App-wide messages and common problems

"That page does not exist", "That action is not available here" or "Something went wrong on our side"

ID: general-error-pages

Seen as:

• "The link may be out of date. Everything is reachable from the dashboard."
• "Please go back to the dashboard and try again."
• "That action is not available here"
• "Something went wrong on our side"
• "Nothing was changed. Please try again in a moment."
• "Something went wrong on our side. Please try again."

People say: "page does not exist", "the link may be out of date", "something went wrong on our side", "that action is not available here", "a page with a Return to Shop Pilot link", "404", "error page", "it says something went wrong"

Why: These are ShopPilot's own error pages and short error lines.

• "That page does not exist" with "The link may be out of date. Everything is reachable from the dashboard." means the web address is not a ShopPilot page: an old bookmark, a mistyped address, or a link from an old message.
• "That action is not available here" with "Please go back to the dashboard and try again." means the address cannot be opened that way. It happens when an address that belongs behind a button inside the app is typed or bookmarked, or when an old page that was open for a long time asks for something the app no longer accepts.
• "Something went wrong on our side" with "Nothing was changed. Please try again in a moment." (or the shorter "Something went wrong on our side. Please try again.") means ShopPilot hit an unexpected problem while handling that one request. The request did not change anything.

Fix:

1. Press the "Return to Shop Pilot" link on the page (or open https://shoppilot.dev/app) and use the left menu instead of the old address.
2. For "That action is not available here": go back to the app, reload it and press the button again from the page.
3. For "Something went wrong on our side": wait a minute and do the same step once more.

If still stuck: contact ShopPilot support and send the exact text, the page or button you used, the shop and the time.

Notes: If the failed step was one that creates something (a listing, an order, a draft), look in "Registry", "Logs" or "Auto Orders" first to see whether the earlier try already did it, before pressing the button again.

The app says it could not reach ShopPilot, or "Network error", "Request failed", "Server error", "Could not load ..."

ID: general-connection-failed

Seen as:

• "Network error."
  LV: "Tīkla kļūda."
  RU: "Ошибка сети."
• "Could not load {1}"
  LV: "Neizdevās ielādēt: {1}"
  RU: "Не удалось загрузить: {1}"
• "Request failed ({1})"
  LV: "Pieprasījums neizdevās ({1})"
  RU: "Запрос не выполнен ({1})"
• "Request failed ({1})."
  LV: "Pieprasījums neizdevās ({1})."
  RU: "Запрос не выполнен ({1})."
• "Request failed:"
  LV: "Pieprasījums neizdevās:"
  RU: "Ошибка запроса:"
• "Server error ({1})"
  LV: "Servera kļūda ({1})"
  RU: "Ошибка сервера ({1})"
• "Could not switch shop. Please try again."
  LV: "Neizdevās pārslēgt veikalu. Lūdzu, mēģiniet vēlreiz."
  RU: "Не удалось переключить магазин. Попробуйте снова."
• "Could not reach the server. Some features may not work."
  LV: "Nevarēja sazināties ar serveri. Dažas funkcijas var nedarboties."
  RU: "Не удалось связаться с сервером. Некоторые функции могут не работать."
• "Could not start the preview. Try again."
  LV: "Neizdevās sākt priekšskatījumu. Mēģiniet vēlreiz."
  RU: "Не удалось запустить предпросмотр. Попробуйте ещё раз."
• "Could not start the run. Try again."
  LV: "Neizdevās sākt palaišanu. Mēģiniet vēlreiz."
  RU: "Не удалось начать запуск. Попробуйте ещё раз."
• "Preview generation failed. Check the Logs tab for details."
  LV: "Priekšskatījumu neizdevās izveidot. Sīkāk skatiet cilnē Žurnāli."
  RU: "Не удалось создать предпросмотр. Подробности — во вкладке «Логи»."

People say: "network error", "request failed", "server error 502", "could not load", "could not reach the server", "nothing loads", "the preview never finishes", "could not switch shop", "the site is not loading", "it keeps loading", "nothing happens when I press the button", "it stopped working", "Failed to fetch"

Why: The browser did not get a usable answer from ShopPilot. Common causes, most likely first: the internet connection dropped or the computer just woke up; a VPN, firewall, antivirus or ad-blocking extension blocks shoppilot.dev; the page has been open since before an update; ShopPilot answered with a short problem (the number in brackets: 5xx = a short problem on ShopPilot's side or on the way to it; 4xx = the request was refused, for example you were signed out). When the first page load fails the app says "Could not reach the server. Some features may not work." and some panels stay locked until the account details load. "Could not load {thing}" names what failed to load, for example "Could not load orders" or "Could not load delivery settings" (Auto Orders), "Could not load master listings", "Could not load account details" or "Could not load niche profiles. Using Phone Cases for now."; "Could not switch shop. Please try again." appears when changing the active shop could not reach ShopPilot (it already tried a few times). When a line continues after a colon, for example "Could not load orders: ...", the text after the colon is the real cause; look that text up in this page (for example the Etsy connection messages).

Fix:

1. Check that the internet works and that https://shoppilot.dev opens in a new tab.
2. Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac). If the login page appears, sign in again.
3. Try a normal window of Google Chrome. Switch off a VPN or an ad-blocking or security extension for shoppilot.dev.
4. Wait a minute and try the same step again; short problems usually clear by themselves.
5. For "Could not start the preview": nothing started; press "Preview Copy" again. For "Could not start the run": nothing is known to have started, and the copy you reviewed stays open so you can press the button again. Open "Logs" first to check that no run is already going.
6. "Preview generation failed. Check the Logs tab for details.": open "Logs" ("Listing Progress") and read the red line there, then use "How to solve".
7. The words "Failed to fetch" inside an Auto Orders line ("... The ShopPilot Bridge could not send ... from ...: Failed to fetch. Or use Upload design file on this order.") mean the browser could not reach the Bridge on your computer: open the Bridge, use Google Chrome (Safari cannot reach it), then send again, or press "Upload design file" on the order.

If still stuck: contact ShopPilot support with the exact message, the number in brackets if there is one, what you pressed, the browser and the time.

Notes: Pressing again is safe for loading, previewing and saving settings. For actions that create listings or orders, check "Registry" or "Auto Orders" first: ShopPilot refuses to make the same listing from the same folder twice by accident, but look before you repeat.

"You're using Safari": Curate and the other Bridge tools need Google Chrome

ID: general-safari

Seen as:

• "You're using Safari. Safari can't reach the ShopPilot Bridge, so Curate, your PC folders and the other Bridge tools won't work here. Open ShopPilot in Google Chrome to use them."
  LV: "Jūs izmantojat Safari. Safari nevar sasniegt ShopPilot Bridge, tāpēc Curate, jūsu datora mapes un citi Bridge rīki šeit nedarbosies. Lai tos izmantotu, atveriet ShopPilot pārlūkā Google Chrome."
  RU: "Вы используете Safari. Safari не может связаться с ShopPilot Bridge, поэтому Curate, папки на вашем компьютере и другие инструменты Bridge здесь не будут работать. Чтобы пользоваться ими, откройте ShopPilot в Google Chrome."

People say: "you're using Safari", "Safari can't reach the ShopPilot Bridge", "Curate does not work in Safari", "use Google Chrome for the Bridge", "the Bridge does not work on my Mac"

Why: Safari cannot talk to the ShopPilot Bridge on your computer, so a Mac that opens the app in Safari gets this tip once, under the title "Use Google Chrome for the Bridge". Curate, folders on your PC and the other Bridge tools need Google Chrome.

Fix:

1. Install Google Chrome on the Mac if it is not there yet.
2. Open https://shoppilot.dev/app in Chrome and sign in there.
3. Open the Bridge and check that it says "Connected", then use Curate and your PC folders from Chrome.

If still stuck: see the section "ShopPilot Bridge (desktop app)" on this page, or contact ShopPilot support.

Notes: The tip shows once in that browser; it only informs and blocks nothing.

Signed out, session expired, or the sign-in form expired

ID: general-session

Seen as:

• "Your account session has expired. Log out, then sign in again."
• "Login required."
• "This login form expired. Please try again."
• "Sign out failed. Refresh the page and try again."
  LV: "Neizdevās izrakstīties. Atsvaidziniet lapu un mēģiniet vēlreiz."
  RU: "Не удалось выйти. Обновите страницу и попробуйте снова."
• "Logout failed ({1})"
  LV: "Neizdevās iziet ({1})"
  RU: "Не удалось выйти ({1})"
• "Activation key required"
• "This account already has a linked key, but that key is not currently active. Contact support if you need help."
• "Unable to load account."
• "You must agree to the current Terms of Service and acknowledge the Privacy Policy before signing in."
• "That key has expired."
• "This key has reached its authorized-device limit or is locked to another network. Ask the administrator to review its device access."

People say: "it logged me out", "session expired", "login required", "this login form expired", "unable to load account", "sign out failed", "that key has expired", "authorized-device limit", "you must agree to the Terms of Service", "it logs me out all the time", "I cannot log in", "it asks me to log in again"

Why: The lines about a key ("That key has expired.", "This key has reached its authorized-device limit or is locked to another network. Ask the administrator to review its device access.", "You must agree to the current Terms of Service and acknowledge the Privacy Policy before signing in.") come from the access-key sign-in page (the page where a ShopPilot key is typed instead of an email and password). An expired key needs a renewed plan; a key that is limited to certain computers or networks needs ShopPilot support to review its access; the sign-in button stays off until you tick "I agree to the Terms of Service and acknowledge the Privacy Policy". Other causes: your sign-in ended (you signed out in another tab, the session timed out, the password was changed, or you chose to log out all sessions on the account page), or the sign-in page was left open too long before you pressed the button. "Login required." is what the app answers to a request that arrives without a valid sign-in. "Unable to load account." means the account page could not read your account (usually the same reason or a short connection problem). "Activation key required" and "This account already has a linked key, but that key is not currently active" mean the account has no active ShopPilot plan or key yet.

Fix:

1. Open https://shoppilot.dev/login and sign in again with your email and password. Team members choose "Log in with your team key" and use the team key.
2. If the sign-in page says "This login form expired. Please try again.", reload the login page and type the details again.
3. "Sign out failed. Refresh the page and try again." / "Logout failed (...)": reload the page and press "Sign out" again.
4. "Activation key required" or a key that "is not currently active": open the account page and add your ShopPilot key, or start the free trial (see https://shoppilot.dev/free-trial). If you paid and the key is still not active, contact ShopPilot support with the account email.
5. "That key has expired." or the device-limit line: contact ShopPilot support with the account email and say which message you saw. If the page says "Too many attempts. Try again in a minute." wait a minute first.
6. "You must agree to the current Terms ...": tick the agreement box under the key field, then press the button.

If still stuck: contact ShopPilot support with the account email (never the password) and the exact message.

