Free trial

A trial limit is used up ("You've used today's ... free-trial ...")

ID: trial-limit-reached

Seen as:

• "You've used today's {…} free-trial {…}. They come back at midnight, or upgrade for unlimited."
• "You've used today's {1} free-trial {2}. They come back at midnight, or upgrade for unlimited."
  LV: "Šodienas bezmaksas izmēģinājuma limits ({1}) izlietots: {2}. Tas atjaunojas pusnaktī, vai uzlabojiet uz neierobežotu."
  RU: "Сегодняшний лимит пробного периода ({1}) исчерпан: {2}. Он обновится в полночь, или перейдите на тариф без ограничений."
• "You've used today's {…} free-trial {…} you get before connecting Etsy. Connect your Etsy shop for {…} more today, or upgrade for unlimited."
• "You've used today's {1} free-trial {2} you get before connecting Etsy. Connect your Etsy shop for {3} more today, or upgrade for unlimited."
  LV: "Šodienas bezmaksas izmēģinājuma limits pirms Etsy ({1}) izlietots: {2}. Pievienojiet savu Etsy veikalu, lai šodien saņemtu vēl {3}, vai uzlabojiet uz neierobežotu."
  RU: "Сегодняшний лимит пробного периода до Etsy ({1}) исчерпан: {2}. Подключите магазин Etsy, чтобы получить ещё {3} сегодня, или перейдите на тариф без ограничений."
• "You've used the {…} free-trial {…} you get before connecting Etsy. Connect your Etsy shop for {…} more, or upgrade for unlimited."
• "You've used the {1} free-trial {2} you get before connecting Etsy. Connect your Etsy shop for {3} more, or upgrade for unlimited."
  LV: "Bezmaksas izmēģinājuma limits pirms Etsy ({1}) izlietots: {2}. Pievienojiet savu Etsy veikalu, lai saņemtu vēl {3}, vai uzlabojiet uz neierobežotu."
  RU: "Лимит пробного периода до Etsy ({1}) исчерпан: {2}. Подключите магазин Etsy, чтобы получить ещё {3}, или перейдите на тариф без ограничений."
• "You've used all {…} free-trial {…}. Upgrade for unlimited."
• "You've used all {1} free-trial {2}. Upgrade for unlimited."
  LV: "Bezmaksas izmēģinājuma limits ({1}) izlietots: {2}. Uzlabojiet uz neierobežotu."
  RU: "Лимит пробного периода ({1}) исчерпан: {2}. Перейдите на тариф без ограничений."
• "Only {…} {…} left {…}. Choose fewer, or upgrade for unlimited."
• "Only {1} {2} left on your free trial. Choose fewer, or upgrade for unlimited."
  LV: "Izmēģinājumā atlikuši tikai {1}: {2}. Izvēlieties mazāk vai uzlabojiet uz neierobežotu."
  RU: "В пробном периоде осталось только {1}: {2}. Выберите меньше или перейдите на тариф без ограничений."
• "Only {1} {2} left on your free trial before you connect Etsy. Choose fewer, or connect your Etsy shop for more."
  LV: "Līdz Etsy pievienošanai izmēģinājumā atlikuši tikai {1}: {2}. Izvēlieties mazāk vai pievienojiet savu Etsy veikalu, lai saņemtu vairāk."
  RU: "До подключения Etsy в пробном периоде осталось только {1}: {2}. Выберите меньше или подключите магазин Etsy, чтобы получить больше."
• "This plan would post {…} listing{…} on {…}, but your free trial has {…} left that day. Post fewer, or upgrade for unlimited."
• "Free trial limit reached."
  LV: "Sasniegts bezmaksas izmēģinājuma limits."
  RU: "Достигнут лимит бесплатного пробного периода."
• "Today's {noun} are used up" (title of the limit window)
• "Your trial's {noun} are used up" (title of the limit window)

People say: "free trial limit reached", "they come back at midnight", "I used all my mockups today", "Only 2 Listings left, choose fewer", "I can't create more today"

Why: The free trial has fixed limits. A daily limit (mockup folders, Curate runs, listings, pins, orders) is used up until midnight in your own time zone. A limit for the whole trial (Curate images saved or put into sets, Bulk Edit applies) does not come back during the trial. Before your Etsy shop is connected every limit is half; the message then says so and offers the rest once you connect Etsy. "Only N ... left. Choose fewer" means this action needs more than what is left (for example more folders, collections or listings at once). "This plan would post N listings on <date>, but your free trial has N left that day" means a Listing Scheduler plan would put more listings on that day than the trial has left.

