again."
• "We could not confirm your price just now, so nothing was started and nothing was charged. Please try again."
• "The server didn’t answer. Nothing was charged. Please try again."
• "Checkout security could not be started. Refresh the page and try again."
• "Secure checkout could not be started. Refresh the page and try again."
• "This email doesn’t look right."
• "Enter your email so we can send your access key."
• "Please accept the terms to continue."

People say: "Payment could not be started. Please try again.", "Checkout security could not be started", "This email doesn't look right", "We could not confirm your price just now"

Why: The payment page could not start the checkout and nothing was charged. Common causes: the email you typed is not a valid address, the terms box is not ticked, the page was open for a long time, the connection dropped, the browser blocks the security cookie the page needs, or ShopPilot could not confirm your price at that moment. "Check the payment details and try again." means ShopPilot refused a detail of the request, for example a Discord username that is not valid on the cash form.

Fix:

1. Check the email address on the page. If you are signed in, the page uses your account email.
2. If it says "Please accept the terms to continue.", tick "I agree to the Terms of Service and Privacy Policy" first.
3. Reload the payment page (it starts a fresh attempt) and press "Continue to pay" once.
4. For "Checkout security could not be started" or "Secure checkout could not be started": allow cookies for shoppilot.dev, use an up-to-date browser, and reload.

If still stuck: contact ShopPilot support with the exact message.

Notes: "Nothing was charged" in these messages is true: the card is only used on Whop's page.

"This checkout can't continue as it is. Reload the page and try again."

ID: billing-checkout-conflict

Seen as:

• "This checkout can't continue as it is. Reload the page and try again."

People say: "This checkout can't continue as it is", "I pressed pay twice"

Why: The checkout you pressed was already used, is still being created, or has expired (a checkout stays open for about 30 minutes). It also appears when something blocks a new checkout, for example an active subscription already pays for the account, or a payment for the same account is already pending. The detailed reasons are only in ShopPilot's records; the page shows this one sentence.

Fix:

1. Reload the payment page. That starts a fresh checkout. Do not reuse an old Whop checkout tab.
2. If you already pay for a subscription, do not buy again: manage it on your account page ("Subscription & Payments": change shops, change the card, cancel).
3. If you paid and cannot see your plan, check your email for the key and the receipt, then contact ShopPilot support before paying again.

If still stuck: contact ShopPilot support with your account email and the time.

"Too many payment attempts" or "Too many checkout attempts"

ID: billing-checkout-rate

Seen as:

• "Too many payment attempts. Please wait and try again."
• "Too many checkout attempts. Please wait and try again."

People say: "Too many payment attempts. Please wait and try again.", "Too many checkout attempts"

Why: Several checkouts were opened in a short time, or very many people were paying at that moment. ShopPilot limits this so unfinished checkouts do not pile up. The same applies to cash requests.

Fix:

1. Finish the checkout that is already open on Whop, or wait about 15 minutes.
2. Then reload the payment page and press "Continue to pay" once.

If still stuck: contact ShopPilot support.

The price or plan does not load

ID: billing-price-not-loading

Seen as:

• "We could not load the price just now. Please refresh the page."
• "This plan is unavailable."
• "We could not load this plan" (heading on the payment page)

People say: "We could not load the price just now", "This plan is unavailable", "We could not load this plan"

Why: The price for the chosen number of shops could not be loaded at that moment, for example because the connection dropped. If the box says "Check the payment details and try again.", ShopPilot refused the plan or the shop count in the link. The payment page takes 1 to 100 shops; a link with another number is set to the nearest of those.

Fix:

1. Refresh the page.
2. Press "Change" next to the shop count and enter a whole number from 1 to 100, then "Done".
3. For more than 100 shops contact ShopPilot support.