An upload is too big, or "Too many requests"

ID: general-uploads

Seen as:

• "This upload is too big for the server to accept."
• "Make it smaller (for example, save it as a JPG), or contact ShopPilot support to raise your limit."
  LV: "Samaziniet to (piemēram, saglabājiet kā JPG) vai sazinieties ar ShopPilot atbalstu, lai palielinātu limitu."
  RU: "Уменьшите его (например, сохраните как JPG) или обратитесь в поддержку ShopPilot, чтобы увеличить лимит."
• "MB). Send fewer or smaller files, or contact ShopPilot support to raise your upload limit."
  LV: "MB). Sūtiet mazāk vai mazākus failus vai sazinieties ar ShopPilot atbalstu, lai palielinātu augšupielādes limitu."
  RU: "МБ). Отправьте меньше файлов или файлы поменьше либо обратитесь в поддержку ShopPilot, чтобы увеличить лимит загрузки."
• "or contact ShopPilot support to raise your upload limit."
  LV: "vai sazinieties ar ShopPilot atbalstu, lai palielinātu augšupielādes limitu."
  RU: "или обратитесь в поддержку ShopPilot, чтобы увеличить лимит загрузки."
• "seconds and try again. If this keeps happening, contact ShopPilot support."
  LV: "sekundes un mēģiniet vēlreiz. Ja tas atkārtojas, sazinieties ar ShopPilot atbalstu."
  RU: "секунд и попробуйте снова. Если это повторяется, обратитесь в поддержку ShopPilot."
• "Too many requests from your internet connection at once. Please wait a few"
  LV: "Pārāk daudz pieprasījumu no jūsu interneta savienojuma vienlaikus. Lūdzu, pagaidiet dažas"
  RU: "Слишком много запросов с вашего интернет-подключения одновременно. Подождите несколько"
• "The connection dropped while sending this file. Please try again."
  LV: "Savienojums pārtrūka, sūtot šo failu. Lūdzu, mēģiniet vēlreiz."
  RU: "Соединение прервалось при отправке файла. Попробуйте ещё раз."
• "This file could not be sent. Please try again."
  LV: "Šo failu nevarēja nosūtīt. Lūdzu, mēģiniet vēlreiz."
  RU: "Не удалось отправить файл. Попробуйте ещё раз."
• "This file is {1} MB, but files can be at most {2} MB."
  LV: "Šis fails ir {1} MB, bet faili drīkst būt ne lielāki par {2} MB."
  RU: "Размер файла — {1} МБ, а максимум — {2} МБ."
• "Sending a big file ({1} MB): {2}%"
  LV: "Sūta lielu failu ({1} MB): {2}%"
  RU: "Отправка большого файла ({1} МБ): {2}%"
• "{1} could not be added."
  LV: "Neizdevās pievienot: {1}."
  RU: "Не удалось добавить: {1}."

People say: "file too large", "upload too big", "too many files", "upload failed", "the connection dropped while sending this file", "my image won't upload", "the file is too big", "upload stuck"

Why: Each upload has a size limit (and a limit on how many files go in one upload). The message names the size of what you sent and the limit, for example "This file is X MB, but files can be at most Y MB. Make it smaller (for example, save it as a JPG), or contact ShopPilot support to raise your limit.", or "These N files add up to X MB, but one upload can be at most Y MB. Send fewer files at a time, or contact ShopPilot support to raise your upload limit.", or "You picked N files, but one upload can hold at most M." (X, Y, N and M are the numbers shown on your own screen). Large files are sent in pieces ("Sending a big file"); if the connection drops during that, the upload stops. "Too many requests from your internet connection at once" means many requests came from your network in a short time (for example several people on one network or a script).

Fix:

1. Make the file smaller: save pictures as JPG instead of PNG, or reduce the picture's pixel size, and upload again.
2. Send fewer files in one go: upload in smaller batches.
3. "The connection dropped while sending this file. Please try again." / "This file could not be sent. Please try again.": check the internet and send the file again from the start.
4. "Too many requests ...": wait a few seconds and try again.
5. If you really need larger files, contact ShopPilot support and say what you upload and its size; support can raise your limit.

If still stuck: contact ShopPilot support with the exact message and the file's name and size.

Notes: Nothing was created by a refused upload. Trying again is safe.

"This shop is not connected to Etsy yet" and other messages about the saved Etsy connection

ID: general-etsy-not-connected

Seen as:

• "This shop is not connected to Etsy yet. Open Connect Etsy, generate the link for this shop profile, and approve it in Etsy."
• "ShopPilot could not read this shop's saved Etsy connection. Open Connect Etsy and connect the shop again to replace it."
• "ShopPilot could not check this shop profile's Etsy credentials with Etsy just now. Wait a moment and try again. If it keeps happening, re-check the Keystring and Shared Secret under Profiles."
• "ShopPilot cannot open secure storage for Etsy connections on this account right now. Nothing was changed. Please contact support."

People say: "not connected to Etsy yet", "ShopPilot could not read this shop's saved Etsy connection", "could not check this shop profile's Etsy credentials", "secure storage for Etsy connections", "it asks me to open Connect Etsy again", "it says connect Etsy", "Etsy not connected", "my shop is not connected"

Why: Every Etsy action needs a saved Etsy connection for the active shop. These lines say what is wrong with it:

• "This shop is not connected to Etsy yet. Open Connect Etsy, generate the link for this shop profile, and approve it in Etsy." The active shop has never been connected, or its connection was deleted ("Delete Saved Token", or the app was removed in Etsy's settings). Also shown when the wrong shop is active.
• "ShopPilot could not read this shop's saved Etsy connection. Open Connect Etsy and connect the shop again to replace it." The saved connection is damaged or unreadable. Connecting again replaces it.
• "ShopPilot could not check this shop profile's Etsy credentials with Etsy just now. Wait a moment and try again." Etsy did not answer the check. The text also mentions a Keystring and Shared Secret under Profiles; sellers do not enter these anywhere in the app, so skip that part.
• "ShopPilot cannot open secure storage for Etsy connections on this account right now. Nothing was changed. Please contact support." Only ShopPilot can fix this one.

Fix:

1. Make sure the right shop is active: its name is at the top of the left menu. To change it press "Manage", then "Activate" next to the shop (team members press "Switch").
2. Open "Connect Etsy" and press the connect button ("Generate OAuth Link", or "Generate New OAuth Link" when the shop was connected before).
3. Open the link that appears under "Authorization URL" in a browser that is signed in to that same Etsy shop (a Proxy shop: the browser that uses this shop's proxy) and approve on Etsy within about 10 minutes.
4. Check that "Current Token" on "Connect Etsy" shows the shop as connected, then repeat what you were doing.
5. For the credentials check: wait a minute and try again once. If it keeps coming back, reconnect the shop as above, then contact support.
6. For the secure-storage line: contact ShopPilot support and send the exact text and the shop name.

If still stuck: contact ShopPilot support with the shop name, the exact message and the time. See also the section "Connecting Etsy shops (Connect Etsy)" on this page.

Notes: Connecting again is safe: it does not change or delete any listing. Scheduled posting and Auto Orders for that shop stay paused until the shop is connected.

Etsy refused or could not complete a request (HTTP codes, rules Etsy applies)

ID: general-etsy-refused

Seen as:

• "Etsy could not complete this request"
• "Etsy could not complete {…}"
• "{…} because it rejected this shop's authorisation (HTTP {…}). Open Connect Etsy and connect the shop again."
• "{…} because Etsy no longer has that item (HTTP 404)."
• "{…} because Etsy is rate-limiting this shop (HTTP 429). Wait a few minutes and try again."
• "{…} because Etsy is having trouble right now (HTTP {…}). This is on Etsy's side -- try again shortly."
• "Etsy does not let apps change the variations of a listing that uses domestic & global pricing, so it refused this one (HTTP 400). Change its variations on Etsy.com, or remove its domestic price there, apply again here, and add the price back."
• "Etsy 403: delete permission is missing or denied. Reconnect OAuth for this shop profile so it grants listings_d."
• "Etsy request failed"
• "Etsy image request failed"

People say: "Etsy could not complete this request", "HTTP 403", "HTTP 404", "HTTP 429", "Etsy is rate-limiting this shop", "Etsy is having trouble", "Etsy request failed", "delete permission is missing", "domestic & global pricing", "Etsy error 403", "Etsy says no", "Etsy is not letting me"

Why: ShopPilot passes on Etsy's answer in plain words, with the Etsy answer code in brackets:

• (HTTP 401 or 403) "... because it rejected this shop's authorisation ... Open Connect Etsy and connect the shop again." Etsy no longer accepts the saved connection, or it lacks the permission for this action. "Etsy 403: delete permission is missing or denied. Reconnect OAuth for this shop profile so it grants listings_d." means the shop was connected before ShopPilot asked for the permission to delete listings, or the permission was removed on Etsy.
• (HTTP 404) "... because Etsy no longer has that item": the listing or order was deleted or removed on Etsy, or the list on your screen is old.
• (HTTP 429) "... because Etsy is rate-limiting this shop": Etsy limits how many requests an app can make in a short time. Wait a few minutes.
• (HTTP 5xx) "... because Etsy is having trouble right now": a problem on Etsy's side. Try again shortly.
• "Etsy does not let apps change the variations of a listing that uses domestic & global pricing, so it refused this one (HTTP 400)." Etsy only allows such a listing's variations to be changed on Etsy.com itself.
• "Etsy request failed (...)" and "Etsy image request failed (...)" mean the call to Etsy did not complete (a timeout or lost connection; the word in brackets is the kind of failure). Nothing was changed.

Fix:

1. 401/403: reconnect the shop in "Connect Etsy" (see the entry above) while signed in to the right Etsy shop, approve all permissions, then repeat the action. For the delete permission, reconnect so Etsy shows the permission list again.
2. 404: refresh the list ("Sync from Etsy" in "Bulk Edit", "Check for new orders" in "Auto Orders", or reload) and pick a listing or order that still exists.
3. 429 or Etsy trouble: wait a few minutes and retry one item first.
4. Domestic & global pricing: on Etsy.com remove the domestic price from that listing (or change its variations there), apply the change in ShopPilot, then add the domestic price back.
5. "Etsy request failed": try again in a minute. If the shop is a Proxy shop, test its proxy ("Test Active Profile Proxy" on "Proxies").

If still stuck: contact ShopPilot support with the exact message, the shop and the time.

Notes: A refused edit changed nothing on Etsy for that listing. Retrying is safe for reading and editing; for creating a listing or order, check "Registry" or "Auto Orders" first.

A Proxy shop: "Proxy required", the route to Etsy was refused, or research cannot start

ID: general-route-refused

Seen as:

• "Proxy required"
  LV: "Nepieciešams starpniekserveris"
  RU: "Требуется прокси"
• "This shop is set to Proxy, but its proxy is missing or not working, so ShopPilot does not contact Etsy for it. Add or fix the proxy on the Proxies page, pick it under Bound proxy in Settings, then use Test Active Profile Proxy. If you don't use a proxy, switch the shop to Direct."
  LV: "Šim veikalam ir iestatīts Starpniekserveris, bet tā starpniekservera nav vai tas nedarbojas, tāpēc ShopPilot šī veikala vārdā ar Etsy nesazinās. Pievienojiet vai salabojiet starpniekserveri sadaļā Starpniekserveris, izvēlieties to laukā Piesaistītais starpniekserveris sadaļā Iestatījumi, tad nospiediet Pārbaudīt aktīvā profila starpniekserveri. Ja neizmantojat starpniekserveri, pārslēdziet veikalu uz Tiešais."
  RU: "Этот магазин стоит в режиме «Прокси», но его прокси нет или он не работает, поэтому ShopPilot не обращается к Etsy для этого магазина. Добавьте или исправьте прокси на странице «Прокси», выберите его в поле «Привязанный прокси» в «Настройках», затем нажмите «Проверить прокси активного профиля». Если вы не пользуетесь прокси, переключите магазин на «Напрямую»."
• "Etsy network route refused"
• "Etsy image network route refused"
• "Research transport refused"
• "Daily research transport refused"
• "The research proxy conflicts with a shop proxy. Replace one of them before researching."
• "“{1}” is on Direct now. Try again."
  LV: "Veikals “{1}” tagad izmanto Tiešais. Mēģiniet vēlreiz."
  RU: "Магазин «{1}» теперь в режиме «Напрямую». Попробуйте ещё раз."