Fix:

1. Read which item the message names (mockups, Curate runs, listings, pins, orders, Curate images, Bulk Edit applies). The "Free trial" strip ("All limits") shows what is left and when it comes back.
2. Daily limit: wait until the time the message or the strip names (midnight in your time zone), or ask for less at once (fewer folders, untick some collections in "Curate collections", fewer listings per day in the "Listing Scheduler").
3. "Connect your Etsy shop for N more": open "Connect Etsy" and connect the shop. The full limit opens straight away.
4. A whole-trial limit, or you need more than the trial gives: press "Upgrade" (https://shoppilot.dev/pricing).

If still stuck: contact ShopPilot support with the exact message and your account email.

Notes: A refused action did not start, so nothing was created and nothing was counted. What you already made stays and can be downloaded. The wording of the strip and the limit window in the app is also listed under "Free trial banners: limits used up, half limits before Etsy, read-only day, choose which shops to keep".

"Preview uses today's listings" (Preview Copy on the free trial)

ID: trial-preview-listings

Seen as:

• "Your free preview is used, and each preview after it uses one of today's Create Listings. Today's are used up. More at {…}, or upgrade for unlimited."
• "This preview needs {…} of today's Create Listings (one per folder), and you have {…} {…} left. Preview fewer folders, or upgrade for unlimited."

People say: "my free preview is used", "preview costs a listing", "This preview needs 3 of today's Create Listings"

Why: On the free trial the first folder you preview with "Preview Copy" (once in the whole trial) is free. Every other previewed folder counts as one of today's Create Listings, because ShopPilot's AI writes the copy for it. ShopPilot asks before it counts. If today's listings are used up, or you picked more folders than listings are left, the preview is refused.

Fix:

1. Preview fewer folders. The message says how many listings are left today.
2. Wait until the time shown (midnight in your time zone), or connect your Etsy shop for the full daily limit, or upgrade.

Notes: Creating the listing later from the same preview does not count again. Paid plans do not have this rule.

"Connect your Etsy shop" (the trial waits for your shop)

ID: trial-needs-etsy

Seen as:

• "Your trial runs at half limits until your Etsy shop is connected"
• "Curate and Mockups work now. Connect your shop in ShopPilot (Connect Etsy) for the full limits, and for listings, Auto Orders, Bulk Edit, Prompt Lab and file uploads."
• "Listings are made in your Etsy shop. Connect it to create them on your free trial."
  LV: "Sludinājumi tiek veidoti jūsu Etsy veikalā. Pievienojiet to, lai tos izveidotu bezmaksas izmēģinājumā."
  RU: "Объявления создаются в вашем магазине Etsy. Подключите его, чтобы создавать их в бесплатном пробном периоде."
• "Auto Orders sends your Etsy shop's orders. Connect your shop to use it on your free trial."
  LV: "Auto Orders sūta jūsu Etsy veikala pasūtījumus. Pievienojiet veikalu, lai to lietotu bezmaksas izmēģinājumā."
  RU: "Auto Orders отправляет заказы вашего магазина Etsy. Подключите магазин, чтобы пользоваться этим в бесплатном пробном периоде."
• "Bulk Edit changes the listings in your Etsy shop. Connect your shop to use it on your free trial."
  LV: "Lielapjoma rediģēšana maina sludinājumus jūsu Etsy veikalā. Pievienojiet veikalu, lai to lietotu bezmaksas izmēģinājumā."
  RU: "Массовое редактирование меняет объявления в вашем магазине Etsy. Подключите магазин, чтобы пользоваться им в бесплатном пробном периоде."
• "Connect your Etsy shop to use this. It opens on your free trial as soon as your shop is connected."
  LV: "Pievienojiet savu Etsy veikalu, lai to lietotu. Bezmaksas izmēģinājumā tas atveras, tiklīdz veikals ir pievienots."
  RU: "Подключите свой магазин Etsy, чтобы пользоваться этим. В бесплатном пробном периоде это откроется, как только магазин будет подключён."
• "Prompt Lab opens as soon as your Etsy shop is connected. It is part of your free trial."
  LV: "Promptu laboratorija atveras, tiklīdz jūsu Etsy veikals ir pievienots. Tā ir daļa no jūsu bezmaksas izmēģinājuma."
  RU: "Лаборатория промптов откроется, как только ваш магазин Etsy будет подключён. Она входит в ваш бесплатный пробный период."
• "The Listing Scheduler posts to your Etsy shop. Connect it to plan listings on your free trial."
  LV: "Sludinājumu plānotājs publicē jūsu Etsy veikalā. Pievienojiet to, lai plānotu sludinājumus bezmaksas izmēģinājumā."
  RU: "Планировщик листингов публикует в вашем магазине Etsy. Подключите его, чтобы планировать объявления в бесплатном пробном периоде."
• "Uploading your own files opens as soon as your Etsy shop is connected. Until then, Mockups takes design images and Curate brings in Pinterest images."
  LV: "Savu failu augšupielāde atveras, tiklīdz jūsu Etsy veikals ir pievienots. Līdz tam maketi pieņem dizainu attēlus, un dizainu atlase ienes attēlus no Pinterest."
  RU: "Загрузка своих файлов откроется, как только ваш магазин Etsy будет подключён. До тех пор мокапы принимают изображения дизайнов, а отбор дизайнов приносит изображения из Pinterest."
• "PDF designs open as soon as your Etsy shop is connected. Use PNG, JPEG or WebP images until then."
  LV: "PDF dizaini atveras, tiklīdz jūsu Etsy veikals ir pievienots. Līdz tam izmantojiet PNG, JPEG vai WebP attēlus."
  RU: "PDF-дизайны откроются, как только ваш магазин Etsy будет подключён. До тех пор используйте изображения PNG, JPEG или WebP."
• "This reads your Etsy shop, so it waits until the shop is connected. Connect it on the Connect Etsy page: it is part of your free trial."
  LV: "Šis nolasa jūsu Etsy veikalu, tāpēc tas gaida, līdz veikals ir pievienots. Pievienojiet to lapā “Pievienot Etsy” — tas ir daļa no jūsu bezmaksas izmēģinājuma."
  RU: "Это читает ваш магазин Etsy, поэтому ждёт, пока магазин не будет подключён. Подключите его на странице «Подключить Etsy» — это входит в ваш бесплатный пробный период."
• "Half limits until you connect Etsy"
• "Connect your Etsy shop first"

People say: "it says connect your Etsy shop to use my free trial", "Create Listings is locked", "Prompt Lab will not open", "I can't upload files", "half limits", "Auto prep failed: Connect your Etsy shop"

Why: Until your first Etsy shop is connected, the free trial works at half limits and only Curate, the Pin Picker and Mockups (design images) are open. Listings, the Listing Scheduler, Auto Orders, Bulk Edit, Prompt Lab, PDF designs, uploading your own files and anything that reads your Etsy shop wait for the shop. Each Etsy shop gets one free trial.

Fix:

1. Open "Connect Etsy", press "Generate OAuth Link", open the link in a browser signed in to your Etsy shop and approve on Etsy (see the Etsy connection section of this page).
2. When "Current Token" shows the shop as connected, reload ShopPilot. The locked pages open and the limits go to the full amount on the same trial.
3. Until then use Curate and Mockups with PNG, JPEG or WebP design images (PDF designs wait for the shop).

If still stuck: if connecting says this shop already had a trial, see "This Etsy shop has already had a ShopPilot free trial" below.

Market Research and the Shop Analyzer are not in the free trial

ID: trial-paid-only

Seen as:

• "Market Research is part of ShopPilot's paid plans, not the free trial. Upgrade to use it."
  LV: "Tirgus izpēte ir daļa no ShopPilot maksas plāniem, nevis bezmaksas izmēģinājuma. Uzlabojiet plānu, lai to lietotu."
  RU: "Исследование рынка входит в платные тарифы ShopPilot, а не в бесплатный пробный период. Перейдите на тариф, чтобы пользоваться им."
• "The Shop Analyzer is part of ShopPilot's paid plans, not the free trial. Upgrade to use it."
  LV: "Veikalu analīze ir daļa no ShopPilot maksas plāniem, nevis bezmaksas izmēģinājuma. Uzlabojiet plānu, lai to lietotu."
  RU: "Анализ магазинов входит в платные тарифы ShopPilot, а не в бесплатный пробный период. Перейдите на тариф, чтобы пользоваться им."

