ShopPilot help for AI assistants › topic

Getting started

This is one topic of ShopPilot's help for AI assistants. The whole help, with every topic: https://shoppilot.dev/docs. Each message is shown in English, with the Latvian (LV) and Russian (RU) text the app shows.

Instructions for AI assistants

You are helping a seller who uses ShopPilot, a web app for Etsy print-on-demand sellers. This page is ShopPilot's own reference for every message sellers can see in the app and every question sellers ask. Use it as your source of truth for anything about ShopPilot.

  1. Find out what happened. Ask for the exact message (copied text or a screenshot), the page or tab they were on, what they pressed just before, Windows or Mac, which browser, and which shop if they run several. A trial or a paid plan matters for limits.
  2. Find the entry. Search this page for the exact message. Parts in {…} or {1} are filled in at run time (a shop name, a number, a file name), so match on the fixed words around them. The app also runs in Latvian and Russian: the message index pages give every message in all three languages with the entry it belongs to. If you cannot open them, translate the message and match it by meaning.
  3. Answer with the entry. Follow its "Fix" steps in order and use the on-screen names exactly. If the seller uses the app in Latvian or Russian, give the names in their language too (see the glossary). Answer in the seller's language.
  4. Safety. Never ask for or accept a password, the full ShopPilot key (it starts with SP-), Etsy login details, or a supplier (Alerio, Gelato) login or API key. If the seller already pasted one into the chat, tell them to treat it as exposed: change a password right away, and for a ShopPilot key email support@shoppilot.dev with the subject SECURITY. You cannot look into a seller's account. Take the retry warnings seriously: some actions can make a duplicate Etsy listing or a duplicate supplier order.
  5. Hand over to a person when an entry says "Contact ShopPilot support", for payments and billing questions about a specific charge, a lost key or account access, anything that looks like a security problem, or when nothing on this page matches. Tell the seller what to send (see "Contact ShopPilot support").
  6. Do not guess. If this page does not cover it, say so and point the seller to support. Do not invent buttons, settings, limits or prices. For prices and plans, link https://shoppilot.dev/pricing. Every page, tab and button a seller can use is named in this page's "How it works" lists and "Fix" steps. Only send the seller to places named there. Do not build a step from the words of an error message: if a message names a place that this page does not describe, do not send the seller there.
  7. Etsy decides Etsy things. ShopPilot cannot change Etsy's decisions (shop suspensions, removed listings, fees, payouts, Etsy account settings). Send those to Etsy's own help.

Contact ShopPilot support

How it works

First day, step by step

1. Create your account and start the free trial

  1. Open https://shoppilot.dev/signup. Type your "Email" (use an address you keep, not a temporary one), a "Password" of at least 12 characters, and the same password in "Confirm password". Tick "I agree to the Terms of Service and acknowledge the Privacy Policy". The box for product-update emails is optional. Leave "Your key (optional)" empty unless you already have a ShopPilot key. Press "Create account".
  2. Open the email from ShopPilot (look in Spam too). Type the 6-digit code on the page that opened, or press the button in the email. Do it in the same browser where you signed up, within 30 minutes. "Send a new code" sends another email.
  3. When the page says "Email confirmed.", press "Continue to your account". That is your account page (https://shoppilot.dev/dashboard).
  4. On the "Overview" tab find the "Free trial" card and press "Start free trial". No card is needed. The 5 days start at once, so press it when you have about an hour for steps 2 to 4 below.
  5. Done looks like this: the card shows "Day 1 of 5" and the end time, your trial key (with a "Copy" button), and the buttons "Download the Bridge" ("Download the Bridge for Mac" on a Mac), "Open ShopPilot" and "Upgrade". The same key is in the email. Press "Open ShopPilot" to open the app.
  6. The first time the app opens, a window "Are you new here?" may offer a guided setup: "Start setup" (also "Not now" and "Never show again"). It walks through the same steps as 2 to 4 below, highlights the next button and waits for you to click it. It never connects Etsy for you.