People say: "Proxy required but proxy failed", "network route refused", "this shop is set to Proxy", "research transport refused", "the research proxy conflicts with a shop proxy", "Use Direct", "proxy error", "proxy not working", "my shop is on proxy and nothing runs"

Why: A shop set to "Proxy" reaches Etsy only through its own proxy, and ShopPilot never falls back to Direct. "Proxy required" starts the line "Proxy required but proxy failed: ...", which says why the proxy failed. "This shop is set to Proxy, but its proxy is missing or not working, so ShopPilot does not contact Etsy for it" means the shop has no usable proxy. "Etsy network route refused (...)" and "Etsy image network route refused (...)" mean ShopPilot could not open the shop's route to Etsy (the word in brackets is the kind of failure). "Research transport refused (...)" means Market Research could not open its own route. "The research proxy conflicts with a shop proxy. Replace one of them before researching." means the Market Research proxy is the same as a shop's proxy; they must be different.

Fix:

1. Open "Proxies" and press "Test Active Profile Proxy" with the shop active. Fix or replace the proxy if it fails (see the section "Proxies" on this page for each proxy error).
2. Open "Settings" and check the shop: pick the proxy under "Bound proxy", or set the shop to Direct if you do not use a proxy. The error card may offer a "Use Direct" button: it asks first and then switches only that shop to Direct (afterwards the app says "“{shop}” is on Direct now. Try again.").
3. Market Research (paid plans): give the "Market Research Proxy" (lower on "Proxies") an address that no shop uses.
4. After the proxy works, repeat the action. A stopped plan in "Listing Scheduler" waits for you: press "Resume" on it. Auto Orders checks retry by themselves.

If still stuck: contact ShopPilot support with the exact message and the shop name (never send the proxy password).

Notes: While the route is refused nothing is sent to Etsy for that shop, so nothing is half done and trying again is safe.

Storage is full or almost full ("Until space is freed you cannot ...")

ID: general-storage-full

Seen as:

• "ShopPilot could not save this change. Check your storage usage under Account & Privacy, then try again."
• "Until space is freed you cannot:"
  LV: "Kamēr vieta nav atbrīvota, jūs nevarat:"
  RU: "Пока место не освобождено, вы не можете:"
• "While storage is full you cannot:"
  LV: "Kamēr krātuve ir pilna, jūs nevarat:"
  RU: "Пока хранилище заполнено, вы не можете:"

People say: "storage full", "could not save this change", "I cannot start curate", "cannot save new folders", "no space left", "storage is full", "I cannot save any more folders"

Why: The files you keep on ShopPilot (curated images, mockup and listing folders, uploads) fill the storage of your plan. ShopPilot shows "Storage N% full" and then "Running low on storage" or "Storage almost full". When it is full, you cannot start a curate run, upload Pinterest candidates or design files, or save new mockup and listing folders, and other saves can fail with "ShopPilot could not save this change. Check your storage usage under Account & Privacy, then try again." (the storage bar is at the bottom of "Settings", not on "Account & Privacy"). The line "Until space is freed you cannot:" (or "While storage is full you cannot:") introduces that list.

Fix:

1. Open "Settings": the storage bar at the bottom shows how much storage you use ("Expand details" shows more).
2. In "Curate (Pinterest)" select curated images you no longer need and press "Delete" (or "Clear all images").
3. Save finished listing folders to your PC and remove them from the server (in "Create Listings").
4. Turn off the "Save listing folders to server" switch in the top bar (shown as "Save to server" in Curate) so that future folders clean themselves up once the Bridge has saved them to your PC.
5. Try the action again.

If still stuck: contact ShopPilot support, say how much storage you need, and ask about a larger limit.

Notes: Deleting a copy on ShopPilot never deletes a listing on Etsy.

"A listing run is already in progress" and other "busy right now" messages, or a preview that cannot be read

ID: general-run-busy

Seen as:

• "A copy preview is already being written in this workspace. Try again when it finishes."
• "{…} copy previews are already being written in this workspace. Try again when one finishes."
• "Invalid preview ID"
• "That preview could not be read. Run the preview again."
• "A listing run is already in progress on {shop}. Start this one when it finishes."
• "{shop} already has a listing run in progress, started by {name} (N of M). Wait for it to finish, or work on another shop."
• "{folder} is already being listed by {name} on {shop}. Wait for that run to finish."
• "ShopPilot is already running {N} listing runs for everyone together, the most at once. Try again in a few minutes."

People say: "a listing run is already in progress", "copy preview is already being written", "already being listed by", "invalid preview ID", "preview could not be read", "it says wait", "a run is already going", "I cannot start a second run"

Why: Listing runs and copy previews are limited per account and for ShopPilot as a whole, and a folder cannot be listed in two shops at once. The message names the shop, the folder or who started it. "ShopPilot is already running N listing runs for everyone together" means ShopPilot as a whole is busy; it clears in a few minutes. "A copy preview is already being written in this workspace" means a "Preview Copy" is still running. "Invalid preview ID" means an old page asked for a preview that does not exist; "That preview could not be read. Run the preview again." means the saved preview was damaged.

Fix:

1. Open "Logs" ("Listing Progress") and look at the run that is going. Wait until it says it finished, or press "Stop" there if it is yours and you want to start over.
2. Start the new run or preview afterwards. For "already being listed ... on {shop}" wait for that run, or choose other folders.
3. For "Invalid preview ID" or "That preview could not be read": press "Preview Copy" again.
4. Scheduled posts (Listing Scheduler) that meet "busy" wait their turn by themselves; nothing is lost.

If still stuck: contact ShopPilot support with the exact message, the shop and the time.

Notes: These messages mean nothing was started. Starting again after the run ends is safe.

Listing Scheduler: a plan stopped, a time has passed, or a folder is not offered

ID: general-scheduler-form

Seen as:

• "The team member who made this plan can no longer work in this shop. Delete the plan, or make it again yourself."
• "{1} at {2} has already passed. Pick a later time."
  LV: "{1} plkst. {2} jau ir pagājis. Izvēlieties vēlāku laiku."
  RU: "{1} в {2} уже прошло. Выберите более позднее время."
• "{1} (not ready on the server, or already posted)"
  LV: "{1} (serverī nav gatava vai jau publicēta)"
  RU: "{1} (не готова на сервере или уже опубликована)"
• "another plan needs your attention."
  LV: "citam plānam nepieciešama jūsu uzmanība."
  RU: "другой план требует вашего внимания."
• "Delete "{1}"? Slots that already ran stay in the timeline."
  LV: "Dzēst "{1}"? Jau palaistās reizes paliks laika joslā."
  RU: "Удалить «{1}»? Уже выполненные запуски останутся в хронологии."

People say: "the team member who made this plan can no longer work in this shop", "has already passed. Pick a later time", "another plan needs your attention", "not ready on the server, or already posted"

Why: The Listing Scheduler checks a plan when you create it and before each post.

• "The team member who made this plan can no longer work in this shop. Delete the plan, or make it again yourself." The plan was made by a team member who was later removed from the shop, paused or moved, so the plan is parked.
• "{day} at {time} has already passed. Pick a later time." One of the planned times is in the past.
• "{shop}: another plan needs your attention." (or the plan's own message) shows above the new plan: a different plan of the same shop is stopped and shows what to fix.
• A folder that looks greyed with "(not ready on the server, or already posted)" is not offered: it is missing files, not on ShopPilot yet, or already has a listing.
• The question "Delete "{plan}"? Slots that already ran stay in the timeline." only asks you to confirm.

Fix:

1. Open "Listing Scheduler" and open the plan that shows the message.
2. A parked plan from a removed team member: delete it and make it again yourself.
3. Pick a later time or date and save the plan again.
4. A folder that is not ready: open "Create Listings", fix the folder (green = ready, orange = missing files, blue = already has a listing) and refresh.
5. A stopped plan: read its message, fix the cause, then press "Resume" on the plan.

If still stuck: contact ShopPilot support with the plan's name, the shop and the exact message.

Notes: Pausing or deleting a plan never changes a listing that is already on Etsy.

Auto Orders: "Check for new orders" cannot read a shop, or a sale email link needs a fix

ID: general-ao-check-orders

Seen as:

• "Automatic checks of this shop are paused until it is connected again on the Connect Etsy page. Check for new orders still tries it."
• "Connect an Etsy shop first, then pull from it."
• "One of the picked shops is not connected to this account any more. Pick again."
• "Orders loaded, but one or more Etsy previews were unavailable."
• "It may be shipped or canceled on Etsy already."
  LV: "Iespējams, Etsy tas jau ir nosūtīts vai atcelts."
  RU: "Возможно, на Etsy он уже отправлен или отменён."
• "It needs a new sign-in."
  LV: "Nepieciešams pierakstīties no jauna."
  RU: "Нужно войти заново."
• "{1}’s email needs a look."
  LV: "{1}: e-pastu vajag pārbaudīt."
  RU: "{1}: нужно проверить почту."
• "{1}: email needs a fix"
  LV: "{1}: e-pasts jālabo"
  RU: "{1}: почту нужно исправить"
• "{1}: sale emails stopped"
  LV: "{1}: pārdošanas e-pasti vairs nepienāk"
  RU: "{1}: письма о продажах перестали приходить"
• "{1} can't be read"
  LV: "{1}: nevar nolasīt"
  RU: "{1}: не удаётся прочитать"
• ", {1} could not be used (see Emails)"
  LV: ", nevarēja izmantot: {1} (skatiet E-pasti)"
  RU: ", не удалось использовать: {1} (см. «Письма»)"
• "{1} could not be used (see Emails)"
  LV: "Nevarēja izmantot: {1} (skatiet E-pasti)"
  RU: "Не удалось использовать: {1} (см. «Письма»)"
• ", {1} already in it"
  LV: ", jau sarakstā: {1}"
  RU: ", уже в нём: {1}"
• "{1} errors in Activity"
  LV: "Kļūdas sadaļā Activity: {1}"
  RU: "Ошибок в Activity: {1}"
• "{1} errors in Activity."
  LV: "Kļūdas sadaļā Aktivitāte: {1}."
  RU: "Ошибок в «Активности»: {1}."
• "Paused since {1}."
  LV: "Apturēts kopš {1}."
  RU: "Приостановлено с {1}."
• "Not among {…}'s open Etsy orders - it may be shipped or canceled already."
• "{…} could not be read: {…} Fix that, then pull again."
• "{…} is not connected to ShopPilot. Connect it to Etsy in shop settings, then pull again: its Etsy order gives this order its SKU."
• "Could not start the {1} sign-in"
  LV: "Neizdevās sākt {1} pierakstīšanos"
  RU: "Не удалось начать вход в {1}"

People say: "orders do not come in", "this shop can't be read", "sale emails stopped", "email needs a fix", "needs a new sign-in", "not among open Etsy orders", "automatic checks are paused", "N errors in Activity", "no new orders", "orders are not showing", "my orders do not come in"

Why: Auto Orders reads each shop's open Etsy orders (and Etsy's "You made a sale" email, when a mailbox is linked under "Sale emails") when you press "Check for new orders" and every 15 minutes by itself. These lines say what stopped it:

• "Automatic checks of this shop are paused until it is connected again on the Connect Etsy page. Check for new orders still tries it." The shop's Etsy login failed, so the automatic check pauses that shop. Pressing "Check for new orders" still tries it.
• "{shop} can't be read" (or "{shop}: proxy problem") in Activity: the last check could not read that shop's orders; the reason is shown (Etsy refusing the saved connection, a proxy that does not work, Etsy having trouble).
• "{shop}: sale emails stopped", "{shop}: email needs a fix", "{shop}'s email needs a look", "It needs a new sign-in", "... could not be used (see Emails)" ("Emails" is in the "Filters" menu of Auto Orders and lists each email with the reason; account-wide problems are in the ⋯ menu, "Activity"): the mailbox linked for that shop's sale emails wants a new sign-in (inbox.lv wants a new app password, which only the account owner can enter), stopped receiving the emails, or some older emails could not be used.
• Lines under "Not matched": "{shop} is not connected to ShopPilot. Connect it to Etsy in shop settings, then pull again", "Pick {shop} under Shops in Settings, then pull", "{shop} could not be read: ... Fix that, then pull again" and "Not among {shop}'s open Etsy orders - it may be shipped or canceled already" say why an emailed order was not matched to an Etsy order.
• "One of the picked shops is not connected to this account any more. Pick again." and "Connect an Etsy shop first, then pull from it." refer to the shop pick of the pull.
• "Orders loaded, but one or more Etsy previews were unavailable." The orders loaded; only some listing pictures could not be fetched.
• "N errors in Activity" is shown under "Automatic sending is on" with a "See" button. "Paused since {time}." means automatic sending was paused: nothing is sent by itself, you can still send by hand.

