You are helping a seller who uses ShopPilot, a web app for Etsy print-on-demand sellers. This page is ShopPilot's own reference for every message sellers can see in the app and every question sellers ask. Use it as your source of truth for anything about ShopPilot.
How it works
- Proxies are optional. A shop uses one only when its routing mode is Proxy. New shops start on Direct.
- The "Proxies" page has the "Shop Proxy List". Press "+ Add", paste each proxy as your provider shows it, either host:port:user:password or http://user:password@host:port (https://, socks4:// and socks5:// work too), then press "Save Shop Proxy".
- Each proxy can be in the list only once, and each shop must use a different proxy.
- To use a proxy for a shop: in "Settings", set the shop to Proxy and pick the proxy under "Bound proxy". "Test Active Profile Proxy" on the "Proxies" page tests the active shop's proxy.
- A Proxy shop reaches Etsy only through its own proxy. If that proxy is missing or not working, ShopPilot does not contact Etsy for that shop at all (no fallback to Direct). Runs, the Listing Scheduler, sales checks and Auto Orders for that shop stop with "Proxy required but proxy failed: ..." until the proxy works again or the shop is switched to Direct.
- Deleting a proxy that a shop uses clears it from that shop ("Cleared bound proxy on: ..."), and that shop needs a new proxy before it can work in Proxy mode again.
- Market Research has its own separate "Market Research Proxy" lower on the same page. It is never used for shops, and a shop proxy cannot be used for it.
Problems and errors
A proxy test or save fails: what each proxy error means
ID: proxies-check-failed
Seen as:
- "Proxy required but proxy failed: {…}"
- "The proxy didn't answer in time. Check that it's online and that the address and port are right, or try another proxy."
- "The proxy refused the user name or password (HTTP 407). Check them with your proxy provider and save the proxy again."
- "The proxy refused the connection (HTTP 403). Some proxies only allow certain sites, or only your own IP address. Check its allowlist with your proxy provider."
- "The proxy refused the connection (HTTP {…}). Check it with your proxy provider."
- "Couldn't connect through the proxy. Check its address, port and password, or try another proxy."
- "Nothing answered at the proxy's address and port. Check the port number with your proxy provider."
- "The proxy didn't work. Check its address, port and password, or try another proxy."
- "The proxy's host name couldn't be found. Check the address."
- "Proxy {…}'s host name could not be found. Check the host in the address your provider gives you, then save again."
- "Proxy {1}'s host name could not be found. Check the host in the address your provider gives you, then save again."
LV: "Starpniekservera {1} resursdatora nosaukumu neizdevās atrast. Pārbaudiet resursdatoru adresē, ko dod jūsu pakalpojumu sniedzējs, un saglabājiet vēlreiz."
RU: "Не удалось найти имя хоста прокси {1}. Проверьте хост в адресе, который даёт ваш провайдер, и сохраните снова."
- "The proxy's user name or password has characters a proxy connection can't carry. Use the plain letters, digits and symbols your provider gave you."
- "The secure connection through the proxy failed. Check that the proxy type (http, https or socks5) is the one your provider gave you."
- "Proxy required but proxy failed: The proxy isn't valid." (older wording)
- "The proxy didn't respond. Check that it's online and that the address and port are right, or try another proxy." (older wording)
People say: "proxy not working", "407", "proxy failed", "the scheduler stopped because of the proxy"
Why: ShopPilot tested the proxy before talking to Etsy and the test failed. The text after "Proxy required but proxy failed:" says why:
- "didn't answer in time" or "Nothing answered": the proxy is offline, or the host or port is wrong.
- "refused the user name or password (HTTP 407)": wrong user name or password, or the proxy plan expired.
- "refused the connection (HTTP 403)": the proxy only allows some sites or only your own IP address (an allowlist).
- "host name couldn't be found": the host part of the address is wrong.
- "characters a proxy connection can't carry": the password or user name has unusual characters.
- "secure connection through the proxy failed": the proxy type (http, https or socks5) is not the one the provider gave you.
Fix:
- Open your proxy provider's dashboard and check that the proxy is active and paid, and copy its details again.
- Open "Proxies", paste the proxy again in one of the accepted forms (host:port:user:password or http://user:password@host:port), and press "Save Shop Proxy".