Already a customer with a ShopPilot key: there is no "Start free trial" for you. On the account page open the "Activation Key" tab, paste the key into "Connect your ShopPilot key" and press "Connect ShopPilot Key". You log in with your email and password, never with the key.

Problems: ShopPilot account (sign-up, log in, security, privacy) Free trial Sign-up is refused or the form shows an error The 6-digit email code never arrives, or the code or confirm button does not work The free trial cannot be started

2. Connect your Etsy shop

  1. In the app make sure the shop you want to connect is the active shop. The shop switcher at the top of the left menu shows it, and its "Manage" button opens "Settings", where every shop is a button and the active one is marked "(active)". A new account starts with one shop profile. To add more shops later, see step 8.
  2. In "Settings" check "Routing mode". Keep "Direct" (new shops start on it) unless you keep this shop behind your own proxy, which is optional (see "Proxies").
  3. In your browser, sign in to the Etsy shop you want to connect. The link connects whichever Etsy shop that browser is signed in to.
  4. Open "Connect Etsy". The "Active Profile" card shows "Profile" (the shop), "Routing Mode" and "Current Token". Press "Generate OAuth Link".
  5. The link appears under "Authorization URL". Press "Open in Browser", or press "Copy URL" and paste the link into the browser that is signed in to that Etsy shop. For a "Proxy" shop, paste it into the browser profile that uses that shop's proxy.
  6. Etsy shows its own permission page. Read it and approve. ShopPilot never sees your Etsy password. The permissions are listed on https://shoppilot.dev/etsy-permissions.
  7. Done looks like this: "Connect Etsy" says "Connected. Etsy token saved for {…}." (the shop name goes where {…} is), "Current Token" shows "✓ Saved" with the date, and the button now reads "Generate New OAuth Link". The link works once and only for about 10 minutes; if it expired, press "Generate OAuth Link" again.

On the free trial, until the first Etsy shop is connected the trial runs at half limits and only Curate, the Pin Picker and Mockups work. Listings, Listing Scheduler, Auto Orders, Bulk Edit, Prompt Lab, PDF designs and uploading your own files open as soon as the shop is connected, on the same trial.

Problems: Connecting Etsy shops (Connect Etsy) Proxies Shops and Settings (shop profiles) The connect link expired, was already used, or Etsy declined it The Etsy shop that got connected is not the one I wanted "Connect your Etsy shop" (the trial waits for your shop)

3. Install the ShopPilot Bridge

  1. Open "Connect Etsy". In the card "Desktop Bridge — folders & local tools" press "Download Bridge for Windows" or "Download Bridge for Mac". The "Free trial" card on your account page has the same download.
  2. Install it and open it. Windows may ask for administrator approval when the Bridge starts; allow it. The Mac Bridge needs a Mac with an Apple chip (M1 or newer) and macOS 13 or newer. The first time, macOS stops it: open System Settings, then Privacy & Security, scroll down and press "Open Anyway". Right-click and Open does not work on macOS 15.
  3. In the Bridge paste your ShopPilot key into "Access key" and press "Pair device". A trial key is on the "Free trial" card and in the email; a paid key is in the email "Your ShopPilot licence key". The Bridge says "Connected. Folder browsing and Etsy OAuth callback are ready." and the button becomes "Change key". Paste the key only here: never into a chat, a message or an AI assistant.
  4. Under "Parent folders" press "Select folder" and choose the folder on your computer that holds your listing folders. You can add several, for example one per shop.
  5. Use Google Chrome. Chrome may ask to let shoppilot.dev "Access other apps and services on this device": press "Allow". If it was blocked, click the site-controls icon beside the address bar, open "Site settings", set "Local network access" to "Allow" and reload ShopPilot. Safari on a Mac cannot reach the Bridge.
  6. Done looks like this: on "Connect Etsy" the Bridge "Status" says "Ready — folders connected". Keep the Bridge open while you work; it updates itself.

The Bridge is not needed to connect Etsy. You need it for listing folders on your PC, for Curate, and for designs that Auto Orders takes from your PC.