Fix:

1. Open "Auto Orders", open the ⋯ menu and choose "Activity". Each problem has a "How to fix:" line and a button ("Fix email", "Check now", "Open Settings", "Sale emails").
2. Etsy connection problems: reconnect the shop in "Connect Etsy", then press "Check for new orders".
3. Proxy problems: test and fix the shop's proxy in "Proxies".
4. Sale emails: open the shop's email settings (Auto Orders "Settings", "Sale emails"), press "Link email" or "Fix email" and sign in to the mailbox again. For inbox.lv the account owner connects it again with an app password.
5. For a not-matched order: connect and pick the selling shop under "Shops" in Settings, then press "Check for new orders" again.
6. To start automatic sending again, press the round play/pause button at the top of the page.

If still stuck: contact ShopPilot support with the shop name and the text shown in Activity.

Notes: These notices send nothing to Alerio or Gelato. An order can only be sent once it is matched.

Auto Orders: sending needs the Alerio key, a delivery service, a design or an address

ID: general-ao-sending

Seen as:

• "Add your Alerio API key in Auto Orders settings (Settings, then Alerio). Auto Orders cannot send orders to Alerio without it."
• "Optional. Without it the courier cannot send the buyer delivery updates."
  LV: "Nav obligāts. Bez tā kurjers nevar sūtīt pircējam piegādes paziņojumus."
  RU: "Необязательно. Без него курьерская служба не сможет присылать покупателю уведомления о доставке."
• "{1} (not available)"
  LV: "{1} (nav pieejams)"
  RU: "{1} (недоступно)"
• "{1} is not available for {2}. Choose another service."
  LV: "{1} nav pieejams galamērķim {2}. Izvēlieties citu pakalpojumu."
  RU: "{1} недоступна для направления {2}. Выберите другую службу."
• "Price check passed. Cheapest delivery: {1} {2}. Nothing was created."
  LV: "Cenas pārbaude izdevās. Lētākā piegāde: {1} {2}. Nekas netika izveidots."
  RU: "Проверка цены пройдена. Самая дешёвая доставка: {1} {2}. Ничего не создано."
• "Already marked Completed on Etsy"
  LV: "Etsy jau atzīmēts kā izpildīts"
  RU: "На Etsy уже отмечен как выполненный"
• "{1} already marked Completed on Etsy"
  LV: "Jau atzīmēti kā pabeigti Etsy: {1}"
  RU: "Уже отмечены как выполненные на Etsy: {1}"
• "Nothing to mark: these orders have no tracking number yet, or are shipped on Etsy already."
• "{…} could not be marked."
• "Could not save the address"
  LV: "Neizdevās saglabāt adresi"
  RU: "Не удалось сохранить адрес"
• "The design could not be saved."
  LV: "Dizainu neizdevās saglabāt."
  RU: "Не удалось сохранить дизайн."
• "The design file could not be saved."
  LV: "Dizaina failu neizdevās saglabāt."
  RU: "Не удалось сохранить файл дизайна."
• "The picture could not be made."
  LV: "Attēlu neizdevās izveidot."
  RU: "Не удалось создать изображение."
• "Could not choose the image"
  LV: "Neizdevās izvēlēties attēlu"
  RU: "Не удалось выбрать изображение"
• "{1} more need{2} you first, whatever you answer:"
  LV: "Vēl {1} vispirms prasa jūsu uzmanību, lai ko jūs atbildētu:"
  RU: "Ещё {1} сначала требуют вашего внимания, что бы вы ни ответили:"
• "{1} missing a SKU, an address or another detail."
  LV: "{1} trūkst SKU, adreses vai citas informācijas."
  RU: "{1} — не хватает SKU, адреса или другой информации."

People say: "add your Alerio API key", "delivery service is not available", "design file could not be saved", "could not save the address", "already marked completed on Etsy", "price check passed", "nothing to mark", "could not be marked", "cannot send the order to Alerio", "Alerio key missing", "the order will not go to the cart"

Why: These are the checks before and after an order is sent:

• "Add your Alerio API key in Auto Orders settings (Settings, then Alerio). Auto Orders cannot send orders to Alerio without it." No Alerio API key is saved.
• "{service} is not available for {country}. Choose another service." (and "The service picked for this order is no longer offered. Choose another.") The delivery service chosen for the order does not deliver there.
• "Optional. Without it the courier cannot send the buyer delivery updates." The buyer email box on a poster order is optional; phone-case orders need it.
• "The design file could not be saved.", "The design could not be saved.", "The picture could not be made.", "Could not choose the image", "Could not save the address": saving an uploaded design file, the buyer's text on a design, the chosen original image or the corrected address failed (usually a lost connection or an unusable file).
• "Already marked Completed on Etsy" / "N already marked Completed on Etsy": the order is already marked shipped on Etsy; check before sending it again.
• "Nothing to mark: these orders have no tracking number yet, or are shipped on Etsy already." and "{...} could not be marked." belong to "Mark shipped on Etsy", used for the few shops where Etsy does not accept tracking numbers from apps.
• "Price check passed. Cheapest delivery: ... Nothing was created." is a success line of Gelato's "Price check": nothing was ordered.
• "N more need you first, whatever you answer:" appears when you switch automatic sending on and some waiting orders cannot go by themselves (personalised orders or orders with a note from the buyer, orders waiting for "Check design", orders missing a SKU, an address or another detail).

Fix:

1. Alerio key: open Auto Orders, press "Settings" (top right), group "Alerio", paste the "API key" and press "Save". The key comes from your Alerio account.
2. Delivery: open the order in "Order confirmation", and under "Delivery" choose another service, or fix the country in the address.
3. Design or address saves: reload the page, open the order and try again; use a PNG, JPG or WEBP file.
4. Completed on Etsy: look at the order in your Alerio cart and in Etsy before sending it again.
5. Mark shipped: only orders whose tracking number the print partner already has can be marked; press "Check tracking numbers" in the ⋯ menu first.

If still stuck: contact ShopPilot support with the order number, the shop and the exact message.

Notes: ShopPilot never pays in Alerio. If an order is marked "Not confirmed", look in your Alerio cart before pressing "Send it again".

Prompt Lab, alt text and other settings that "could not be saved"

ID: general-settings-not-saved

Seen as:

• "That niche no longer exists. Reload the page and pick a niche again."
• "That could not be saved."
  LV: "To neizdevās saglabāt."
  RU: "Не удалось сохранить."
• "That shop was not found on this account."
• "The built-in prompt could not be loaded for preview. Your listings still use it — only this preview is affected."
• "The alt text setting was not saved. Try again in a minute."
  LV: "Alt teksta iestatījums netika saglabāts. Mēģiniet vēlreiz pēc minūtes."
  RU: "Настройка alt-текста не сохранена. Попробуйте ещё раз через минуту."
• "The setting could not be saved."
  LV: "Iestatījumu neizdevās saglabāt."
  RU: "Не удалось сохранить настройку."
• "The link could not be removed."

People say: "that could not be saved", "that niche no longer exists", "that shop was not found on this account", "the alt text setting was not saved", "the setting could not be saved", "the link could not be removed"

Why: A single save failed. Common causes: the connection dropped, the niche or shop was deleted in another tab, or you were signed out. "That niche no longer exists. Reload the page and pick a niche again." means the niche you had open was removed. "That shop was not found on this account." means the shop to import Prompt Lab settings from is not one of your shops. "The built-in prompt could not be loaded for preview. Your listings still use it - only this preview is affected." affects only the preview in Prompt Lab. "The alt text setting was not saved. Try again in a minute." is the per-shop "Photo alt text" row in Settings. "The setting could not be saved" and "The link could not be removed" come from the SKU links list in Auto Orders.

Fix:

1. Reload the page and try the same step again.
2. If it says the niche or shop is gone, pick an existing one from the list.
3. Check that you are still signed in and the internet works.

If still stuck: contact ShopPilot support with the exact message and the page.

Notes: A failed save changed nothing; the value you see after a reload is the saved one.

Bulk Edit: a check before "Preview changes" or "Apply to selected" stops the edit

ID: general-bulk-edit

Seen as:

• "Etsy refuses a title in which more than three words start with two capital letters. Write some of them in lower case."
  LV: "Etsy nepieņem nosaukumu, kurā vairāk nekā trīs vārdi sākas ar diviem lielajiem burtiem. Uzrakstiet dažus no tiem ar mazajiem burtiem."
  RU: "Etsy не принимает заголовок, в котором больше трёх слов начинаются с двух заглавных букв. Напишите некоторые из них строчными буквами."
• "The materials could not be read from Etsy yet."
  LV: "Materiālus no Etsy vēl neizdevās nolasīt."
  RU: "Материалы с Etsy пока не удалось прочитать."
• "Tick the box to confirm Etsy’s listing fee first."
  LV: "Vispirms atzīmējiet rūtiņu, lai apstiprinātu Etsy sludinājuma maksu."
  RU: "Сначала отметьте галочку, чтобы подтвердить плату Etsy за листинг."
• "Select listings first."
  LV: "Vispirms izvēlieties sludinājumus."
  RU: "Сначала выберите листинги."
• "Nothing would change."
  LV: "Nekas nemainītos."
  RU: "Ничего не изменится."
• "Already as asked, nothing to change."
  LV: "Jau ir kā prasīts, nekas nav jāmaina."
  RU: "Уже как нужно, менять нечего."
• "Nothing to preview."
  LV: "Nav ko priekšskatīt."
  RU: "Нечего показать."
• "Nothing matches that."
  LV: "Nekas neatbilst."
  RU: "Ничего не найдено."
• "fits on {1} of {2}, the others are full"
  LV: "der {1} no {2}, pārējie ir pilni"
  RU: "помещается в {1} из {2}, остальные заполнены"
• "full, so “{1}” won’t fit"
  LV: "pilns, tāpēc “{1}” neietilps"
  RU: "заполнено, поэтому «{1}» не поместится"
• "{1} at Etsy’s {2} limit"
  LV: "Sasnieguši Etsy {2} rakstzīmju limitu: {1}"
  RU: "Достигли лимита Etsy в {2} символов: {1}"
• "the ones worth a look first."
  LV: "tie, kurus vērts apskatīt vispirms."
  RU: "те, на которые стоит взглянуть в первую очередь."
• "Don’t add to the other {1}"
  LV: "Nepievienot pārējiem ({1})"
  RU: "Не добавлять остальным ({1})"
• "already has "{1}""
  LV: "jau ir "{1}""
  RU: "уже есть «{1}»"
• ""{1}" is already in this list."
  LV: ""{1}" jau ir šajā sarakstā."
  RU: "«{1}» уже есть в этом списке."
• "{1} more first."
  LV: "Vispirms noņemiet vēl {1}."
  RU: "Сначала удалите ещё: {1}."
• "Sync from Etsy first, then select the listings to group."
  LV: "Vispirms sinhronizējiet ar Etsy, tad atlasiet sludinājumus, ko grupēt."
  RU: "Сначала синхронизируйте с Etsy, затем выберите листинги для группировки."
• "Nothing synced yet."
  LV: "Vēl nekas nav sinhronizēts."
  RU: "Пока ничего не синхронизировано."
• "Failed to load listings"
  LV: "Neizdevās ielādēt sludinājumus"
  RU: "Не удалось загрузить листинги"
• "Could not read the materials from Etsy."
  LV: "Neizdevās nolasīt materiālus no Etsy."
  RU: "Не удалось прочитать материалы из Etsy."
• "Could not read the variations from Etsy."
  LV: "Neizdevās nolasīt variācijas no Etsy."
  RU: "Не удалось прочитать вариации с Etsy."