A referral code cannot be used at checkout

ID: billing-referral-code

Seen as:

• "Enter a code first."
• "That referral code can’t be used."
• "The code can’t be checked right now."
• "Referral discounts are for new customers, and this email address or account has already paid for Shop Pilot. Remove the referral code to continue."
• "You can't use your own referral code. Remove it to continue."
• "A referral discount has already been used with this email address. Remove the referral code to continue."
• "Referral codes cannot be checked right now."
• "Referral codes cannot be checked right now. Remove the code or try again shortly."
• "{…} Check the code or remove it to continue."
• "Enter a referral code."

People say: "That referral code can't be used", "Referral discounts are for new customers", "You can't use your own referral code", "The code can't be checked right now"

Why: A referral code gives a new customer an offer on the first month. The page refuses it when: the box is empty ("Enter a code first."); the code is not active or its owner is not eligible; the code is your own; you or your email already paid for ShopPilot before; the offer was already used with this email; or the code could not be checked at that moment.

Fix:

1. Check the code (letters and digits only; spaces and dashes are removed).
2. If the page says the offer is for new customers or was already used, press "Remove" next to the code and continue without it. You cannot add a code after the first payment.
3. "Referral codes cannot be checked right now": remove the code, or try again in a few minutes.

Notes: A referral code cannot be added on top of a partner price. The offer applies to the first month only. Details: https://shoppilot.dev/terms#referral-program-terms.

"Subscription & Payments": set to end, nothing to pay

ID: billing-subscription-tab

Seen as:

• "This subscription is set to end at the close of the period you have already paid for."
• "This account does not need to pay."
• "Current subscription"
  LV: "Pašreizējais abonements"
  RU: "Текущая подписка"
• "Next renewal"
  LV: "Nākamā atjaunošana"
  RU: "Следующее продление"

People say: "This subscription is set to end", "This account does not need to pay", "where is my next renewal", "Resume subscription"

Why: "This subscription is set to end at the close of the period you have already paid for" means the subscription was cancelled; you keep full access until the date shown as "Access ends on", and the "Cancel subscription" button has become "Resume subscription". "This account does not need to pay" is shown for accounts whose access ShopPilot arranged without a card payment.

Fix:

1. To keep the plan, press "Resume subscription" before the end date (it opens Whop).
2. To change the card, press "Manage payment method".
3. If the buttons are greyed out, Whop could not be reached: reload in a minute.

If still stuck: contact ShopPilot support with your account email.

Notes: The plan rows on this tab ("Subscription status", "Renews every", "Amount per renewal", "Shops covered", "Renewals so far", "Next renewal") come from Whop. If the next renewal date is missing, Whop did not answer at that moment.

"Change your shops": the card says your plan cannot be changed

ID: billing-change-refused

Seen as:

• "Your plan cannot be changed here right now."
• "Link your activation key first."
• "Your access key is not active. Contact support."
• "Your plan is not a card subscription, so it is changed by the ShopPilot team. Email support@shoppilot.dev."
• "Your subscription record is incomplete. Contact support."
• "Your partner subscription is changed through support for now. Email support@shoppilot.dev."
• "Your plan is changed by the ShopPilot team. Email support@shoppilot.dev."
• "We could not reach the payment provider just now. Try again in a minute."
• "Your subscription is not active right now. Update your card on Whop first, or contact support."
• "Your subscription is not active right now (for example a payment did not go through). Update your card on Whop first, or contact support."
• "Your subscription is set to end. Resume it first, then change your shops."
• "You can change your shops after your first full payment{…}"
• "We could not read your billing period from the payment provider. Contact support."
• "Sign in again to change your plan."
• "That change was not found."

People say: "Your plan cannot be changed here right now", "Link your activation key first", "Your subscription is set to end. Resume it first", "Your subscription is not active right now", "email support to change my plan"

Why: The card "Change your shops" works only for a card subscription on Whop that is active. It explains why it cannot work:

• "Link your activation key first": no key is linked to the account. Add it under "Activation Key". "Your access key is not active. Contact support.": the key itself has ended or was switched off.
• The plan is paid in cash or arranged by ShopPilot ("changed by the ShopPilot team"): email support.
• The subscription is set to end: press "Resume subscription" first.
• The subscription is not active (for example a payment did not go through): update your card on Whop first ("Manage payment method").
• You are still on the first month of an offer that is changed through support, or before your first full payment.
• Whop did not answer, or its billing period could not be read: try again in a minute.