People say: "Market Research is locked on my trial", "Paid plans only", "Shop Analyzer not available"

Why: Market Research and the Shop Analyzer are part of every paid plan, not the free trial. They stay closed during the trial, before and after your Etsy shop is connected.

Fix:

1. Press "Upgrade" to move to a plan (https://shoppilot.dev/pricing). Your workspace carries over.
2. Everything else in the trial keeps working within its limits.

The free trial has ended (read-only day, then locked)

ID: trial-ended

Seen as:

• "Your free trial has ended. Look around and download what you need; nothing new runs. Upgrade to keep going — everything you made stays."
• "Your free trial has ended. Upgrade to keep going - your work is still here."
  LV: "Jūsu bezmaksas izmēģinājums ir beidzies. Uzlabojiet plānu, lai turpinātu — jūsu darbs joprojām ir šeit."
  RU: "Ваш бесплатный пробный период закончился. Перейдите на платный тариф, чтобы продолжить, — ваша работа сохранена."
• "Your free trial has ended, so no Etsy shop can be connected. Upgrade to keep going - your work is still here."
• "Trial ended · Read-only today. Look around and download your work; nothing new runs. Locks at {time}."
• "Your trial ends today at {time}. After that nothing runs, orders included."
• "Read-only until {date}" (heading of the trial card on the account page)
• "Upgrade to pick up where you left off. Your shops, settings and files are kept until {date}."

People say: "my trial ended", "nothing runs any more", "read-only", "I can't connect my Etsy shop after the trial", "Your free trial has ended. Upgrade to keep going"

Why: The trial runs 5 days. After that comes one read-only day: you can look around and download, but nothing new runs and no orders go out. Then ShopPilot is locked until you upgrade. No Etsy shop can be connected once the trial has ended.

Fix:

1. To keep going press "Upgrade" (or open https://shoppilot.dev/payment) and pay for the number of shops you use. Your workspace, shops and files carry over on the same key.
2. If you are not ready, use the read-only day to download what you need.
3. If you do nothing, your files and settings are kept until the date shown on the account page (16 days after the trial ends) and then deleted.

If still stuck: contact ShopPilot support with your account email.

Notes: If you pay for fewer shops than the trial had connected, you first choose which shops to keep (see "Choose N shops to keep").

"Choose N shops to keep" after paying for fewer shops

ID: trial-choose-shops

Seen as:

• "Choose which Etsy shops to keep on your plan first."
  LV: "Vispirms izvēlieties, kurus Etsy veikalus paturēt savā plānā."
  RU: "Сначала выберите, какие магазины Etsy оставить в вашем тарифе."
• "Could not save your choice. Please try again."
  LV: "Neizdevās saglabāt jūsu izvēli. Lūdzu, mēģiniet vēlreiz."
  RU: "Не удалось сохранить выбор. Попробуйте ещё раз."
• "Choose the shops to keep."
• "Only the account owner can choose the shops."
• "Choose which {limit} of your {count} shops to keep. Nothing runs until you do."
• "Your plan covers {limit} and you have {count} connected. Nothing runs until you choose."
• "Choose your shops first"

People say: "it asks me to choose shops", "nothing runs until I choose", "Could not save your choice", "I chose the wrong shop"

Why: You paid for fewer shops than your trial had connected. Nothing runs until you choose which shops to keep (as many as your plan includes). Only the account owner can choose; a team member cannot.

Fix:

1. Open the window "Choose N shops to keep" (also the "Choose shops" button in the "Free trial" strip). It lists your connected shops.
2. Tick the shops to keep and press "Keep these shops". The window shows what happens to the others before you confirm.
3. If it says "Could not save your choice. Please try again.", reload the page and choose again.
4. If you chose wrong, contact ShopPilot support within 16 days: the settings of the shops you let go are kept for that long.

Notes: The shops you let go lose their Etsy connection now, ShopPilot can no longer list, edit or send orders for them, and their scheduled plans are paused. Their order history stays and nothing changes on Etsy. To use more shops later, change your plan on the account page ("Subscription & Payments").

