Auto Orders

"An Auto Orders run is already in progress", or a send or check button does nothing

ID: auto-orders-run-in-progress

Seen as:

• "An Auto Orders run is already in progress."
• "An Auto Orders run is in progress. Try again when it has finished."
• "Auto Orders is running right now. Wait for it to finish, then try again."
• "Already sending. This page updates by itself."
  LV: "Jau tiek sūtīts. Šī lapa atjaunosies pati."
  RU: "Уже отправляется. Страница обновится сама."
• "The automatic check is running right now. Try again in a minute."
• "Auto Orders is busy with another job. Send again when it is done."
  LV: "Auto Orders pašlaik veic citu darbu. Sūtiet vēlreiz, kad tas būs pabeigts."
  RU: "Auto Orders сейчас занят другой задачей. Отправьте снова, когда она завершится."
• "Orders are being sent. Pull again when that is done."
  LV: "Pasūtījumi tiek sūtīti. Ielādējiet vēlreiz, kad tas būs pabeigts."
  RU: "Заказы отправляются. Загрузите снова, когда это закончится."
• "Auto Orders is sending this order to {…} right now. Wait for that to finish."
• "Auto Orders is sending order #{…} to Alerio right now. Wait for that to finish."
• "Auto Orders is adding this order to the provider cart right now. Wait for that run to finish, then link."
• "Wait for the current run to finish"
  LV: "Pagaidiet, līdz pašreizējā palaišana beigsies"
  RU: "Дождитесь окончания текущего запуска"
• "Wait for the current run to finish, then link"
  LV: "Pagaidiet, līdz pašreizējā palaišana beigsies, tad sasaistiet"
  RU: "Дождитесь окончания текущего запуска, затем свяжите"
• "Wait for the current run to finish, then unlink"
  LV: "Pagaidiet, līdz pašreizējā palaišana beigsies, tad atsaistiet"
  RU: "Дождитесь окончания текущего запуска, затем отвяжите"
• "Could not cancel the run."
  LV: "Neizdevās atcelt palaišanu."
  RU: "Не удалось отменить запуск."
• "Could not cancel the run. Try again."
  LV: "Neizdevās atcelt palaišanu. Mēģiniet vēlreiz."
  RU: "Не удалось отменить запуск. Попробуйте ещё раз."
• "The run had already finished. Nothing to cancel."
  LV: "Palaišana jau bija beigusies. Nav ko atcelt."
  RU: "Запуск уже завершился. Отменять нечего."
• "Only the person who started this order run, or the shop owner, can stop it."
• "Cancel run"
  LV: "Atcelt palaišanu"
  RU: "Отменить запуск"

People say: "it says a run is already in progress", "Add to Alerio cart does nothing", "I can't check the connection", "I can't check tracking", "someone else is sending", "what is Cancel run"

Why: Only one Auto Orders job runs at a time for an account. The running job can be a send you started (maybe in another browser tab), a send a team member started, the automatic check that runs every 15 minutes, "Check tracking numbers", the connection "Check", or a Gelato catalogue refresh. Whatever you press meanwhile waits. The refused press changed nothing. For a send, the page then follows the one that is running ("Already sending. This page updates by itself.").

Fix:

1. Read the status card under the order list. It says what is running ("Adding to your Alerio cart", "Checking tracking numbers", "Refreshing Gelato catalogue"; for a team member's job it names them).
2. Wait until it finishes, then press your button again. A few orders take under a minute. Reading Gelato's sizes and papers takes a few minutes; orders can be pulled meanwhile but sending waits.
3. If you pulled orders while a send ran ("Orders are being sent. Pull again when that is done."), press "Check for new orders" again afterwards.
4. Only if a run you started is really stuck, press "Cancel run" (it shows while a send or tracking check runs). Only the person who started the run, or the shop owner, can cancel it. A run that was cancelled in the middle of sending an order can leave that order as "Not confirmed": look in your Alerio cart before sending it again (see the "Not confirmed" entry).

If still stuck: contact ShopPilot support with the exact text and the time.

Notes: "The run had already finished. Nothing to cancel." means the run ended while you pressed. "Could not cancel the run." is safe to repeat once.

"Some orders were not added", "Could not be sent", "Could not start"

ID: auto-orders-some-not-added

Seen as:

• "Some orders were not added"
  LV: "Daži pasūtījumi netika pievienoti"
  RU: "Некоторые заказы не добавлены"
• "Order run needs attention"
  LV: "Pasūtījumu palaišanai nepieciešama uzmanība"
  RU: "Запуск заказов требует внимания"
• "The run stopped before completing successfully."
  LV: "Palaišana apstājās, nepabeidzot darbu."
  RU: "Запуск остановился, не завершившись успешно."
• "Each order says what stopped it."
  LV: "Pie katra pasūtījuma redzams, kas to apturēja."
  RU: "У каждого заказа указано, что его остановило."
• "Each order says what stopped it. Look in your Alerio cart before sending it again."
  LV: "Pie katra pasūtījuma redzams, kas to apturēja. Pirms sūtāt vēlreiz, pārbaudiet savu Alerio grozu."
  RU: "У каждого заказа указано, что его остановило. Перед повторной отправкой проверьте корзину Alerio."
• "Each order says what stopped it. Orders that did reach Alerio are under Sent to Alerio."
  LV: "Pie katra pasūtījuma redzams, kas to apturēja. Pasūtījumi, kas nonāca Alerio, ir sadaļā Nosūtīti uz Alerio."
  RU: "У каждого заказа указано, что его остановило. Заказы, дошедшие до Alerio, находятся в разделе «Отправлены в Alerio»."
• "Could not be sent"
  LV: "Neizdevās nosūtīt"
  RU: "Не удалось отправить"
• "This order stopped before it was sent. Its line says why; try again once that is fixed."
• "Already in the cart or awaiting provider review — not retried"
  LV: "Jau ir grozā vai gaida piegādātāja pārbaudi — atkārtoti netika mēģināts"
  RU: "Уже в корзине или ждёт проверки поставщиком — повторно не отправлялось"
• "Press Check for new orders to try again."
  LV: "Nospiediet "Pārbaudīt jaunus pasūtījumus", lai mēģinātu vēlreiz."
  RU: "Нажмите «Проверить новые заказы», чтобы попробовать снова."
• "Failed to start Auto Orders"
  LV: "Neizdevās palaist Auto Orders"
  RU: "Не удалось запустить Auto Orders"
• "Could not start"
  LV: "Neizdevās sākt"
  RU: "Не удалось запустить"
• "Failed to start the Gelato run"
  LV: "Neizdevās sākt Gelato palaišanu"
  RU: "Не удалось начать запуск Gelato"
• "Failed to start the print-order workflow"
  LV: "Neizdevās sākt drukas pasūtījumu apstrādi"
  RU: "Не удалось запустить обработку заказов на печать"
• "Failed to start"
  LV: "Neizdevās palaist"
  RU: "Не удалось запустить"
• "Orders from Etsy emails and orders pulled from Etsy cannot be sent together. Send them separately."
• "Needs attention: {…}" (the reason follows; shown on the order card)

People say: "Some orders were not added", "the run needs attention", "an order is red", "Could not be sent", "Failed to start Auto Orders", "Try again button on an order"

Why: At least one order of the send did not go through. Orders that did go are under "Sent to Alerio" (phone cases) or "Sent to Gelato" (posters). Each order that stopped says why on its own card and in the "Needs you" lane under "Could not be sent": the sentence usually starts with "Needs attention:" or names the refusal. Most reasons are listed in the entries below (address, design, phone model, SKU, buyer email, delivery service, Alerio key, Alerio busy). "Could not start" or "Failed to start ..." means the send never began, and the reason follows the title.

Fix:

1. Press "Check for new orders" if the list looks old, then open the "Needs you" lane and read the sentence under each order.
2. Find that sentence in the entries below and fix its cause.
3. Press "Try again" on the order's line. It opens "Order confirmation" with the order ticked and sends nothing yet. Then press "Add to Alerio cart" (phone cases) or "Send to Gelato" (posters).
4. If a line says "Not confirmed" or "Possible duplicate", do not send it again before the checks described in those entries.
5. A send can also be refused before it starts because the ticked orders cannot go together: posters and phone cases, orders built from sale emails and orders pulled from Etsy, orders at Alerio and new orders, or posters of different shops. Untick one kind and send the kinds one after another.

Notes: Orders under "Sent to Alerio" are in your Alerio cart, unpaid until you pay in Alerio (ShopPilot never pays). An order that stopped with one of these reasons was not added to the cart, so "Try again" is safe. The exceptions are "Not confirmed" and "Possible duplicate": the order may already be in the cart, so look in your Alerio cart (or your Gelato orders) before sending it again. If you are unsure what happened to an order, look in the cart first.

An order waits as "Address refused" (button "Fix address")

ID: auto-orders-address-refused

Seen as:

• "Alerio refused this address, so it is not sent by itself. Fix the address to send it."
  LV: "Alerio noraidīja šo adresi, tāpēc pasūtījums netiek nosūtīts automātiski. Izlabojiet adresi, lai to nosūtītu."
  RU: "Alerio отклонил этот адрес, поэтому заказ не отправляется автоматически. Исправьте адрес, чтобы отправить его."
• "Address refused"
  LV: "Adrese noraidīta"
  RU: "Адрес отклонён"
• "Order #{…} ({…}): Alerio refused the {…}"
• "Alerio refused the request ({…})."
• "Alerio refused the order: Validation Error (deliveryData.zipCode: Incorrect postal code or postal code does not match country.) Nothing was added to the cart."
• "Incorrect postal code or postal code does not match country."

People say: "Alerio refused the address", "postal code does not match country", "incorrect postal code", "the order sits in Needs you with Fix address", "it was refused again and again"

Why: Alerio checks the delivery address of every order, mainly the postal code against the country, and refuses an address it cannot accept. ShopPilot then adds nothing to the cart and marks the order "Address refused", so it is not tried again every 15 minutes by itself. Alerio's own words are quoted under the line (for example "Incorrect postal code or postal code does not match country."). Usual causes: a postal code that is incomplete or in the wrong format for the country, a wrong two-letter country code (for example NE is Niger and NL is the Netherlands), or a missing city or street.

Fix:

1. In "Needs you" press "Fix address" on the order (or open the order and press "Edit address"). The cursor jumps to the box Alerio named.
2. Compare with the buyer's real address on the Etsy order. Correct the box, usually "Postal code" or "Country code, e.g. LV". The country's name appears under the country box so you can see which country the code means. If the address Etsy has is itself wrong, ask the buyer for the right one.
3. Press "Save address". The order goes back to "Ready to send". Tick it and send as usual with "Review and send" and "Add to Alerio cart".
4. "Use the Etsy address" (in the same form, after an edit) puts back the address as Etsy has it.

If still stuck: if Alerio keeps refusing an address you are sure is right, order that parcel in Alerio yourself and contact ShopPilot support with the Etsy order number and the quoted words.

Notes: When Alerio refuses an address nothing is created in the cart, so sending again after the fix is safe. The automatic check leaves the order alone until its address changes; sending it by hand always works.

"Design ... is not at Alerio yet": ShopPilot cannot find the design file ("Needs design")

ID: auto-orders-design-not-at-alerio

Seen as:

• "Design {…} is not at Alerio and no design folder is configured."
• "ShopPilot could not tell which of your shops sold this order, so design {…} was not taken from Alerio or anywhere else: another shop's design of that name could be printed. Use Upload design file on this order."
• "The upload of design {…} did not confirm. Check Alerio's print files, then run this order again."
• "ShopPilot could not get {1} from your PC."
  LV: "ShopPilot nevarēja iegūt {1} no jūsu datora."
  RU: "ShopPilot не удалось получить {1} с вашего ПК."
• "ShopPilot could not start the design fetch."
  LV: "ShopPilot nevarēja sākt dizaina ielādi."
  RU: "ShopPilot не удалось начать получение дизайна."
• "The order item has no usable SKU and design number."
• "ShopPilot could not tell which of your shops sold this order."
• "{…} is not connected to its Etsy shop in ShopPilot."
• "Those design files are not here."
• "Needs attention: Design {…} is not at Alerio yet. The ShopPilot Bridge is not open on this PC. Or use Upload design file on this order."
• "Design {…} is not at Alerio yet. The ShopPilot Bridge on this PC did not connect. No ShopPilot Bridge answered on this computer. Open the ShopPilot Bridge app here. Or use Upload design file on this order."
• "Design {…} is not at Alerio yet. The ShopPilot Bridge on this PC did not connect. The Bridge took too long to answer. Reopen it and try again. Or use Upload design file on this order."
• "Design {…} is not at Alerio yet. The ShopPilot Bridge is open on this PC but not paired. Paste your ShopPilot access key into the Bridge, then send again. Or use Upload design file on this order."
• "Design {…} is not at Alerio yet. The ShopPilot Bridge is open on this PC but has no folder added. Add your design folders in the Bridge, then send again. Or use Upload design file on this order."
• "Design {…} is not at Alerio yet. {…} is not added to the ShopPilot Bridge on this PC. Or use Upload design file on this order."
• "Design {…} is not at Alerio yet. There is no folder named {…} in {…} on this PC. Or use Upload design file on this order."
• "Design {…} is not at Alerio yet. The folder {…} in {…} on your PC has no {…}.png in it (.jpg, .jpeg and .webp work too). Or use Upload design file on this order."
• "Design {…} is not at Alerio yet. {…} has no listings folder in Niches, so ShopPilot does not know where its designs are on your PC. Set it there and press Save. Or use Upload design file on this order."
• "Design {…} is not at Alerio yet. The ShopPilot Bridge could not send {…} from {…}: {…}. Or use Upload design file on this order."
• "Design {…} is not at Alerio yet, and there is no {…}.png in a folder named {…} on your PC or on ShopPilot. Or use Upload design file on this order."
• "Design {…} is not at Alerio and no design file was found for it on your PC (the folders added to the ShopPilot Bridge) or on ShopPilot." (older wording)
• "Order #{…} waits for design {…}: it is not at Alerio or on ShopPilot yet. Keep ShopPilot open on the PC with the ShopPilot Bridge, with the design in the folder that shop has in Niches, or use Upload design file on the order."
• "The folder {…} on ShopPilot is another shop's, so it was not used."

People say: "design is not at Alerio yet", "no folder named", "the Bridge is not open", "folder not added to the Bridge", "no listings folder in Niches", "Upload design file", "order waits for design"

Why: Alerio keeps each phone-case design under a name like "d214/3 My Shop": the SKU, a slash, the design number, then the shop that sold it. When an order's design is not at Alerio yet, ShopPilot uploads it before it makes the order. It looks, in this order: (1) the file you uploaded on that order with "Upload design file"; (2) the selling shop's listings folder on your PC, read through the ShopPilot Bridge, in a subfolder named exactly like the SKU (for example "d214") that holds a file named by the design number ("3.png"; .jpg, .jpeg and .webp also work); (3) that shop's listing folder on ShopPilot. If none has it, the order stops and says which step failed. The words after the first sentence tell the cause:

• "The ShopPilot Bridge is not open on this PC" or "The ShopPilot Bridge on this PC did not connect": the Bridge is not running, not reachable from this browser, or took too long to answer.
• "open on this PC but not paired" or "but has no folder added": the Bridge needs your access key or at least one parent folder.
• "{folder} is not added to the ShopPilot Bridge on this PC": the shop's listings folder from Niches is not one of the Bridge's folders.
• "There is no folder named {SKU} in {folder} on this PC": the SKU's folder is missing in that parent folder.
• "The folder {SKU} in {folder} on your PC has no {N}.png in it": the folder exists but has no file for that design number.
• "{Shop} has no listings folder in Niches": the shop has no folder set in Niches, so ShopPilot does not know where to look.
• "could not tell which of your shops sold this order": the order cannot be matched to one of your connected shops, so no folder is trusted.
• "The folder {SKU} on ShopPilot is another shop's, so it was not used": a copy kept on ShopPilot exists but belongs to another shop.
• "The upload of design {…} did not confirm": Alerio did not confirm the new design.

Fix:

1. Quick fix for one order: open the order and press "Upload design file" next to the design. Use the PNG, JPEG or WebP print file. Then press "Try again" or send the order as usual.
2. Bridge problems: open the ShopPilot Bridge on the PC that holds your design folders, in Chrome (Safari cannot reach the Bridge). The Bridge must be paired ("Access key", "Pair device") and the shop's listings folder must be one of its parent folders ("Select folder"). See the Bridge entries on this page. Then send again.
3. Folder and file names: in the shop's listings folder (set in "Niches" under "This shop's listings folder"), make a subfolder named exactly like the SKU (capital letters do not matter; spaces are allowed) and put the design in it as "{design number}.png", for example "3.png" for design 3. Only the SKU's own folder is used; a folder like "214" or "e214" is not taken for "d214".
4. If the shop has no listings folder, set it in "Niches" and press "Save", then send again.
5. "Could not tell which of your shops sold this order": connect that Etsy shop in ShopPilot (Connect Etsy) or use "Upload design file" on the order.
6. "The upload of design ... did not confirm": look at your print files in Alerio, then send the order again. Nothing was added to the cart.

If still stuck: contact ShopPilot support with the order number, the SKU and the full sentence.

Notes: Nothing is created in the Alerio cart when a design is missing, so sending again is safe. Orders that go by themselves ask an open ShopPilot page for a design that is only on your PC: keep ShopPilot open in Chrome on the PC with the Bridge running, or the order waits in "Needs you" ("Order ... waits for design ...: it is not at Alerio or on ShopPilot yet"). A file you upload on an order is kept for about a month and used only for that order.

"Upload design file" fails

ID: auto-orders-design-file-upload

Seen as:

• "That order or SKU cannot have a design file."
• "The file is empty."
• "The image has too many pixels."
• "There are too many uploaded design files. Remove some first."
• "That is not a PNG, JPEG or WebP image."
• "The file is larger than {…} MB."
• "Pick which design of the order this file is for."
• "Upload a PNG, JPEG or WebP image."
• "The design file could not be saved."
• "The design file could not be removed."

People say: "the design file could not be saved", "not a PNG", "image has too many pixels", "too many uploaded design files"

Why: "Upload design file" (and "Change") keeps one file per order, SKU and design number. It must be a real PNG, JPEG or WebP image (a PDF or a renamed file is refused), not empty, not larger than the file-size limit shown in the message, and not more than 40 million pixels. ShopPilot also limits how many uploaded design files it keeps at once. The upload can also fail when your storage is full.

Fix:

1. Export the design again as PNG or JPEG. Make very large pictures smaller (under 40 million pixels, for example 6000 x 6000), or save them as JPG.
2. Press "Upload design file" again, or "Change" if a file is already there.
3. "There are too many uploaded design files. Remove some first.": press "Remove" on files of orders that are already done, then upload again.
4. If it says the file could not be saved, check your storage usage in your account, then try again.

Notes: Uploading a new file for a design replaces the old one. "Remove" goes back to the shop's folder or to the design Alerio already has.