- Make the shop active and press "Test Active Profile Proxy".
- For HTTP 403: in your provider's dashboard, switch the proxy to user name and password login (not "IP allowlist / whitelist" login), and make sure it is allowed to open all websites.
- If you don't need a proxy for this shop, set the shop to Direct in "Settings".
- After the proxy works, open "Listing Scheduler" and press "Resume" on any plan that stopped. Auto Orders and sales checks retry by themselves.
If still stuck: try a different proxy from your provider. If no proxy works, contact ShopPilot support with the error text (never send the proxy password in a group chat).
Notes: While the proxy fails, nothing is sent to Etsy for that shop, so nothing is half-done. Retrying after the fix is safe.
"Save failed" or "not written in a form ShopPilot can use" on the Proxies page
ID: proxies-save-format
Seen as:
- "Save failed"
LV: "Saglabāšana neizdevās"
RU: "Не удалось сохранить"
- "Could not save the proxies. Please try again."
LV: "Neizdevās saglabāt starpniekserverus. Lūdzu, mēģiniet vēlreiz."
RU: "Не удалось сохранить прокси. Попробуйте ещё раз."
- "The proxies could not be saved. Try again."
LV: "Starpniekserverus neizdevās saglabāt. Mēģiniet vēlreiz."
RU: "Не удалось сохранить прокси. Попробуйте ещё раз."
- "The proxy was not saved. Check its URL and try again."
LV: "Starpniekserveris netika saglabāts. Pārbaudiet tā URL un mēģiniet vēlreiz."
RU: "Прокси не сохранён. Проверьте его URL и попробуйте ещё раз."
- "The proxy address isn't a valid proxy URL. It should look like http://user:password@host:port."
- "Proxy {…} is empty. Paste its address as http://user:password@host:port, or remove that row."
- "Invalid proxy URL."
- "Proxy URL cannot contain a path, query string, or fragment."
- "Proxy URL must include a port."
- "Proxy URL must include a supported scheme and host."
- "Private or local proxy hosts are not allowed."
- "Private, loopback, link-local, or reserved proxy addresses are not allowed."
- "The proxy host could not be resolved safely."
- "The proxy host returned an invalid DNS answer."
- "Proxy {1} is not written in a form ShopPilot can use. Write it as host:port:user:password or http://user:password@host:port (socks5:// works too)."
LV: "Starpniekserveris {1} nav ierakstīts formā, ko ShopPilot var izmantot. Ierakstiet to kā host:port:user:password vai http://user:password@host:port (der arī socks5://)."
RU: "Прокси {1} записан в виде, который ShopPilot не может использовать. Запишите его как host:port:user:password или http://user:password@host:port (socks5:// тоже подходит)."
- "Proxy {1} is not written in a form ShopPilot can use. Write it as http://user:password@host:port (socks5:// works too). If your provider shows host:port:user:password, put it together as http://user:password@host:port."
LV: "Starpniekserveris {1} nav ierakstīts formā, ko ShopPilot var izmantot. Ierakstiet to kā http://user:password@host:port (der arī socks5://). Ja jūsu pakalpojumu sniedzējs rāda host:port:user:password, salieciet to kā http://user:password@host:port."
RU: "Прокси {1} записан в виде, который ShopPilot не может использовать. Запишите его как http://user:password@host:port (socks5:// тоже подходит). Если ваш провайдер показывает host:port:user:password, соберите это как http://user:password@host:port."
- "Proxy {1} has an invalid URL." (older wording)
People say: "proxies won't save", "Save failed on proxies", "invalid URL"
Why: One of the rows in the "Shop Proxy List" is not a proxy address ShopPilot can use: an empty row, a missing port, extra text after the port (a path like /something), an address of your own computer or home network, or a host that does not exist. The whole list is not saved until every row is valid. ("Save failed" can also appear on "Settings" when a shop's setup can't be saved; there it usually means the shop is set to Proxy without a picked proxy, see "A Proxy shop has no proxy".)
Fix:
- Look at each row in "Shop Proxy List". Remove empty rows (or fill them).
- Write each proxy exactly as host:port:user:password (for example proxy.example.com:8000:myuser:mypass) or http://user:password@host:port. socks5://user:password@host:port also works.