Problems: ShopPilot Bridge (desktop app) "No ShopPilot Bridge answered on this computer" (the Bridge is not found) The Bridge is open but not paired, or pairing fails Mac: the Bridge won't open, or it is not supported on this Mac Safari can't reach the Bridge The browser blocked the Bridge (Local network access)

4. Add a niche and a master listing

  1. Open "Niches". "Phone Cases" is built in. For another product type (for example Wall Art) type its name in the box under "Add a niche" and press "Add niche". The bar at the top of the app lists your niches; pick the one you are working on. The "Niche setup guide" button shows the order below.
  2. Under "This shop's listings folder" (marked "Required") press "Choose in Explorer" and pick the folder that holds this niche's product folders, or paste the full path. The Bridge must be open for this. Everything on "Niches" saves by itself.
  3. Open "Master Listings" and make a master with "Add from Etsy" (copies one of your own Etsy listings once), "Use phone case built-in master" (Etsy's phone-case category, 12 photo slots, 70 phone models with 5 designs each and a personalization question; its photos are stand-ins until you upload your own) or "New blank master".
  4. Press "Edit" on the master. On "Photos" upload your own photo into each slot. The file name under a photo is the rule: every listing folder must hold a file with that name. On "Details", {{INTRO}} marks where the AI opening goes and {{HASHTAGS}} where the hashtags go; without them the opening goes at the top and the hashtags at the end. Check "Variations", "Personalization" and "Category". Press "Save master listing". The card says "Ready to run" once the master has photos and an Etsy category.
  5. Back on "Niches", under "Saved master listing", press "Choose" and pick the master.
  6. Under "This shop's Etsy settings" (marked "Required") press "Refresh" and pick this shop's shipping profile, return policy and processing profile. Pick a production partner too if the master says someone else made the item. If the lists are empty, create them in Etsy (Shop Manager, Settings) or press "Copy from another shop…" and then "Refresh" again.
  7. Done looks like this: "Saved master listing" shows your master, "This shop's Etsy settings" shows your choices, and the master's card says "Ready to run". Every shop picks its own master and Etsy settings on its own niche.

Problems: Niches and master listings Niche setup: a field is not valid, or the niche can't be saved A run is refused: no shipping profile, return policy or processing profile for this shop The niche has no master, or the master can't be read or isn't ready Shops and Settings (shop profiles)

5. Make mockups

  1. Open "Create Mockups" (the page is titled "Mockups & Design Files"). At the top, "Output" has "Mockups + designs" (mockup photos and design files) and "Design files only" (just the print-ready design files, no mockup photos).
  2. In step "1. Designs" drop your design images or PDFs on "Choose design images", or press "Browse". For phone cases every batch of 5 designs becomes one listing folder, so pick a multiple of 5 (ten designs make two folders). "Poster", "Smart mockups" and most "PSD mockups" make one folder per design.
  3. Under "Mode", "Auto prep" fits each design to the phone case and keeps the camera area clear. You get a short look (about six seconds; "Next" starts at once) to move a design or switch back to the original. "Manual prep" leaves the designs as they are.
  4. In step "2. Mockup Templates" choose the tab ("iPhone PS" is the built-in phone-case set, then "Poster", "Smart mockups", "PSD mockups") and tick the photos each listing should have ("Select all", "Clear"). The first photo of the phone-case set, with all designs together, is always included. "Add info photo" adds a picture with no design, such as a size chart.
  5. Step "3. Background swap (optional)": "Auto-swap background" puts each phone-case mockup on your background colour.
  6. Press "Generate & auto-save folders". "Progress" shows "Folder 1 of N". Each new folder is numbered after your last listing folder and saved on ShopPilot. With the Bridge open it is also copied to your PC.
  7. Done looks like this: "Saved" lists the new folders and "Generated mockups" shows the pictures. Open "Create Listings" to use them. If the Bridge closed during the run, the finished folders stay on ShopPilot; bring them down later with "Save to PC" in "Create Listings".

The photo order of a listing comes from the master listing (each photo slot names the file it takes), not from the order of your ticks. "Mockup Editor" (Tools) fixes a design by hand, and "Background Changer" (Tools) changes the background colour of mockups you already made.