People say: "Etsy refuses a title with more than three words in capitals", "tick the box to confirm Etsy's listing fee", "select listings first", "nothing would change", "materials could not be read", "failed to load listings", "full, so it won't fit", "bulk edit does not work", "the Preview button is grey", "cannot apply the change"

Why: "Bulk Edit" (left menu, Manage; the page is "Bulk Edit Listings") edits your live Etsy listings. It first reads them with "Sync from Etsy", you tick the listings, pick the edit, and a line above the buttons says what would happen ("Changes N of M ... N can't: reason"). The buttons stay greyed with a hint until the edit makes sense:

• "Select listings first." / "Nothing synced yet": tick listings; nothing is loaded until you press "Sync from Etsy". "Failed to load listings" means the sync did not finish (connection or Etsy problem).
• "Nothing would change." / "Already as asked, nothing to change." / "Nothing to preview.": every ticked listing already has the wanted value.
• Title rules: Etsy refuses a title in which more than three words start with two capital letters ("Etsy refuses a title in which more than three words start with two capital letters. Write some of them in lower case."); "&" only once; at most 140 characters ("N at Etsy's 140 limit" counts titles already at the limit).
• Tags and materials: a listing with all 13 tag places taken shows "full, so "{tag}" won't fit" or "fits on N of M, the others are full"; "Don't add to the other N" undoes an add on the rest. "Nothing matches that." is an empty filter. "The materials could not be read from Etsy yet." / "Could not read the materials from Etsy." / "Could not read the variations from Etsy." mean Etsy did not return them in time: try again.
• Status changes that cost an Etsy listing fee (publishing drafts, renewing expired listings, putting sold-out listings back on sale): "Tick the box to confirm Etsy's listing fee first." Tick "I understand Etsy charges this fee" to go on.
• Models (variations): "Etsy allows 70 models on one variation. Remove N more first.", '"{name}" is already in this list.', 'already has "{name}"', "Sync from Etsy first, then select the listings to group." and the preview note "the ones worth a look first" (the preview shows the listings most worth checking first).

Fix:

1. Press "Sync from Etsy", tick the listings, and read the line above "Preview changes".
2. Fix what it names (shorter title, fewer capitals, remove a tag, tick the fee box), then press "Preview changes". It shows the exact before and after for every listing.
3. Check the preview, use "Leave out" for listings you do not want to change, then press "Apply these changes" (or "Apply to selected").
4. If a read fails (materials, variations, Failed to load listings): wait a minute and press "Sync from Etsy" again.

If still stuck: contact ShopPilot support with the exact line and what you chose to edit.

Notes: Every edit is written straight to Etsy and cannot be undone from here, so always preview first. Bulk Edit changes only the listings you ticked. If a batch ends with "ShopPilot did not answer this batch (HTTP 502)" some of it may already be on Etsy: press "Sync from Etsy" and look before you apply again.

Curate: a collection could not be started or finished, or a note about collected images

ID: general-curate-lines

Seen as:

• "Couldn’t start collecting “{1}”: {2}."
  LV: "Neizdevās sākt vākt “{1}”: {2}."
  RU: "Не удалось начать сбор «{1}»: {2}."
• "Couldn’t finish collecting {1}{2}{3}"
  LV: "Neizdevās pabeigt vākšanu: {1}{2}{3}"
  RU: "Не удалось завершить сбор: {1}{2}{3}"
• "Already collected {1}/{2}"
  LV: "Jau savākts {1}/{2}"
  RU: "Уже собрано {1}/{2}"
• "{1}: {2} already collected"
  LV: "{1}: jau savākti {2}"
  RU: "{1}: уже собрано {2}"
• "· {1} image{2} already collected"
  LV: "· jau savākti attēli: {1}"
  RU: "· уже собрано изображений: {1}"
• "You already have {1} collected image{2} for this collection."
  LV: "Šai kolekcijai jums jau ir savākti attēli: {1}."
  RU: "Для этой коллекции у вас уже собрано изображений: {1}."
• "Using {1} image(s) already collected for “{2}”"
  LV: "Izmanto jau savāktos attēlus ({1}) kolekcijai “{2}”"
  RU: "Используются уже собранные изображения ({1}) для «{2}»"
• "{1} No empty server fallback was started."
  LV: "{1} Tukša servera rezerves palaišana netika sākta."
  RU: "{1} Пустой резервный запуск на сервере не начат."
• "Paused after {1} of {2} collection{3}."
  LV: "Apturēts pēc {1} no {2} kolekcijām."
  RU: "Приостановлено после коллекций: {1} из {2}."
• "Paused — {1} of {2} collection{3} done."
  LV: "Apturēts — pabeigtas kolekcijas: {1} no {2}."
  RU: "Приостановлено — готово коллекций: {1} из {2}."
• "Image matching setup needs attention: {1}."
  LV: "Attēlu salīdzināšanas iestatīšanai nepieciešama uzmanība: {1}."
  RU: "Настройка сопоставления изображений требует внимания: {1}."
• "Set {1} is full · the next image starts Set {2} in a new color."
  LV: "Komplekts {1} ir pilns · nākamais attēls sāks komplektu {2} jaunā krāsā."
  RU: "Набор {1} заполнен · следующее изображение начнёт набор {2} новым цветом."
• "These designs could not be saved for the set. Keep exactly {1} image tab{2} open, one for each picked design, then press Continue again."
  LV: "Šos dizainus neizdevās saglabāt komplektam. Atstājiet atvērtas tieši tik attēlu cilnes, cik izvēlēto dizainu — {1}, pa vienai katram, un vēlreiz nospiediet Turpināt."
  RU: "Не удалось сохранить эти дизайны для набора. Оставьте открытыми ровно столько вкладок с изображениями, сколько выбрано дизайнов — {1}, по одной на каждый, и снова нажмите «Продолжить»."
• "{1} stopped before finishing. Open the log below for the reason."
  LV: "{1} apstājās pirms pabeigšanas. Iemeslu skatiet žurnālā zemāk."
  RU: "{1}: остановлен до завершения. Причину смотрите в логе ниже."
• "Download failed: {1}"
  LV: "Lejupielāde neizdevās: {1}"
  RU: "Не удалось скачать: {1}"
• "Download failed ({1})"
  LV: "Lejupielāde neizdevās ({1})"
  RU: "Не удалось скачать ({1})"
• "Could not load style ({1})."
  LV: "Neizdevās ielādēt stilu ({1})."
  RU: "Не удалось загрузить стиль ({1})."
• "Could not save style ({1})."
  LV: "Neizdevās saglabāt stilu ({1})."
  RU: "Не удалось сохранить стиль ({1})."
• "Could not delete "{1}"."
  LV: "Neizdevās dzēst "{1}"."
  RU: "Не удалось удалить «{1}»."
• "Could not rename "{1}"."
  LV: "Neizdevās pārdēvēt "{1}"."
  RU: "Не удалось переименовать «{1}»."
• "Delete "{1}" and all of its references, sets, and learning? This cannot be undone."
  LV: "Dzēst "{1}" un visas tās atsauces, kopas un mācīšanās datus? To nevar atsaukt."
  RU: "Удалить «{1}» со всеми референсами, наборами и данными обучения? Это нельзя отменить."
• "Hand-edited for {1} — auto-learning paused (Reset to resume)."
  LV: "Rediģēts manuāli — {1}; automātiskā mācīšanās apturēta (nospiediet Reset, lai atsāktu)."
  RU: "Отредактировано вручную — {1}; автообучение приостановлено (нажмите Reset, чтобы возобновить)."
• "Saved automatically. Auto-learning paused here (Reset to resume)."
  LV: "Saglabāts automātiski. Automātiskā mācīšanās šeit apturēta (atiestatiet, lai atsāktu)."
  RU: "Сохранено автоматически. Автообучение здесь приостановлено (сбросьте, чтобы возобновить)."
• "Empty style not saved — use Reset to clear the learned style."
  LV: "Tukšs stils netika saglabāts — izmantojiet "Atiestatīt", lai notīrītu iemācīto stilu."
  RU: "Пустой стиль не сохранён — нажмите «Сбросить», чтобы очистить изученный стиль."
• "Auto-save failed"
  LV: "Automātiskā saglabāšana neizdevās"
  RU: "Автосохранение не удалось"
• "Auto-save failed — your style is still in the editor."
  LV: "Automātiskā saglabāšana neizdevās — jūsu stils joprojām ir redaktorā."
  RU: "Автосохранение не удалось — ваш стиль всё ещё в редакторе."
• "Could not save curator settings."
  LV: "Nevarēja saglabāt atlases iestatījumus."
  RU: "Не удалось сохранить настройки отбора."
• "Could not save curator settings:"
  LV: "Neizdevās saglabāt atlases iestatījumus:"
  RU: "Не удалось сохранить настройки отбора:"
• "Could not save curator style:"
  LV: "Neizdevās saglabāt atlases stilu:"
  RU: "Не удалось сохранить стиль отбора:"
• "Could not save settings"
  LV: "Neizdevās saglabāt iestatījumus"
  RU: "Не удалось сохранить настройки"

People say: "couldn't finish collecting", "paused after 2 of 5 collections", "already collected", "image matching setup needs attention", "no empty server fallback was started", "auto-save failed", "could not save curator settings", "set is full", "curate stopped", "curate paused", "curate did not finish"

Why: These are the status lines of "Curate (Pinterest)". Pinterest images are collected on your computer by the ShopPilot Bridge, one search at a time.

• "Couldn't start collecting "{name}": {reason}." / "Couldn't finish collecting {name}: {reason}." The collection stopped for the reason shown (Bridge closed or lost, Pinterest cookies missing, Pinterest limits). What was collected is kept.
• "Paused after N of M collections." / "Paused - N of M collections done." You pressed "Stop" or the run was interrupted; "Continue unfinished curate" picks up from here.
• "Already collected N/M", "{name}: N already collected", "N images already collected", "You already have N collected images for this collection." and "Using N image(s) already collected for "{name}"": nothing is fetched twice; the run reuses images it already has.
• "... No empty server fallback was started.": the Bridge is not ready and Curate will not run without it; open the Bridge (see the Bridge section) and press the button again.
• "Image matching setup needs attention: ..." / "... stopped before finishing. Open the log below for the reason." / "These designs could not be saved for the set. Keep exactly N image tabs open, one for each picked design, then press Continue again.": read the reason in the log under "5. Run", fix it, run again.
• "Set N is full - the next image starts Set M in a new color." is information: a phone-case set holds five images.
• "Auto-save failed" / "Could not save curator settings" / "Could not save settings" / "Could not load style" / "Could not save style" / "Could not delete" / "Could not rename": a collection's settings or style were not saved or loaded (connection lost or you were signed out). "Empty style not saved - use Reset to clear the learned style." means the style box was empty. "Hand-edited ... auto-learning paused (Reset to resume)" and "Saved automatically. Auto-learning paused here (Reset to resume)." mean ShopPilot stops updating the learned style while you edit it by hand; "Reset" lets it learn again.
• The question "Delete "{name}" and all of its references, sets, and learning? This cannot be undone." only asks for confirmation.

Fix:

1. Open the Bridge, keep it open and paired, then press "Continue unfinished curate" (or the run button again).
2. For a save that failed: reload the page and make the change again.
3. For "Image matching setup": wait a minute (the setup finishes in the background), then press the run button again.

If still stuck: contact ShopPilot support with the collection name and the exact line from the log under "5. Run".

Notes: Continuing is safe: it does not collect the same images twice. Deleting a collection removes its references, sets and learned style from ShopPilot only.