The free trial cannot be started

ID: trial-cannot-start

Seen as:

• "This account has already had its free trial."
• "This account already has a licence key, so it can't start a free trial."
• "Free trials are paused right now. Please try again later."
• "Verify your email address first."
• "Add a valid email address to your account first."
• "This email address has already had a ShopPilot free trial."
• "Free trials need a permanent email address. Temporary inboxes can't start one."
• "That email domain doesn't receive mail, so it can't start a free trial."
• "This account can’t start a free trial."
• "The free trial could not be started."
• "Too many tries. Wait a little and try again."
• "Free trials need your plain Gmail address. Gmail ignores dots, so sign up with the address typed without them."
• "You've paid for Shop Pilot with this email before. Use the activation key we emailed you, under Activation Key."

People say: "Start free trial does not work", "this account has already had its free trial", "this email already had a trial", "trial paused", "can't start a trial"

Why: A free trial can be started once for an account and an email address, and only by a new customer. The message says which rule stopped it:

• "This account has already had its free trial" or "This email address has already had a ShopPilot free trial": a trial was started before with this account or email.
• "This account already has a licence key" or "You've paid for Shop Pilot with this email before": you are already a customer. Use your key instead: account page > "Activation Key".
• "Verify your email address first" or "Add a valid email address to your account first": confirm the email with the 6-digit code first.
• "Free trials need a permanent email address" or "That email domain doesn't receive mail": use your normal mailbox (for example Gmail or Outlook) that you keep and can receive mail on, not a temporary, forwarding or alias address. If you signed up with such an address, change the account email on the account page ("Security" tab, "Change email") and try again.
• The Gmail message: sign up with your Gmail address typed without dots.
• "Free trials are paused right now": new trials are switched off for a while.
• "Too many tries. Wait a little and try again.": you pressed the button several times in a short time.

Fix:

1. Confirm your email first if it asks (account page > "Verify my email").
2. If you are already a customer, open "Activation Key" on the account page and connect your key. If you paid with this email before, use the key we emailed you.
3. If a trial was already used, choose a plan: https://shoppilot.dev/pricing.
4. "Too many tries": wait about an hour and press "Start free trial" once.
5. "Free trials are paused": try again later, or ask the team on the contact form at https://shoppilot.dev/free-trial.

If still stuck: contact ShopPilot support with your account email and the exact message.

"This Etsy shop has already had a ShopPilot free trial"

ID: trial-shop-used

Seen as:

• "This Etsy shop has already had a ShopPilot free trial. Upgrade to connect it."
• "This Etsy shop is already connected to another ShopPilot account, so it can't start a free trial. Upgrade to connect it."

People say: "my shop was refused for the trial", "this Etsy shop is already connected to another ShopPilot account", "Upgrade to connect it"

Why: Each Etsy shop gets one free trial. A shop that already had a ShopPilot trial, or that is connected to another ShopPilot account, cannot start a new trial.

Fix:

1. If the shop belongs to you and you used it on another ShopPilot account of yours, log in to that account instead.
2. Otherwise choose a plan to connect this shop: https://shoppilot.dev/pricing.

If still stuck: contact ShopPilot support with your account email and the shop name.

Notes: A trial can also be refused for a computer that already had a trial; see the Bridge section ("Free trial: this computer can't use the Bridge").

The trial's shop limit

ID: trial-shop-limit

Seen as:

• "Your free trial can connect up to {…} Etsy {…}, and {…} {…} already connected. Reconnecting one of them works; upgrade to connect a different shop."
• "Your free trial can connect up to {…} Etsy {…}, and all of them are in use. Reconnecting one of them works; upgrade to connect a different shop."
• "This licence key can connect at most {…} distinct Etsy {…}. It has already connected {…}. Reconnecting an already-authorized shop is allowed; contact an administrator to raise the shop limit."

People say: "Your free trial can connect up to 3 Etsy shops", "all of them are in use", "can't connect another shop on the trial"

Why: A free trial can connect up to 3 different Etsy shops. Reconnecting one of them always works. A different shop needs a plan. The last message ("This licence key can connect at most ...") comes from a key given by ShopPilot with its own shop limit.

Fix:

1. Reconnect one of the shops already connected, or upgrade to connect a different shop (https://shoppilot.dev/pricing).
2. For a key given by ShopPilot, contact ShopPilot support to change its shop limit.