- Don't add anything after the port, and don't use addresses of your own computer or home network.
- Press "Save Shop Proxy" again. If the message names a row ("Proxy 2 ..."), fix that row.
- A bare "Save failed" names no row: check every row as in steps 1 to 3. If all rows look right, reload the page (you may have been signed out or lost the connection) and save again.
If still stuck: send support the row's format with the password replaced by *** .
Notes: Both forms in step 2 work. An older wording of the message said to use only the http:// form; that is no longer needed.
Duplicate proxy, list full, or a proxy already used by another shop
ID: proxies-duplicate-full
Seen as:
- "Proxy {…} is already in the list. Each proxy can be added only once: remove the second copy, or enter a different proxy."
- "Proxy {1} is already in the list. Each proxy can be added only once: remove the second copy, or enter a different proxy."
LV: "Starpniekserveris {1} jau ir sarakstā. Katru starpniekserveri var pievienot tikai vienreiz: izdzēsiet otro kopiju vai ievadiet citu starpniekserveri."
RU: "Прокси {1} уже есть в списке. Каждый прокси можно добавить только один раз: удалите вторую копию или введите другой прокси."
- "The proxy list is full."
- "This proxy is already bound to {1}. Each shop profile must use a different proxy."
LV: "Šis starpniekserveris jau ir piesaistīts: {1}. Katram veikala profilam jāizmanto cits starpniekserveris."
RU: "Этот прокси уже привязан: {1}. Каждый профиль магазина должен использовать отдельный прокси."
- "The dedicated Market Research proxy cannot be added to the shop proxy pool. Use a different shop proxy."
- "That proxy is already in the shop proxy pool. Market Research requires a separate proxy."
- "Duplicate proxies are not allowed." (older wording)
People say: "can't add the same proxy to two shops", "proxy list is full"
Why: Each proxy can be in the list only once, and each shop must have its own proxy. The list also has a maximum size. The Market Research proxy must be different from every shop proxy.
Fix:
- Remove the second copy of the same proxy and press "Save Shop Proxy".
- Give each Proxy shop its own proxy. If two shops must share one connection, set one of them to Direct instead.
- If the list is full, delete proxies you no longer use, then add the new one.
If still stuck: contact ShopPilot support if you need a larger proxy list.
A Proxy shop has no proxy, or its proxy was deleted
ID: proxies-missing-binding
Seen as:
- "This shop is set to Proxy, but it has no proxy yet. A Proxy shop reaches Etsy only through its own proxy. Add the proxy on the Proxies page, then pick it under Bound proxy in Settings. If you don't use a proxy, switch the shop to Direct."
LV: "Šim veikalam ir iestatīts Starpniekserveris, bet tam vēl nav starpniekservera. Veikals, kuram iestatīts Starpniekserveris, sasniedz Etsy tikai caur savu starpniekserveri. Pievienojiet starpniekserveri sadaļā Starpniekserveris, tad izvēlieties to laukā Piesaistītais starpniekserveris sadaļā Iestatījumi. Ja neizmantojat starpniekserveri, pārslēdziet veikalu uz Tiešais."
RU: "Этот магазин стоит в режиме «Прокси», но прокси у него ещё нет. Магазин в режиме «Прокси» подключается к Etsy только через свой прокси. Добавьте прокси на странице «Прокси», затем выберите его в поле «Привязанный прокси» в «Настройках». Если вы не пользуетесь прокси, переключите магазин на «Напрямую»."
- "“{1}” is set to Proxy, but it has no proxy yet. A Proxy shop reaches Etsy only through its own proxy. Add the proxy on the Proxies page, then pick it under Bound proxy in Settings. If you don't use a proxy, switch the shop to Direct."
LV: "Veikalam “{1}” ir iestatīts Starpniekserveris, bet tam vēl nav starpniekservera. Veikals, kuram iestatīts Starpniekserveris, sasniedz Etsy tikai caur savu starpniekserveri. Pievienojiet starpniekserveri sadaļā Starpniekserveris, tad izvēlieties to laukā Piesaistītais starpniekserveris sadaļā Iestatījumi. Ja neizmantojat starpniekserveri, pārslēdziet veikalu uz Tiešais."