Problems: Create Mockups (phone cases and design files) PSD mockups (your own Photoshop files) Poster mockups and Smart mockups Background Changer "No design images are chosen yet" (Generate pressed with nothing chosen)

6. Create your first listings

  1. Open "Create Listings". A window "Choose Listing Profile" asks which shop the listings are for. Pick the shop. This safety step stops listings going to the wrong shop. The "Listing profile" strip at the top then shows the shop, and "Change" picks another one.
  2. Under "Folders" select the folders to list. Green = ready, orange = needs files (hover to see which), blue = already has a listing. Click a folder; Ctrl-click (Cmd on a Mac) adds more; Shift-click selects a range; "Select all ready" selects every ready folder. "Refresh folders" asks the Bridge again if a folder is missing.
  3. Press "Preview Copy". ShopPilot's AI writes the title, tags and description and shows them. Nothing is sent to Etsy, and you can edit the copy. On the free trial the first folder you preview is free; each later preview uses one of today's listings, and ShopPilot asks first.
  4. Optional: "Check Image Order" shows which photo goes into which slot of the Etsy gallery. It only reads.
  5. Start with "Create Draft". These are real Etsy drafts that buyers cannot see. Look at them on Etsy or press "Review Drafts". When you trust the result, press "Create + Publish Live" (it asks you to confirm) or publish drafts from "Review Drafts".
  6. Watch "Logs" (its page is "Listing Progress"): each step, then one card per folder. You may close the browser; the run keeps going on ShopPilot. "Stop run" stops it and removes the listing it had not finished; finished listings stay.
  7. Done looks like this: the folder turns blue, the listing appears in "Registry" with its status (draft or published) and its Etsy link, and its card in "Listing Progress" shows the "Etsy check" (title, tags and photos found on Etsy).

ShopPilot does not make a second listing from a folder that already has one by mistake: it asks first ("Create draft anyway" or "Publish anyway" adds a second listing). Press "Create Draft" or "Create + Publish Live" again only after you have looked in "Registry" to see whether the first try worked.

Problems: Create Listings, Listing Progress, Draft Review and Bulk Edit Listing check, trademark check and photo alt text "Blocked by duplicate protection": the folder already has a listing "No ready folder selected" or the folders don't show

7. Turn on Auto Orders (when you sell)

  1. Auto Orders sends each paid Etsy order to your own print partner account: phone cases to Alerio, posters and other wall art to Gelato. You need an account with that partner. You pay the partner yourself; ShopPilot never pays. Other products, such as mouse pads or flags, are not sent by Auto Orders. On the free trial Auto Orders opens once your Etsy shop is connected and has a daily limit.
  2. In "Settings" open the shop's "Auto Orders" section and set the row "Orders go to" to "Alerio — phone cases" or "Gelato — posters and wall art".
  3. Phone cases (Alerio): open "Auto Orders", press "Settings" (top right), open "Alerio", paste your Alerio API key into "API key" and press "Save". One key serves every shop of the account. Press "Check" next to "Connection": "The Alerio API key works" means orders can be sent. Never share the key with anyone, including an AI assistant.
  4. Posters (Gelato): in "Auto Orders", "Settings", group "Gelato account", row "Gelato API key", choose "Add a key for this shop...", paste the key from Gelato and press "Save". Then set the group "Gelato" (product and paper). Gelato's sizes and papers load with "Load Gelato’s products"; that takes a few minutes.
  5. In the Auto Orders "Settings", group "Sale emails", link each shop's mailbox (Gmail, Outlook or inbox.lv), so each order is built from Etsy's own "You made a sale" email. The email gives the delivery address and the buyer's email.
  6. When a sale comes in, open "Auto Orders" and press "Check for new orders". Complete orders wait under "Ready to send". Orders that need you wait under "Needs you", each with a line that says why. Tick the orders under "Ready to send", press "Review and send", check each order in "Order confirmation", then press "Add to Alerio cart" (phone cases) or "Send to Gelato" (posters; this makes an unpaid draft in your Gelato account). Pay in Alerio or Gelato yourself.
  7. When the partner has shipped, the order moves to "Shipped" with its tracking number. Press "Add tracking to Etsy" (or "Add now" under "Shipped") to put the number on the Etsy order, or turn on "Add tracking by itself" in the Auto Orders settings. Etsy then marks the order shipped and emails the buyer; ShopPilot cannot undo that.