"Not confirmed": ShopPilot is not sure the order reached Alerio or Gelato (button "Send again")

ID: auto-orders-not-confirmed

Seen as:

• "Sending was interrupted. Look in your Alerio cart first."
  LV: "Sūtīšana tika pārtraukta. Vispirms ieskatieties savā Alerio grozā."
  RU: "Отправка была прервана. Сначала загляните в корзину Alerio."
• "Sending was interrupted. Look in your Gelato orders first."
  LV: "Sūtīšana tika pārtraukta. Vispirms ieskatieties savos Gelato pasūtījumos."
  RU: "Отправка была прервана. Сначала загляните в заказы Gelato."
• "ShopPilot could not tell whether this order reached your Alerio cart, so it is locked to stop a double order. Look in your Alerio cart. If it is there, pay for it as usual: once it ships, Check tracking numbers (in the ⋯ menu) links it here. If it is not there, send it again.{1}"
  LV: "ShopPilot nevarēja noteikt, vai šis pasūtījums nonāca jūsu Alerio grozā, tāpēc tas ir bloķēts, lai nebūtu dubulta pasūtījuma. Ieskatieties savā Alerio grozā. Ja tas tur ir, apmaksājiet to kā parasti: kad tas tiks nosūtīts, “Pārbaudīt izsekošanas numurus” (izvēlnē ⋯) to sasaistīs šeit. Ja tā tur nav, nosūtiet to vēlreiz.{1}"
  RU: "ShopPilot не смог понять, попал ли этот заказ в вашу корзину Alerio, поэтому он заблокирован, чтобы не было двойного заказа. Проверьте корзину Alerio. Если он там есть, оплатите его как обычно: после отправки «Проверить трек-номера» (в меню ⋯) свяжет его здесь. Если его там нет, отправьте снова.{1}"
• "ShopPilot could not tell whether Gelato received this order, so it is locked to stop a double order. Look for it in your Gelato orders. If it is not there, send it again.{1}"
  LV: "ShopPilot nevarēja noteikt, vai Gelato saņēma šo pasūtījumu, tāpēc tas ir bloķēts, lai nebūtu dubulta pasūtījuma. Meklējiet to savos Gelato pasūtījumos. Ja tā tur nav, nosūtiet to vēlreiz.{1}"
  RU: "ShopPilot не смог понять, получил ли Gelato этот заказ, поэтому он заблокирован, чтобы не было двойного заказа. Найдите его в своих заказах Gelato. Если его там нет, отправьте снова.{1}"
• "Not confirmed"
  LV: "Nav apstiprināts"
  RU: "Не подтверждено"
• "Send it again"
  LV: "Nosūtīt vēlreiz"
  RU: "Отправить снова"
• "Order #{…} ({…}) needs a look: Alerio did not confirm it."
• "Could not unlock"
  LV: "Neizdevās atbloķēt"
  RU: "Не удалось разблокировать"
• "Could not unlock that order"
  LV: "Neizdevās atbloķēt šo pasūtījumu"
  RU: "Не удалось разблокировать этот заказ"
• "Fix what it still needs under To send, then send it."
  LV: "Izlabojiet, kas vēl trūkst, sadaļā „Jāsūta”, tad nosūtiet."
  RU: "Исправьте то, что ещё нужно, в разделе «К отправке», затем отправьте."
• "Order #{…} can be sent again."
• "Order #{…} is not waiting for a check any more. Check for new orders again to see where it is."
• "Select at least one order to send again."
• "This order is waiting for a check in a shop you do not have access to. Ask the shop owner to send it again."
• "Alerio already has an order on record for #{…}, so it cannot be sent again. Look for it in Alerio."
• "Order #{…} cannot be sent again. Check for new orders again."
• "Order #{…} is linked to another Alerio order, so it cannot be sent again. Look for it in Alerio."
• "{…} already has an order on record for this one, so it cannot be sent again. Look for it in {…}."
• "This fulfillment unit is already in the provider cart or needs review."
• "This unit already names an order at the provider and cannot be released."
• "The provider cart result is uncertain. Check the Auto Orders cart before any manual retry; ShopPilot blocked this unit to prevent a duplicate."
• "[Order {…}] {…} The unit(s) are held for review: check the Alerio cart for order {…} before sending this order again."
• "[Order {…}] {…} unit(s) have an uncertain earlier result. Check the Alerio cart and resolve them in Auto Orders before sending this order again."
• "Alerio already has an order named {…}, so it was not created again. Check the Alerio cart; the unit(s) are held for review."
• "Alerio created order {…} without an id ShopPilot can track. The unit(s) are held for review."
• "Alerio order {…} exists but unit {…} could not be recorded. Check the Alerio cart for a duplicate before paying."
• "Order {…} is already in the cart or requires provider review"

People say: "Not confirmed", "Sending was interrupted", "it is locked", "Send it again", "did the order reach my cart?", "Alerio did not confirm it"

Why: Before every send ShopPilot reserves the order. If the answer from Alerio or Gelato is lost (a connection drop, a timeout, a cancelled run, an error on the other side), ShopPilot cannot know whether the order was created there. To make a double order impossible it locks the order as "Not confirmed" and waits for you, because only you can look in the Alerio cart or in Gelato.

Fix:

1. Open your Alerio cart (phone cases) or your Gelato orders (posters). Look for the order by the buyer's name or the Etsy order number.
2. If the order is there: do not send it again. Pay for it as usual in Alerio (or order the draft in Gelato). When it ships, "Check tracking numbers" (in the ⋯ menu) links it to this order.
3. If the order is NOT there: open the order in "Needs you" and press "Send it again" (or "Send again" on its line), confirm the question, then send it as usual: the order comes back ticked.
4. If "Send it again" says Alerio (or Gelato) already has an order on record, or that the order is being sent right now, wait for the run to finish and look in Alerio or Gelato; do not try to force it.

If still stuck: contact ShopPilot support with the Etsy order number and what you saw in the cart.

Notes: Sending again when the order IS in the cart can create a second order that you would pay for twice. For phone cases the second try carries the same order name, so Alerio itself refuses it if the first one landed (the order then stays locked and you see it in the cart). For posters sent with "Send to Gelato" the draft in Gelato is unpaid until you order it there, so a duplicate draft costs nothing until you order it; after "Order live" a second order would be charged, so look in Gelato first. If ShopPilot was stopped in the middle of a send, the order may say it is being sent for a while before it can be unlocked.

The phone model is not found at Alerio ("No ... model is listed for this case", "Needs phone model")

ID: auto-orders-phone-model

Seen as:

• "No "{…}" model is listed for this case."
• "The order item has no phone model."
• ""{…}" is listed more than once for this case, so it was not guessed."
• "Alerio has no case for "{…}": it lists {…}, a different phone."
• "ShopPilot has not loaded Alerio’s phone list for {1} yet, so its orders wait. It loads with the next tracking check (⋯ menu, Check tracking numbers)."
  LV: "ShopPilot vēl nav ielādējis Alerio tālruņu sarakstu veikalam {1}, tāpēc tā pasūtījumi gaida. Tas ielādēsies nākamajā izsekošanas pārbaudē (⋯ izvēlne, Pārbaudīt izsekošanas numurus)."
  RU: "ShopPilot ещё не загрузил список телефонов Alerio для {1}, поэтому его заказы ждут. Список загрузится при следующей проверке отслеживания (меню ⋯, «Проверить трек-номера»)."
• "ShopPilot has not loaded Alerio's phone list for {…} yet. It loads during the next tracking check; try again after that, or order this one at Alerio yourself."
• "Alerio now lists {…} phone models for this case and ShopPilot's copy has {…}, so a phone Alerio added may be missing until the copy is refreshed."
• "The phone model list for this case is empty."
• "ShopPilot's Alerio phone model list has no models for product {…}."
• "ShopPilot's Alerio phone model list could not be read: {…}"
• "This shop's case type is not one ShopPilot orders from Alerio, so nothing was sent. Pick it again in Auto Orders settings."

People say: "No model is listed for this case", "Alerio has no case for this phone", "a new iPhone is not found", "listed more than once", "phone list not loaded", "Needs phone model"

Why: Every phone-case order must name a phone that is on Alerio's list for the case type of the shop that sold it. ShopPilot reads the model from the phone choice on the Etsy listing and matches it to Alerio's list. Capital letters, spacing, dashes and the maker's name are ignored ("iPhone 17 e" is "iPhone 17e", "Apple iPhone 16" is "iPhone 16"), but one model is never taken for another: "iPhone 16 Pro" never becomes "iPhone 16 Pro Max". The order stops when the listing names a phone Alerio has no case for; when Alerio lists only a different build of that phone ("Alerio has no case for ...: it lists ..., a different phone"); when the name matches two Alerio entries; when the order item has no phone at all (for example a poster line or a choice that is not a phone); when a phone Alerio added recently is not in ShopPilot's copy of Alerio's list yet; or, for a case type other than the default, when ShopPilot has not loaded Alerio's phone list for that case yet.

Fix:

1. Open the order and read the phone model under "Items". Compare it with the phone's name in Alerio. If the Etsy listing spells it differently, fix the choice's name on the Etsy listing so later orders match.
2. For this order, order the case in Alerio yourself, or ask the buyer which phone they have.
3. "No ... model is listed for this case": if Alerio does sell the phone, contact ShopPilot support with the exact phone name and your case type so the list can be updated. The message itself says: order it at Alerio yourself this time and tell ShopPilot support.
4. "ShopPilot has not loaded Alerio's phone list for {case} yet": the list of a case other than "TPU / Gel Phone Case" is copied from Alerio during "Check tracking numbers" (⋯ menu). Save the "Website login" in Auto Orders "Settings", "Alerio", press "Check tracking numbers" once, then send again. Or set the shop's "Case type" back to the default.
5. Posters are not phone cases: they go to Gelato, not Alerio. Pick the shop's product in Settings, row "Orders go to".

Notes: Nothing was added to the cart when a model is not found, so sending again after the fix is safe. The case types a phone-case shop can choose are "TPU / Gel Phone Case" (default), "Tough Case", "Tough Case (MagSafe)" and "MagSafe Clear Case" (Auto Orders "Settings", "Case type"). Each case has its own phone list and its own designs at Alerio.

An order shows a "Needs ..." label in "Needs you" (Needs address, Needs SKU, Needs phone model, Needs design, Needs size)

ID: auto-orders-needs-labels

Seen as:

• "Needs address"
  LV: "Vajag adresi"
  RU: "Нужен адрес"
• "Needs SKU"
  LV: "Vajag SKU"
  RU: "Нужен SKU"
• "Needs design"
  LV: "Vajag dizainu"
  RU: "Нужен дизайн"
• "Needs phone model"
  LV: "Vajag telefona modeli"
  RU: "Нужна модель телефона"
• "Needs size"
  LV: "Vajag izmēru"
  RU: "Нужен размер"
• "Needs a fix"
  LV: "Jālabo"
  RU: "Нужно исправить"
• "A SKU, an address, a phone model or a design check is missing. Open an order to see what."
  LV: "Trūkst SKU, adreses, tālruņa modeļa vai dizaina pārbaudes. Atveriet pasūtījumu, lai redzētu, kā tieši."
  RU: "Не хватает SKU, адреса, модели телефона или проверки дизайна. Откройте заказ, чтобы увидеть, чего именно."
• "Needs before it can be sent:"
  LV: "Pirms nosūtīšanas vajag:"
  RU: "Перед отправкой нужно:"
• "Missing:"
  LV: "Trūkst:"
  RU: "Не хватает:"
• "Needs something"
  LV: "Kaut kā trūkst"
  RU: "Чего-то не хватает"
• "Needs you"
  LV: "Jārīkojas jums"
  RU: "Требует вашего действия"
• "order is not in the New or Completed section"
• "Not ready to send: {…}"

People say: "what does Needs a fix mean", "the order is stuck in Needs you", "Missing: street address", "Needs before it can be sent"

Why: An order can only go to Alerio or Gelato when ShopPilot has everything the print partner asks for. The label under "Needs you" names what is missing, and the side panel and the "Order confirmation" repeat it ("Missing: ..." or "Needs before it can be sent: ..."). The order cannot be ticked for a normal send until it is fixed.

Fix:

1. "Needs address" (name, street address, city, postcode or country is missing): press "Fix address", or open the order and press "Edit address". See "Address refused" and "Address form" below.
2. "Needs SKU": type the SKU on the order. See "The order has no SKU".
3. "Needs phone model": ShopPilot could not read the phone model of the order item. See "The phone model is not found".
4. "Needs design": a design file or check is missing. For phone cases see "Design ... is not at Alerio yet"; for posters use "Check design".
5. "Needs size": a poster line has no usable print size. Open "Check design" and pick the size to print.
6. "Needs a fix": open the order and read the "Missing:" line.
7. "Not ready to send: ..." on a card lists what is missing (for example "shipping name" or "postal code"): fix the address. "order is not in the New or Completed section" means the Etsy order is not an open paid order (unpaid, canceled or refunded): there is nothing to send.

Notes: The tab or filter that lists these orders says: "A SKU, an address, a phone model or a design check is missing. Open an order to see what."

The order has no SKU ("Needs SKU", "needs a SKU before it can be sent")

ID: auto-orders-sku

Seen as:

• "No SKU was found for this item. Type it on the order before sending."
• "Could not save the SKU"
  LV: "Neizdevās saglabāt SKU"
  RU: "Не удалось сохранить SKU"
• "Type the SKU first"
  LV: "Vispirms ierakstiet SKU"
  RU: "Сначала введите SKU"
• "Every item of this order already has a SKU."
• "It needs a SKU before it can be sent."
  LV: "Pirms nosūtīšanas tam vajag SKU."
  RU: "Перед отправкой нужен SKU."
• "Already in the list."
  LV: "Jau ir sarakstā."
  RU: "Уже в списке."
• "The sale email has no SKU for this item. Type it for this order."
  LV: "Pārdošanas e-pastā nav šīs preces SKU. Ievadiet to šim pasūtījumam."
  RU: "В письме о продаже нет SKU для этого товара. Введите его для этого заказа."
• "This item's Etsy listing has no SKU. Type it for this order."
  LV: "Šīs preces Etsy sludinājumam nav SKU. Ievadiet to šim pasūtījumam."
  RU: "У листинга Etsy этого товара нет SKU. Введите его для этого заказа."
• "This item’s Etsy listing has no SKU. Once the sale email is in, type it on the order."
  LV: "Šīs preces Etsy sludinājumam nav SKU. Kad pienāks pārdošanas e-pasts, ierakstiet to pasūtījumā."
  RU: "У листинга Etsy для этого товара нет SKU. Когда придёт письмо о продаже, впишите его в заказ."
• "That order is not in the list of Etsy emails."
• "Order #{…} ({…}) has no SKU on Etsy. Add the SKU to that Etsy listing, or type it on the order."

People say: "no SKU found", "the SKU is missing", "Needs SKU", "The sale email has no SKU", "my listing has no SKU on Etsy"

Why: The SKU on the Etsy listing tells ShopPilot which design folder and which design number to print (for example SKU "d214" with the choice "Design 3"). For an order built from a sale email, ShopPilot reads the SKU from the matching Etsy order; if the Etsy listing has no SKU, or the order is not matched to its Etsy order yet, the SKU is missing. Orders without a SKU are never sent by themselves.

Fix:

1. Open the order. Under "Items" a box says "This item's Etsy listing has no SKU. Type it for this order." (or "The sale email has no SKU for this item. Type it for this order.").
2. Type the SKU in the box ("SKU, e.g. e147") and press "Save SKU". Type it exactly as the design folder is named (capital letters do not matter).
3. Add the SKU to the listing on Etsy, so later orders of that listing get it by themselves.
4. Press "Check for new orders" so the order is matched to its Etsy order if it was not yet. Then tick it and send.
5. "Every item of this order already has a SKU." means nothing is left to type. "That order is not in the list of Etsy emails." means the order is no longer in the list: press "Check for new orders" and try again.

Notes: When you add saved emails the list says "Added to the list. It needs a SKU before it can be sent." for each such order.

The buyer email is missing ("Type the buyer email first")

ID: auto-orders-buyer-email

Seen as:

• "Type the buyer email for {1} order{2} first. Each order needs its own, because Etsy does not share buyer emails."
  LV: "Vispirms ierakstiet pircēja e-pastu pasūtījumiem (skaits: {1}). Katram pasūtījumam vajag savu, jo Etsy nedalās ar pircēju e-pastiem."
  RU: "Сначала введите email покупателя для заказов (кол-во: {1}). Каждому заказу нужен свой, потому что Etsy не передаёт email покупателей."
• "No buyer email yet. Without one the courier cannot send the buyer delivery updates."
  LV: "Pircēja e-pasta vēl nav. Bez tā kurjers nevar sūtīt pircējam piegādes paziņojumus."
  RU: "Email покупателя пока нет. Без него курьерская служба не сможет отправлять покупателю уведомления о доставке."
• "Could not save the buyer email"
  LV: "Neizdevās saglabāt pircēja e-pastu"
  RU: "Не удалось сохранить email покупателя"
• "That does not look like an email address. Use the address the buyer should be contacted on."
• "This shop has reached the saved buyer-address limit. Clear addresses for orders that have already shipped."
• "The provider may require a contact email: this order has none, so the field was left empty. Add one on the order card and retry."
• "No buyer contact address: the order goes to Alerio without an email. Add one on the order card to have the courier notify the buyer."

People say: "Type the buyer email first", "Etsy does not share the email", "no buyer email yet", "why does it need an email"

Why: The courier uses the buyer's email for delivery updates. Etsy does not share buyer emails, so for a phone case the email comes from the sale email, or you type it on the order. A phone-case order with no email is not sent until one is typed. For posters the email is optional. The email box accepts one normal email address.

Fix:

1. Open the order (or "Details" in "Order confirmation") and type the buyer's email in "Buyer email". Press "Save" (or leave the box: it saves).
2. Send the order as usual with "Add to Alerio cart".
3. "That does not look like an email address": use the address the buyer should be contacted on, written normally (name@example.com).
4. "This shop has reached the saved buyer-address limit": clear the addresses of orders that already shipped (empty the box and save), then save the new one.

Notes: If you cannot get an email, you can order that parcel in Alerio yourself.

Address form: "Add the postal code to the address", "Use the two-letter country code"

ID: auto-orders-address-form

Seen as:

• "Save or cancel the address you are editing first"
  LV: "Vispirms saglabājiet vai atceliet rediģējamo adresi"
  RU: "Сначала сохраните или отмените изменение адреса"
• "One of the address lines is too long."
• "The address contains characters a parcel label cannot carry."
• "This shop has reached the saved address limit. Clear corrections for orders that have already shipped."
• "The shipping address is missing:"
• "The shipping address is missing: {…}."
• "The shipping address has no two-letter country code."
• "Use the two-letter country code, for example LV, DE or US."
• "Send the address as its separate lines."
• "Shipping address unavailable"
  LV: "Piegādes adrese nav pieejama"
  RU: "Адрес доставки недоступен"
• "Add {…} to the address."
• "Add the city, the postal code to the address."
• "Add the country to the address."
• "Add the postal code to the address."
• "The shipping address is missing: {…}."

People say: "Save address does not work", "Add the city, the postal code to the address", "country code", "the address is too long", "characters a parcel label cannot carry"

Why: When you press "Save address" (on "Edit address" or "Fix address") ShopPilot checks the address before keeping it. Required: the recipient's name, "Address line 1", "City", "Postal code" and a two-letter country code ("Country code, e.g. LV"). "Address line 2" and "State or region" are optional (the United States needs a state). Lines cannot be too long or hold characters a parcel label cannot carry. Alerio also wants the postal code in the country's own format: for Latvia four digits (ShopPilot writes LV-1010 for you); for many European countries digits only, and a country prefix such as "LT-" is removed for you.

Fix:

1. Fill every box the message names, and use the country's two-letter code (LV, DE, US, NL...). The country name under the box shows what the code means.
2. Remove odd symbols and very long text from the address lines.
3. Press "Save address" again. "Save or cancel the address you are editing first" means an address form is still open on an order you are sending: save it or press "Cancel".
4. "This shop has reached the saved address limit": clear corrections for orders that already shipped ("Use the Etsy address"), then save again.

Notes: Saving an address only changes the copy used for the print partner. It does not change the Etsy order.

Delivery: "Alerio offers no delivery to this address", "service ... is not offered", pick-up only

ID: auto-orders-delivery-service

Seen as:

• "Alerio offers no delivery to this address other than pick-up. Nothing was added to the cart."
• "Alerio offers no {…} delivery to this address. Nothing was added to the cart."
• "The service picked for this order is no longer offered. Choose another."
  LV: "Šim pasūtījumam izvēlētais pakalpojums vairs netiek piedāvāts. Izvēlieties citu."
  RU: "Выбранная для этого заказа служба больше не предлагается. Выберите другую."
• "Service no longer offered"
  LV: "Pakalpojums vairs netiek piedāvāts"
  RU: "Служба больше не предлагается"
• "Fix the delivery for {1} order{2} first: see the note under Delivery"
  LV: "Vispirms izlabojiet piegādi pasūtījumiem (skaits: {1}): skatiet piezīmi zem Piegāde"
  RU: "Сначала исправьте доставку для заказов (кол-во: {1}): смотрите примечание под «Доставка»"
• "The delivery service picked for order {…} is no longer offered. Choose another one in the order confirmation."
• "Delivery service '{…}' is not offered for this address"
• "Could not select the delivery option '{…}'; refusing to choose a different delivery method"
• "No delivery option with a price and delivery time was offered (pick-up is never chosen); refusing to choose a delivery method"
• "service, which may have no tracking. Pick a service for them below, or set them all at once in Presets."
  LV: "pakalpojumu, kuram var nebūt izsekošanas. Izvēlieties tiem pakalpojumu zemāk vai iestatiet visiem uzreiz sadaļā Sagataves."
  RU: "службу, у которой может не быть отслеживания. Выберите для них службу ниже или задайте всем сразу в разделе «Пресеты»."
• "delivery: the cheapest, fastest service, which may have no tracking. Check your shipping settings."
  LV: "piegāde: lētākais, ātrākais pakalpojums, kam var nebūt izsekošanas. Pārbaudiet piegādes iestatījumus."
  RU: "доставка: самая дешёвая и быстрая служба, у которой может не быть отслеживания. Проверьте настройки доставки."
• "The saved delivery service for {…} is unavailable. Choose it again."
• "The saved Gelato delivery preference for {…} is invalid."
• "{…} is not offered for this address ({…}). Choose another delivery service for this order in the order confirmation. Nothing was added to the cart."
• "No delivery service reaches {…}. Check the country in the address."
• "{…} is not available for {…}. Choose another service."

People say: "no delivery service", "pick-up only", "the service I picked is no longer offered", "Fix the delivery first", "Service no longer offered"

Why: Before every order, ShopPilot asks Alerio which delivery services it offers to the address. A country left on "Automatic" gets the cheapest, fastest service offered there and never local pick-up. A service you picked (for the country in Settings or for one order in "Order confirmation", under "Delivery") is used only if Alerio still offers it for that address; ShopPilot never swaps it for another. The order stops when Alerio offers only pick-up, when the picked service no longer reaches the address, or when the saved pick is no longer in Alerio's delivery list.