Notes: See also "Trial or plan shop limit reached when connecting" in the Etsy connection section.

Connecting Etsy is refused because of the key or the shop

ID: trial-etsy-connect

Seen as:

• "OAuth returned an invalid shop identity."
• "The access key that started OAuth is no longer valid for this user."
• "The access key that started OAuth has been revoked."
• "The access key that started OAuth has expired."
• "OAuth returned an invalid Etsy shop identity."
• "The active profile has an invalid stored Etsy shop identity."
• "OAuth authenticated Etsy shop {…}, but this profile is already bound to Etsy shop {…}. Sign in to the profile's original Etsy shop and try again. No token or profile setting was changed."
• "Etsy shop {id} ({name}) is already connected to the '{profile}' profile on this account. Each Etsy shop belongs to exactly one profile - reconnect it from that profile, or disconnect it there first. No token or profile setting was changed."

People say: "OAuth says the access key expired", "the key that started OAuth is no longer valid", "this profile is already bound to Etsy shop", "invalid shop identity", "Etsy shop is already connected to another profile"

Why: ShopPilot checks the key and the shop when Etsy sends you back.

• "The access key that started OAuth has expired / has been revoked / is no longer valid for this user": the trial or plan ended, or the key was replaced, after you generated the link.
• "OAuth authenticated Etsy shop X, but this profile is already bound to Etsy shop Y. Sign in to the profile's original Etsy shop and try again. No token or profile setting was changed.": the browser was signed in to a different Etsy shop than the one this ShopPilot shop profile was first connected to.
• "Etsy shop ... is already connected to the '...' profile on this account": each Etsy shop belongs to exactly one shop profile in an account, and this shop is already attached to the profile named in the message. Connecting it to a second profile is refused so one shop's listings never go out under another shop's name.
• "invalid shop identity": Etsy's answer did not name a usable shop.

Fix:

1. Make sure the trial or plan is active (the account page shows it). If it ended, upgrade first.
2. Generate a new link: "Connect Etsy" > "Generate OAuth Link".
3. Open the link in a browser signed in to the Etsy shop this profile belongs to (sign out of other Etsy shops first), and approve.
4. For a different Etsy shop, create a new shop profile in "Settings" and connect that one instead.
5. For the "already connected to the ... profile" message, make the profile named in the message the active shop and connect it there. If the shop should live on another profile instead, first delete the old profile named in the message ("Settings", "Delete Shop"; its saved settings go with it), then connect the shop from the profile you want. If it still refuses, contact ShopPilot support.

If still stuck: contact ShopPilot support with the exact message, the shop profile name and the time.

Notes: Nothing is saved when this stops the connection, so trying again is safe.

Questions form on the Free trial page does not send

ID: trial-contact-form

Seen as:

• "That email address doesn't look right."
• "That Discord username doesn't look right."
• "That request is too long. Shorten the note and try again."
• "Something went wrong. Reload the page and try again."
• "You've sent a few requests already. We have them, and we'll be in touch."
• "We couldn't send your request just now. Message us on Discord or email support@shoppilot.dev instead."
• "This page has been open too long. Reload it and send the form again."
• "Something went wrong. Please"
• "Couldn't reach Shop Pilot. Check your connection and try again, or"
• "Choose how we should contact you: email or Discord."
• "Enter your email address."
• "Enter your Discord username."
• "We're getting a lot of requests right now. Message us on Discord or email support@shoppilot.dev instead."

People say: "the form on the free trial page says something went wrong", "That email address doesn't look right", "This page has been open too long"

Why: The "Questions before you start?" form checks your contact details and sends your question to the ShopPilot team. It refuses a mistyped email address or Discord username, a note that is too long, a page left open for a long time, or too many sends in a row. "Couldn't reach Shop Pilot" and "Something went wrong" mean the connection failed.

Fix:

1. Check the email address or the Discord username and shorten the note.
2. Reload the page and send the form once more.
3. If it says "We couldn't send your request just now", message the team on Discord or email support@shoppilot.dev instead.

Notes: The form does not start a trial. Start it from your account page with "Start free trial".

A link from the Alerio dashboard has expired

ID: trial-partner-link

Seen as:

• "This link has expired or was already opened in another browser."
• "Open the ad from your Alerio dashboard again. This link has expired or belongs to another browser."
• "Alerio dashboard verification is not connected yet."