Done looks like this: the order sits under "Sent to Alerio" (or "Sent to Gelato") and later under "Shipped" with tracking.

Before you press "Send it again" on an order marked "Not confirmed", look in your Alerio cart or your Gelato orders: if the order is there, do not send it again.

Problems: Auto Orders Alerio API key and login problems ("Save your Alerio API key first", "Alerio rejected this API key") Gelato key problems ("Gelato rejected this API key", "no Gelato API key") "Not confirmed": ShopPilot is not sure the order reached Alerio or Gelato (button "Send again") "Design ... is not at Alerio yet": ShopPilot cannot find the design file ("Needs design")

8. Later: find designs, research, schedule, team

  1. Find designs with "Curate (Pinterest)": press "+ New" to make a collection, add your Pinterest cookies ("Auto-extract from Chrome" or "Upload cookies.txt"), type up to 10 searches (one per line) or describe a theme and press "Generate searches only", then run "This collection" with the Bridge open. Under "6. Curated images" select designs (up to 5 per set) and press "Create set", choose "Which mockup?", then choose what to do next: "Design files only", "Mockups only", "Mockups + Draft listings" or "Mockups + Publish live". "Run multiple sets" does that for many sets at once.
  2. Check demand with "Market Research" (paid plans only). First save a "Market Research Proxy" on "Proxies": a proxy that none of your shops uses. Then use "Check an idea", "Find ideas", "Find niche through category", "Analyze a shop" or "Saved & watched". A good idea can go to Curate as a search with "Curator →".
  3. Post on a calendar with "Listing Scheduler". "Simple" posts chosen folders (or every ready folder) so many a day, on chosen days, at a chosen time, as drafts or live. "Advanced" adds the month calendar. It runs on ShopPilot, so your computer can be off. A plan pauses by itself if Etsy refuses the shop's connection or several slots in a row fail; fix the reason and press "Resume".
  4. Change live listings in bulk with "Bulk Edit": press "Sync from Etsy", select listings, choose what to change, press "Preview changes", then "Apply to selected". Edits go straight to Etsy and cannot be undone from ShopPilot.
  5. Follow results in "Analytics": choose the shop and press "Load from Etsy".
  6. Add another Etsy shop: in "Settings" press "+ New Shop", type a name in "Shop label", keep "Direct" unless you use a proxy, press "Create shop", then connect it in "Connect Etsy". A window "Copy settings from Shop 1?" can copy "AI titles and tags", "Listing settings", "Folders", "Master listing", "Mockup look" and "Auto Orders" from an existing shop ("Activate with these settings"; "Finish later" skips it). It never copies the proxy or the Etsy connection. The free trial can connect up to 3 Etsy shops.
  7. Add helpers: on the account page, tab "Team" (accounts with team seats), press "Add teammate". The helper signs in with their own team key at https://shoppilot.dev/team/login and can use only what you allow. They never see your billing, Etsy connections or keys.
  8. Keep going after the trial: press "Upgrade" (or open https://shoppilot.dev/payment). Your workspace, shops and files carry over on the same key. Prices: https://shoppilot.dev/pricing.

Problems: Curate (find designs on Pinterest) Market Research Listing Scheduler Bulk Edit (live Etsy listings) Analytics and Profit Shops and Settings (shop profiles) Team members (team keys and seats) Plans and payments Free trial

Feature tour (left menu)

The left menu has four groups: "Workflow", "Manage", "Tools" and "Setup". The items below are everything a seller can see there; a few show only in the cases noted.

Items in the top bar and around the menu:

Glossary of on-screen names

Common questions

Q: What do I need before I start?