Fix:

1. In "Order confirmation" open the order's "Delivery" list and choose a service that is offered ("Choose another"), or choose the first entry ("As in Settings") to let the country's pick apply.
2. If no service reaches the country, check the country code and the address (a wrong country code is a common reason).
3. In Auto Orders "Settings", "Delivery", "Delivery by country", set the country back to "Automatic" or pick another service. A country with a stale pick is listed above the table.
4. Then press "Add to Alerio cart" again.

Notes: Nothing was added to the cart when a delivery problem stops an order, so sending again is safe. A tracked service gives a tracking number; an untracked one does not. Orders on "Automatic" may use a service without tracking: check your shipping settings if buyers expect tracking.

Delivery settings (By country / Presets) can't be saved

ID: auto-orders-delivery-settings

Seen as:

• "{…} is not in Alerio's delivery list."
• "That delivery service does not reach {…}. Choose one from its list."
• "That delivery service does not reach this country. Choose one from its list."
• "A picked service does not reach {…}. Nothing was changed."
• "Too many countries in one change."
• "Could not save the delivery service"
  LV: "Neizdevās saglabāt piegādes pakalpojumu"
  RU: "Не удалось сохранить службу доставки"
• "Could not change the delivery services"
  LV: "Neizdevās mainīt piegādes pakalpojumus"
  RU: "Не удалось изменить службы доставки"
• "Could not save delivery method"
  LV: "Neizdevās saglabāt piegādes veidu"
  RU: "Не удалось сохранить способ доставки"
• "Could not save delivery settings"
  LV: "Neizdevās saglabāt piegādes iestatījumus"
  RU: "Не удалось сохранить настройки доставки"
• "Could not load delivery settings"
  LV: "Neizdevās ielādēt piegādes iestatījumus"
  RU: "Не удалось загрузить настройки доставки"
• "The delivery service list is not available, so every order ships Automatic."
  LV: "Piegādes pakalpojumu saraksts nav pieejams, tāpēc visi pasūtījumi tiek sūtīti ar Automātiski."
  RU: "Список служб доставки недоступен, поэтому все заказы отправляются в режиме «Автоматически»."
• "Delivery settings must name Alerio or Gelato."
• "Every chosen country already has a pick."
  LV: "Katrai izvēlētajai valstij jau ir izvēle."
  RU: "Для каждой выбранной страны уже есть выбор."
• "Only countries without a pick"
  LV: "Tikai valstis bez izvēles"
  RU: "Только страны без выбора"
• "You have {…} presets. Delete one first."
• "That preset is not there any more."
• "That preset is not there any more. Pick another."
• "This shop has reached the saved delivery choice limit. Clear choices for orders that have already shipped."
• "Settings could not be read or saved. Nothing was changed."
• "Shop delivery settings are not enabled for this workspace."

People say: "Could not save delivery settings", "Choose a country from the list", "A picked service does not reach", "You have 10 presets", "delivery list is not available"

Why: In Auto Orders "Settings", "Delivery", each country can be set to "Automatic" or to one service that reaches it. "Presets" sets many countries at once: choose the countries, choose how to ship, check what changes, then "Apply". The save is refused when a country is not in Alerio's list, a picked service does not reach that country, too many countries are changed at once, a preset was deleted meanwhile, or there are too many presets. If the service list is not available at the moment every order ships on "Automatic".

Fix:

1. Choose the country from the list and a service shown for that country.
2. For a preset: delete a preset you no longer use if you have too many; if a preset "is not there any more" pick another one.
3. Reload the page and try again. Nothing is changed when a save is refused.

Notes: Each shop can have its own delivery picks; a country that a shop has not set uses the account's pick.

Alerio API key and login problems ("Save your Alerio API key first", "Alerio rejected this API key")

ID: auto-orders-alerio-key

Seen as:

• "Save your Alerio API key first."
• "Add your Alerio API key: Auto Orders cannot send orders to Alerio without it."
  LV: "Pievienojiet savu Alerio API atslēgu: bez tās Auto Orders nevar sūtīt pasūtījumus uz Alerio."
  RU: "Добавьте API-ключ Alerio: без него Auto Orders не может отправлять заказы в Alerio."
• "It is used by all your shops. Orders cannot go through the API until you add a key again."
  LV: "To izmanto visi jūsu veikali. Pasūtījumus nevarēs sūtīt caur API, kamēr atkal nepievienosiet atslēgu."
  RU: "Он используется всеми вашими магазинами. Заказы не смогут уходить через API, пока вы снова не добавите ключ."
• "Orders cannot be sent to Alerio until you add a login again."
  LV: "Pasūtījumus nevarēs sūtīt uz Alerio, kamēr atkal nepievienosiet pieteikšanās datus."
  RU: "Заказы нельзя будет отправлять в Alerio, пока вы снова не добавите данные входа."
• "Orders still go out through the API, but tracking numbers can no longer be read."
  LV: "Pasūtījumi joprojām tiek sūtīti caur API, bet izsekošanas numurus vairs nevar nolasīt."
  RU: "Заказы по-прежнему отправляются через API, но трек-номера больше нельзя будет считывать."
• "Alerio rejected this API key."
• "This shop has no usable Alerio API key. Save one on the Alerio API page first."
• "The Alerio API check did not pass"
  LV: "Alerio API pārbaude neizdevās"
  RU: "Проверка API Alerio не пройдена"
• "The Alerio login did not work"
  LV: "Alerio pieteikšanās nedarbojās"
  RU: "Вход в Alerio не сработал"
• "Check this shop’s Alerio API key in Auto Orders settings, then try again."
  LV: "Pārbaudiet šī veikala Alerio API atslēgu Auto Orders iestatījumos un mēģiniet vēlreiz."
  RU: "Проверьте API-ключ Alerio этого магазина в настройках Auto Orders и попробуйте снова."
• "Check the Alerio email and password in shop settings, then try again."
  LV: "Pārbaudiet Alerio e-pastu un paroli veikala iestatījumos un mēģiniet vēlreiz."
  RU: "Проверьте email и пароль Alerio в настройках магазина и попробуйте снова."
• "Check the Alerio login in Settings, then try again."
  LV: "Pārbaudiet Alerio pieteikšanos sadaļā Iestatījumi un mēģiniet vēlreiz."
  RU: "Проверьте вход в Alerio в «Настройках» и попробуйте снова."
• "Connection failed"
  LV: "Savienojums neizdevās"
  RU: "Ошибка подключения"
• "Auto Orders connection check failed"
  LV: "Auto Orders savienojuma pārbaude neizdevās"
  RU: "Проверка подключения Auto Orders не удалась"
• "Check this shop’s Alerio key or login above and try again."
  LV: "Pārbaudiet šī veikala Alerio atslēgu vai pieteikšanos augstāk un mēģiniet vēlreiz."
  RU: "Проверьте ключ Alerio этого магазина или вход выше и попробуйте снова."
• "Could not load the Alerio API status ("
• "Could not reach ShopPilot."
  LV: "Neizdevās sazināties ar ShopPilot."
  RU: "Не удалось связаться с ShopPilot."
• "Could not reach ShopPilot. Nothing was saved."
• "Paste the key first."
• "The check could not start."
• "Could not save the key"
  LV: "Neizdevās saglabāt atslēgu"
  RU: "Не удалось сохранить ключ"
• "Could not save the login"
  LV: "Neizdevās saglabāt pieteikšanās datus"
  RU: "Не удалось сохранить данные для входа"
• "That password is too long."
• "Auto Orders credentials missing from active profile"
• "Auto Orders rejected the saved credentials"
• "Tracking numbers are read from the Alerio website, and no Alerio login is saved. Add it in Auto Orders settings."
• "Add the website login too: tracking numbers are read there."
  LV: "Pievienojiet arī vietnes pieteikšanos: izsekošanas numuri tiek nolasīti tur."
  RU: "Добавьте и вход на сайт: трек-номера считываются там."
• "Paste your Alerio API key first"
  LV: "Vispirms ielīmējiet savu Alerio API atslēgu"
  RU: "Сначала вставьте свой API-ключ Alerio"
• "That does not look like an Alerio API key."
• "Key, connection, products and phone models. Nothing is ordered."
  LV: "Atslēga, savienojums, produkti un telefonu modeļi. Nekas netiek pasūtīts."
  RU: "Ключ, подключение, товары и модели телефонов. Ничего не заказывается."
• "Signing in with the saved login. Nothing is ordered."
  LV: "Piesakās ar saglabātajiem datiem. Nekas netiek pasūtīts."
  RU: "Входим с сохранёнными данными. Ничего не заказывается."
• "Enter the email you sign in to Alerio with"
  LV: "Ievadiet e-pastu, ar kuru piesakāties Alerio"
  RU: "Введите email, с которым вы входите в Alerio"
• "Enter your Alerio password."
• "Alerio API key"
  LV: "Alerio API atslēga"
  RU: "API-ключ Alerio"
• "Add your Alerio API key in Auto Orders settings (Settings, then Alerio). Auto Orders cannot send orders to Alerio without it."
• "An Auto Orders run is in progress. Try again when it has finished."

People say: "Auto Orders cannot send without the key", "key rejected", "that does not look like an Alerio API key", "The Alerio API check did not pass", "Connection failed", "no Alerio login saved", "can't read tracking from Alerio"

Why: Phone-case orders go to Alerio through your Alerio API key. It is saved once in Auto Orders "Settings", group "Alerio", row "API key", and serves every shop of the account. Alerio refuses a wrong, old or revoked key. The "Website login" (Alerio email and password) is not used to send orders; it is used only to read tracking numbers and the phone-model lists back from Alerio. "Connection", "Check" tests the key, the delivery services, the designs and the phone models and orders nothing.

Fix:

1. In Alerio, create or copy your API key. In ShopPilot open Auto Orders, "Settings", "Alerio", paste it into "API key" ("Paste the key from Alerio") and press "Save". It is saved for all shops. Paste only the key, without spaces or other text.
2. Press "Check" next to "Connection". The steps say what works. "The Alerio API key works" means orders can be sent.
3. "Alerio rejected this API key": the key is wrong, expired or was replaced in Alerio. Create a new key in Alerio and save it again.
4. For tracking numbers save the "Website login": the email and password you use on the Alerio website (the password is not shown again; type a new one to replace it). Without it orders still go out, but tracking numbers are not read. Then press "Check tracking numbers" in the ⋯ menu.
5. "Could not reach ShopPilot" means your internet or the page lost its connection: reload and try again.

If still stuck: contact ShopPilot support with the exact text and the time.

Notes: Saving or removing the key or login while a run is going is refused ("An Auto Orders run is in progress. Try again when it has finished."). Removing the key stops sending to Alerio for all shops until you add one again.

Alerio is busy or does not answer ("rate limiting", "Alerio reported a failure")

ID: auto-orders-alerio-busy

Seen as:

• "Alerio is rate limiting these requests."
• "Alerio is rate limiting orders, so nothing was added. Run this order again in a minute."
• "Alerio already has an order with this name."
• "Alerio did not answer ({…})."
• "Alerio answered with a redirect ({…}); it was not followed."
• "Alerio returned an unreadable design list."
• "Alerio returned an unreadable list."
• "Alerio could not price this order."
• "Alerio could not be asked about the designs."
• "Alerio's "{…}" product has no usable id."
• "Alerio lists "{…}" as product {…}, not {…}, so nothing was sent. Tell ShopPilot support."
• "Alerio reported a failure."
• "Alerio reports this case as out of stock. Nothing was added to the cart."
• "Alerio reports this case as discontinued. Nothing was added to the cart."
• "Alerio answered with a redirect ({…}); it was not followed."
• "Alerio returned {…} and the outcome is unknown."

People say: "Alerio is rate limiting", "Alerio did not answer", "unreadable list", "could not price this order", "already has an order with this name", "out of stock"

Why: ShopPilot talks to Alerio for every send. Alerio can answer slowly, ask ShopPilot to slow down, return something ShopPilot cannot read, report a case as out of stock or discontinued, or say that an order with the same name already exists. When Alerio itself refuses with a clear answer, nothing was created. When the answer is lost (no answer, or an error on Alerio's side), the order is locked as "Not confirmed" instead, because it may have been created.

Fix:

1. "Alerio is rate limiting orders, so nothing was added. Run this order again in a minute": wait a minute and send again.
2. "Alerio did not answer", "unreadable list", "could not price this order", "could not be asked about the designs": try again in a few minutes. If it lasts a day, check your key with "Check" in Settings, "Alerio".
3. "Alerio already has an order with this name": the first send did land. Look in your Alerio cart and pay for it there; do not send again.
4. "Alerio reports this case as out of stock / discontinued": Alerio cannot make that case now. Order it later or choose another case in Alerio.
5. "Alerio lists ... as product ..., not ..., so nothing was sent. Tell ShopPilot support.": contact ShopPilot support; Alerio changed something ShopPilot must adjust.
6. If the order says "Not confirmed", follow that entry.

If still stuck: contact ShopPilot support with the order number and the full sentence.

An order is "Deleted at Alerio", a "Possible duplicate", "Link to an Alerio order?", or the button to send it to Alerio again appears

ID: auto-orders-already-at-alerio

Seen as:

• "Possible duplicate"
  LV: "Iespējams dublikāts"
  RU: "Возможный дубликат"
• "Deleted at Alerio"
  LV: "Dzēsts Alerio"
  RU: "Удалён в Alerio"
• "Link to an Alerio order?"
  LV: "Sasaistīt ar Alerio pasūtījumu?"
  RU: "Связать с заказом Alerio?"
• "Partly sent"
  LV: "Daļēji nosūtīts"
  RU: "Отправлен частично"
• "Resend to Alerio"
  LV: "Nosūtīt uz Alerio vēlreiz"
  RU: "Отправить в Alerio снова"
• "It was created twice at Alerio. Check your cart before paying."
  LV: "Alerio tas ir izveidots divreiz. Pirms apmaksas pārbaudiet grozu."
  RU: "В Alerio он создан дважды. Проверьте корзину перед оплатой."
• "An order at Alerio matches this address. Open it to link it or leave it."
  LV: "Alerio ir pasūtījums ar šo adresi. Atveriet to, lai sasaistītu vai atstātu."
  RU: "В Alerio есть заказ с этим адресом. Откройте его, чтобы связать или оставить как есть."
• "Link this order"
  LV: "Sasaistīt šo pasūtījumu"
  RU: "Связать этот заказ"
• "Part of it is in your Alerio cart. Send the rest."
  LV: "Daļa jau ir jūsu Alerio grozā. Nosūtiet pārējo."
  RU: "Часть уже в корзине Alerio. Отправьте остальное."
• "It is not in your Alerio cart any more. Tick it to send it again."
  LV: "Tas vairs nav jūsu Alerio grozā. Atzīmējiet to, lai nosūtītu vēlreiz."
  RU: "Его больше нет в корзине Alerio. Отметьте его, чтобы отправить снова."
• "Orders at Alerio are sent again on their own. Clear the ticked orders first."
  LV: "Pasūtījumi, kas jau ir Alerio, tiek sūtīti vēlreiz atsevišķi. Vispirms noņemiet atzīmes atzīmētajiem pasūtījumiem."
  RU: "Заказы, уже находящиеся в Alerio, отправляются повторно отдельно. Сначала снимите отметки с выбранных заказов."
• "Resend the orders at Alerio first, or clear them."
  LV: "Vispirms nosūtiet vēlreiz pasūtījumus, kas ir Alerio, vai noņemiet tiem atzīmes."
  RU: "Сначала повторно отправьте заказы, которые в Alerio, или снимите с них отметки."
• "These orders are already at Alerio. Only send them again if they are not in your Alerio cart any more,"
  LV: "Šie pasūtījumi jau ir Alerio. Sūtiet tos vēlreiz tikai tad, ja to vairs nav jūsu Alerio grozā,"
  RU: "Эти заказы уже в Alerio. Отправляйте их снова, только если их больше нет в вашей корзине Alerio,"
• "These orders are already at Alerio. Only send them again if they are not in your Alerio cart any more, for example deleted there by mistake. If they are still there, you get them twice. Nothing is sent until you press Resend to Alerio."
  LV: "Šie pasūtījumi jau ir Alerio. Sūtiet tos vēlreiz tikai tad, ja to vairs nav jūsu Alerio grozā, piemēram, tur tie izdzēsti kļūdas pēc. Ja tie joprojām tur ir, jūs tos saņemsiet divreiz. Nekas netiek nosūtīts, kamēr nenospiežat "Sūtīt vēlreiz uz Alerio"."
  RU: "Эти заказы уже в Alerio. Отправляйте их снова, только если их больше нет в вашей корзине Alerio, например, они удалены там по ошибке. Если они всё ещё там, вы получите их дважды. Ничего не отправляется, пока вы не нажмёте «Отправить в Alerio повторно»."
• "Send {1} order(s) to Alerio again? Only if they are not in your Alerio cart any more."
  LV: "Nosūtīt pasūtījumus uz Alerio vēlreiz (skaits: {1})? Tikai tad, ja tie vairs nav jūsu Alerio grozā."
  RU: "Отправить заказы в Alerio снова (кол-во: {1})? Только если их больше нет в вашей корзине Alerio."
• "Sending the orders to Alerio again"
  LV: "Atkārtoti sūta pasūtījumus uz Alerio"
  RU: "Повторно отправляем заказы в Alerio"
• "Only if it is not in your Alerio cart any more."
  LV: "Tikai tad, ja tas vairs nav jūsu Alerio grozā."
  RU: "Только если его больше нет в вашей корзине Alerio."
• "They go into your Alerio cart again, unpaid. Only for orders that are not in the cart any more."
  LV: "Tie atkal nonāk jūsu Alerio grozā, neapmaksāti. Tikai pasūtījumiem, kuru grozā vairs nav."
  RU: "Они снова попадут в вашу корзину Alerio, неоплаченными. Только для заказов, которых больше нет в корзине."
• "Could not link"
  LV: "Neizdevās sasaistīt"
  RU: "Не удалось связать"
• "Could not link that Alerio order"
  LV: "Neizdevās sasaistīt šo Alerio pasūtījumu"
  RU: "Не удалось связать этот заказ Alerio"
• "Could not unlink"
  LV: "Neizdevās atsaistīt"
  RU: "Не удалось отвязать"
• "Could not unlink that Alerio order"
  LV: "Neizdevās atsaistīt šo Alerio pasūtījumu"
  RU: "Не удалось отвязать этот заказ Alerio"
• "Could not update that duplicate"
  LV: "Neizdevās atjaunināt šo dublikātu"
  RU: "Не удалось обновить этот дубликат"
• "That print-partner order no longer matches this Etsy order's delivery address. Check tracking numbers again and review the suggestion before linking."
• "This order's tracking number already reached Etsy and the buyer was notified, so the link cannot be undone."
• "Print-partner order {…} is not linked to this Etsy order."
• "Print-partner order {…} is not recorded against this Etsy order."
• "Unlinked print-partner order {…}. This order can be added to the provider cart again."
• "Only you know which one shipped. Check in Alerio before linking."
  LV: "Tikai jūs zināt, kurš tika nosūtīts. Pirms sasaistīšanas pārbaudiet Alerio."
  RU: "Только вы знаете, какой из них отправлен. Перед связыванием проверьте в Alerio."
• "Only do this if that is the order you placed for this buyer. Its tracking"
  LV: "Dariet to tikai tad, ja tas ir pasūtījums, ko veicāt šim pircējam. Tā izsekošanas"
  RU: "Делайте это, только если это заказ, который вы оформили для этого покупателя. Его трек-"
• "Duplicate marked handled:"
  LV: "Dublikāts atzīmēts kā apstrādāts:"
  RU: "Дубликат отмечен как обработанный:"
• "Possible duplicate in Alerio:"
  LV: "Iespējams dublikāts Alerio:"
  RU: "Возможный дубликат в Alerio:"
• "This does NOT cancel anything in Alerio. Only confirm this if you"
  LV: "Tas Alerio NEKO neatceļ. Apstipriniet to tikai tad, ja"
  RU: "Это НИЧЕГО не отменяет в Alerio. Подтверждайте, только если вы"
• "the Etsy order becomes selectable again. Nothing is cancelled at the print"
  LV: "Etsy pasūtījumu atkal varēs atlasīt. Pie drukas"
  RU: "заказ Etsy снова можно будет выбрать. У партнёра по печати"
• "partner and nothing is sent to Etsy."
  LV: "partnera nekas netiek atcelts, un uz Etsy nekas netiek sūtīts."
  RU: "ничего не отменяется, и в Etsy ничего не отправляется."
• "Order #{…} went to Gelato. Only orders at Alerio can be sent again here."
• "Alerio has shipped order #{…} (it has a tracking number), so it was not sent again."
• "Alerio says order #{…} is paid and being printed, so it is not in the cart. It was not sent again."