Fix:

1. Follow the sentence on the card (link the key, resume, or update the card).
2. If it says "Email support@shoppilot.dev", write to ShopPilot support with your account email and how many shops you want.
3. If the page says "Sign in again to change your plan.", log in again.
4. Try again in a minute for "We could not reach the payment provider just now."

If still stuck: contact ShopPilot support.

Notes: If you do not see the card, reload the page. Support can also change the number of shops for you.

"Change your shops": the number or the timing is refused

ID: billing-change-quote

Seen as:

• "Choose how many shops you want."
• "Choose when the change starts."
• "Choose between {…} and {…} shops. For more, email support@shoppilot.dev."
• "Your next payment is due within a few hours. Change your shops after it."
• "That is the number of shops you have now."
• "Your next payment already covers that many shops."
• "Removing shops starts from your next payment: you keep your shops until then. Choose "From my next payment"."
• "Removing this many shops now leaves more credit than your next payments can use. Choose "from my next payment" instead, or email support@shoppilot.dev."
• "No shops need to be removed for this change."
• "Pick shops from your own connected shops."
• "Pick exactly {…} {…} to remove."
• "You changed your plan several times this month. Email support@shoppilot.dev to change it again."
• "You already removed shops this month. To remove more, email support@shoppilot.dev, or pick a number that keeps your connected shops."
• "You already started a change. Finish it on Whop, or wait two hours and start again."
• "You already started a change. Finish it on Whop first."
• "Card payments are not available right now."
• "We could not start the payment page just now. Nothing was charged. Try again."
• "We could not start the payment page just now. Nothing was charged."
• "This shop is no longer on your plan."

People say: "That is the number of shops you have now", "Removing shops starts from your next payment", "Pick exactly 2 shops to remove", "You already started a change", "You already removed shops this month", "Your next payment is due within a few hours"

Why: The card checks the change before it sends you to Whop. Nothing is charged when it refuses.

• "That is the number of shops you have now" or "Your next payment already covers that many shops": choose a different number.
• "Removing shops starts from your next payment": removing is only "From my next payment" (you keep the shops until then); "Now" is for adding shops.
• "Pick exactly N shops to remove": when you reduce below the number of connected shops, tick the shops that stop working.
• "Your next payment is due within a few hours": change your shops after that payment.
• "You already started a change. Finish it on Whop, or wait two hours and start again": open the Whop link from the card ("Open Whop") or wait.
• "You changed your plan several times this month" and "You already removed shops this month": ShopPilot limits repeated changes; email support to make another one.
• "Card payments are not available right now" or "We could not start the payment page just now. Nothing was charged.": try again in a few minutes.
• "This shop is no longer on your plan" is the note on a Listing Scheduler plan that was paused because its shop was let go.

Fix:

1. Choose a different number, or switch the timing to "From my next payment" for removals.
2. Tick the shops to remove when the card asks.
3. Finish or wait out an open change before starting another.
4. For anything the card refuses, email ShopPilot support with your account email and the number of shops you want.

Notes: Removing a shop from the plan does not delete the Etsy shop. To bring a removed shop back, add shops again and connect it in "Connect Etsy".

Back from Whop: the change was not finished

ID: billing-change-return

Seen as:

• "That change could not be completed. Nothing changed. You can try again, or email support@shoppilot.dev."
• "That change was finished too late to apply (your plan moved on meanwhile). Nothing changed, and any payment for it will be refunded."
• "That change expired before it was confirmed. Nothing changed. You can start it again."
• "Whop is still confirming your change. Refresh this page in a minute."