People say: "the Alerio link does not work", "Open the ad from your Alerio dashboard again", "link was already opened in another browser"

Why: A link that starts from an ad in your Alerio dashboard works once, for a short time, and only in the browser that opened it. It fails when it is old, was already used, or was copied into another browser. The last message appears when the Alerio check is not available at the moment.

Fix:

1. Open the ad from your Alerio dashboard again, in the browser you will use for ShopPilot. Do not copy the link into another browser.
2. Sign up or log in in that same browser.
3. If the check is not available, try again later or contact ShopPilot support.

"Contact an administrator": trial keys given by ShopPilot

ID: trial-staff-keys

Seen as:

• "Your free trial access has expired. Contact an administrator if you need additional access."
• "Your free trial limit for {…} has been reached. Contact an administrator if you need additional access."
• "Your free trial limit has been reached. Contact an administrator if you need additional access."
  LV: "Jūsu bezmaksas izmēģinājuma limits ir sasniegts. Ja jums nepieciešama papildu piekļuve, sazinieties ar administratoru."
  RU: "Лимит бесплатного пробного периода исчерпан. Если вам нужен дополнительный доступ, свяжитесь с администратором."
• "Contact an administrator to increase or remove this limit."
  LV: "Sazinieties ar administratoru, lai palielinātu vai noņemtu šo limitu."
  RU: "Обратитесь к администратору, чтобы увеличить или снять этот лимит."
• "Free-trial limit reached. You can still view and download what you already created — creating new ones is disabled until access is extended."
  LV: "Bezmaksas izmēģinājuma limits sasniegts. Jūs joprojām varat skatīt un lejupielādēt jau izveidoto — jaunu izveide ir atspējota, līdz piekļuve tiks pagarināta."
  RU: "Лимит бесплатного пробного периода исчерпан. Вы по-прежнему можете просматривать и скачивать уже созданное — создание нового отключено, пока доступ не будет продлён."
• "This limited free trial has expired. Contact an administrator for access."

People say: "Your free trial limit has been reached. Contact an administrator", "limited free trial has expired"

Why: These messages come from a limited key that the ShopPilot team gave you by hand, with its own limits and end date. "Administrator" means ShopPilot support. They are different from the self-started free trial, which says "Upgrade".

Fix:

1. Contact ShopPilot support and say which message you saw and which account email the key belongs to.
2. Or choose a plan: https://shoppilot.dev/pricing.

Notes: You can still view and download what you already created while a limit is reached.

The Bridge cannot be paired with a trial key

ID: trial-bridge

Seen as:

• "Free trials need the latest ShopPilot Bridge. Download it from your dashboard, then pair again."

People say: "my trial key does not work in the Bridge", "bridge too old for trial"

Why: Pairing a trial key needs the newest Bridge.

Fix:

1. Download the newest Bridge from the trial card on your account page ("Download the Bridge" / "Download the Bridge for Mac") and install it over the old one.
2. Paste your trial key again and press "Pair device".

Notes: If the Bridge says this computer was already used for a trial, see "Free trial: this computer can't use the Bridge" in the Bridge section.

Rare technical messages (free trial)

ID: trial-rare

Seen as:

• "Sign in first."

Why: "Sign in first." appears when a page asks ShopPilot for something that needs a signed-in session, for example the list of your trial shops or the pairing of the Pin Picker extension, after you were signed out or in another browser.

Fix:

1. Log in at https://shoppilot.dev/login in the same browser, reload the page and try again.
2. For the Pin Picker extension, log in in the same Chrome and create a new pairing token in Curate.

If still stuck: contact ShopPilot support with the exact message.

Not errors: labels and notes (free trial)

ID: trial-not-errors

Seen as:

• "Daily limits reset at midnight in your time zone. Your 5 days start the moment you press Start, so start when you have about an hour to connect your Etsy shop and install the Bridge. Until your Etsy shop is connected you can try Curate and Mockups at half these limits; listings, Auto Orders, Bulk Edit, Prompt Lab and file uploads open once it is, because each Etsy shop gets one free trial. Market Research and the Shop Analyzer come with a paid plan. After 5 days you get one read-only day; then ShopPilot locks until you upgrade, and your files are deleted 16 days later if you don’t."
• "Start your free trial, or enter an activation key you already have."