People say: "I deleted it in the Alerio cart", "send it to Alerio again", "duplicate order", "Alerio order matches this address", "Link this order", "Unlink", "I cancelled it at the partner"

Why: ShopPilot follows every order it put in your Alerio cart. Four cases need you:

• "Deleted at Alerio": the order is not in your Alerio cart any more (for example deleted there by mistake). You can send it again.
• "Possible duplicate": Alerio holds more than one order made for the same Etsy order, and the one that shipped is another. The extra order may still sit in your cart.
• "Link to an Alerio order?": an Alerio order that ShopPilot did not create matches this order's address (you ordered it by hand). Linking tells ShopPilot to use its tracking number.
• The side panel of an order that is in the cart offers a button to send it to Alerio again (under the words "Only if it is not in your Alerio cart any more."): for an order you know is no longer in the cart.

Fix:

1. "Deleted at Alerio", or the send-again button of an order in the cart: first check your Alerio cart. Only if the order is really not there, tick it (or open it), press that button (its exact label is in the "Seen as" list above) and confirm "Send {N} order(s) to Alerio again? Only if they are not in your Alerio cart any more." The order goes in again as a new, unpaid order. Orders that are already at Alerio are sent again on their own: do not tick them together with new orders ("Send new orders and orders at Alerio separately. Untick one kind.").
2. "Possible duplicate": open your Alerio cart and delete the extra order. Then press "I cancelled {number} at the partner". This does not cancel anything at Alerio; it only records that you handled it. If you do not remove the extra order you may pay twice.
3. "Link to an Alerio order?": if the listed Alerio order (number, tracking number, status) is the one you placed for this buyer, press "Link this order". If several match ("Only you know which one shipped"), check in Alerio first. "Unlink {number}" undoes a link, until the tracking number has reached Etsy.
4. "Could not link", "Could not unlink", "Could not update that duplicate": reload with "Check for new orders" and try again; if the order shipped meanwhile it cannot be changed.

If still stuck: contact ShopPilot support with the Etsy order number and the Alerio order number.

Notes: Sending again an order that is still in the cart creates a second order that you would pay for twice. Orders that Alerio already has paid, printed or shipped (or that have a tracking number) are refused when you try to send them again: "Alerio says order #{…} is paid and being printed, so it is not in the cart." "Order #{…} went to Gelato" means posters cannot be sent again from here.

"The active profile changed after these orders were pulled"

ID: auto-orders-active-shop-changed

Seen as:

• "The active profile changed after these orders were pulled. Check for new orders again before linking."
• "The active profile changed after these orders were pulled. Check for new orders again before editing addresses."
• "The active profile changed after these orders were pulled. Check for new orders again before saving addresses."
• "The active profile changed after these orders were pulled. Check for new orders again before choosing delivery."
• "The active profile changed after these orders were pulled. Check for new orders again before marking them shipped."
• "The active profile changed after these orders were pulled. Check for new orders again before sending tracking numbers."
• "The active profile changed after these orders were pulled. Check for new orders again before completing them."

People say: "it asks me to check for new orders again", "active profile changed", "I switched shops"

Why: The order list on screen belongs to the shop that was active when you pressed "Check for new orders". If you switch the active shop ("Manage" at the top of the left menu, then "Activate"; team members "Switch") or work in another tab on another shop, a save or a send for the old list is refused so it can never go to the wrong shop.

Fix:

1. Make the shop that sold the orders active again, or accept the new shop.
2. Press "Check for new orders", then repeat what you wanted to do.

Notes: Nothing was changed when this message appears.

"Check for new orders" fails ("Could not load orders", "Etsy pull failed")

ID: auto-orders-pull-fails

Seen as:

• "Could not load orders"
  LV: "Neizdevās ielādēt pasūtījumus"
  RU: "Не удалось загрузить заказы"
• "Could not load orders: {1}"
  LV: "Nevarēja ielādēt pasūtījumus: {1}"
  RU: "Не удалось загрузить заказы: {1}"
• "Check for new orders failed: {…}"
• "Checking for new orders failed"
  LV: "Neizdevās pārbaudīt jaunus pasūtījumus"
  RU: "Не удалось проверить новые заказы"
• "Blocked · pull did not complete"
  LV: "Bloķēts · ielāde netika pabeigta"
  RU: "Заблокировано · загрузка не завершена"
• "Could not pull Etsy orders"
  LV: "Neizdevās ielādēt Etsy pasūtījumus"
  RU: "Не удалось загрузить заказы Etsy"
• "Etsy pull failed"
  LV: "Etsy ielāde neizdevās"
  RU: "Не удалось загрузить с Etsy"
• "Press Check for new orders. If it fails again, message us with this error."
  LV: "Nospiediet "Pārbaudīt jaunus pasūtījumus". Ja atkal neizdodas, rakstiet mums ar šo kļūdu."
  RU: "Нажмите «Проверить новые заказы». Если снова не получится, напишите нам с этой ошибкой."
• "{…} could not be read: {…}"
• "it could not be read."
  LV: "to neizdevās nolasīt."
  RU: "его не удалось прочитать."
• "it needs to be connected to Etsy again."
  LV: "tas atkārtoti jāpievieno Etsy."
  RU: "его нужно снова подключить к Etsy."
• "it has no working proxy, so it was not read."
  LV: "tam nav strādājoša starpniekservera, tāpēc tas netika nolasīts."
  RU: "у него нет рабочего прокси, поэтому он не прочитан."
• "Etsy receipt fetch failed: HTTP {…}"
• "Etsy receipts fetch failed: HTTP {…}"
• "Etsy returned an invalid receipts response"
• "No Etsy orders were selected. Refusing to fulfill every open order."
• "No Etsy orders were selected. Refusing to fulfil every open order."
• "Selected Etsy order(s) were not found, or are canceled, refunded or unpaid:"
• "Selected Etsy order(s) were not found, or are canceled, refunded or unpaid: {…}"
• "Etsy is not connected"
  LV: "Etsy nav pieslēgts"
  RU: "Etsy не подключён"
• "There are no paid, unshipped, non-canceled orders in this shop right now."
  LV: "Šajā veikalā pašlaik nav apmaksātu, nenosūtītu un neatceltu pasūtījumu."
  RU: "Сейчас в этом магазине нет оплаченных, неотправленных и неотменённых заказов."
• "No order matches the search."
  LV: "Meklēšanai neatbilst neviens pasūtījums."
  RU: "Нет заказов по этому запросу."
• "No orders from the shops picked in Filters."
  LV: "Filtros izvēlētajiem veikaliem nav pasūtījumu."
  RU: "Нет заказов из магазинов, выбранных в фильтрах."
• "This shop's Etsy connection is incomplete. Reconnect it and try again."

People say: "Could not load orders", "Check for new orders failed", "Checking for new orders failed", "Proxy required but proxy failed", "orders do not load", "the order is not in the list", "shop was skipped"

Why: "Check for new orders" reads the linked sale-email mailboxes first, then the open Etsy orders of each picked shop. It can fail when Etsy no longer accepts the shop's saved connection, the shop's proxy does not work, Etsy is slow or busy, the page lost its connection, or an Etsy order was canceled, refunded, unpaid or already shipped. The text after "Could not load orders:" says which. A shop that cannot be read is skipped and shown in "Activity" with how to fix it.

Fix:

1. Read the text after the colon. "... needs to be connected to Etsy again" or "Etsy connection is incomplete": connect the shop again on "Connect Etsy". A proxy text: fix the shop's proxy on "Proxies" (see the proxy entries on this page).
2. Open the ⋯ menu, "Activity", and use the button on the shop's line ("Open Connect Etsy", "Open Proxies", "Open Settings", "Check now").
3. Press "Check for new orders" again after the fix. Orders already on screen stay.
4. "Selected Etsy order(s) were not found, or are canceled, refunded or unpaid": the order is not an open paid order any more; nothing is sent for it.

If still stuck: contact ShopPilot support with the exact text and the shop name.

Notes: Pulling orders only reads from Etsy; it sends nothing to Alerio or Gelato.

The free trial's Auto Orders limit

ID: auto-orders-trial-limit

Seen as:

• "Couldn't check the free trial's Auto Orders allowance just now. Nothing was ordered; try again in a minute."
• "The free trial's Auto Orders are used up."

People say: "free trial Auto Orders are used up", "I can't send more orders on the trial", "Couldn't check the free trial's allowance"

Why: The free trial has a daily Auto Orders limit (shown on the trial card and on https://shoppilot.dev/free-trial). Each real order sent counts. Auto Orders also needs the trial's Etsy shop to be connected first.

Fix:

1. Wait until the limit resets (the daily numbers of the trial reset each night at midnight, your time), or upgrade on the account page (see https://shoppilot.dev/pricing).
2. "Couldn't check the free trial's Auto Orders allowance just now. Nothing was ordered; try again in a minute.": try again shortly.
3. Connect your Etsy shop on "Connect Etsy" if Auto Orders asks for it.

Notes: An order that is not sent because of the limit was not created at Alerio, so trying again later is safe.

The tracking number is not there yet, or ShopPilot cannot read it ("Check tracking numbers")

ID: auto-orders-tracking-not-yet

Seen as:

• "Nothing new to send: Etsy already has these tracking numbers, or Alerio has none yet."
• "Could not check tracking"
  LV: "Neizdevās pārbaudīt izsekošanu"
  RU: "Не удалось проверить отслеживание"
• "Could not check tracking numbers"
  LV: "Neizdevās pārbaudīt izsekošanas numurus"
  RU: "Не удалось проверить трек-номера"
• "Gelato could not be asked right now."
• "Alerio didn't answer about tracking"
  LV: "Alerio neatbildēja par izsekošanu"
  RU: "Alerio не ответил по отслеживанию"
• "Sent orders couldn't be read"
  LV: "Nosūtītos pasūtījumus neizdevās nolasīt"
  RU: "Не удалось прочитать отправленные заказы"
• "Gelato didn't answer about posters"
  LV: "Gelato neatbildēja par plakātiem"
  RU: "Gelato не ответил по постерам"
• "Could not read tracking from Alerio"
  LV: "Neizdevās nolasīt izsekošanu no Alerio"
  RU: "Не удалось получить отслеживание из Alerio"
• "Try again in a few minutes."
  LV: "Mēģiniet vēlreiz pēc dažām minūtēm."
  RU: "Попробуйте снова через несколько минут."
• "Tracking numbers could not be read from Alerio: {…}"
• "The provider order history returned HTTP {…} for {…}. Nothing was changed."
• "{…} not found in your Gelato account (a draft deleted there, or made with another key)"
• "It is tried again every 15 minutes. If it lasts a day, check the Alerio connection in Settings."
  LV: "Tiek mēģināts vēlreiz ik pēc 15 minūtēm. Ja tas ilgst dienu, pārbaudiet Alerio savienojumu Iestatījumos."
  RU: "Повторная попытка каждые 15 минут. Если это длится сутки, проверьте подключение Alerio в «Настройках»."
• "It is tried again every 15 minutes. If it lasts a day, check the Gelato connection in Settings."
  LV: "Tiek mēģināts vēlreiz ik pēc 15 minūtēm. Ja tas ilgst dienu, pārbaudiet Gelato savienojumu Iestatījumos."
  RU: "Повторная попытка каждые 15 минут. Если это длится сутки, проверьте подключение Gelato в «Настройках»."
• "Auto Orders could not read the provider order history. Check the Auto Orders connection and try again."

People say: "no tracking number", "Alerio didn't answer about tracking", "Could not read tracking from Alerio", "Could not check tracking numbers", "Gelato didn't answer about posters", "Sent orders couldn't be read", "Nothing new to send"

Why: ShopPilot learns the tracking number from Alerio or Gelato; it cannot invent one. Alerio gives a tracking number only after the order is paid in your Alerio cart and printed. An order that is still unpaid in the cart has none, and neither has a draft in Gelato that you have not ordered. "Check tracking numbers" (⋯ menu) asks Alerio and Gelato about the orders you sent, and the automatic check does the same every 15 minutes. Alerio's numbers are read from the Alerio website, so they need the "Website login" saved in Auto Orders "Settings", "Alerio". If Alerio or Gelato does not answer, the check is simply tried again.

Fix:

1. Make sure the order is paid in Alerio (or ordered in Gelato). Orders in your cart show under "Sent to Alerio" (group "In your cart, not paid"); posters under "Sent to Gelato" (group "Drafts in Gelato, not ordered").
2. Save your Alerio "Website login" if it is missing ("Tracking numbers are read from the Alerio website, and no Alerio login is saved. Add it in Auto Orders settings.").
3. Open the ⋯ menu and press "Check tracking numbers". Orders that now have a number move to "Shipped".
4. "Alerio didn't answer about tracking" / "Gelato didn't answer about posters" (in "Activity"): nothing to do at first, it is tried again every 15 minutes. If it lasts a day, press "Check" under "Alerio" or "Gelato" in Settings to test the connection.
5. "Nothing new to send: Etsy already has these tracking numbers, or Alerio has none yet." means there is no new number to put on Etsy.
6. "{…} not found in your Gelato account (a draft deleted there, or made with another key)": the poster order is not in the Gelato account this shop uses. Check that the shop uses the right Gelato key.

If still stuck: contact ShopPilot support with the order number and the exact text.

Notes: Checking tracking numbers only reads; it changes nothing at Alerio, Gelato or Etsy. One check runs at a time.

"Add tracking to Etsy" fails ("Etsy refused tracking", "Tracking could not be added")

ID: auto-orders-tracking-etsy

Seen as:

• "Etsy refused tracking for {…}. Reconnect {…} to Etsy in Settings once (it needs the tracking permission)."
• "Tracking could not be added in {…}: {…}"
• "Tracking for #{…} ({…}) could not be added: {…}"
• "Tracking for {…} order(s) could not be added: their shop is not on the account any more."
• "Tracking {…} for #{…} ({…}) could not be added: {…}"
• "Etsy already had this tracking number."
• "Etsy refused the shipment update. This shop's connection predates the tracking permission: open Settings and reconnect this shop to Etsy, then try again."
• "No new tracking number for this order. Use Check tracking numbers first."
• "Could not send tracking"
  LV: "Neizdevās nosūtīt izsekošanu"
  RU: "Не удалось отправить отслеживание"
• "Could not send tracking numbers"
  LV: "Neizdevās nosūtīt izsekošanas numurus"
  RU: "Не удалось отправить трек-номера"
• "Etsy marks the order shipped and notifies the buyer. This cannot be undone from ShopPilot."
  LV: "Etsy atzīmē pasūtījumu kā nosūtītu un paziņo pircējam. To nevar atsaukt no ShopPilot."
  RU: "Etsy отметит заказ как отправленный и уведомит покупателя. Отменить это из ShopPilot нельзя."
• "Some tracking numbers were not sent"
  LV: "Daži izsekošanas numuri netika nosūtīti"
  RU: "Некоторые трек-номера не отправлены"
• "Tracking for #{…} ({…}) is on Etsy already."
• "{1}: tracking can't be added"
  LV: "{1}: nevar pievienot izsekošanu"
  RU: "{1}: не удаётся добавить отслеживание"
• "{…} could not be sent."
• "Sent {…} tracking number(s) to Etsy. {…} could not be sent."
• "Tracking for #{…} ({…}) not added: {…} adds tracking only for {…}."
• "Tracking for #{…} ({…}) was not added this time. Press Add tracking to Etsy again."
• "Etsy marked #{…} ({…}) shipped but did not keep tracking number {…}. Add the number to that order in Etsy by hand."

People say: "tracking not added to Etsy", "Etsy refused the shipment update", "needs the tracking permission", "Some tracking numbers were not sent", "Etsy already had this tracking number", "shop is not on the account any more"

Why: "Add tracking to Etsy" (the order's button, "Add now" on the "Tracking not on Etsy yet" group, or the automatic switch) writes Alerio's or Gelato's tracking number on the Etsy order. Etsy then marks the order shipped and emails the buyer; this cannot be undone from ShopPilot. It fails when: the shop's Etsy connection was made before ShopPilot asked for the tracking permission (Etsy answers "refused"), the shop's Etsy connection is dead or missing, the shop was removed from the account, the shop's settings limit tracking to some countries, or Etsy accepts the request but does not keep the number.

Fix:

1. "Etsy refused tracking for {shop}. Reconnect {shop} to Etsy in Settings once (it needs the tracking permission)": make that shop active ("Manage" at the top of the left menu, then "Activate"), open "Connect Etsy", press "Generate OAuth Link" and approve on Etsy. Then press "Add tracking to Etsy" again.
2. "Tracking could not be added in {shop}: ..." with a connection reason: fix the shop's Etsy connection (see the connection entries on this page), then try again.
3. "Etsy marked #{…} shipped but did not keep tracking number {…}. Add the number to that order in Etsy by hand.": the order is already marked shipped on Etsy. Copy the number from the order card ("Copy") and add it on the order in Etsy yourself.
4. "... adds tracking only for {countries}": the shop's "Tracking on Etsy" settings limit the countries. Change them in Auto Orders "Settings" if you want other countries too.
5. "... was not added this time. Press Add tracking to Etsy again.": several shops are handled one after another; press the button again.
6. "Etsy already had this tracking number." and "Tracking for #{…} is on Etsy already.": nothing to do, the number is there.
7. "No new tracking number for this order. Use Check tracking numbers first.": run "Check tracking numbers" (⋯ menu) first.

If still stuck: contact ShopPilot support with the Etsy order number and the exact text.

Notes: When the message says the number was not added, nothing was changed on the Etsy order, so pressing again is safe. The courier name Etsy shows can be set in "Tracking options" ("Automatic (recommended)" or your own).

Etsy does not accept tracking numbers from apps for this shop ("Mark shipped on Etsy")

ID: auto-orders-mark-shipped

Seen as:

• "Could not mark it shipped"
• "Could not mark the order shipped"
• "To give the buyer tracking, add the number on the order in Etsy. This cannot be undone from ShopPilot."
• "#{…} has no tracking number yet, so it was not marked shipped."
• "Etsy does not accept tracking numbers from apps for {…}. Press Mark shipped on Etsy on the order, and add the number on the order in Etsy yourself if the buyer should get it."
• "#{…} ({…}) could not be marked shipped on Etsy: {…} Mark it shipped on Etsy yourself."
• "Nothing to mark: these orders have no tracking number yet, or are shipped on Etsy already."

People say: "Etsy does not accept tracking numbers from apps", "Mark shipped on Etsy", "Shipped. Etsy does not accept its tracking number from apps: mark it shipped there", "Could not mark it shipped", "the buyer got no tracking"

Why: For a few shops Etsy refuses tracking numbers sent by any app. ShopPilot then offers "Mark shipped on Etsy": it marks the order shipped on Etsy without the number. The order card shows the tracking number with a "Copy" button and the courier's name, so you can add it on the order in Etsy yourself if the buyer should get it. The automatic check does the same once for such a shop and tells you.

Fix:

1. Open the order and press "Mark shipped on Etsy", then confirm.
2. If the buyer should get tracking: copy the number (and note the courier) and add it on the order in Etsy yourself.
3. "Could not mark it shipped" / "#{…} could not be marked shipped on Etsy: ... Mark it shipped on Etsy yourself.": mark the order shipped in Etsy by hand.
4. "#{…} has no tracking number yet, so it was not marked shipped": wait until Alerio or Gelato gives a number ("Check tracking numbers").

Notes: Marking shipped cannot be undone from ShopPilot. Etsy counts the order complete.

Gelato key problems ("Gelato rejected this API key", "no Gelato API key")

ID: auto-orders-gelato-key

Seen as:

• "Gelato refused the request ({…})."
• "Gelato refused the request ({…}).{…}"
• "Gelato rejected this API key."
• "Check the Gelato API key in Settings, then try again."
  LV: "Pārbaudiet Gelato API atslēgu sadaļā Iestatījumi un mēģiniet vēlreiz."
  RU: "Проверьте API-ключ Gelato в «Настройках» и попробуйте снова."
• "Check this shop’s Gelato key and try again."
  LV: "Pārbaudiet šī veikala Gelato atslēgu un mēģiniet vēlreiz."
  RU: "Проверьте ключ Gelato этого магазина и попробуйте снова."
• "The Gelato key did not work"
  LV: "Gelato atslēga nedarbojās"
  RU: "Ключ Gelato не сработал"
• "Paste the key first"
  LV: "Vispirms ielīmējiet atslēgu"
  RU: "Сначала вставьте ключ"
• "This profile has no Gelato API key. Add one in Auto Orders before sending orders to Gelato."
• "This shop has no Gelato API key. Add it in Settings, Auto Orders."
• "{…} has no Gelato API key. Add it in Settings, Auto Orders."
• "This shop has no Gelato API key."
• "Gelato did not accept this shop's API key."
• "Gelato is not on for this account."
• "Gelato did not respond after {…} attempts: {…}"
• "Gelato rejected the API key."

People say: "Gelato rejected the key", "The Gelato key did not work", "This shop has no Gelato API key", "Gelato refused the request", "Gelato did not respond", "Paste the key first"

Why: Posters are sent to the selling shop's own Gelato account with that shop's Gelato API key (or the key of another shop of yours that you picked). Without a key, or with a revoked or wrong key, nothing can be sent or read back. Gelato can also be slow or refuse a request.