Create Mockups: a PDF or design could not be used, or a folder stayed on the server

ID: general-mockups-lines

Seen as:

• "Could not read that PDF: {1}"
  LV: "Neizdevās nolasīt šo PDF: {1}"
  RU: "Не удалось прочитать этот PDF: {1}"
• "{1} PDF{2} could not be used: {3}"
  LV: "Nevarēja izmantot PDF failus ({1}): {3}"
  RU: "Не удалось использовать PDF-файлы ({1}): {3}"
• "{1} design{2} could not be fitted: {3}"
  LV: "Nevarēja pielāgot dizainus ({1}): {3}"
  RU: "Не удалось подогнать дизайнов ({1}): {3}"
• "This design is {1} MB{2}, over the {3} MB limit."
  LV: "Šī dizaina izmērs ir {1} MB{2}, kas pārsniedz {3} MB ierobežojumu."
  RU: "Размер этого дизайна {1} МБ{2}, это больше лимита {3} МБ."
• "Could not copy {1} to your PC: {2}. Kept on the server only."
  LV: "Neizdevās nokopēt {1} uz jūsu datoru: {2}. Saglabāts tikai serverī."
  RU: "Не удалось скопировать {1} на ваш ПК: {2}. Сохранено только на сервере."
• "Could not copy {1} to your PC{2} - kept on the server only."
  LV: "Neizdevās nokopēt {1} uz jūsu datoru{2} — saglabāts tikai serverī."
  RU: "Не удалось скопировать {1} на ваш ПК{2} — сохранено только на сервере."
• "Finished with problems: {1} saved, {2} stopped and saved nothing."
  LV: "Pabeigts ar problēmām: saglabāts {1}, apturēts un nekas nav saglabāts {2}."
  RU: "Завершено с проблемами: сохранено {1}, остановлено без сохранения {2}."
• "{1} saved · {2} failed"
  LV: "Saglabāts: {1} · neizdevās: {2}"
  RU: "Сохранено: {1} · не удалось: {2}"
• "{1} saved. {2}{3} produced nothing — see the log."
  LV: "Saglabāts: {1}. {2}{3} neko nedeva — skatiet žurnālu."
  RU: "Сохранено: {1}. {2}{3} — без результата, смотрите лог."
• "Finished · {1} saved, {2} failed"
  LV: "Pabeigts · saglabāti: {1}, neizdevās: {2}"
  RU: "Готово · сохранено: {1}, с ошибкой: {2}"
• "Mockup run failed:"
  LV: "Maketu palaišana neizdevās:"
  RU: "Запуск мокапов не удался:"
• "Could not load the mockup editor:"
• "Could not open your original file. PNG, JPG and WEBP files work here."
  LV: "Neizdevās atvērt jūsu oriģinālo failu. Šeit der PNG, JPG un WEBP faili."
  RU: "Не удалось открыть исходный файл. Здесь подходят файлы PNG, JPG и WEBP."
• "Could not save — try one more edit"
  LV: "Neizdevās saglabāt — veiciet vēl vienu labojumu"
  RU: "Не удалось сохранить — внесите ещё одну правку"
• "The original file is not available for this design."
  LV: "Šim dizainam oriģinālais fails nav pieejams."
  RU: "Исходный файл для этого дизайна недоступен."
• "Downloaded {1} of {2} image{3} — {4} failed"
  LV: "Lejupielādēti {1} no {2} attēliem — neizdevās: {4}"
  RU: "Скачано {1} из {2} изображений — с ошибкой: {4}"

People say: "could not read that PDF", "design could not be fitted", "design is over the MB limit", "kept on the server only", "finished with problems", "could not open your original file", "could not load the mockup editor", "my PDF won't upload", "mockups finished with problems", "the folder is not on my computer"

Why: These come from "Create Mockups", the design upload, the Mockup Editor and the save step.

• "Could not read that PDF: ..." / "N PDFs could not be used: ...": a PDF could not be turned into a design (the file is empty, not really a PDF, damaged, could not be opened as an image, or becomes too large a picture; the text after the colon says which). Only page 1 of a PDF is used ("Only page 1 was used from ...").
• "N designs could not be fitted: ...": the automatic design placement ("Auto prep") could not fit those designs; open them in the mockup editor and place them by hand.
• "This design is X MB, over the Y MB limit. Flatten the layers, downsample it to 300 DPI, or save the PDF without embedded originals, then try again."
• "Could not copy {folder} to your PC: ... Kept on the server only." / "... - kept on the server only." The Bridge could not save the finished folder on your PC (closed, no folder chosen, no space). The folder is safe on ShopPilot. Use "Save to PC" in Create Listings once the Bridge works. The app may also start a zip download of the folder as a fallback.
• "Finished with problems: N saved, folder K stopped and saved nothing." / "N saved - folder K failed": most folders were made, one produced nothing. Details are in the log under the buttons.
• "Mockup run failed: ...": the run stopped for the reason shown.
• Mockup Editor: "Could not load the mockup editor. Please try again." (reload the page and open it again), "Could not open your original file. PNG, JPG and WEBP files work here.", "The original file is not available for this design.", "Could not save - try one more edit", and "Downloaded N of M images - K failed" (some of the editor's images could not be downloaded; try those again).
• "Save {n} to PC first": a live listing folder is only on the server; the app asks you to save it to your PC before it deletes it.

Fix:

1. For PDFs: export the page as PNG, JPG or WEBP and upload that, or reduce the PDF (300 DPI, flattened).
2. For "kept on the server only": open the Bridge, check it says "Connected", then use "Save to PC" in "Create Listings".
3. For editor messages: reload the page, open the design again and retry.
4. For a folder that "stopped and saved nothing": run it again; if it stops again, contact support.

If still stuck: contact ShopPilot support with the folder number and the line from the log.

Notes: Nothing is deleted from your PC by these messages.

"Upload folders" (Create Listings): no supported files, files skipped, or the batch failed

ID: general-folder-upload

Seen as:

• "Your browser doesn't support folder picking. Try Chrome, Edge, or use the Mobile version tab."
  LV: "Jūsu pārlūks neatbalsta mapju izvēli. Izmēģiniet Chrome, Edge vai izmantojiet cilni "Mobilā versija"."
  RU: "Ваш браузер не поддерживает выбор папок. Попробуйте Chrome, Edge или откройте вкладку «Мобильная версия»."
• "No supported image files were found in the selection."
  LV: "Izvēlētajā netika atrasts neviens atbalstīts attēla fails."
  RU: "Среди выбранного не найдено поддерживаемых файлов изображений."
• "No supported listing folders found."
  LV: "Nav atrasta neviena atbalstīta sludinājumu mape."
  RU: "Подходящие папки листингов не найдены."
• "{1} files were skipped (unsafe path or unsupported type)."
  LV: "Izlaisti faili: {1} (nedrošs ceļš vai neatbalstīts tips)."
  RU: "Пропущено файлов: {1} (небезопасный путь или неподдерживаемый тип)."
• "Could not read the response for batch {1}."
  LV: "Neizdevās nolasīt atbildi par paketi {1}."
  RU: "Не удалось прочитать ответ для пакета {1}."
• "Could not add folders:"
  LV: "Nevarēja pievienot mapes:"
  RU: "Не удалось добавить папки:"
• "Type a listing name first."
  LV: "Vispirms ierakstiet sludinājuma nosaukumu."
  RU: "Сначала введите название листинга."
• "({1} already on server, skipped)"
  LV: "(jau serverī, izlaistas: {1})"
  RU: "(уже на сервере, пропущено: {1})"

People say: "no supported image files were found", "no supported listing folders found", "files were skipped", "your browser doesn't support folder picking", "could not add folders", "type a listing name first", "I cannot upload my folder", "upload folders does not work"

Why: "Upload folders" on "Create Listings" sends listing folders from your computer to ShopPilot (a window called "Upload folders from your computer"). On a computer the browser lets you pick a parent folder and tick the listing folders inside; on a phone you type a listing name and pick photos, which become one listing folder. ShopPilot accepts only picture and design files (jpg, jpeg, png, webp, gif, bmp, tif, tiff, psd, svg), paths that are not too deep, and file names Windows accepts. Anything else is skipped: "N files were skipped (unsafe path or unsupported type)". "Your browser doesn't support folder picking. Try Chrome, Edge, or use the Mobile version tab." means the browser (for example Safari or Firefox) cannot pick a whole folder. "Could not read the response for batch N" and "Network error." mean the connection dropped during a batch.

Fix:

1. Use Google Chrome or Edge on a computer. On a phone choose the Mobile version tab, type the listing name ("Type a listing name first.") and pick at least one photo.
2. Pick the parent folder that holds your listing folders, tick the folders and press "Use selected". Folders must contain pictures.
3. Rename files or folders that contain characters such as < > : " | ? * or end with a dot or space, and remove very deep sub-folders.
4. Remove files of other types (zip, pdf, docx) from the folder, or convert them to PNG or JPG.
5. After a connection problem press the button again: folders that are already on the server are skipped ("N already on server, skipped").

If still stuck: contact ShopPilot support with the folder name, the browser and the exact text.

Notes: Uploading again is safe; nothing is uploaded twice. If you use the Bridge you can skip this window: the Bridge reads folders on your PC directly (see the Bridge section).

Account page: plan change, password, sign out everywhere, disconnect Etsy

ID: general-account-page

Seen as:

• "Could not start the change. Nothing was charged."
• "Nothing (the difference is under €1)"
• "Could not disconnect Etsy."
  LV: "Nevarēja atvienot Etsy."
  RU: "Не удалось отключить Etsy."
• "Etsy disconnected"
  LV: "Etsy atvienots"
  RU: "Etsy отключён"
• "The password could not be changed. Try again."
• "Could not log out your other sessions. Try again."

People say: "could not start the change, nothing was charged", "the password could not be changed", "could not log out your other sessions", "could not disconnect Etsy", "Etsy disconnected"

Why: These short lines come from the account page (https://shoppilot.dev/dashboard). "Could not start the change. Nothing was charged." means a plan change did not start; nothing was charged. "Pay now: Nothing" in the quote for a plan change means no payment is needed for that change. "The password could not be changed. Try again." and "Could not log out your other sessions. Try again." mean the request was refused or did not arrive (wrong current password, a new password shorter than 12 characters, or a lost connection). "Etsy disconnected" confirms that ShopPilot's saved Etsy access was removed; "Could not disconnect Etsy." means that did not work.

Fix:

1. Reload the account page and try the step again.
2. For the password: type the current password correctly and a new one of at least 12 characters.
3. For disconnecting Etsy: try again, or remove ShopPilot under Apps in your Etsy account settings.
4. For a plan change that does not start, see https://shoppilot.dev/pricing and the "Subscription & Payments" tab of the account page; if it keeps failing, contact ShopPilot support with the account email.

If still stuck: contact ShopPilot support with the account email and the exact message (never send a password or card details).

Notes: After "Etsy disconnected" the shop must be connected again in "Connect Etsy" before ShopPilot can list, edit or send orders for it.

Background Changer: sending a folder or saving a preset failed

ID: general-bgc

Seen as:

• "Could not send {1} ({2})."
  LV: "Neizdevās nosūtīt {1} ({2})."
  RU: "Не удалось отправить {1} ({2})."
• "Processing failed ({1})."
  LV: "Apstrāde neizdevās ({1})."
  RU: "Обработка не удалась ({1})."
• "Save failed: {1}"
  LV: "Saglabāšana neizdevās: {1}"
  RU: "Не удалось сохранить: {1}"
• "Already in the list: {1}."
  LV: "Jau ir sarakstā: {1}."
  RU: "Уже в списке: {1}."