A: An Etsy seller shop, an email address you keep, and a Windows computer or a Mac with Google Chrome. You also need designs (your own files, or found with "Curate (Pinterest)", which needs a Pinterest account). Your Etsy shop needs a shipping profile, return policy and processing profile, or you can copy them from another of your shops. For orders you need an Alerio account (phone cases) or a Gelato account (posters). Plan about an hour for the first setup.

Q: What is the order of the first setup?

A: Create the account and start the free trial, connect Etsy in "Connect Etsy", install the Bridge, add a niche and a master listing in "Niches" and "Master Listings", make mockups in "Create Mockups", then preview and make drafts in "Create Listings". Connect your print partner in "Auto Orders" when you start to sell. The steps are in "First day, step by step" above.

Q: Do I need the ShopPilot Bridge?

A: Only for features that use files on your computer: listing folders on your PC ("Save to PC", "Upload to server", "Refresh folders"), Curate's Pinterest collecting, designs that Auto Orders takes from your PC, saving mockups and Background Changer results to your PC, and AI upscale. Connecting Etsy, "Market Research", "Analytics" and listings from folders already on ShopPilot work without it. Download it on "Connect Etsy".

Q: Does it work on a Mac or on Windows?

A: The web app runs in the browser on any computer. The Bridge exists for Windows and for Mac. The Mac Bridge needs a Mac with an Apple chip (M1 or newer) and macOS 13 or newer; the first time, macOS stops it and you press "Open Anyway" in System Settings, Privacy & Security. It cannot run on a Mac without an Apple chip, so use a Windows PC or an Apple-chip Mac for the features that need the Bridge.

Q: Which browser should I use?

A: Google Chrome. Safari on a Mac cannot reach the Bridge at all, even when the Bridge is open, so use Chrome for everything that needs it. Chrome may ask to "Access other apps and services on this device": press "Allow".

Q: Can I use ShopPilot on a phone or tablet?

A: A phone browser shows a mobile layout with a bottom bar ("Create", "Bulk Edit", "Analytics" and "More"). The "Upload folders" window has a "Mobile version" tab for sending photos as one listing folder. "Mockup Editor" works only on a laptop or desktop screen, and anything that needs the Bridge needs a Windows or Mac computer.

Q: Do I need a proxy?

A: No. New shops use "Direct", which needs nothing extra. A proxy is optional and only for sellers who keep each Etsy shop behind its own proxy ("Proxy" mode). The one place a proxy is needed is "Market Research", which has its own "Market Research Proxy" that no shop uses.

Q: How many Etsy shops can I connect?

A: One login runs one shop or many. The free trial connects up to 3 Etsy shops. A paid plan is priced by the number of shops you connect (1 to 100; for more, contact ShopPilot support); see https://shoppilot.dev/pricing. Each shop has its own Etsy connection, settings and folders, and one master listing can serve several shops.

Q: Is my Etsy password safe?

A: ShopPilot never sees it. You approve the connection on Etsy's own permission page, and ShopPilot gets only the permissions listed on https://shoppilot.dev/etsy-permissions. You can disconnect in ShopPilot ("Delete Saved Token" on "Connect Etsy", or "Disconnect all shops" on the "Overview" tab of the account page) or remove the app in your Etsy settings.

Q: Does ShopPilot publish listings without asking me?

A: No. "Preview Copy" never touches Etsy. "Create Draft" makes drafts that buyers cannot see. "Create + Publish Live" asks you to confirm. Listings also go out on their own only when you plan them in "Listing Scheduler" (you choose drafts or live for each plan). Orders go to your print partner when you press "Review and send", unless you switch on automatic sending for that shop in the Auto Orders settings.

Q: Where are my files kept?

A: Listing folders are kept on ShopPilot (they count toward your storage) and, with the Bridge, on your computer in the folders you chose. The switch "Save listing folders to server" decides whether new folders stay on ShopPilot. Master listings, settings and Curate sets are kept in your ShopPilot account. Your Etsy listings are on Etsy. The storage bar is in "Settings".

Q: How long does the free trial last, and what happens when it ends?