RU: "Магазин «{1}» стоит в режиме «Прокси», но прокси у него ещё нет. Магазин в режиме «Прокси» подключается к Etsy только через свой прокси. Добавьте прокси на странице «Прокси», затем выберите его в поле «Привязанный прокси» в «Настройках». Если вы не пользуетесь прокси, переключите магазин на «Напрямую»."
- "“{1}” is set to Proxy, but it has no proxy yet. Pick its proxy under Bound proxy, or add one on the Proxies page first. If you don't use a proxy, switch the shop to Direct. Its changes save once this is done."
LV: "Veikalam “{1}” ir iestatīts Starpniekserveris, bet tam vēl nav starpniekservera. Izvēlieties tā starpniekserveri laukā Piesaistītais starpniekserveris vai vispirms pievienojiet to sadaļā Starpniekserveris. Ja neizmantojat starpniekserveri, pārslēdziet veikalu uz Tiešais. Izmaiņas tiks saglabātas, kad tas būs izdarīts."
RU: "Магазин «{1}» стоит в режиме «Прокси», но прокси у него ещё нет. Выберите его прокси в поле «Привязанный прокси» или сначала добавьте прокси на странице «Прокси». Если вы не пользуетесь прокси, переключите магазин на «Напрямую». Изменения сохранятся, когда это будет сделано."
- "The proxy picked for “{1}” was deleted, or its address can't be used. Add a working proxy on the Proxies page, then pick it under Bound proxy in Settings. If you don't use a proxy, switch the shop to Direct."
LV: "Veikalam “{1}” izvēlētais starpniekserveris ir izdzēsts vai tā adresi nevar izmantot. Pievienojiet strādājošu starpniekserveri sadaļā Starpniekserveris, tad izvēlieties to laukā Piesaistītais starpniekserveris sadaļā Iestatījumi. Ja neizmantojat starpniekserveri, pārslēdziet veikalu uz Tiešais."
RU: "Прокси, выбранный для магазина «{1}», удалён или его адрес нельзя использовать. Добавьте рабочий прокси на странице «Прокси», затем выберите его в поле «Привязанный прокси» в «Настройках». Если вы не пользуетесь прокси, переключите магазин на «Напрямую»."
- "Bound proxy was deleted. This profile will refuse Etsy requests until you bind a different proxy."
LV: "Piesaistītais starpniekserveris ir dzēsts. Šis profils atteiks Etsy pieprasījumus, līdz piesaistīsiet citu starpniekserveri."
RU: "Привязанный прокси удалён. Этот профиль будет отклонять запросы к Etsy, пока вы не привяжете другой прокси."
- "Required for real work. This profile will not talk to Etsy or fulfillment until a proxy is bound."
LV: "Nepieciešams reālam darbam. Šis profils nesazināsies ar Etsy vai pasūtījumu izpildi, kamēr nebūs piesaistīts starpniekserveris."
RU: "Нужно для реальной работы. Этот профиль не будет связываться с Etsy и сервисами выполнения заказов, пока не привязан прокси."
- "Missing proxy (deleted)"
LV: "Starpniekserveris nav atrasts (dzēsts)"
RU: "Прокси не найден (удалён)"
- "That profile proxy is missing or has no URL"
LV: "Šī profila starpniekserveris nav atrasts vai tam nav URL"
RU: "Прокси этого профиля не найден или у него нет URL"
- "The active profile has a bound proxy that isn't reachable. Fix or replace the proxy on that profile, or temporarily unbind it for non-Etsy work. Shop Pilot blocks real Etsy runs on an unverified proxy on purpose."
LV: "Aktīvajam profilam piesaistītais starpniekserveris nav sasniedzams. Labojiet vai nomainiet starpniekserveri šajā profilā vai uz laiku atsaistiet to darbam ārpus Etsy. ShopPilot apzināti bloķē īstas Etsy palaišanas ar nepārbaudītu starpniekserveri."
RU: "Привязанный к активному профилю прокси недоступен. Исправьте или замените прокси в этом профиле или временно отвяжите его для работы вне Etsy. ShopPilot намеренно блокирует реальные запуски на Etsy через непроверенный прокси."