Fix:

1. Open Auto Orders "Settings", group "Gelato account", row "Gelato API key". Choose "Add a key for this shop..." (or "Replace this shop's own key..."), paste the key into "Paste the API key from Gelato" and press "Save". "Where do I find it?" opens Gelato's page for API keys.
2. Or pick another of your shops' keys from the same menu; orders are then made in that shop's Gelato account and billed there.
3. Press "Check" for Gelato in Settings. "The Gelato key works" means orders can be sent. "The Gelato key did not work": make a new key in Gelato and save it again.
4. "Gelato did not respond after {…} attempts" or "Gelato refused the request ({…})": wait a few minutes and try again; if it lasts, contact ShopPilot support with the text.

Notes: Removing a shop's own key makes that shop order with another shop's key if you pick one. Nothing is charged by saving a key.

Poster settings in Settings: product, paper, design fit, "Gelato's products are not loaded yet"

ID: auto-orders-gelato-settings

Seen as:

• "Catalogue refresh failed"
  LV: "Kataloga atjaunošana neizdevās"
  RU: "Не удалось обновить каталог"
• "Choose a Gelato paper type before running."
• "No Gelato paper type is configured for this profile."
• "Gelato does not sell that paper."
• "Gelato does not sell that paper. Pick one of the papers shown."
• "Gelato does not sell that combination. Pick the options again."
• "Gelato does not sell those product options. Choose the options again."
• "Those options do not belong to posters."
• "Those options do not belong to this product."
• "That is not a Gelato product ShopPilot can order."
• "That shop is not on this account."
• "Could not load the Gelato settings"
  LV: "Neizdevās ielādēt Gelato iestatījumus"
  RU: "Не удалось загрузить настройки Gelato"
• "Settings changed while saving. Reload your settings and try again."
• "Gelato returned no usable poster products."
• "Gelato returned no usable wall-art products. {…}"
• "None of those shops has a paper to choose: their Gelato products are not printed on paper."
• "{…} has no paper to choose: its Gelato product is not printed on paper."
• "{…}: Gelato does not sell its product on that paper."
• "Pick a paper."
• "Paper and product options disagree."
• "Your own settings copy is unavailable."
• "Choose a Gelato paper type first."
• "Could not refresh the catalogue"
  LV: "Neizdevās atjaunināt katalogu"
  RU: "Не удалось обновить каталог"
• "Could not start the catalogue refresh"
  LV: "Neizdevās sākt kataloga atjaunināšanu"
  RU: "Не удалось начать обновление каталога"
• "Could not load Gelato's {…} sizes: {…}"
• "Gelato does not sell “{…}”. Configured papers must be one of: {…}"
• "Gelato no longer offers that product. Choose the product again."
• "Gelato no longer sells that combination. Choose the options again."
• "Gelato no longer sells that paper. Choose the paper again."
• "{…} sizes are not loaded yet. Refresh the Gelato catalogue first."
• "Gelato does not sell the product of {…} on that paper. Untick {…} and try again. Nothing was changed."

People say: "Choose a Gelato paper type", "Gelato does not sell that paper", "Gelato's products are not loaded yet", "Catalogue refresh failed", "Load Gelato's products", "Could not load the Gelato settings", "sizes are not loaded yet"

Why: Each poster shop picks its Gelato "Product" and, when the product has papers, the "Paper", in Auto Orders "Settings", group "Gelato". "Design" decides whether a design fills the print ("Fill") or shows whole with a "Border" ("Whole design"); canvas products also have "Canvas sides". ShopPilot needs Gelato's list of sizes and papers; it is read with "Load Gelato's products" or "Refresh Gelato catalogue" (⋯ menu), which takes a few minutes and needs the shop's Gelato key. A choice Gelato no longer sells is refused, and a save is refused when the settings changed meanwhile.

Fix:

1. Make sure the shop has a Gelato API key (see "Gelato key problems").
2. If the page says "Gelato's products are not loaded yet.", press "Load". Wait a few minutes: sending waits meanwhile, pulling orders does not. When done: "Gelato catalogue refreshed" / "Sizes and papers are up to date."
3. Choose the "Product" and then the "Paper" from the lists shown. "Gelato no longer offers that product / sells that combination / sells that paper": pick again.
4. "Settings changed while saving. Reload your settings and try again.": reload the page and repeat.
5. "Could not load the Gelato settings": reload; if it says the shop is not on this account, switch to a shop of this account.
6. "Catalogue refresh failed" / "Could not refresh the catalogue": check the Gelato key, then try again.

If still stuck: contact ShopPilot support with the shop name and the exact text.

Notes: Changing a shop's product, paper or design fit means poster lines you already checked must be checked again ("This shop's print settings changed. Check this design again before sending.").

Poster line in "Needs you": "Design not checked", "Low resolution", "Not a poster?" (button "Check design")

ID: auto-orders-gelato-check-design

Seen as:

• "The design is too small for the size ordered."
  LV: "Dizains ir par mazu pasūtītajam izmēram."
  RU: "Дизайн слишком мал для заказанного размера."
• "Check every design first"
  LV: "Vispirms pārbaudiet katru dizainu"
  RU: "Сначала проверьте каждый дизайн"
• "Check the design on every poster line first"
  LV: "Vispirms pārbaudiet dizainu katrā plakāta rindā"
  RU: "Сначала проверьте дизайн в каждой строке с постером"
• "{1} poster line{2} not checked yet. Open the order and use Check design."
  LV: "Vēl nepārbaudītas plakātu rindas: {1}. Atveriet pasūtījumu un izmantojiet “Pārbaudīt dizainu”."
  RU: "Непроверенных строк с постерами: {1}. Откройте заказ и нажмите «Проверить дизайн»."
• "Low resolution"
  LV: "Zema izšķirtspēja"
  RU: "Низкое разрешение"
• "Design not checked"
  LV: "Dizains nav pārbaudīts"
  RU: "Дизайн не проверен"
• "The buyer ordered “{1}”, which is not one of Gelato’s sizes. It prints at the size picked here."
  LV: "Pircējs pasūtīja “{1}”, bet Gelato tāda izmēra nav. Tiks drukāts šeit izvēlētajā izmērā."
  RU: "Покупатель заказал «{1}», но такого размера у Gelato нет. Печать будет в размере, выбранном здесь."
• "The buyer ordered “{1}”, which is not one of Gelato’s sizes. Pick the size to print."
  LV: "Pircējs pasūtīja “{1}”, bet Gelato tāda izmēra nav. Izvēlieties drukas izmēru."
  RU: "Покупатель заказал «{1}», но такого размера у Gelato нет. Выберите размер для печати."
• "This order has no size. It prints at the size picked here."
  LV: "Šim pasūtījumam nav izmēra. Tas tiks drukāts šeit izvēlētajā izmērā."
  RU: "У этого заказа нет размера. Он будет напечатан в размере, выбранном здесь."
• "This order has no size. Pick the size to print."
  LV: "Šim pasūtījumam nav izmēra. Izvēlieties drukas izmēru."
  RU: "У этого заказа нет размера. Выберите размер для печати."
• "Not the buyer’s size: they ordered {1}."
  LV: "Nav pircēja izmērs: pasūtīts {1}."
  RU: "Не размер покупателя: заказан {1}."
• "Fits the sheet · no check needed"
  LV: "Der loksnei · pārbaude nav vajadzīga"
  RU: "Подходит к листу · проверка не нужна"
• "✓ Fits the sheet: it prints as it is, no check needed"
  LV: "✓ Der lapai: tiek drukāts, kā ir, pārbaude nav vajadzīga"
  RU: "✓ Помещается на лист: печатается как есть, проверка не нужна"
• "The original image changed after its print was planned. Check design again."
• "A placement needs a shop, an order and an order line."
• "A placement needs an order and an order line."
• "Orientation must be portrait or landscape."
• "Too many placements are stored. Reset some old ones first."
• "The placement could not be reset. Try again."
• "The placement could not be saved. Try again."
• "Could not load this line"
  LV: "Neizdevās ielādēt šo rindu"
  RU: "Не удалось загрузить эту строку"
• "Could not reset"
  LV: "Neizdevās atiestatīt"
  RU: "Не удалось сбросить"
• "Could not save the placement"
  LV: "Neizdevās saglabāt izvietojumu"
  RU: "Не удалось сохранить размещение"
• "Which order line? The order and line ids are missing."
• "{…} must be between {…} and {…}."
• "Filling {…} would crop {…}% of the design (limit {…}%). Lower the limit, switch this SKU to contain, or add a print file with this sheet's proportions."
• "Output limited to {…} dpi so the file stays under {…} megapixels."
• "The design file's pixel size could not be read."
• "The design is {…}x{…} px ({…}) and {…} is {…}x{…} mm ({…}); exact fit refuses to crop or pad. Add a print file with this sheet's proportions."
• "{…} is too large to render under the configured pixel budget."
• "{…} would hide {…}% of what this shop's mockups show (limit {…}%). Sell this size in the mockups' proportion, raise the limit, or switch this SKU to contain."
• "The placement could not be planned."
• "Unsupported output format “{…}”."

People say: "Check design", "Design not checked", "Low resolution", "The design is too small for the size ordered", "would crop % of the design", "exact fit refuses to crop", "Not a poster?", "Looks good, save", "Send it anyway"

Why: Every poster line is printed at the size the buyer picked. Before an order goes to Gelato, each line must either fit its sheet as it is or be looked at in "Check design", where you see the design on the sheet. A line waits when: the design does not simply fit (it would be cropped or leave blank paper), the buyer asked for something personal, the design is too small for the size (under 75 dpi the line is held as "Low resolution"; under 150 dpi it is sent with a note that it prints a little soft), the Etsy listing looks like another product ("Not a poster?"), or the shop's print settings changed since you checked it. The messages on the line say what applies, for example "Filling {…} would crop {…}% of the design" or "exact fit refuses to crop or pad".

Fix:

1. Press "Check design" on the line. Use "Fill the sheet", "Fit whole design", "Centre", the "Design size" and "Turn" sliders, "Turn the sheet" (portrait or landscape) or drag the design. "Print size" lets you pick another size than the one ordered.
2. For a design that is too small: press "Upload a different file" with a sharper file (a PDF keeps full detail), or tick "Send it anyway at {dpi} dpi. I accept that it prints blurry." if you accept the result.
3. For "Not a poster?": if it really is a poster, confirm it with "Looks good, save"; otherwise handle the order outside Auto Orders.
4. Press "Looks good, save". The line is then checked. "Reset to automatic" goes back to the automatic fit.
5. "The original image for this SKU changed. Check this design again before sending." and "This shop's print settings changed. Check this design again before sending.": open "Check design" again and save.
6. When every line is checked, send with "Review and send", then "Send to Gelato".

If still stuck: contact ShopPilot support with the order number and the text under the design.

Notes: A line that fits its sheet with at most a small crop shows "Fits the sheet · no check needed" and prints as it is. Orders with a buyer's personalisation or note always wait for you. Nothing reaches Gelato until you press the send button.

Poster design file not found ("No readable print file", "No listing folder was found for SKU")

ID: auto-orders-gelato-design-missing

Seen as:

• "No images arrived from this shop’s SKU folder. Open the Bridge on this PC, or use Upload a different file."
  LV: "No šī veikala SKU mapes netika saņemts neviens attēls. Atveriet Bridge šajā datorā vai izmantojiet “Augšupielādēt citu failu”."
  RU: "Из папки SKU этого магазина не пришло ни одного изображения. Откройте Bridge на этом ПК или используйте «Загрузить другой файл»."
• "Choose image from SKU folder"
  LV: "Izvēlēties attēlu no SKU mapes"
  RU: "Выбрать изображение из папки SKU"
• "Pick from my Gelato orders"
  LV: "Izvēlēties no maniem Gelato pasūtījumiem"
  RU: "Выбрать из моих заказов Gelato"
• "Could not build a print URL: {…}"
• "Could not render the print file for SKU {…}: {…}"
• "No listing folder was found for SKU {…}."
• "No readable print file was found for SKU {…}"
• "The replacement design file for this line is missing. Open Check design and upload it again."
• "Digital item: nothing is printed or ordered for this size. The paper sizes on the same receipt still go to Gelato."
• "No readable print file was found for SKU {…}."
• "The replacement design file for this line is missing. Upload it again."
• "Could not read the folder"
  LV: "Neizdevās nolasīt mapi"
  RU: "Не удалось прочитать папку"

People say: "no readable print file", "No listing folder was found for SKU", "the replacement design file is missing", "No images arrived from this shop's SKU folder", "ShopPilot could not get the SKU from your PC", "Could not render the print file"

Why: A poster line prints from the design saved for its SKU. ShopPilot looks, in this order, at the file you uploaded for the line ("Upload a different file"), the design saved on ShopPilot for the SKU, the shop's folder for that SKU on your PC through the ShopPilot Bridge, and a design picked from your Gelato orders. In a SKU folder the print file is named 1.png (or print, poster or design; .png, .jpg, .jpeg or .webp). Files such as poster_01_room.jpg or mockup_... made by the mockup tools are never used. If the folder holds several other images, ShopPilot does not guess: use "Choose image from SKU folder". The line stops when none of these exists, the Bridge cannot reach the folder, or a file you uploaded earlier is gone.

Fix:

1. Open the line with "Check design". If it says the design is missing, it first tries your PC through the Bridge (Chrome with the Bridge open; the shop's listings folder must be set in "Niches" and added to the Bridge).
2. Press "Choose image from SKU folder", pick the right picture; it is saved for this shop's SKU.
3. Or press "Upload a different file" (PNG, JPEG, WebP or PDF) and upload the print file.
4. Or press "Pick from my Gelato orders" and choose the order that holds this design; ShopPilot remembers it for the SKU.
5. For a file named wrong, rename it to 1.png in the SKU folder and open "Check design" again.

If still stuck: contact ShopPilot support with the SKU and the exact text.

Notes: Nothing is sent to Gelato while the design is missing, so trying again is safe. Digital items on the same receipt are not printed ("Digital item: nothing is printed or ordered for this size. The paper sizes on the same receipt still go to Gelato.").

Poster design: PDF or upload problems ("The original PDF could not be ...", "Upload failed")

ID: auto-orders-gelato-pdf

Seen as:

• "The embedded colour profile could not be read. Save the original as sRGB and choose it again."
• "Export the original PDF with a normal, unrotated page and check the design again."
• "Export the original PDF with a page starting at the normal origin and check the design again."
• "The original PDF differs from its preview. Upload the correct original and check the design again."
• "The original PDF is too complex to check. Simplify it and upload it again."
• "That file is not a PNG, JPEG or WebP image."
• "The Gelato file is not a PDF, PNG, JPEG or WebP."
• "The Gelato file is not a picture ShopPilot can print from."
• "The listing's PDF design could not be opened."
• "The listing's PDF design could not be rendered."
• "The listing's PDF design is too large to render for this print."
• "The original PDF could not be prepared. Export it again and check the design."
• "The requested print render is too large."
• "The original PDF contains an invalid image size."
• "The original PDF contains an invalid placement."
• "The original PDF's image resolution could not be checked."
• "The original PDF's placement could not be checked."
• "The listing's PDF design could not be read."
• "The listing's PDF design took too long to render."
• "The original PDF could not be checked."
• "The original PDF could not be checked. Upload it again before sending."
• "The original PDF could not be kept in the print file."
• "The original PDF's print edges could not be prepared."
• "The original PDF could not be prepared for print."
• "The original PDF is missing. Upload it again before sending."
• "PDF uploads are unavailable right now. Please try again."
• "That PDF renders to an image too large to prepare."
• "That PDF took too long to open. Export it as a PNG or JPEG and upload that."
• "PDF conversion is busy right now. Please try again in a moment."
• "That PDF is damaged and could not be opened."
• "That PDF could not be opened as an image."
• "The PDF could not be read. Please upload it again."
• "Save it smaller (for example, as a JPG), or contact ShopPilot support to raise your limit."
  LV: "Saglabājiet to mazāku (piemēram, kā JPG) vai sazinieties ar ShopPilot atbalstu, lai palielinātu limitu."
  RU: "Сохраните файл меньшего размера (например, в JPG) или обратитесь в поддержку ShopPilot, чтобы увеличить лимит."
• "The server could not finish this upload. Please try again."
  LV: "Serveris nevarēja pabeigt šo augšupielādi. Lūdzu, mēģiniet vēlreiz."
  RU: "Сервер не смог завершить загрузку. Попробуйте ещё раз."
• "to raise your limit."
  LV: "lai palielinātu limitu."
  RU: "чтобы увеличить лимит."
• "The image has too many pixels (at most {…} million)."
• "The original PDF could not be previewed. Upload it again."
• "The uploaded file is empty."
• "The file could not be saved. Check your storage usage."
• "Upload failed"
  LV: "Augšupielāde neizdevās"
  RU: "Не удалось загрузить"

People say: "PDF could not be rendered", "PDF too large", "That PDF is damaged", "Save it smaller", "The file could not be saved", "Upload failed", "image has too many pixels", "embedded colour profile"

Why: In "Check design" you can upload a PNG, JPEG, WebP or PDF. A PDF is kept as the print source, so vector art stays sharp at any size. ShopPilot refuses a PDF it cannot open or check: damaged, with a rotated page or an unusual page origin, too complex, with an image of an invalid size or placement, too large to render, or that takes too long to open. Pictures are refused when they are not a real image, are empty, have too many pixels, or are larger than the upload limit shown in the message. The upload can also fail when your storage is full or the connection drops.

Fix:

1. Export the design again from your design program: a normal unrotated page (for a rotated or odd-origin page the message says so), simple content, one page.
2. If a PDF will not work, export a PNG or JPEG of the design at a large size and upload that. For a very large picture save it smaller (for example as a JPG).
3. "The embedded colour profile could not be read. Save the original as sRGB and choose it again.": re-export the image as sRGB.
4. "The file could not be saved. Check your storage usage.": free up space in your account and try again.
5. If "ShopPilot is busy opening other PDFs" or "PDF conversion is busy right now", try again in a moment.

If still stuck: contact ShopPilot support with the file type, its size and the exact text.

Notes: A failed upload changes nothing on the line, so you can try again.

"Pick from my Gelato orders" and "Choose image from SKU folder" problems

ID: auto-orders-gelato-pick-design

Seen as:

• "{1}’s design is no longer taken from Gelato."
  LV: "{1} dizains vairs netiek ņemts no Gelato."
  RU: "Дизайн для {1} больше не берётся из Gelato."
• "No Gelato design is remembered for this SKU."
• "There is no Gelato design to fetch for this SKU."
• "Gelato keeps no copy of that order's file. Pick another one."
• "Gelato keeps no copy of the file of {…}."
• "Gelato keeps no copy of this order’s file."
  LV: "Gelato nesaglabā šī pasūtījuma faila kopiju."
  RU: "Gelato не хранит копию файла этого заказа."
• "That Gelato order is not on this shop's Gelato account."
• "Gelato gave a file address ShopPilot does not download from."
• "Your Gelato orders, newest first. Pick the one with the design for {1}."
  LV: "Jūsu Gelato pasūtījumi, jaunākie vispirms. Izvēlieties to, kurā ir dizains priekš {1}."
  RU: "Ваши заказы Gelato, сначала новые. Выберите тот, в котором дизайн для {1}."
• "That folder image changed. Open the picker and choose again."
• "Gelato did not answer. Try again in a moment."
• "{…}{…} is no longer on your Gelato account."
• "{…}{…} no longer has this design."
• "Gelato's storage refused the file ({…})."
• "The file could not be downloaded from Gelato. Try again in a moment."
• "The file took too long to come from Gelato. Try again in a moment."
• "ShopPilot is busy opening other PDFs. Try again in a moment."
• "That Gelato design could not be opened: {…}"
• "That Gelato design is a PDF over {…} MB, too big to open here. Use Upload a different file."
• "That design path is not allowed."
• "The original PDF is too large to store here."
• "This design is too large to store here."
• "That folder image could not be read. Open the picker again."
• "That folder image is no longer available."
• "The original image could not be saved. Please try again."
• "The pick could not be saved. Try again."
• "Could not load your Gelato orders"
  LV: "Neizdevās ielādēt jūsu Gelato pasūtījumus"
  RU: "Не удалось загрузить ваши заказы Gelato"
• "No designs were found in your Gelato orders."
  LV: "Jūsu Gelato pasūtījumos netika atrasts neviens dizains."
  RU: "В ваших заказах Gelato не найдено дизайнов."
• "Could not change it"
  LV: "Neizdevās to mainīt"
  RU: "Не удалось изменить"
• "Could not use that design"
  LV: "Neizdevās izmantot šo dizainu"
  RU: "Не удалось использовать этот дизайн"
• "ShopPilot could not get the design from Gelato."
  LV: "ShopPilot neizdevās iegūt dizainu no Gelato."
  RU: "ShopPilot не удалось получить дизайн из Gelato."

People say: "Gelato keeps no copy of that order's file", "No designs were found in your Gelato orders", "That folder image changed", "The pick could not be saved", "Could not read the folder", "Gelato did not answer"

Why: "Pick from my Gelato orders" shows pictures of your recent Gelato orders, newest first. You pick the one with the design for this SKU; ShopPilot fetches the file and remembers it for the shop and SKU. "Choose image from SKU folder" shows the pictures in the SKU's folder on your PC (sent by the Bridge). These fail when Gelato does not answer, the order is no longer in the Gelato account this shop uses, Gelato keeps no copy of that order's file, the file is not a picture or PDF ShopPilot can print from, or the folder image changed after it was shown.