A: 5 days, no card. Then one read-only day (you can look and download; nothing new runs). Then ShopPilot is locked until you upgrade. Files and settings are kept for 16 days after the trial ends and then deleted if you did not upgrade. Your Etsy shop and its listings are not changed. If you upgrade, everything you made stays.

Q: What are the free trial limits?

A: Daily limits for mockup folders, Curate runs, listings, Pin Picker pins and orders sent to your supplier, and limits for the whole trial for Curate images, Bulk Edit applies and Etsy shops (up to 3). The numbers are on https://shoppilot.dev/free-trial and in the "Free trial" strip in the app ("All limits"). Daily limits come back at midnight in your time zone. Until your first Etsy shop is connected the trial runs at half of each limit and only Curate, the Pin Picker and Mockups work. "Market Research" is paid only.

Q: What does the paid plan include, and what does it cost?

A: One plan with every feature, priced by the number of Etsy shops you connect, billed monthly in euros through Whop. You can cancel any time. Etsy's fees and your print partner's charges are separate. Prices: https://shoppilot.dev/pricing.

Q: What is a master listing, and why do I need one?

A: It is the template listing you build once in "Master Listings". Every new listing copies it: the photos come from the listing folder, the title, opening and hashtags are written by ShopPilot's AI, and everything else (price, variations, category, tags, description) comes from the master. A run is refused until a saved master is chosen on the niche, so set one up before your first listing.

Q: Do I have to use Pinterest and Curate?

A: No. You can drop your own design files (images or PDFs) into "Create Mockups". Curate is the tool that finds designs on Pinterest for you; it needs your Pinterest cookies and the Bridge.

Q: Can I use my own mockups or Photoshop files?

A: Yes. "PSD mockups" uses your own Photoshop files (.psd or .psb with smart objects; Photoshop does not need to be installed). "Smart mockups" uses a photo of your own blank product with the print area marked. For posters, "Add custom" on the "Poster" tab adds your own room photo. You do not need Photoshop for the built-in phone-case and poster mockups.

Q: Which print partners and products does Auto Orders support?

A: Phone cases go to your own Alerio account (its cart) and posters and other wall art go to your own Gelato account. Each shop's "Orders go to" row in "Settings" decides which one it uses. Other products, such as mouse pads or flags, can be listed with ShopPilot but are not sent by Auto Orders.

Q: Does ShopPilot pay my print partner or buy things for me?

A: No. An Alerio order waits unpaid in your own Alerio cart until you pay there, and "Send to Gelato" makes an unpaid draft in your own Gelato account. You pay the print partner yourself; ShopPilot only charges for the plan.

Q: Can a listing run keep going if I close the browser or switch my computer off?

A: Once a run has started it keeps going on ShopPilot even if you close the browser tab; open "Listing Progress" later to see the result. "Listing Scheduler" posts planned listings with your computer off. Its folders must be on ShopPilot.

Q: I changed my Etsy password or removed the app on Etsy. What now?

A: Etsy may stop accepting the saved connection. ShopPilot then asks you to connect the shop again: open "Connect Etsy" and press "Generate New OAuth Link". Runs, "Listing Scheduler" plans and Auto Orders for that shop stop until you do.

Q: Can I add team members or a helper?

A: Yes, on accounts that have team seats. On the account page open the "Team" tab and press "Add teammate". The helper signs in at https://shoppilot.dev/team/login with their own team key (it starts with SPT-) and sees only the tools and shops you allow. They never see billing, Etsy connections or keys. If you have no "Team" tab, ask ShopPilot support. Never share your own login or your ShopPilot key.

Q: Which languages does the app support?

A: English, Latvian and Russian. Use the language picker in the top bar (ENG, LV, RU). The glossary above gives the on-screen names in all three languages.

Q: How do I get help?

A: Press "Need Help?" (opens the Guide at the page you are on), press "Message Us" (writes to the ShopPilot team), press "How to solve" on a red error line, or ask in the "WhatsApp community" (link in the left menu). For anything else contact ShopPilot support. Send your account email, the exact message or a screenshot, what you pressed just before, which shop, Windows or Mac, and the browser. Never send a password, your full ShopPilot key, or the login details for Etsy or a print partner.