- "This profile is locked to its bound proxy. Real Etsy work refuses to run without it."
LV: "Šis profils ir piesaistīts savam starpniekserverim. Bez tā īsts darbs ar Etsy netiks palaists."
RU: "Этот профиль закреплён за своим прокси. Без него реальная работа с Etsy не запустится."
- "Bind a proxy to the active profile, then click Test Active Profile Proxy until Settings reports a valid outbound. Etsy actions stay blocked until the route passes."
LV: "Piesaistiet aktīvajam profilam starpniekserveri un nospiediet Test Active Profile Proxy, līdz Iestatījumi parāda derīgu savienojumu. Etsy darbības ir bloķētas, līdz pārbaude ir veiksmīga."
RU: "Привяжите прокси к активному профилю и нажимайте «Test Active Profile Proxy», пока «Настройки» не покажут рабочее подключение. Действия с Etsy заблокированы, пока проверка не пройдёт."
- "Refusing to run — direct Etsy traffic is not allowed."
- "Bind a proxy to this profile before making it active"
LV: "Pirms aktivizēšanas piesaistiet šim profilam starpniekserveri"
RU: "Перед активацией привяжите к этому профилю прокси"
- "Bind a proxy to this shop before saving it."
LV: "Pirms saglabāšanas piesaistiet šim veikalam starpniekserveri."
RU: "Перед сохранением привяжите прокси к этому магазину."
- "Cleared bound proxy on:"
LV: "Piesaistītais starpniekserveris noņemts:"
RU: "Привязка прокси снята:"
- "Proxy missing URL"
LV: "Starpniekserverim nav URL"
RU: "У прокси нет URL"
- "The proxy picked for “{…}” was deleted, or its address can't be used. Add a working proxy on the Proxies page, then pick it under Bound proxy in Settings. If you don't use a proxy, switch the shop to Direct."
- "{…} set to Proxy, but it has no proxy yet. A Proxy shop reaches Etsy only through its own proxy. Add the proxy on the Proxies page, then pick it under Bound proxy in Settings. If you don't use a proxy, switch the shop to Direct."
- "⚠ Missing proxy (deleted)"
LV: "⚠ Starpniekserveris nav atrasts (dzēsts)"
RU: "⚠ Прокси не найден (удалён)"
- "Removing it will UNBIND those profiles. They will refuse to talk to Etsy"
LV: "Ja to noņemsiet, šie profili tiks ATSAISTĪTI. Tie nesazināsies ar Etsy"
RU: "Удаление ОТВЯЖЕТ эти профили. Они не будут подключаться к Etsy"
- "Bind a proxy to '{1}' before saving its shop setup."
- "Cleared bound proxy on: {1} — those profiles need a new binding before they can work."
People say: "it says bind a proxy", "cleared bound proxy", "can't save shop setup", "refusing to run"
Why: The shop is set to Proxy, but no working proxy is picked for it: none was chosen yet, or the proxy it used was deleted from the list. A Proxy shop never falls back to Direct, so its Etsy work stops.
Fix:
- If you use a proxy for this shop: open "Proxies", add the proxy and press "Save Shop Proxy". Then open "Settings", choose the shop, and pick that proxy under "Bound proxy".
- If you don't use a proxy: open "Settings", choose the shop, and set it to Direct.
- Save the shop settings again.
Notes: "Cleared bound proxy on: ..." after saving the list means you removed a proxy that those shops were using. Pick a new proxy for each of them, or set them to Direct.
"Another Etsy shop already used this proxy's IP address": one proxy, one Etsy shop
ID: proxies-route-pin
Seen as:
- "Another Etsy shop already used this proxy's IP address"
- "Etsy approved the connection, but ShopPilot did not save it, because Etsy has already seen a different shop through this proxy's IP address."
- "That change would give '{…}' the private proxy already used by '{…}'. Each Etsy shop must use a different proxy."
- "Route pin: this shop's proxy was changed to an address another Etsy shop has used (or that could not be checked); its Etsy connection is not sent through it."
People say: "IP already used", "it says another Etsy shop already used this proxy", "I swapped proxies between shops and now it refuses"
Why: Etsy can link shops that share an IP address, so ShopPilot sends each Etsy shop through its own proxy only. Once an Etsy shop has used a proxy, that proxy never carries a different Etsy shop: not in this account, not in another account, and not after the first shop was removed.