Fix:

1. Try again in a moment ("Gelato did not answer. Try again in a moment.").
2. Pick another Gelato order, or press "Upload a different file".
3. For the SKU folder: open the Bridge on the PC, make sure the shop's listings folder is added, and press "Choose image from SKU folder" again. If "That folder image changed", open the picker and choose again.
4. A PDF over the size limit cannot be opened here: use "Upload a different file" with a smaller file.
5. "Stop taking this design from Gelato" (in the picker) removes the remembered pick for the SKU; "Show older orders" lists more of your Gelato orders.

Notes: Nothing is sent to Gelato by these pickers.

Sending posters to Gelato stops ("These posters were sold by different shops", "not set up for posters")

ID: auto-orders-gelato-send

Seen as:

• "These posters were sold by different shops, and each shop orders from its own Gelato account. Send one shop's posters at a time."
• "These orders are made with different shops' Gelato settings. Send them separately."
• "Try again."
  LV: "Mēģiniet vēlreiz."
  RU: "Попробуйте ещё раз."
• "New poster orders could not be checked for Gelato. The next check tries again."
• "Poster orders could not be checked at Gelato:"
• "New poster orders could not be checked for Gelato"
• "New poster orders of {…} could not be sent to Gelato: {…}"
• "Too many orders selected."
• "This shop is not set up for posters. In Settings, Auto Orders, choose Gelato for this shop first."
• "failed: open it in Gelato"
  LV: "neizdevās: atveriet to Gelato"
  RU: "ошибка: откройте его в Gelato"
• "Posters are sent to the Gelato account of the shop that sold them. Select only phone cases here, or only posters."

People say: "each shop orders from its own Gelato account", "Send one shop's posters at a time", "This shop is not set up for posters", "Failed to start the Gelato run", "Too many orders selected", "failed: open it in Gelato", "Poster orders could not be checked at Gelato"

Why: Posters go to the Gelato account of the shop that sold them. A send can contain only one shop's posters, only posters (not phone cases), and a limited number of orders at a time. The shop must be set to Gelato ("Orders go to" in Settings), and its Gelato key and paper must be set. "Send to Gelato" makes an unpaid draft in your Gelato account; "Order live" (⋯ button, you type SEND) prints and charges at once. If Gelato cannot be reached, the automatic check tries again at the next check.

Fix:

1. Tick the posters of one shop only, then "Review and send" and "Send to Gelato". Send phone cases separately ("Send posters and phone cases separately").
2. If it says the shop is not set up for posters, open Settings, row "Orders go to" and choose "Gelato — posters and wall art" for that shop. Add the Gelato key and choose the paper (see the Gelato entries).
3. Check every line first if it says to ("Check the design on every poster line first").
4. If an order shows "failed: open it in Gelato", open that order in your Gelato account and look at the reason there.
5. "Poster orders could not be checked at Gelato" / "New poster orders could not be checked for Gelato. The next check tries again.": nothing to do at first; if it lasts a day check the Gelato connection in Settings.

Notes: If the answer from Gelato is lost, the poster order is locked as "Not confirmed" (see that entry): look in your Gelato orders before sending again. "Test run" and "Price check" create nothing at Gelato.

An order is under "Not matched yet" ("No sale email", "Not open on Etsy", "Shop not picked")

ID: auto-orders-not-matched

Seen as:

• "Not open on Etsy"
  LV: "Nav atvērts Etsy"
  RU: "Не открыт на Etsy"
• "Can’t read shop"
  LV: "Neizdodas nolasīt veikalu"
  RU: "Не удаётся прочитать магазин"
• "Not among {1} open Etsy orders - it may be shipped or canceled already."
  LV: "Nav starp atvērtajiem Etsy pasūtījumiem ({1}) — iespējams, tas jau ir nosūtīts vai atcelts."
  RU: "Нет среди открытых заказов Etsy ({1}) — возможно, он уже отправлен или отменён."
• "{1} of this shop's sale {2} from the last 30 days {3} for orders already shipped or canceled on Etsy, so {4} not in the order list."
  LV: "Šī veikala pārdošanas e-pasti no pēdējām 30 dienām par pasūtījumiem, kas Etsy jau nosūtīti vai atcelti, tāpēc nav pasūtījumu sarakstā: {1}."
  RU: "Писем о продажах этого магазина за последние 30 дней по заказам, уже отправленным или отменённым на Etsy, поэтому их нет в списке заказов: {1}."

People say: "Not matched yet", "Sale email, no Etsy order", "Etsy order, no sale email", "No sale email", "Link shop to ShopPilot", "Shop not picked", "Shop unknown", "Can't read shop", "it may be shipped or canceled already"

Why: An order appears in the list only when its Etsy sale email and its open Etsy order are both known and match by order number. Anything that did not pair up is shown at the bottom under "Not matched yet", in two groups: "Sale email, no Etsy order" and "Etsy order, no sale email". Nothing in this section can be ticked or sent until it pairs up. The tag says why: "No sale email" (the shop's mailbox has not received or shown the email yet), "No SKU" (the Etsy listing has no SKU), "Not open on Etsy" (the order is shipped, canceled or refunded on Etsy), "Shop not picked", "Shop unknown" (the email does not say which shop sold it), "Link shop to ShopPilot" (the shop is not connected to Etsy in ShopPilot) and "Can't read shop" (the shop's Etsy orders could not be read).

Fix:

1. "Etsy order, no sale email": open that shop's mailbox settings with the button on the card ("Link email" if it is not linked, "Fix email" if it needs a look). Otherwise wait: it is looked for again at the next check, and "Check for new orders" looks at once. If the sale email is in your mailbox but ShopPilot did not take it, see "Sale emails ... Not used" below.
2. "Sale email, no Etsy order": connect the shop to Etsy on "Connect Etsy" ("Connect {shop} to Etsy in its shop settings"), or pick the shop under Shops in Settings ("Pick {shop} under Shops in Settings").
3. "Not open on Etsy": the order is probably shipped or canceled already. Nothing to send.
4. "Can't read shop": the shop's Etsy connection or proxy needs fixing; see the connection entries on this page and "Activity".

If still stuck: contact ShopPilot support with the Etsy order number and the tag.

Notes: Sales shown here never reach Alerio or Gelato by mistake. They wait until they pair up.

Sale emails stopped arriving, or ShopPilot cannot read the mailbox ("Sale missing", "Sign in again", "Can't read Gmail")

ID: auto-orders-sale-email-stopped

Seen as:

• "Sale emails from {…} stopped arriving: {…} Connect {…}'s Outlook so ShopPilot reads its sale emails directly: Auto Orders settings, Sale emails, {…}, Outlook, Connect Outlook."
• "Sale emails from {…} stopped arriving: {…} Connect {…}'s Gmail or Outlook so ShopPilot reads its sale emails directly: Auto Orders settings, Sale emails, {…}."
• "Sale emails from {1} stopped arriving. Connect its Outlook so ShopPilot reads them directly."
  LV: "Pārdošanas e-pasti no {1} vairs nepienāk. Pievienojiet tā Outlook, lai ShopPilot tos lasītu tieši."
  RU: "Письма о продажах от {1} перестали приходить. Подключите его Outlook, чтобы ShopPilot читал их напрямую."
• "Sale emails from {1} stopped arriving. Connect its Gmail or Outlook."
  LV: "Pārdošanas e-pasti no {1} vairs nepienāk. Pievienojiet tā Gmail vai Outlook."
  RU: "Письма о продажах от {1} перестали приходить. Подключите его Gmail или Outlook."
• "Sale emails from {1} shops stopped arriving ({2}). Connect their Gmail or Outlook."
  LV: "Pārdošanas e-pasti vairs nepienāk no veikaliem ({1}: {2}). Pievienojiet to Gmail vai Outlook."
  RU: "Письма о продажах перестали приходить из магазинов ({1}: {2}). Подключите их Gmail или Outlook."
• "Sale emails from {1} shops stopped arriving. Connect their Outlook so ShopPilot reads them directly."
  LV: "Pārdošanas e-pasti vairs nepienāk no veikaliem ({1}). Pievienojiet to Outlook, lai ShopPilot tos lasītu tieši."
  RU: "Письма о продажах перестали приходить из магазинов ({1}). Подключите их Outlook, чтобы ShopPilot читал их напрямую."
• "Sale emails from {…} stopped arriving: {…} Connect {…}'s inbox.lv so ShopPilot reads its sale emails directly: Auto Orders settings, Sale emails, {…}, inbox.lv."
• "Etsy has order #{…}, but its sale email never reached ShopPilot."
• "ShopPilot can no longer read {…} for {…}: {…} Open Auto Orders settings, Sale emails, {…}, and click Connect Gmail to sign in again. Until then its sales do not arrive."
• "ShopPilot can no longer read {…} for {…}: {…} Open Auto Orders settings, Sale emails, {…}, and click Connect Outlook to sign in again. Until then its sales do not arrive."
• "ShopPilot can no longer read {…} for {…}: {…} Open Auto Orders settings, Sale emails, {…}, inbox.lv, and paste a new app password from inbox.lv. Until then its sales do not arrive."
• "ShopPilot could not read {…} for {…} for a while ({…}). It keeps trying; if this goes on, connect it again in Auto Orders settings, Sale emails."
• "ShopPilot could not read {1} since {2}"
  LV: "ShopPilot nevar lasīt {1} kopš {2}"
  RU: "ShopPilot не может читать {1} с {2}"
• "ShopPilot can no longer read {1}. {2} Sign in to it again below."
  LV: "ShopPilot vairs nevar lasīt {1}. {2} Pierakstieties tajā vēlreiz zemāk."
  RU: "ShopPilot больше не может читать {1}. {2} Войдите в него снова ниже."
• "Sign in to {1} again for {2} shops: ShopPilot can no longer read their sale emails."
  LV: "Atkārtoti piesakieties {1} (veikali: {2}): ShopPilot vairs nevar lasīt to pārdošanas e-pastus."
  RU: "Снова войдите в {1} (магазинов: {2}): ShopPilot больше не может читать их письма о продажах."
• "ShopPilot can no longer read {1}. {2}"
  LV: "ShopPilot vairs nevar lasīt {1}. {2}"
  RU: "ShopPilot больше не может читать {1}. {2}"
• "Sign in to {1}’s {2} again: ShopPilot can no longer read its sale emails."
  LV: "Atkārtoti piesakieties veikala {1} {2}: ShopPilot vairs nevar lasīt tā pārdošanas e-pastus."
  RU: "Снова войдите в {2} магазина {1}: ShopPilot больше не может читать его письма о продажах."
• "Its sale emails stopped coming in. {1} {2}, and ShopPilot reads them directly."
  LV: "Tā pārdošanas e-pasti vairs nepienāk. {1} {2}, un ShopPilot tos lasīs tieši."
  RU: "Письма о продажах перестали приходить. {1} {2}, и ShopPilot будет читать их напрямую."
• "Can’t read Gmail"
  LV: "Nevar nolasīt Gmail"
  RU: "Не удаётся прочитать Gmail"
• "Can’t read Outlook"
  LV: "Nevar nolasīt Outlook"
  RU: "Не удаётся прочитать Outlook"
• "Can’t read inbox.lv"
  LV: "Nevar nolasīt inbox.lv"
  RU: "Не удаётся прочитать inbox.lv"
• "Sale missing"
  LV: "Trūkst pārdošanas"
  RU: "Продажа не найдена"
• "The mailboxes could not be read."
• "{…}: the mailboxes could not be read."
• "Gmail: the mailboxes could not be read."
• "Outlook: the mailboxes could not be read."
• "Sales from {1} are not coming in from its Gmail. Open it to see why."
  LV: "Pārdošanas no {1} nepienāk no tā Gmail. Atveriet to, lai redzētu iemeslu."
  RU: "Продажи {1} не приходят из его Gmail. Откройте его, чтобы узнать причину."
• "Sales from {1} shops are not coming in from their Gmail. Open them to see why."
  LV: "Pārdošanas nepienāk no veikalu Gmail (veikali: {1}). Atveriet tos, lai redzētu iemeslu."
  RU: "Продажи не приходят из Gmail магазинов (магазинов: {1}). Откройте их, чтобы узнать причину."
• "Its mailbox wants a new sign-in, so its sale emails are not read."
  LV: "Tā pastkastei vajag pierakstīties no jauna, tāpēc pārdošanas e-pasti netiek lasīti."
  RU: "Почтовый ящик требует повторного входа, поэтому письма о продажах не читаются."
• "Its sale emails do not reach ShopPilot the way they should."
  LV: "Tā pārdošanas e-pasti nenonāk ShopPilot tā, kā vajadzētu."
  RU: "Письма о продажах не доходят до ShopPilot как надо."
• "Its sales are not matched to orders until its email is linked."
  LV: "Tā pārdošanas netiek sasaistītas ar pasūtījumiem, kamēr nav piesaistīts e-pasts."
  RU: "Его продажи не сопоставляются с заказами, пока не привязана почта."
• "{1}: their sales are not matched to orders until their emails are linked."
  LV: "{1}: to pārdošanas netiek sasaistītas ar pasūtījumiem, kamēr to e-pasti nav saistīti."
  RU: "{1}: их продажи не сопоставляются с заказами, пока их почта не привязана."
• "No new sale email since it was connected."
  LV: "Kopš pievienošanas nav neviena jauna pārdošanas e-pasta."
  RU: "С момента подключения новых писем о продажах нет."
• "Click Connect Gmail again to get its sales."
  LV: "Vēlreiz nospiediet "Connect Gmail", lai saņemtu tā pārdošanas datus."
  RU: "Снова нажмите «Connect Gmail», чтобы получать его продажи."
• "Click Connect Outlook again to get its sales."
  LV: "Vēlreiz nospiediet "Connect Outlook", lai saņemtu tā pārdošanas datus."
  RU: "Снова нажмите «Connect Outlook», чтобы получать его продажи."

People say: "sale emails stopped", "Etsy has the order but ShopPilot does not", "Sale missing", "Sign in again", "Can't read Gmail", "Can't read Outlook", "Can't read inbox.lv", "the mailboxes could not be read", "my orders do not show up"

Why: Every shop links one mailbox in Auto Orders "Settings", "Sale emails", then the shop: Gmail or Outlook (a sign-in) or inbox.lv (an app password). ShopPilot reads Etsy's "You made a sale" emails from it directly (Gmail and Outlook about every two minutes, inbox.lv about every five) and makes the orders. The shop's row shows its state: "Linked", "Needs a fix", "Stopped", "Sign in again", "Not linked" (or "Gmail linked", "Outlook linked", "inbox.lv linked", "Can't read Gmail", "Sale missing"). A mailbox stops working when Google or Microsoft asks for a new sign-in (a password change, access removed, or it simply expired), when inbox.lv no longer accepts the saved app password, when the mailbox cannot be reached for a while, or when Etsy has an order whose sale email is not in the mailbox ("Sale missing"): usually the shop's Etsy account uses another email address than the one linked. Until it is fixed the shop's new sales do not become orders; they stay in the mailbox.

Fix:

1. Open Auto Orders "Settings", "Sale emails" and click the shop with the red state, or press the button on the notice at the top ("Fix", "Connect").
2. "Sign in again": press "Connect Gmail again" (or "Connect Outlook again"), sign in with the same account and accept. For inbox.lv paste a new app password (see the inbox.lv entry).
3. "Can't read ...": press "Check now". ShopPilot keeps trying by itself; if it stays, connect the mailbox again.
4. "Sale missing" / "Etsy has order #... but its sale email is not in {address}": check that the Etsy account of this shop uses that email address; if not, connect the mailbox that Etsy writes to.
5. For sales that came in meanwhile press "Check now", then "Check for new orders". Older sales still in the mailbox can be added with "Add them" (see the Gmail/Outlook entries), or by uploading the saved emails under "Emails" ("Add saved emails").

If still stuck: contact ShopPilot support with the shop name and the text on the shop's mailbox card.

Notes: ShopPilot only reads emails from Etsy's sale address and changes nothing in your mailbox (see https://shoppilot.dev/email-connections).

Sale emails "arrive changed and cannot be used" ("Needs a fix")

ID: auto-orders-sale-email-changed

Seen as:

• "Its sale emails arrive changed, so they cannot be used. {1}, and ShopPilot reads them directly."
  LV: "Tā pārdošanas e-pasti pienāk izmainīti, tāpēc tos nevar izmantot. {1}, un ShopPilot tos lasīs tieši."
  RU: "Письма о продажах приходят изменёнными, поэтому их нельзя использовать. {1}, и ShopPilot будет читать их напрямую."
• "Sale emails from {1} shops arrive changed and cannot be used. Connect their Gmail or Outlook."
  LV: "Pārdošanas e-pasti no veikaliem ({1}) pienāk izmainīti un nav izmantojami. Pievienojiet to Gmail vai Outlook."
  RU: "Письма о продажах из магазинов ({1}) приходят изменёнными и не могут быть использованы. Подключите их Gmail или Outlook."
• "Sale emails from {1} arrive changed and cannot be used. Connect its Gmail or Outlook."
  LV: "Pārdošanas e-pasti no {1} pienāk izmainīti un nav izmantojami. Pievienojiet tā Gmail vai Outlook."
  RU: "Письма о продажах от {1} приходят изменёнными и не могут быть использованы. Подключите его Gmail или Outlook."
• "This is an Etsy sale email, but it was changed on its way here, so it cannot be used."
• "This is an Etsy sale email, but it was forwarded as a new email, so it cannot be used."
• "Something on the way changed it, so ShopPilot cannot check that it came from Etsy. To add this sale, upload it under Emails. So it does not happen again, connect this shop's Gmail or Outlook in Settings, Sale emails."
• "ShopPilot could not check that this email really came from Etsy."

People say: "arrive changed", "cannot be used", "forwarded as a new email", "could not check that this email really came from Etsy", "Needs a fix"

Why: ShopPilot builds an order only from an Etsy sale email whose Etsy signature is intact. An email that was changed on its way (for example written out again as a new email by a mail rule, or altered by a mail program) cannot be checked, so it is refused and the shop shows "Needs a fix". When ShopPilot reads the shop's Gmail, Outlook or inbox.lv directly it gets Etsy's original email, so this stops. A real sale can also be refused when the mailbox did not confirm that it came from Etsy.

Fix:

1. Open Auto Orders "Settings", "Sale emails", the shop, and connect its mailbox ("Connect Gmail", "Connect Outlook" or the inbox.lv steps). Remove any older mail rule that forwards Etsy emails.
2. For a sale that was refused: download the original email from your mailbox (Gmail: open the email, three dots, "Download message"; Outlook: open it, three dots, "Save as"; inbox.lv: save the email as a file) and add it under "Emails" with "Add saved emails" (or drop the .eml files on the box in Settings, "Sale emails").
3. "Check for new orders" afterwards.

Notes: The "Emails" list shows each refused email with the reason and what to do.

Emails listed as "Not used", "Already had it", or a saved email is refused

ID: auto-orders-sale-email-not-used

Seen as:

• "Nothing to do — the order is already in your list."
• "This sale is already on your list."
• "Only Etsy's own “You made a sale” emails become orders. Nothing to do — you can ignore this one."
• "{…} sale {…} could not be used (see Emails)"
• "{…}'s email is already linked{…}. Nothing to do."
• "The email is empty."
• "This file is too big to be one email."
  LV: "Šis fails ir pārāk liels, lai būtu viens e-pasts."
  RU: "Этот файл слишком большой для одного письма."
• "Could not read the emails"
  LV: "Neizdevās nolasīt e-pastus"
  RU: "Не удалось прочитать письма"
• "The email carries no Etsy order number."
• "The email carries no shipping address."
• "The email has no readable text."
• "Not a saved email (.eml file)."
  LV: "Tas nav saglabāts e-pasts (.eml fails)."
  RU: "Это не сохранённое письмо (файл .eml)."
• "Check for new orders again to see them in the list."
  LV: "Vēlreiz pārbaudiet jaunus pasūtījumus, lai tos redzētu sarakstā."
  RU: "Снова проверьте новые заказы, чтобы увидеть их в списке."

People say: "Not used", "Only Etsy's own You made a sale emails become orders", "This sale is already on your list", "Not a saved email (.eml file)", "This file is too big to be one email", "Could not read the emails", "Only the account owner can add these"

Why: The "Emails" list (Filters menu, "Emails") shows everything that reached the shop mailboxes and what became of it: "Order" (made an order), "Check" (an old test email), "Already had it" (the sale is already on your list), "Not used" (not an Etsy sale email, a reply or receipt, changed on the way, or not verifiable). The reason is written next to it. "Add saved emails" accepts only .eml files (one email each, up to a size limit) and only the account owner can add them.

Fix:

1. "Only Etsy's own “You made a sale” emails become orders. Nothing to do": ignore the entry.
2. "This sale is already on your list" / "Nothing to do - the order is already in your list": nothing to do.
3. A real sale that was refused: download it from the mailbox and add it with "Add saved emails" (see the previous entry).
4. "Not a saved email (.eml file)": save the email as a file ending in .eml. "This file is too big to be one email": pick the email itself, not a folder export. Add several files by dropping them together.
5. "Switch on “Make orders from Etsy sale emails” first": turn the switch on in Settings, "Sale emails".
6. "Only the account owner can add these": ask the account owner to add the file.
7. Added emails that need a SKU say "It needs a SKU before it can be sent"; see "The order has no SKU".