People say: "could not send the folder", "processing failed", "save failed", "already in the list"

Why: "Background Changer" (left menu, Tools) sends the folders you add to ShopPilot in batches, changes the background and saves JPG copies. "Could not send {folder} ({code})." means a batch did not arrive; "Processing failed (code)." means ShopPilot could not finish a folder; "The server is busy. Please try again in a minute." means too many jobs are running at that moment. "Save failed: ..." comes from saving a colour preset. "Already in the list: {folder}." means you added the same folder twice (it is added once).

Fix:

1. Keep the Bridge open if the folders were picked through it ("The Bridge could not read {file}. Keep the Bridge open, or choose the folders again.").
2. Check the connection, wait a minute and press the button again.
3. Add the folders again if the list was cleared.

If still stuck: contact ShopPilot support with the folder name and the exact message.

Notes: Results are saved as JPG copies in output folders named after the colour preset.

"Save to PC" or "Delete from server" in Create Listings did not do everything

ID: general-save-delete-folders

Seen as:

• "Could not save: {1}"
  LV: "Neizdevās saglabāt: {1}"
  RU: "Не удалось сохранить: {1}"
• "Save {1} to PC first"
  LV: "Vispirms saglabāt datorā ({1})"
  RU: "Сначала сохранить на ПК ({1})"

People say: "could not save: folder (failed)", "save it to PC first", "live listing is not saved on this PC yet", "kept on the server"

Why: "Save to PC" copies finished folders from ShopPilot to your computer through the Bridge. "Could not save: {folder} ({reason})" lists the folders that failed and why (Bridge closed, no folder chosen, folder name in the way, no disk space). "Delete from server" frees storage by removing the server copy only. A folder whose listing is live on Etsy and is not saved on your PC yet is held back, with the button "Save it to PC first" ("Save N to PC first"), so you cannot lose the only copy by accident.

Fix:

1. Open the ShopPilot Bridge, check that it says "Connected" and that the shop's listings folder (set in "Niches") exists on this PC.
2. Press "Save to PC" again for the folders that failed.
3. When the dialog offers "Save it to PC first", press it, wait for it to finish, then delete from the server.

If still stuck: see the Bridge section on this page, or contact ShopPilot support with the folder names and the exact message.

Notes: Delete from server never touches the copy on your PC and never deletes anything on Etsy.

Smart mockup marker: "The product's own edges could not be seen"

ID: general-marker-note

Seen as:

• "The product's own edges could not be seen beside the print, so it is set to go most of the way round. Set how far under Wraps round."

People say: "the product's own edges could not be seen", "wraps round"

Why: When you mark the four corners of the print area on a photo of a round product (for example a mug), ShopPilot works out how far the print wraps round the product from the product's outline. If the outline is hard to see in the photo it sets a default (most of the way round) and shows this note.

Fix:

1. Check the preview of the print on the product.
2. Set "Wraps round" in the marker panel by hand until the print looks right, then save the mockup.
3. A photo with the whole product visible against a plain background works best.

Notes: This is a hint, not a failure; the mockup can still be saved.

Short notices that look like problems but are not ("Nothing to do", "Already in the list", "Nothing changes")

ID: general-notices

Seen as:

• "Nothing to do"
  LV: "Nekas nav jādara"
  RU: "Делать ничего не нужно"
• "Nothing changes."
  LV: "Nekas nemainās."
  RU: "Ничего не изменится."
• "Nothing in {1} right now."
  LV: "Sadaļā {1} pašlaik nekā nav."
  RU: "В разделе {1} сейчас ничего нет."
• "Nothing ticked: {1} has no {2} tab."
  LV: "Nekas nav atzīmēts: sadaļā {1} nav cilnes {2}."
  RU: "Ничего не отмечено: в разделе {1} нет вкладки {2}."
• "{1} already in the list."
  LV: "Jau sarakstā: {1}."
  RU: "Уже в списке: {1}."
• "{1} {2} already {3} it."
  LV: "Jau iestatīts valstīm: {1}."
  RU: "Уже установлено для стран: {1}."
• "Don't show again"
  LV: "Vairs nerādīt"
  RU: "Больше не показывать"
• "Found in a preview; nothing was made on Etsy."
• "· totals unavailable"
  LV: "· kopsummas nav pieejamas"
  RU: "· итоги недоступны"
• "“{1}” is already being monitored."
  LV: "“{1}” jau tiek uzraudzīts."
  RU: "«{1}» уже отслеживается."
• "Canvas is already {1} × {2}"
  LV: "Audekls jau ir {1} × {2}"
  RU: "Холст уже {1} × {2}"
• "There is already a section called “{1}”. Choose another name."
  LV: "Jau ir sadaļa ar nosaukumu “{1}”. Izvēlieties citu nosaukumu."
  RU: "Уже есть раздел с названием “{1}”. Выберите другое название."
• "No images found for this folder."
  LV: "Šai mapei nav atrasts neviens attēls."
  RU: "Для этой папки не найдено изображений."

People say: "it says nothing to do", "already in the list", "nothing changes", "canvas is already", "there is already a section called"

Why: These lines only tell you what ShopPilot found or did not do:

• "Nothing to do", "Nothing changes.", "Nothing in {name} right now.": there was nothing left to process.
• "{name} already in the list.", "Already in the list: {name}.", "There is already a section called "{name}". Choose another name.": you added something twice; use a different name.
• '"{name}" is already being monitored.' (Market Research) and "Canvas is already W x H." (Mockup Editor): the thing you asked for is already set.
• "Nothing ticked: {shop} has no {tab} tab.": in Settings, Organization, the shop has nothing of that kind to tick.
• "Found in a preview; nothing was made on Etsy.": a listing you see comes from "Preview Copy", not from Etsy.
• "Don't show again for this niche" hides that hint.
• "totals unavailable": Market Research could not add up the totals for that list.
• "No images found for this folder." (Registry): the folder has no pictures.

Fix:

1. Nothing is wrong. Continue, pick another name, or reload the list if you expected something to be there.

If still stuck: contact ShopPilot support with the exact text and the page.

Rare messages: Etsy did not answer, listing generation unavailable, copying blocked

ID: general-rare

Seen as:

• "ShopPilot could not reach Etsy. This is usually brief -- wait a moment and try again."
• "Listing generation is temporarily unavailable on this account. Nothing was charged and no listing was created. Please contact support."
• "Batch {1} failed."
  LV: "Pakete {1} neizdevās."
  RU: "Пакет {1} не удался."
• "Could not copy. Select the text and copy it yourself."
  LV: "Neizdevās nokopēt. Atlasiet tekstu un nokopējiet to paši."
  RU: "Не удалось скопировать. Выделите текст и скопируйте его сами."

Why: These appear only in unusual situations.

• "ShopPilot could not reach Etsy. This is usually brief -- wait a moment and try again.": Etsy did not answer; wait a minute and retry.
• "Listing generation is temporarily unavailable on this account. Nothing was charged and no listing was created. Please contact support.": ShopPilot's AI writer cannot be used on the account right now. Only ShopPilot can fix it.
• "Batch N failed." ("Upload folders"): one batch of files did not arrive; press the button again (folders already on the server are skipped).
• "Could not copy. Select the text and copy it yourself.": the browser blocked copying to the clipboard; select the text and copy it with Ctrl+C (Cmd+C on a Mac).

Fix:

1. Reload the page and try once more.
2. If the text mentions support, contact ShopPilot support.

If still stuck: contact ShopPilot support with the exact message, the page and the time.

Not errors: labels and notes (app-wide)

ID: general-not-errors

Seen as:

• "Choose Direct or Proxy for the shop. A new shop is already on Direct. If you use proxies, choose Proxy and add your proxy."
  LV: "Izvēlieties veikalam Tiešais vai Starpniekserveris. Jauns veikals jau ir iestatīts uz Tiešais. Ja izmantojat starpniekserverus, izvēlieties Starpniekserveris un pievienojiet savu starpniekserveri."
  RU: "Выберите для магазина «Напрямую» или «Прокси». Новый магазин уже стоит на «Напрямую». Если вы пользуетесь прокси, выберите «Прокси» и добавьте свой прокси."
• "{1}, pick its {2} pictures first: open"
  LV: "{1}, vispirms izvēlieties tā attēlus ({2}): atveriet"
  RU: "{1}, сначала выберите для него изображения ({2}): откройте"
• "The folders in this niche’s listings folder show up here. **Green** is ready, **orange** is missing files, and **blue** already has a listing. Nothing here yet? Check the folder in Niches, and that the Bridge is running."
  LV: "Šeit parādās mapes no šīs nišas sludinājumu mapes. **Zaļā** ir gatava, **oranžajai** trūkst failu, **zilajai** jau ir sludinājums. Šeit vēl nekā nav? Pārbaudiet mapi sadaļā Nišas un to, vai Bridge darbojas."
  RU: "Здесь появляются папки из папки листингов этой ниши. **Зелёная** готова, в **оранжевой** не хватает файлов, у **синей** уже есть листинг. Здесь пока пусто? Проверьте папку в «Ниши» и что Bridge запущен."
• "**Save master listing** saves every tab at once. **Close** shuts the editor, and anything not saved is lost."
  LV: "**Saglabāt galveno sludinājumu** saglabā visas cilnes uzreiz. **Aizvērt** aizver redaktoru, un viss nesaglabātais tiek zaudēts."
  RU: "**Сохранить мастер-листинг** сохраняет все вкладки сразу. **Закрыть** закрывает редактор, и всё несохранённое теряется."
• "No generated title saved"
  LV: "Nav saglabāta ģenerēta nosaukuma"
  RU: "Сгенерированный заголовок не сохранён"
• "Your wall with an empty picture frame on it, or your desk with a"
  LV: "Jūsu siena ar tukšu attēla rāmi vai jūsu galds ar"
  RU: "Ваша стена с пустой рамкой или ваш стол с"
• "Required Keywords"
  LV: "Nepieciešamie atslēgvārdi"
  RU: "Обязательные ключевые слова"
• "When a loaded design is too small for a sharp print, upscale it automatically on your Bridge"
  LV: "Ja ielādētais dizains ir par mazu asai drukai, automātiski palielināt to jūsu Bridge"
  RU: "Если загруженный дизайн слишком мал для чёткой печати, автоматически увеличивать его через ваш Bridge"
• "Etsy refuses a physical listing without one."
  LV: "Bez tā Etsy nepieņem fiziskas preces sludinājumu."
  RU: "Без него Etsy не принимает листинг физического товара."
• "Each row is a value a buyer can pick. Give it its own price or quantity, or leave them empty to use the price at the top."
  LV: "Katra rinda ir vērtība, ko pircējs var izvēlēties. Norādiet tai savu cenu vai daudzumu vai atstājiet tukšu, lai izmantotu cenu augšā."
  RU: "Каждая строка — значение, которое может выбрать покупатель. Укажите для него свою цену или количество либо оставьте пустыми, чтобы использовать цену сверху."
• "After it is made, nothing is read from Etsy again. Changing the Etsy listing later does not change the master."
  LV: "Pēc izveides no Etsy vairs nekas netiek nolasīts. Ja vēlāk maināt Etsy sludinājumu, galvenais sludinājums nemainās."
  RU: "После создания с Etsy больше ничего не считывается. Изменение листинга на Etsy потом не меняет мастер-листинг."
• "A short guided setup connects the essentials your first shop needs. It starts in Settings and asks how the shop reaches Etsy: Direct, with nothing extra to set up, or through a proxy of your own."
  LV: "Īsa iestatīšana ar norādēm savieno visu, kas vajadzīgs jūsu pirmajam veikalam. Tā sākas sadaļā Iestatījumi un jautā, kā veikals sasniedz Etsy: Tiešais — bez nekā papildus, vai caur jūsu paša starpniekserveri."
  RU: "Короткая настройка с подсказками подключает всё, что нужно вашему первому магазину. Она начинается в «Настройках» и спрашивает, как магазин подключается к Etsy: «Напрямую» — без дополнительной настройки, или через ваш собственный прокси."
• "Duplicate layer"
  LV: "Dublēt slāni"
  RU: "Дублировать слой"
• "{1}, nothing is needed: it uses all {2} pictures."
  LV: "{1}, nekas nav jādara: tiek izmantoti visi attēli ({2})."
  RU: "{1}, ничего делать не нужно: используются все изображения ({2})."
• "Nothing here? Tell us what you would build"
  LV: "Šeit nekā nav? Pastāstiet, ko jūs izveidotu"
  RU: "Здесь ничего нет? Расскажите, что бы вы создали"
• "**Use phone case built-in master** is ready at once: Etsy’s phone-case category, 12 photo slots and 70 phone models × 5 designs. **Add from Etsy** copies one of your own listings, once. **New blank master** starts empty."
  LV: "**Izmantot iebūvēto telefonu vāciņu galveno sludinājumu** ir gatavs uzreiz: Etsy telefonu vāciņu kategorija, 12 foto vietas un 70 telefonu modeļi × 5 dizaini. **Pievienot no Etsy** vienreiz nokopē kādu no jūsu sludinājumiem. **Jauns tukšs galvenais sludinājums** sākas tukšs."
  RU: "**Встроенный мастер-листинг для чехлов** готов сразу: категория чехлов Etsy, 12 мест для фото и 70 моделей телефонов × 5 дизайнов. **Добавить с Etsy** один раз копирует ваш листинг. **Новый пустой мастер-листинг** начинается с нуля."
• "Something missing, or need a hand?"
  LV: "Kaut kā trūkst vai vajag palīdzību?"
  RU: "Чего-то не хватает или нужна помощь?"
• "(folder no longer on disk)"
  LV: "(mape vairs nav diskā)"
  RU: "(папки больше нет на диске)"
• "One per line. **Banned Words** never appear in a title, tag, description or hashtag. At least one **Required Keyword** shows up in each title or tag set."
  LV: "Pa vienam rindā. **Aizliegtie vārdi** nekad neparādās nosaukumā, tagā, aprakstā vai tēmturī. Vismaz viens **obligātais atslēgvārds** parādās katrā nosaukumā vai tagu kopā."
  RU: "По одному в строке. **Запрещённые слова** никогда не появятся в заголовке, теге, описании или хэштеге. Хотя бы одно **обязательное ключевое слово** будет в каждом заголовке или наборе тегов."
• "Each ticked template becomes one photo in every listing. The ones marked **Always included** cannot be unticked."
  LV: "Katra atzīmētā veidne kļūst par vienu fotogrāfiju katrā sludinājumā. Veidnēm ar atzīmi **Vienmēr iekļauts** atzīmi noņemt nevar."
  RU: "Каждый отмеченный шаблон становится одним фото в каждом листинге. С шаблонов с пометкой **Всегда включено** отметку снять нельзя."
• ", and {1} {2} already listed"
  LV: ", un jau publicētas: {1}"
  RU: ", и уже выставлено: {1}"
• "Final title shape. Must contain {design_name} and {style}. Etsy hard limit is 140 chars."
• "Forget this link? Later orders of the listing will ask for the SKU again. Orders that already have it keep it."
  LV: "Aizmirst šo saiti? Nākamie šī sludinājuma pasūtījumi atkal prasīs SKU. Pasūtījumi, kuriem tas jau ir, to saglabās."
  RU: "Забыть эту связь? Следующие заказы этого листинга снова запросят SKU. Заказы, где он уже есть, его сохранят."
• "Folder is no longer on disk — images unavailable."
  LV: "Mape vairs nav diskā — attēli nav pieejami."
  RU: "Папки больше нет на диске — изображения недоступны."
• "Nothing printed on it yet, and the print area in full view."
  LV: "Uz tā vēl nekas nav uzdrukāts, un drukas laukums ir pilnībā redzams."
  RU: "На нём ещё ничего не напечатано, и область печати видна полностью."
• "A master does nothing on its own. In **Niches**, choose it for the product type and shop it is for, and every run there builds from it."
  LV: "Galvenais sludinājums pats par sevi neko nedara. Sadaļā **Nišas** izvēlieties to attiecīgajam produkta veidam un veikalam, un katra palaišana tur veidos sludinājumus no tā."
  RU: "Сам по себе мастер-листинг ничего не делает. В разделе **Ниши** выберите его для нужного типа товара и магазина, и каждый запуск там будет создавать листинги на его основе."
• "The AI writes each listing from its first photo. Prompt Lab sets the rules it follows: the title pattern, how many tags, words it must never use and words it must include."
  LV: "AI uzraksta katru sludinājumu pēc tā pirmās fotogrāfijas. Prompt Lab nosaka noteikumus, kuriem tas seko: nosaukuma paraugu, tagu skaitu, vārdus, kurus nedrīkst lietot, un vārdus, kuriem jābūt."
  RU: "ИИ пишет каждый листинг по его первому фото. Prompt Lab задаёт правила: шаблон заголовка, количество тегов, запрещённые слова и обязательные слова."
• "Etsy Image Limit"
• "This box is your collection's taste memory. After your first 3 picks, ShopPilot writes down what you like, and every run leans toward it. The AI that matches pictures to words can't understand “not”, so only FAVOR words choose which designs get picked. AVOID words steer the Pinterest searches instead."
  LV: "Šis lauks ir jūsu kolekcijas gaumes atmiņa. Pēc pirmajām 3 izvēlēm ShopPilot pieraksta, kas jums patīk, un katra atlases palaišana tiecas uz to. Mākslīgais intelekts, kas salīdzina attēlus ar vārdiem, nesaprot noliegumu “ne”, tāpēc tikai FAVOR vārdi nosaka, kuri dizaini tiek izvēlēti. AVOID vārdi tā vietā virza Pinterest meklēšanu."
  RU: "Это поле — память вкуса вашей коллекции. После первых 3 выбранных дизайнов ShopPilot записывает, что вам нравится, и каждый запуск отбора склоняется к этому. ИИ, который сопоставляет картинки со словами, не понимает «не», поэтому только слова FAVOR решают, какие дизайны будут выбраны. Слова AVOID вместо этого направляют поиск в Pinterest."
• "One master can serve many shops and niches. To change it for one shop only, press **Duplicate** and choose the copy on that shop’s niche. **Remove** takes a master out of your library; nothing on Etsy is deleted."
  LV: "Viens galvenais sludinājums var kalpot daudziem veikaliem un nišām. Lai to mainītu tikai vienam veikalam, spiediet **Duplicate** un izvēlieties kopiju šī veikala nišā. **Remove** izņem galveno sludinājumu no jūsu bibliotēkas; Etsy nekas netiek dzēsts."
  RU: "Один мастер-листинг может служить многим магазинам и нишам. Чтобы изменить его только для одного магазина, нажмите **Duplicate** и выберите копию в нише этого магазина. **Remove** убирает мастер-листинг из вашей библиотеки; на Etsy ничего не удаляется."
• "**Create Draft** makes drafts you can check on Etsy first. **Create + Publish Live** puts listings in front of buyers straight away."
  LV: "**Izveidot melnrakstu** izveido melnrakstus, ko vispirms varat pārbaudīt Etsy. **Izveidot + publicēt** uzreiz parāda sludinājumus pircējiem."
  RU: "**Создать черновик** создаёт черновики, которые можно сначала проверить на Etsy. **Создать + опубликовать** сразу показывает листинги покупателям."
• "Different for one shop? Duplicate it"
  LV: "Citādāk vienam veikalam? Dublējiet to"
  RU: "Нужно иначе для одного магазина? Сделайте копию"
• "Leave blank unless ShopPilot auto-detects the wrong variation property. If needed, enter only Etsy's numeric property ID."
• "images cannot be read yet."
  LV: "attēlus vēl nevar nolasīt."
  RU: "изображения пока нельзя прочитать."
• "needs files"
  LV: "trūkst failu"
  RU: "нужны файлы"
• "Paste the exact full folder path used on the computer running ShopPilot Bridge. It must contain listing folders such as f1, e2, or art10."
• "pick up, or picks up wrongly."
  LV: "neatrod vai atrod nepareizi."
  RU: "не находит или находит неправильно."
• "A number on a folder is its place in the queue. Greyed folders are already in another plan. A hollow ring means the folder is still on your PC: it uploads when you start the plan."
  LV: "Skaitlis uz mapes ir tās vieta rindā. Pelēkās mapes jau ir citā plānā. Tukšs aplis nozīmē, ka mape vēl ir jūsu datorā: tā augšupielādēsies, kad sāksiet plānu."
  RU: "Число на папке — её место в очереди. Серые папки уже в другом плане. Пустое кольцо значит, что папка ещё на вашем компьютере: она загрузится при запуске плана."
• "A saved change reaches the next run of every shop that uses this master. Listings already on Etsy stay as they are."
  LV: "Saglabātas izmaiņas nonāk katra veikala nākamajā palaišanā, kas izmanto šo galveno sludinājumu. Sludinājumi, kas jau ir Etsy, paliek nemainīti."
  RU: "Сохранённое изменение попадёт в следующий запуск каждого магазина, который использует этот мастер-листинг. Листинги, уже размещённые на Etsy, не меняются."
• "Without {{INTRO}} the opening goes at the top, and without {{HASHTAGS}} the hashtags go at the end. The **Insert** buttons put one where you click."
• "— choose which side its top faces. Designs that already fit,"
  LV: "— izvēlieties, uz kuru pusi vērsta tā augšdaļa. Dizaini, kas jau der"
  RU: "— выберите, в какую сторону смотрит его верх. Дизайны, которые уже подходят"
• "Every time a plan ran, with each folder’s result. A failed folder says why. In a weekly plan it gets one more try later, and if three runs in a row fail, the plan stops and says what to fix."
  LV: "Katra reize, kad plāns darbojās, ar katras mapes rezultātu. Neveiksmīga mape parāda iemeslu. Nedēļas plānā tā vēlāk saņem vēl vienu mēģinājumu, un, ja trīs palaišanas pēc kārtas neizdodas, plāns apstājas un pasaka, kas jālabo."
  RU: "Каждый запуск плана с результатом по каждой папке. Неудачная папка показывает причину. В недельном плане она получит ещё одну попытку позже, а если три запуска подряд не удались, план остановится и подскажет, что исправить."
• "Slot 1 leads the listing, and the AI writes the description from it. Folders made by Create Mockups already use these names."
  LV: "1. vieta ir sludinājuma galvenā, un AI raksta aprakstu pēc tās. Mapes, ko izveido Izveidot maketus, jau izmanto šos nosaukumus."
  RU: "Место 1 — главное в листинге, по нему ИИ пишет описание. Папки из «Создать мокапы» уже используют эти имена."
• "Everything a new shop needs before its first listing, in the order you do it."
  LV: "Viss, kas jaunam veikalam vajadzīgs pirms pirmā sludinājuma, tādā secībā, kādā to darāt."
  RU: "Всё, что нужно новому магазину до первого листинга, в том порядке, в котором вы это делаете."
• "partial / needs attention"
  LV: "daļēji / jāpārbauda"
  RU: "частично / требует внимания"
• "Required to fulfil posters through Gelato. Each shop uses its own Gelato account and is billed separately, so a key is never shared between shops. A saved key stays in place unless you type a replacement."
• "**Green** is ready. **Orange** is missing files, so hover it to see which. **Blue** already has a listing, so a second one is not made by accident."
  LV: "**Zaļā** ir gatava. **Oranžajai** trūkst failu — novietojiet kursoru virs tās, lai redzētu, kuru. **Zilajai** jau ir sludinājums, lai otrs netiktu izveidots nejauši."
  RU: "**Зелёная** готова. В **оранжевой** не хватает файлов — наведите курсор, чтобы увидеть каких. У **синей** уже есть листинг, поэтому второй не создастся случайно."