- "Another Etsy shop already used this proxy's IP address" is shown on the page Etsy sends you back to after you approve. Etsy approved the connection, but ShopPilot did not save it.
- "That change would give ... the private proxy already used by ..." is shown in "Settings" when you pick a proxy that another shop uses.
- "Route pin: ..." is shown in a run's log when a shop's proxy was changed to one that another Etsy shop has used.
- A proxy written with a host name (for example gate.provider.com:7000:user1:pass) counts together with its user name, so the same gateway with another user name is another proxy. A proxy written as an IP address counts as one proxy whatever the user name. The one exception: when your provider sends each user name out through its own IP address, ShopPilot checks the IP address Etsy sees while you connect, and connects the shop if no other shop was seen from that address.
Fix:
- Generating a new link with the same proxy does not help.
- Open "Proxies", press "+ Add", paste a proxy that no other Etsy shop has ever used, and press "Save Shop Proxy".
- Open "Settings", choose this shop and pick the new proxy under "Bound proxy". If you don't need a proxy for this shop, set "Routing mode" to "Direct" instead.
- Open "Connect Etsy", press "Generate OAuth Link" and open the new link in the browser profile that uses the new proxy.
If still stuck: contact ShopPilot support with the shop name and the time. Never send the proxy password.
Notes: A proxy that an Etsy shop has used stays with that Etsy shop. It cannot be moved to another Etsy shop, even after the first shop is closed or removed.
Testing the proxy could not run
ID: proxies-test-could-not-run
Seen as:
- "Could not test the proxy. Please try again."
LV: "Neizdevās pārbaudīt starpniekserveri. Lūdzu, mēģiniet vēlreiz."
RU: "Не удалось проверить прокси. Попробуйте ещё раз."
- "Could not check the proxy just now. Checking again shortly."
LV: "Pašlaik neizdevās pārbaudīt starpniekserveri. Drīz pārbaudīsim vēlreiz."
RU: "Сейчас не удалось проверить прокси. Скоро проверим снова."
- "If timeouts continue, replace the proxy or try again later."
LV: "Ja gaidīšanas laiks joprojām beidzas, nomainiet starpniekserveri vai mēģiniet vēlāk."
RU: "Если время ожидания продолжает истекать, замените прокси или попробуйте позже."
People say: "Test Active Profile Proxy does nothing"
Why: The test could not reach ShopPilot, or the proxy timed out several times in a row.
Fix:
- Reload the page and press "Test Active Profile Proxy" again.
- If timeouts continue, replace the proxy or try again later.
Market Research proxy problems
ID: proxies-research
Seen as:
- "Add a dedicated research proxy first."
- "The research proxy could not be verified."
- "This proxy belongs only to Market Research. It is never offered to shop profiles, cannot match a proxy in the list above, and ShopPilot never falls back to the server connection. Market Research stays blocked until one dedicated proxy is saved and verified."
LV: "Šis starpniekserveris ir paredzēts tikai tirgus izpētei. Tas nekad netiek piedāvāts veikala profiliem, nedrīkst sakrist ar kādu starpniekserveri augstāk esošajā sarakstā, un ShopPilot nekad neizmanto servera savienojumu kā rezervi. Tirgus izpēte paliek bloķēta, līdz tiek saglabāts un pārbaudīts viens atsevišķs starpniekserveris."
RU: "Этот прокси используется только для исследования рынка. Он никогда не предлагается профилям магазинов, не может совпадать с прокси из списка выше, и ShopPilot никогда не переключается на соединение сервера. Исследование рынка остаётся заблокированным, пока не будет сохранён и проверен один отдельный прокси."
- "A dedicated research proxy is required. Direct server requests are disabled."
- "A dedicated research proxy is required for daily monitoring."
People say: "Market Research asks for a proxy"
Why: Market Research uses one proxy of its own, separate from every shop proxy. It must be added and pass its check before research can run.
Fix:
- Open "Proxies" and scroll to "Market Research Proxy".
- Paste a proxy that no shop uses into "Proxy URL" and press "Save Market Research Proxy".