People say: "That change expired", "That change was finished too late to apply", "Whop is still confirming your change"

Why: After you confirm on Whop, ShopPilot waits for Whop to confirm the new subscription. "Whop is still confirming your change" means it has not arrived yet. "Expired" means the Whop page stayed open too long (about two hours) before you confirmed. "Finished too late" means your plan moved on (for example it renewed) before the payment arrived: nothing changed, and any payment for it is given back. "Could not be completed" means nothing changed.

Fix:

1. For "still confirming": refresh the account page in a minute. The card shows the result.
2. For "expired" or "could not be completed": start the change again from "Change your shops".
3. For "finished too late": start again if you still want it. Contact ShopPilot support if you were charged and the money does not come back.

If still stuck: contact ShopPilot support with your account email and the time you paid.

Invoices: cannot open, load or save details

ID: billing-invoices

Seen as:

• "Invoice not found · ShopPilot"
• "Unable to load invoices."
• "Could not save. Try again."
• "Unable to save preference."
• "{…} is too long ({…} characters at most)."
• "Address can have {…} lines at most."
• "VAT number can only have letters, numbers, spaces, dots and dashes."

People say: "Invoice not found", "Unable to load invoices", "Could not save", "VAT number can only have letters, numbers, spaces, dots and dashes"

Why: An invoice page opens only for the account that paid it ("This invoice does not exist, or it belongs to another account"). The list can fail to load when the connection drops. The details form refuses a field that is too long, an address with too many lines, or a VAT number with other characters than letters, numbers, spaces, dots and dashes.

Fix:

1. Log in to the account that made the payment and open the "Invoices" tab, then press "View".
2. On the invoice page press "Print or save as PDF".
3. In "Details for your invoices" shorten the field the message names and press "Save". You should see "Saved."
4. Reload the tab if the list does not load.

If still stuck: contact ShopPilot support with the payment date and your account email.

Notes: Add your VAT number in these details: Whop does not share it with ShopPilot. Invoices already issued show what Whop recorded when you paid.

Cash payment problems

ID: billing-cash

Seen as:

• "No automatic charges. Nothing activates until support confirms the cash."
• "Nothing activates until support confirms the cash."

People say: "Nothing activates until support confirms the cash", "Check the payment details and try again", "pay in person"

Why: A cash request does not charge anything and does not switch the plan on. Support arranges a meeting; the plan starts when they confirm the cash. The optional Discord box accepts a Discord username only; anything else there gives "Check the payment details and try again."

Fix:

1. Fill in the email (and your Discord username if you want support to reach you there) and press "Request a cash meeting".
2. Wait for support to contact you. To pay by card instead press "Pay by card instead".
3. If you cannot reach support, use the contact details at the top of this page.

Notes: Sending several cash requests in a short time shows "Too many payment attempts".

Rare technical messages (plans and payments)

ID: billing-rare

Seen as:

• "The cash request returned an unexpected page."
• "The checkout provider returned an unexpected address."

Why: The payment page checks where ShopPilot sends you next: only to Whop's own checkout, or to ShopPilot's Support page after a cash request. These messages appear when the answer pointed somewhere else, for example because a browser extension or a network filter changed it. Nothing was charged.

Fix:

1. Reload the payment page and try again once.
2. If it repeats, turn off browser extensions that change pages, or try another browser.

If still stuck: contact ShopPilot support with the exact message.

Not errors: labels and notes (plans and payments)

ID: billing-not-errors

Seen as:

• "Prices are in EUR without VAT. Whop adds VAT at checkout where it applies."
• "Change"
  LV: "Mainīt"
  RU: "Изменить"
• "Regular price"
• "Volume pricing"
• "Your order"
• "Connected shops"
  LV: "Pievienotie veikali"
  RU: "Подключенные магазины"
• "Country"
  LV: "Valsts"
  RU: "Страна"
• "ShopPilot {…} shop{…}"