Notes: Adding a saved email never sends anything to Alerio or Gelato.

Connecting Gmail fails ("Google did not allow ShopPilot to read this Gmail")

ID: auto-orders-gmail-connect

Seen as:

• "Gmail not connected"
• "You did not allow ShopPilot to read the mailbox, so nothing was connected. Try again whenever you like."
• "Google did not allow ShopPilot to read this Gmail, so nothing was connected. Click Connect Gmail again and leave the box to read your email ticked."
• "Google could not be asked."
• "ShopPilot is no longer allowed to read this Gmail."
• "Google could not be reached ({…})."
• "{…} Please try again."
• "Something went wrong while connecting Gmail. Please try again."
• "Gmail was not connected"
• "The saved Google sign-in could not be read."
• "ShopPilot's Gmail connection is being repaired. Nothing to do on your side."
• "Could not read the Gmail"
  LV: "Neizdevās nolasīt Gmail"
  RU: "Не удалось прочитать Gmail"
• "The mailbox could not be read."
• "Google says ShopPilot's access was removed or has expired (this also happens when the Google password changes)."
• "Connect this shop's Gmail again first."
• "Google did not finish the sign-in. Please try again."
• "Could not start the Google sign-in"
  LV: "Neizdevās sākt Google pierakstīšanos"
  RU: "Не удалось начать вход через Google"
• "Google no longer has this email."
• "Gmail was not connected."
  LV: "Gmail netika pievienots."
  RU: "Gmail не подключён."
• "Could not copy. Select it and press Ctrl+C."
  LV: "Neizdevās nokopēt. Iezīmējiet to un nospiediet Ctrl+C."
  RU: "Не удалось скопировать. Выделите текст и нажмите Ctrl+C."
• "Google sent an email ShopPilot cannot read."
• "Google did not allow ShopPilot to keep reading this Gmail. Please try again."
• "This sign-in link has expired. Click Connect Gmail again."
• "ShopPilot is reading this mailbox right now. Try again in a minute."
• "Google refused the access token."
• "Google did not say which mailbox this is. Please try again."
• "Gmail could not be read just now: {…}"
• "Google sent an empty email."
• "The older sale emails are being added already."
• "The email is too big to be an Etsy sale email."
• "Google asks you to let ShopPilot read your email. It may first say it has not verified ShopPilot yet: click Advanced, then continue. ShopPilot only asks for emails from transaction@etsy.com and keeps nothing else. Disconnect here any time."
  LV: "Google lūgs atļaut ShopPilot lasīt jūsu e-pastu. Vispirms tas var paziņot, ka vēl nav pārbaudījis ShopPilot: nospiediet Advanced un tad turpiniet. ShopPilot pieprasa tikai e-pastus no transaction@etsy.com un neko citu neglabā. Atvienot var šeit jebkurā laikā."
  RU: "Google попросит разрешить ShopPilot читать вашу почту. Сначала он может сообщить, что ещё не проверил ShopPilot: нажмите «Дополнительные настройки», затем продолжите. ShopPilot запрашивает только письма от transaction@etsy.com и ничего другого не хранит. Отключить можно здесь в любое время."
• "Google did not hand over a usable sign-in."
• "Could not make the sign-in link"
  LV: "Neizdevās izveidot pierakstīšanās saiti"
  RU: "Не удалось создать ссылку для входа"

People say: "Connect Gmail does not work", "Google did not finish the sign-in", "this sign-in link has expired", "You did not allow ShopPilot to read the mailbox", "Gmail was not connected", "has not verified ShopPilot", "Google Workspace admin"

Why: "Connect Gmail" opens a Google sign-in window. You sign in with the Google account this shop's Etsy uses and allow ShopPilot to read your email; ShopPilot only asks for emails from Etsy's sale address and keeps nothing else. It fails when: the window is closed or the page is left before it finishes; you untick the permission to read email; the link is old (a sign-in link works once, for about 30 minutes); Google says access was removed or expired; it is a Google Workspace account whose admin does not allow ShopPilot; or Google cannot be reached.

Fix:

1. Open Auto Orders "Settings", "Sale emails", the shop, tab "Gmail", and press "Connect Gmail". Google may say it has not verified ShopPilot yet: click "Advanced", then continue. Leave the box to read your email ticked.
2. If the sign-in window did not open or Gmail is signed in in another browser, press "Gmail open in another browser? Copy a sign-in link", paste it into that browser and accept there. The page updates by itself.
3. "This sign-in link has expired. Click Connect Gmail again.": start again with the button.
4. "You did not allow ShopPilot to read the mailbox": try again and accept.
5. Workspace accounts: ask the admin to allow ShopPilot, or add sale emails by hand under "Emails".
6. After connecting, press "Check now". "Add them" adds the sale emails from the days before you connected, only if you have not sent those orders another way.
7. "Disconnect" removes the connection; "Connect Gmail again" restores it.

If still stuck: contact ShopPilot support with the exact text.

Notes: "ShopPilot's Gmail connection is being repaired. Nothing to do on your side." means wait and try again later.

Connecting Outlook fails ("Microsoft did not allow ShopPilot to read this mailbox")

ID: auto-orders-outlook-connect

Seen as:

• "ShopPilot is no longer allowed to read this mailbox."
• "Something went wrong while connecting Outlook. Please try again."
• "Microsoft did not finish the sign-in. Please try again."
• "Could not add the older sale emails"
  LV: "Neizdevās pievienot vecākos pārdošanas e-pastus"
  RU: "Не удалось добавить старые письма о продажах"
• "The saved Microsoft sign-in could not be read."
• "Microsoft refused the access token."
• "Microsoft could not be reached ({…})."
• "Outlook not connected"
• "Could not read the mailbox"
  LV: "Neizdevās nolasīt pastkasti"
  RU: "Не удалось прочитать почтовый ящик"
• "The Microsoft sign-in expired."
• "Microsoft no longer has this email."
• "Microsoft did not say which mailbox this is. Please try again."
• "Microsoft did not allow ShopPilot to keep reading this mailbox. Please try again."
• "This is a work or school account, and its Microsoft 365 admin has to approve ShopPilot first. Ask them to allow it, or use a personal Outlook.com account."
• "Outlook could not be read just now: {…}"
• "A work or school account may need its Microsoft 365 admin to approve ShopPilot first."
  LV: "Darba vai mācību kontam var būt nepieciešams, lai Microsoft 365 administrators vispirms apstiprina ShopPilot."
  RU: "Для рабочего или учебного аккаунта администратору Microsoft 365 может понадобиться сначала одобрить ShopPilot."
• "Switch on “Make orders from Etsy sale emails” first."
• "Outlook was not connected."
  LV: "Outlook netika pievienots."
  RU: "Outlook не подключён."
• "Microsoft did not allow ShopPilot to read this mailbox, so nothing was connected."
• "Could not disconnect"
  LV: "Neizdevās atvienot"
  RU: "Не удалось отключить"
• "This sign-in link has expired. Click Connect Outlook again."
• "Microsoft could not be asked."
• "Microsoft asks you to let ShopPilot read your mail. ShopPilot only asks for emails from transaction@etsy.com and keeps nothing else. Disconnect here any time."
  LV: "Microsoft lūgs atļaut ShopPilot lasīt jūsu pastu. ShopPilot pieprasa tikai e-pastus no transaction@etsy.com un neko citu neglabā. Atvienot var šeit jebkurā laikā."
  RU: "Microsoft попросит разрешить ShopPilot читать вашу почту. ShopPilot запрашивает только письма от transaction@etsy.com и ничего другого не хранит. Отключить можно здесь в любое время."
• "This sign-in link has expired or was already used. Copy a new one in ShopPilot (Auto Orders, Settings, Sale emails)."
• "Connect this shop's Outlook again first."
• "Outlook was not connected"
• "ShopPilot's Outlook connection is being repaired. Nothing to do on your side."
• "Something went wrong"
  LV: "Kaut kas nogāja greizi"
  RU: "Что-то пошло не так"
• "Could not start the Microsoft sign-in"
  LV: "Neizdevās sākt Microsoft pierakstīšanos"
  RU: "Не удалось начать вход через Microsoft"
• "Microsoft did not hand over a usable sign-in."

People say: "Connect Outlook does not work", "Microsoft did not finish the sign-in", "work or school account", "Outlook was not connected", "Something went wrong"

Why: Like Gmail, "Connect Outlook" opens a Microsoft sign-in. Use the Microsoft account this shop's Etsy uses. It fails when the sign-in is not finished or allowed, the link is old (it works once, for about 30 minutes), Microsoft cannot be reached, or the account is a work or school account whose Microsoft 365 admin must approve ShopPilot first.

Fix:

1. Open Auto Orders "Settings", "Sale emails", the shop, tab "Outlook", and press "Connect Outlook". Sign in and accept.
2. If Outlook is signed in in another browser, press "Outlook open in another browser? Copy a sign-in link", paste it there and accept.
3. "This sign-in link has expired or was already used. Copy a new one": press the button again.
4. Work or school account: ask the Microsoft 365 admin to allow ShopPilot, or use a personal Outlook.com account.
5. "Connect Outlook again" (after "Sign in again") and "Check now" refresh the connection.
6. "Switch on “Make orders from Etsy sale emails” first." and "Connect this shop's Outlook again first.": switch on Sale emails and connect before adding older sale emails.

If still stuck: contact ShopPilot support with the exact text.

Notes: "ShopPilot's Outlook connection is being repaired. Nothing to do on your side." means try again later.

Connecting inbox.lv fails ("External access is off", "refused the sign-in")

ID: auto-orders-inboxlv-connect

Seen as:

• "ShopPilot only reads emails from transaction@etsy.com, in the inbox and the spam folder, and changes nothing in the mailbox. The app password is stored encrypted and is never shown again. Disconnect here any time."
  LV: "ShopPilot lasa tikai e-pastus no transaction@etsy.com iesūtnē un surogātpasta mapē un pastkastē neko nemaina. Lietotnes parole tiek glabāta šifrēta un vairs netiek rādīta. Atvienot var šeit jebkurā laikā."
  RU: "ShopPilot читает только письма от transaction@etsy.com во входящих и в папке спама и ничего не меняет в почтовом ящике. Пароль приложения хранится в зашифрованном виде и больше не показывается. Отключить можно здесь в любое время."
• "inbox.lv's security certificate could not be checked"
• "Too many tries. Wait a few minutes, then try again."
  LV: "Pārāk daudz mēģinājumu. Pagaidiet dažas minūtes un mēģiniet vēlreiz."
  RU: "Слишком много попыток. Подождите несколько минут и попробуйте снова."
• "External access is off for this inbox.lv mailbox. In inbox.lv, open Settings, Connect apps, turn on external POP3/IMAP and SMTP access, then try again."
  LV: "Šai inbox.lv pastkastei ārējā piekļuve ir izslēgta. inbox.lv atveriet iestatījumus, lietotņu pieslēgšanu, ieslēdziet ārējo POP3/IMAP un SMTP piekļuvi un mēģiniet vēlreiz."
  RU: "Для этого ящика inbox.lv внешний доступ выключен. В inbox.lv откройте настройки, подключение приложений, включите внешний доступ по POP3/IMAP и SMTP и попробуйте ещё раз."
• "The inbox.lv settings of this account could not be read. Nothing was changed."
• "inbox.lv refused the sign-in once"
• "inbox.lv could not be reached just now. Try again in a few minutes."
  LV: "Pašlaik neizdevās sazināties ar inbox.lv. Mēģiniet vēlreiz pēc dažām minūtēm."
  RU: "Сейчас не удалось связаться с inbox.lv. Попробуйте ещё раз через несколько минут."
• "inbox.lv could not be reached ({…})"
• "inbox.lv no longer accepts the saved app password."
  LV: "inbox.lv vairs nepieņem saglabāto lietotnes paroli."
  RU: "inbox.lv больше не принимает сохранённый пароль приложения."
• "inbox.lv could not list the emails"
• "The saved inbox.lv app password could not be read."
• "inbox.lv could not search the mailbox"
• "Something went wrong while connecting inbox.lv. Please try again."
• "inbox.lv accepted the app password, but its inbox could not be opened. Try again in a few minutes."
• "A folder could not be opened."
• "inbox.lv could not open the inbox"
• "inbox.lv did not accept this email and app password. Check that external access is on in inbox.lv, and paste the app password shown there, not your inbox.lv password."
  LV: "inbox.lv nepieņēma šo e-pastu un lietotnes paroli. Pārbaudiet, vai inbox.lv ir ieslēgta ārējā piekļuve, un ielīmējiet tur parādīto lietotnes paroli, nevis savu inbox.lv paroli."
  RU: "inbox.lv не принял эту почту и пароль приложения. Проверьте, что в inbox.lv включён внешний доступ, и вставьте показанный там пароль приложения, а не ваш пароль от inbox.lv."

People say: "inbox.lv does not connect", "app password", "inbox.lv no longer accepts the saved app password", "External access is off", "Parole", "Ieslēgt"

Why: inbox.lv has no sign-in for apps, so a shop links it with an app password that inbox.lv makes for it. It is not your inbox.lv password. ShopPilot reads Etsy's sale emails over a read-only connection, in the inbox and the spam folder, and changes nothing in the mailbox. The connection fails when external access is off in inbox.lv, the app password or email is wrong, inbox.lv cannot be reached, or there were too many tries.

Fix:

1. In ShopPilot open Auto Orders "Settings", "Sale emails", the shop, tab "inbox.lv". Press "Open inbox.lv settings" and sign in with the shop's inbox.lv address if asked.
2. If you see a red "Ieslēgt" button, click it. Turn on external POP3/IMAP and SMTP access if inbox.lv says so (Settings, Connect apps).
3. Copy the password next to "Parole". It is not your inbox.lv password.
4. Back in ShopPilot type the shop's inbox.lv email and paste the app password, then press "Connect inbox.lv".
5. "inbox.lv no longer accepts the saved app password": make a new app password in inbox.lv and paste it again. "Too many tries. Wait a few minutes, then try again."
6. "inbox.lv could not be reached just now": try again in a few minutes.

If still stuck: contact ShopPilot support with the exact text.

Notes: The app password is stored encrypted and never shown again. "Disconnect" removes it.

Old forwarding rules and old test emails ("An older forwarding check. Nothing to do.")

ID: auto-orders-sale-email-old-forwarding

Seen as:

• "An old test email. Nothing to do."
• "An older forwarding check. Nothing to do."
• "An older test email. Nothing to do."

People say: "my forwarding rule", "Forward as attachment", "the test email did not come back", "Filters and Blocked Addresses"

Why: Earlier versions of Auto Orders asked sellers to forward Etsy's sale emails to a ShopPilot address with a mail rule and to check the rule with a test email. Today there is no forwarding and no forwarding check: each shop connects its Gmail or Outlook with a sign-in, or its inbox.lv with an app password. Test emails from that time can still be listed in the "Emails" list.

Fix:

1. Open Auto Orders "Settings", "Sale emails", the shop, and connect its mailbox as described in the Gmail, Outlook or inbox.lv entry.
2. Remove the old forwarding rule in your mail program, so Etsy's emails are not copied twice.

Notes: Test emails and forwarding checks that show up in the "Emails" list as "Check" are old and need no action.

Automatic sending is paused or an order was not sent by itself ("Start again", "Also send the orders already waiting?")

ID: auto-orders-automatic

Seen as:

• "paused"
  LV: "apturēts"
  RU: "на паузе"
• "Nothing is sent by itself."
  LV: "Nekas netiek sūtīts automātiski."
  RU: "Ничего не отправляется автоматически."
• "Paused. This shop stays by hand"
  LV: "Apturēts. Šim veikalam sūtīšana paliek manuāla"
  RU: "На паузе. В этом магазине отправка остаётся ручной"
• "{…}: paused. You send its orders by hand."
• "Paused for {…} shops. You send their orders by hand."
• "Auto Orders, automatic sending paused"
  LV: "Auto Orders, automātiskā nosūtīšana apturēta"
  RU: "Auto Orders, автоматическая отправка приостановлена"
• "Automatic sending is paused"
  LV: "Automātiskā sūtīšana ir apturēta"
  RU: "Автоматическая отправка на паузе"
• "Automatic sending is paused. You can still send orders by hand."
• "{…} order{…} already here {…} you first and {…} with you to send by hand."
• "Orders with every detail filled in. Switching it on asks about the ones already waiting."
  LV: "Pasūtījumi ar visām aizpildītām detaļām. Ieslēdzot tiks jautāts par jau gaidošajiem."
  RU: "Заказы, в которых заполнены все данные. При включении появится вопрос о тех, что уже ждут."
• "Orders are already waiting. Say whether they go too."
• "Orders whose designs print as they are. Switching it on asks about the ones already waiting."
  LV: "Pasūtījumi, kuru dizainus drukā tādus, kādi tie ir. Ieslēdzot tiks jautāts par jau gaidošajiem."
  RU: "Заказы, дизайны которых печатаются как есть. При включении появится вопрос о заказах, которые уже ждут."
• "Automatic sending is paused for every shop. Start it again on the orders page."
  LV: "Automātiskā sūtīšana ir apturēta visiem veikaliem. Atsāciet to pasūtījumu lapā."
  RU: "Автоматическая отправка приостановлена для всех магазинов. Включите её снова на странице заказов."
• "Also send the {1} orders already waiting?"
  LV: "Nosūtīt arī jau gaidošos pasūtījumus ({1})?"
  RU: "Отправить и уже ожидающие заказы ({1})?"
• "Also send the order already waiting?"
  LV: "Nosūtīt arī pasūtījumu, kas jau gaida?"
  RU: "Отправить и заказ, который уже ждёт?"
• "Automatic sending: paused for every shop. Orders are sent by hand until it is started again."
• "Also send the N orders already waiting?"
• "Automatic sending could not be changed"
  LV: "Automātisko nosūtīšanu neizdevās mainīt"
  RU: "Не удалось изменить автоматическую отправку"
• "Nothing yet. The first check runs within 15 minutes."
  LV: "Vēl nekā nav. Pirmā pārbaude notiks 15 minūšu laikā."
  RU: "Пока ничего. Первая проверка пройдёт в течение 15 минут."
• "Automatic Auto Orders is not on for this account."
• "Automatic Auto Orders is not on for this shop."
• "One of those shops is not on this account."
• "Checks your shops every 15 minutes. The first check runs soon."
  LV: "Pārbauda jūsu veikalus ik pēc 15 minūtēm. Pirmā pārbaude notiks drīz."
  RU: "Проверяет ваши магазины каждые 15 минут. Первая проверка скоро."
• "The rest wait for Check design."
  LV: "Pārējie gaida dizaina pārbaudi (Check design)."
  RU: "Остальные ждут проверки дизайна (Check design)."
• "Say yes and it goes too once you have dealt with it. Say no and it stays for you to send by hand."
  LV: "Ja atbildēsiet “jā”, tas arī tiks nosūtīts, kad būsiet to sakārtojuši. Ja “nē”, tas paliks, lai jūs to nosūtītu manuāli."
  RU: "Если ответите «да», он тоже уйдёт, когда вы с ним разберётесь. Если «нет», он останется, и вы отправите его вручную."
• "Say yes and they go too once you have dealt with them. Say no and they stay for you to send by hand."
  LV: "Ja atbildēsiet “jā”, tie arī tiks nosūtīti, kad būsiet tos sakārtojuši. Ja “nē”, tie paliks, lai jūs tos nosūtītu manuāli."
  RU: "Если ответите «да», они тоже уйдут, когда вы с ними разберётесь. Если «нет», они останутся, и вы отправите их вручную."
• "Start automatic sending again"
  LV: "Atsākt automātisko nosūtīšanu"
  RU: "Снова запустить автоматическую отправку"
• "Only the account owner can start or pause it"
  LV: "To var palaist vai apturēt tikai konta īpašnieks"
  RU: "Запустить или приостановить может только владелец аккаунта"
• "Only the account owner can start or pause it."
  LV: "Ieslēgt vai apturēt to var tikai konta īpašnieks."
  RU: "Включать и ставить на паузу может только владелец аккаунта."

People say: "Automatic sending is paused", "why was my order not sent by itself", "Start again", "Choose shops", "Also send the 3 orders already waiting?", "Paused. This shop stays by hand", "Etsy is not connected", "Automatic sending could not be changed"

Why: The bar at the top of Auto Orders shows "Automatic sending is on", "is paused" or "is off". The round Start / Pause / Start again / Choose shops button (only the account owner can press it) pauses or starts automatic sending for every shop; each shop also has its own switch ("Send new orders to Alerio by itself" for phone cases, "Send new orders to Gelato by itself" for posters, in Settings or in the bar's shop list). The shops are checked every 15 minutes. Sending by hand always works. Only orders sold after sending was switched on go by themselves; switching on asks "Also send the N orders already waiting?" ("Yes, send the N too" or "No"). Phone-case orders go to your Alerio cart unpaid; posters go to Gelato only as unpaid drafts and only when every line prints without a look. An order never goes by itself when: the buyer asked for a personalisation or left a note; it needs a SKU, address or other detail; its SKU is neither read from Etsy nor typed by you; Alerio refused its address; a poster line waits for "Check design"; its design is not at Alerio and not on ShopPilot ("Order #... waits for design ..."); it was sold before automatic sending was on and you answered no; the shop is paused or "Etsy is not connected"; or it is not an open Etsy order. Those stay in "Needs you".