- Press "Re-test saved proxy" to check it.
Notes: Market Research is part of ShopPilot's paid plans, not the free trial. On a free trial the "Market Research Proxy" box is hidden.
Rare technical messages (proxies)
ID: proxies-rare
Seen as:
- "Every shop proxy entry must be an object."
- "Invalid proxy identifier."
- "Invalid selected proxy."
- "Proxy list must be an array."
- "No proxy configured. Refusing to create a direct-capable session."
- "Could not verify direct WAN IP for the leak check. Refusing to trust the proxy because IP isolation cannot be proven."
- "Could not switch to that profile. Check its proxy binding in Profiles."
LV: "Neizdevās pārslēgties uz šo profilu. Pārbaudiet tā starpniekservera piesaisti sadaļā Profili."
RU: "Не удалось переключиться на этот профиль. Проверьте привязку прокси в разделе «Профили»."
- "{1}: proxy problem"
LV: "{1}: starpniekservera problēma"
RU: "{1}: проблема с прокси"
Why: Internal checks of the saved proxy list. They mean the page sent something unexpected, usually after an old page was left open.
Fix:
- Reload the page.
- Check the "Shop Proxy List" and press "Save Shop Proxy" again.
If still stuck: contact ShopPilot support with the exact message.
Not errors: labels and notes (proxies)
ID: proxies-not-errors
Seen as:
- "A short guided setup connects the essentials your first shop needs. The first step asks how the shop reaches Etsy: Direct, with nothing extra to set up, or through a proxy of your own."
LV: "Īsa iestatīšana ar norādēm savieno visu, kas vajadzīgs jūsu pirmajam veikalam. Pirmais solis jautā, kā veikals sasniedz Etsy: tieši, bez nekā papildus, vai caur jūsu paša starpniekserveri."
RU: "Короткая пошаговая настройка подключает всё, что нужно вашему первому магазину. Первый шаг спрашивает, как магазин будет связываться с Etsy: напрямую, без дополнительных настроек, или через ваш собственный прокси."
- "Direct needs nothing extra: ShopPilot talks to Etsy for this shop itself. Proxy sends this shop’s Etsy traffic through a proxy you own, which sellers with several shops use to keep them apart. You can change it later in Settings."
LV: "Tiešajam nekas papildus nav vajadzīgs: ShopPilot pats sazinās ar Etsy šī veikala vārdā. Starpniekserveris sūta šī veikala Etsy datplūsmu caur jums piederošu starpniekserveri — to izmanto pārdevēji ar vairākiem veikaliem, lai tos nošķirtu. To var mainīt vēlāk sadaļā Iestatījumi."
RU: "Для «Напрямую» ничего дополнительно не нужно: ShopPilot сам общается с Etsy от имени этого магазина. «Прокси» направляет трафик этого магазина к Etsy через ваш собственный прокси — так продавцы с несколькими магазинами разделяют их. Это можно изменить позже в «Настройках»."
- "refuses to run if the proxy can't be verified"
LV: "nepalaiž darbu, ja starpniekserveri nevar pārbaudīt"
RU: "не запускается, если прокси не удаётся проверить"
- "If you don't use a proxy, switch the shop to Direct."
- "Image limits and Etsy defaults."
LV: "Attēlu ierobežojumi un Etsy noklusējuma iestatījumi."
RU: "Ограничения для изображений и настройки Etsy по умолчанию."
Common questions
Q: Do I need a proxy?
A: No. Choose Direct for a shop unless you already keep that shop on its own proxy. New shops start on Direct.
Q: Which proxy format does ShopPilot accept?
A: host:port:user:password, or http://user:password@host:port. socks5://user:password@host:port also works. Nothing may follow the port.
Q: Can two shops use the same proxy?
A: No. Each Proxy shop needs its own proxy. Use Direct for a shop that doesn't need one.
Q: What happens if my proxy stops working?
A: ShopPilot stops all Etsy work for that shop (it never switches to Direct by itself). Fix or replace the proxy, or set the shop to Direct, then press "Resume" on any stopped plan in "Listing Scheduler".
Q: Does the Market Research proxy count as a shop proxy?
A: No. It is separate and can't be used by a shop, and a shop proxy can't be used for research.