Fix:

1. To start: press Start (or Start again). With several shops press "Choose shops" and start the shops you want. To stop everything press Pause.
2. Answer the question about orders already waiting. Orders that need you stay with you whatever you answer.
3. "Etsy is not connected": connect that shop on "Connect Etsy" first.
4. For an order that did not go: open it in "Needs you" and read the line; fix it and send it by hand with "Review and send".
5. "Automatic sending could not be changed": reload and try again; only the account owner can change it.

If still stuck: contact ShopPilot support with the shop name and what the bar says.

Notes: A paused account shows a mark on the Auto Orders menu item. ShopPilot also emails the account's address with the problems the check could not solve (order numbers and shop names only).

"Activity": what the automatic check could not do

ID: auto-orders-activity

Seen as:

• "Needs a look"
  LV: "Jāpārbauda"
  RU: "Нужно проверить"
• "No errors. Everything works."
  LV: "Kļūdu nav. Viss darbojas."
  RU: "Ошибок нет. Всё работает."
• "Errors"
  LV: "Kļūdas"
  RU: "Ошибки"
• "Only shows what was done by itself. Nothing to set here."
  LV: "Rāda tikai to, kas izdarīts automātiski. Šeit nav ko iestatīt."
  RU: "Показывает только то, что сделано автоматически. Здесь нечего настраивать."
• "New orders could not be sent to Alerio: {…}"
• "Check the active profile and try again."
  LV: "Pārbaudiet aktīvo profilu un mēģiniet vēlreiz."
  RU: "Проверьте активный профиль и попробуйте снова."

People say: "Activity", "Needs a look", "Checking for new orders failed", "New orders weren't sent to Alerio", "2 errors in Activity", "can't be read", "email needs a fix"

Why: The ⋯ menu "Activity" (also Settings, "Automatic", "Activity") lists problems of the account, not of one order: a shop that cannot be read (its proxy or Etsy connection), sale emails that stopped or are not linked, Alerio or Gelato not answering, tracking that could not be added. Each line says "How to fix:" and has a button ("Open Connect Etsy", "Open Proxies", "Open Settings", "Fix email", "Check now"). Red needs you; orange only waits for the next check. A red dot on the ⋯ menu says one is waiting. Below the errors "History" lists what was done by itself. Problems of a single order are not here: they are in "Needs you".

Fix:

1. Open Activity and read each line. Press its button and do what "How to fix:" says.
2. "Checking for new orders failed" / "Check for new orders failed: ...": press "Check for new orders" again; see "Check for new orders fails".
3. "New orders weren't sent to Alerio" / "New poster orders weren't sent to Gelato": open Settings and press "Check" under Alerio or Gelato (key and connection).
4. "{shop} can't be read": give it a working proxy or reconnect it to Etsy.
5. "Alerio didn't answer about tracking" / "Gelato didn't answer about posters": it is tried again every 15 minutes; if it lasts a day check the connection in Settings.
6. "Needs a look": if it is still there after the next check, contact ShopPilot support.

Notes: "No errors. Everything works." means the list is empty. "Only shows what was done by itself. Nothing to set here." explains the History part.

Settings in Auto Orders cannot be saved ("Could not save", "Settings could not be saved")

ID: auto-orders-settings-forms

Seen as:

• "Print settings could not be read. Nothing was changed."
• "Committed print settings could not be read. Nothing was changed."
• "Committed settings could not be read. Nothing was changed."
• "Your saved copy could not be read. Nothing was changed."
• "Auto Orders settings could not be read. Nothing was changed."
• "Your shops could not be read right now. Nothing was changed; try again in a minute."
• "Shops could not be read. Nothing was changed."
• "Settings could not be saved. Reload them and try again."
• "Settings could not be saved. Nothing was changed."
• "Nothing to change."
• "Open a shop first."
• "Could not save product type"
  LV: "Neizdevās saglabāt produkta veidu"
  RU: "Не удалось сохранить тип продукта"
• "Could not save the case type"
  LV: "Neizdevās saglabāt maciņa veidu"
  RU: "Не удалось сохранить тип чехла"
• "Could not save"
  LV: "Neizdevās saglabāt"
  RU: "Не удалось сохранить"
• "This shop cannot fulfil that product type."
• "Too many SKU overrides."
• "Empty: Etsy sends its usual shipping email with no note."
  LV: "Tukšs: Etsy nosūta parasto piegādes e-pastu bez piezīmes."
  RU: "Пусто: Etsy отправит обычное письмо об отправке без примечания."
• "Automatic picks Etsy's own name for the courier of each parcel: the one the print partner reports, else the post office its tracking number belongs to (PostNL, Deutsche Post, ...). Etsy then gives the buyer a tracking link. A courier Etsy does not list still gets its number onto the order, as Other."
  LV: "Automātiskais režīms katram sūtījumam izvēlas kurjera nosaukumu, kā to sauc Etsy: to, ko norāda drukas partneris, citādi pasta dienestu, kuram pieder izsekošanas numurs (PostNL, Deutsche Post, ...). Tad Etsy dod pircējam izsekošanas saiti. Ja kurjera Etsy sarakstā nav, numurs tik un tā tiek pievienots pasūtījumam kā Other."
  RU: "В автоматическом режиме для каждой посылки выбирается название курьерской службы, как его знает Etsy: та, что указал партнёр по печати, иначе почтовая служба, к которой относится трек-номер (PostNL, Deutsche Post, ...). Затем Etsy даёт покупателю ссылку для отслеживания. Если курьерской службы нет в списке Etsy, номер всё равно добавляется к заказу как Other."
• "New orders for it won’t go to Alerio or Gelato on their own: you would upload the design by hand on each order."
  LV: "Jaunie pasūtījumi tam netiks automātiski nosūtīti uz Alerio vai Gelato: dizains būs jāaugšupielādē manuāli katram pasūtījumam."
  RU: "Новые заказы на него не будут сами уходить в Alerio или Gelato: дизайн придётся загружать вручную для каждого заказа."
• "New orders for them won’t go to Alerio or Gelato on their own: you would upload the design by hand on each order."
  LV: "Jaunie pasūtījumi tiem netiks automātiski nosūtīti uz Alerio vai Gelato: dizains būs jāaugšupielādē manuāli katram pasūtījumam."
  RU: "Новые заказы на них не будут сами уходить в Alerio или Gelato: дизайн придётся загружать вручную для каждого заказа."
• "{1} for other products, such as mouse pads or flags (Auto Orders sends posters and phone cases only)"
  LV: "{1} citiem produktiem, piemēram, peles paliktņiem vai karogiem (Auto Orders sūta tikai plakātus un telefonu vāciņus)"
  RU: "{1} для других товаров, например ковриков для мыши или флагов (Auto Orders отправляет только постеры и чехлы)"
• "This shop's profile could not be read, so nothing was saved."

People say: "Could not save", "Could not save the case type", "Could not save product type", "Settings could not be saved. Nothing was changed", "Open a shop first"

Why: Auto Orders "Settings" holds the product each shop orders ("Orders go to"), the phone "Case type", delivery, tracking options, presets and the Gelato print settings. A save is refused when the shop can't use that product, your own copy of the settings (team members) could not be read, the settings were changed meanwhile, or the page lost its connection. Nothing is changed when a save is refused.

Fix:

1. Reload the page, open Settings again and repeat the change with a value from the list shown.
2. "Open a shop first": make a shop active ("Manage" at the top of the left menu, then "Activate"; team members "Switch"), then change its case type or product.
3. Team members: your own settings copy is saved apart from the owner's; "Only the account owner can change this." means ask the owner.

If still stuck: contact ShopPilot support with the exact text and what you changed.

Notes: Other products (for example mouse pads or flags) are not sent by Auto Orders: it sends phone cases to Alerio and posters to Gelato; for other items you upload the design by hand on each order.

A buyer asked for a personalisation or left a note ("Personalised", "Note from the buyer", "Add the buyer's text")

ID: auto-orders-buyer-text

Seen as:

• "That design with the buyer's text is no longer ready. Use Add the buyer's text on the order."
• "The design file changed since ShopPilot put the buyer's text on it, so nothing was kept. Check the design again before you use it."
• "Personalised"
  LV: "Personalizēts"
  RU: "Персонализирован"
• "Note from the buyer"
  LV: "Pircēja piezīme"
  RU: "Заметка покупателя"
• "A shadow or an outline only where the design needs it"
  LV: "Ēna vai kontūra tikai tur, kur dizainam tā vajadzīga"
  RU: "Тень или обводка только там, где это нужно дизайну"

People say: "Personalised", "Note from the buyer", "the buyer wants a name on the case", "Add the buyer's text", "Use it", "Not this", "That design with the buyer's text is no longer ready"

Why: A personalisation or a note means the standard design may not be what the buyer expects, so the order waits for you in "Needs you" and is never sent by itself. The design prints as it is unless you change it. For a phone case you can press "Add the buyer's text": ShopPilot puts the buyer's words on the design as they will print; you check it and press "Use for this order" (or "Use it" when it was made ready for you, "Change" to adjust it, "Not this" to print the design as it is). Or press "Upload design file" with your own personalised design. For a poster use "Check design" and upload the personalised design with "Upload a different file". Or send it as it is.

Fix:

1. Open the order and read the buyer's words.
2. Choose "Add the buyer's text", "Upload design file" (phone cases) or "Check design" (posters), or decide to send the design as it is.
3. "That design with the buyer's text is no longer ready. Use Add the buyer's text on the order." or "The design file changed since ShopPilot put the buyer's text on it, so nothing was kept. Check the design again before you use it.": open "Add the buyer's text" again and press "Use for this order".

Notes: Nothing is printed with the buyer's words until you choose.

Sending orders that came from sale emails is refused ("only orders matched ... in the last 12 hours can be sent")

ID: auto-orders-email-orders-refused

Seen as:

• "Check for new orders again before sending: only orders matched to their Etsy order in the last 12 hours can be sent ({…})."
• "Orders from Etsy emails are sent from the shop with the Alerio API. Open that shop and pull again."
• "Orders from Etsy emails are sent from the shop their list is in. Open Auto Orders again and pull again."
• "One of those orders is not in the list of Etsy emails any more. Pull again and pick again."
• "Orders from Etsy emails go through the Alerio API, which is not on for this shop."

People say: "Check for new orders again before sending", "Open that shop and pull again", "One of those orders is not in the list of Etsy emails any more", "Orders from Etsy emails cannot be sent together with others"

Why: The list is built from the sale emails, each matched to its open Etsy order. Before an emailed order is sent ShopPilot wants to be sure that Etsy order is still open, so it must have been matched in the last 12 hours (by "Check for new orders" or the automatic check). Orders from sale emails are sent from the account's first shop that has an Alerio API key, and the Alerio key must be saved there. They cannot be sent in the same go as orders pulled from Etsy another way.

Fix:

1. Press "Check for new orders", tick the orders again and send.
2. If it says to open another shop, make that shop active ("Manage" at the top of the left menu, then "Activate"): the first shop where the Alerio key is saved. Press "Check for new orders" and send from there.
3. "One of those orders is not in the list of Etsy emails any more. Pull again and pick again.": press "Check for new orders" and pick again.
4. "Orders from Etsy emails go through the Alerio API, which is not on for this shop.": save the Alerio API key (see the key entry).

Notes: Nothing was sent when this message appears, so trying again is safe.

Rare technical messages (Auto Orders)

ID: auto-orders-rare

Seen as:

• "The selected shop profile is invalid."
• "That shop profile is unavailable."
• "The saved buyer contact addresses are invalid."
• "The saved buyer contact addresses could not be read."
• "The Auto Orders attempt no longer matches its duplicate guard."
• "The Auto Orders duplicate-protection record could not be read. Nothing was added to the provider cart."
• "The Auto Orders duplicate-protection record is invalid. Nothing was added to the provider cart."
• "The duplicate-protection record could not be read: {…}"
• "This run cannot order the {…}."

Why: Internal checks of Auto Orders: a shop or order that is no longer there, a record of the duplicate protection that is unreadable or invalid, saved buyer addresses that could not be read, or an item the print partner cannot take. In every case nothing was added to the Alerio cart or sent to Gelato.

Fix:

1. Reload the page and try the same thing once more.
2. If the message names a shop, check that the shop is still on your account and open it in the sidebar.
3. If a record of the duplicate protection "could not be read" or "is invalid", do not try to send that order again by hand in Alerio; contact support first.

If still stuck: contact ShopPilot support with the exact text, the shop and the Etsy order number.

Notes: These messages are not caused by something you did wrong.

Not errors: labels and notes (Auto Orders)

ID: auto-orders-not-errors

Seen as:

• "Nothing needs fixing right now."
  LV: "Pašlaik nekas nav jālabo."
  RU: "Сейчас ничего не нужно исправлять."
• "Try again"
  LV: "Mēģināt vēlreiz"
  RU: "Повторить"
• "Planning each print file. Nothing is rendered or sent."
  LV: "Plāno katru drukas failu. Nekas netiek veidots vai sūtīts."
  RU: "Планируется каждый файл печати. Ничего не создаётся и не отправляется."
• "Gelato prices the orders. Nothing is created."
  LV: "Gelato aprēķina pasūtījumu cenas. Nekas netiek izveidots."
  RU: "Gelato рассчитывает цены заказов. Ничего не создаётся."
• "Nothing shipped yet."
  LV: "Vēl nekas nav izsūtīts."
  RU: "Пока ничего не отправлено."
• "One order at a time, as new orders in your Alerio cart. Nothing is paid."
  LV: "Pa vienam pasūtījumam, kā jaunus pasūtījumus jūsu Alerio grozā. Nekas netiek apmaksāts."
  RU: "По одному заказу, как новые заказы в вашей корзине Alerio. Ничего не оплачивается."
• "Nothing needs you."
  LV: "Nekas no jums nav vajadzīgs."
  RU: "От вас ничего не нужно."
• "Test passed. Nothing was sent."
  LV: "Tests izdevās. Nekas netika nosūtīts."
  RU: "Тест пройден. Ничего не отправлено."
• "Nothing was created. Each order shows its cheapest delivery."
  LV: "Nekas netika izveidots. Pie katra pasūtījuma redzama lētākā piegāde."
  RU: "Ничего не создано. У каждого заказа показана самая дешёвая доставка."
• "Digital, nothing to print"
  LV: "Digitāls, nav ko drukāt"
  RU: "Цифровой, печатать нечего"
• "One order at a time. Nothing is paid."
  LV: "Pa vienam pasūtījumam. Nekas netiek apmaksāts."
  RU: "По одному заказу. Ничего не оплачивается."
• "Check the orders before they go into your Alerio cart. Details opens an order to change its address, email or delivery. Nothing is sent until you press Add to Alerio cart."
  LV: "Pārbaudiet pasūtījumus, pirms tie nonāk jūsu Alerio grozā. Details atver pasūtījumu, lai mainītu adresi, e-pastu vai piegādi. Nekas netiek nosūtīts, līdz nospiežat Add to Alerio cart."
  RU: "Проверьте заказы, прежде чем они попадут в вашу корзину Alerio. «Details» открывает заказ, чтобы изменить адрес, почту или доставку. Ничего не отправляется, пока вы не нажмёте «Add to Alerio cart»."
• "Nothing to send right now."
  LV: "Pašlaik nav ko nosūtīt."
  RU: "Сейчас нечего отправлять."
• "You look it over first. Nothing is paid here: you order it in Gelato."
  LV: "Vispirms jūs to pārskatāt. Šeit nekas netiek apmaksāts: pasūtāt Gelato."
  RU: "Сначала вы его проверяете. Здесь ничего не оплачивается: заказываете в Gelato."
• "Nothing is cut off. Where the design is narrower or shorter than the {1}, a border fills the rest. A border thinner than 3% is filled instead."
  LV: "Nekas netiek nogriezts. Kur dizains ir šaurāks vai īsāks par {1}, atlikušo daļu aizpilda mala. Mala, kas plānāka par 3%, tiek aizpildīta."
  RU: "Ничего не обрезается. Где дизайн уже или короче, чем {1}, остаток заполняет рамка. Рамка тоньше 3% заполняется дизайном."
• "Nothing here right now."
  LV: "Šobrīd šeit nekā nav."
  RU: "Сейчас здесь пусто."
• "Nothing is ready to send right now."
  LV: "Pašlaik nekas nav gatavs nosūtīšanai."
  RU: "Сейчас нет ничего готового к отправке."
• "Makes the print files and writes down what would be sent. Nothing reaches Gelato."
  LV: "Izveido drukas failus un pieraksta, kas tiktu nosūtīts. Uz Gelato nekas netiek sūtīts."
  RU: "Создаёт файлы для печати и записывает, что было бы отправлено. В Gelato ничего не уходит."
• "Outlook disconnected."
  LV: "Outlook atvienots."
  RU: "Outlook отключён."
• "Check the orders before they go to Gelato. Details opens an order to change its address or email. Nothing is sent until you press Send to Gelato."
  LV: "Pārbaudiet pasūtījumus, pirms tie tiek nosūtīti uz Gelato. "Detaļas" atver pasūtījumu, lai mainītu tā adresi vai e-pastu. Nekas netiek nosūtīts, kamēr nenospiežat "Sūtīt uz Gelato"."
  RU: "Проверьте заказы перед отправкой в Gelato. «Подробнее» открывает заказ, чтобы изменить адрес или email. Ничего не отправляется, пока вы не нажмёте «Отправить в Gelato»."
• "Nothing to report for these folders."
  LV: "Par šīm mapēm nav ko ziņot."
  RU: "По этим папкам нечего сообщить."
• "Digital file · deliver it on Etsy and complete the order there, nothing is printed"
  LV: "Digitāls fails · piegādājiet to Etsy un pabeidziet pasūtījumu tur, nekas netiek drukāts"
  RU: "Цифровой файл · отправьте его на Etsy и завершите заказ там, ничего не печатается"
• "Price check passed. Nothing was created."
  LV: "Cenas pārbaude izdevās. Nekas netika izveidots."
  RU: "Проверка цены пройдена. Ничего не создано."
• "You look it over first. Nothing is paid here: you pay in Alerio."
  LV: "Vispirms jūs to pārskatāt. Šeit nekas netiek apmaksāts: maksājat Alerio."
  RU: "Сначала вы его проверяете. Здесь ничего не оплачивается: платите в Alerio."
• "Nothing to upload"
  LV: "Nav ko augšupielādēt"
  RU: "Нечего загружать"
• "Each order is in your Gelato account as an unpaid draft. Open Gelato, check them and pay there; nothing is printed until you do."
• "Already shipped orders"
  LV: "Jau nosūtītie pasūtījumi"
  RU: "Уже отправленные заказы"
• "Nothing was sent. Each order says whether it would go through."
  LV: "Nekas netika nosūtīts. Pie katra pasūtījuma redzams, vai tas izietu cauri."
  RU: "Ничего не отправлено. У каждого заказа указано, прошёл бы он или нет."
• "Gmail disconnected."
  LV: "Gmail atvienots."
  RU: "Gmail отключён."
• "Nothing waiting to be sent."
  LV: "Nekas negaida nosūtīšanu."
  RU: "Нет заказов, ждущих отправки."
• "Date unavailable"
  LV: "Datums nav pieejams"
  RU: "Дата недоступна"
• "No folder selected"
  LV: "Nav izvēlēta neviena mape"
  RU: "Папка не выбрана"
• "Rendering each print file and writing down what would be sent. Nothing reaches Gelato."
  LV: "Veido katru drukas failu un pieraksta, kas tiktu nosūtīts. Uz Gelato nekas nenonāk."
  RU: "Создаётся каждый файл печати и записывается, что было бы отправлено. В Gelato ничего не попадает."
• "Asking Gelato for the price. Nothing is created."
  LV: "Jautā Gelato cenu. Nekas netiek izveidots."
  RU: "Запрашивается цена в Gelato. Ничего не создаётся."
• "inbox.lv disconnected."
  LV: "inbox.lv atvienots."
  RU: "inbox.lv отключён."
• "Adding each order to your Alerio cart. Nothing is paid."
  LV: "Pievieno katru pasūtījumu jūsu Alerio grozam. Nekas netiek apmaksāts."
  RU: "Добавляем каждый заказ в вашу корзину Alerio. Ничего не оплачивается."
• "Nothing reached Gelato. Each order says whether it would go through."
  LV: "Uz Gelato nekas nenonāca. Pie katra pasūtījuma redzams, vai tas izietu cauri."
  RU: "В Gelato ничего не попало. У каждого заказа указано, прошёл бы он или нет."
• "Nothing to continue"
  LV: "Nav ko turpināt"
  RU: "Нечего продолжать"